AMC Entertainment Holdings, Inc., commonly known as AMC Theatres, is headquartered in Leawood, Kansas. Customers often search for the AMC corporate office after experiencing an unresolved ticket, refund, gift-card, AMC Stubs, billing, theatre-condition, accessibility, employee, or customer-service problem.
The AMC corporate office can be reached at 1-913-213-2000. Routine guest concerns should normally begin with the theatre involved, AMC Guest Services, or AMC’s official online support tools before being escalated to the corporate office.
AMC Corporate Office and Headquarters Information
- Company: AMC Entertainment Holdings, Inc.
- Consumer Brand: AMC Theatres
- AMC Corporate Headquarters Address: One AMC Way, 11500 Ash Street, Leawood, KS 66211
- AMC Corporate Office Phone Number: 1-913-213-2000
- AMC Guest Services: 1-877-262-4450
- Guest-Support Hours: 8:00 a.m. to midnight Central Time, seven days a week
- Official Website: AMCTheatres.com
- AMC Contact Form: Contact AMC Theatres
- AMC Help Center: AMC Help and Self-Service Tools
- Ticket Refund Request: Request an AMC Refund
- Theatre Locator: Find an AMC Theatre
- Careers: AMC Careers
- Investor Relations: AMC Investor Relations
- Stock Symbol: AMC on the New York Stock Exchange
- Ownership: Publicly traded company with no separate parent company
- President, CEO and Chairman: Adam Aron
Important: The number 1-913-213-2000 is AMC’s corporate-office number. It is not a dedicated HR, ticket-refund, AMC Stubs, gift-card, or local-theatre support number. For faster assistance, use the route that matches the specific issue.
How to Contact AMC About a Complaint
The appropriate contact route depends on whether the problem involves a particular theatre, an online ticket purchase, AMC Stubs, a gift card, a refund, an employee, or a broader corporate concern.
Complaint About a Specific AMC Theatre
Contact the theatre manager first when the concern involves:
- Dirty seats, auditoriums, restrooms, lobbies, or concession areas
- Broken recliners, projection problems, sound problems, or auditorium temperature
- A canceled, interrupted, or incorrectly scheduled movie
- Employee or manager conduct
- Concession quality, incorrect orders, or food-service delays
- Reserved seating disputes
- Accessibility equipment or accommodation problems
- Lost property
- A purchase made at the theatre
Use the AMC theatre locator to find the location’s address, telephone number, showtimes, available formats, and amenities.
When the theatre manager does not resolve the issue, contact AMC Guest Services at 1-877-262-4450 or submit the official AMC contact form.
AMC Online Contact Form
AMC’s contact form is the primary written route for questions involving:
- AMC Stubs accounts and rewards
- AMC Stubs A-List
- Online ticket purchases
- Refund problems
- Account access
- Gift cards
- Theatre visits
- Mobile-app or website problems
- General guest feedback
AMC publishes online guest-support hours of 8:00 a.m. to midnight Central Time, seven days a week. Response times can vary during major movie releases, holidays, website problems, widespread cancellations, or other high-volume periods.
AMC Guest Services Phone Number
AMC lists 1-877-262-4450 as its Guest Services number.
Use Guest Services for help with:
- An unresolved theatre complaint
- Ticketing or refund assistance
- AMC Stubs questions
- Gift-card problems
- Website or mobile-app issues
- General guest feedback
This is not a separately identified “complaints department.” The representative may direct the issue to a theatre manager, online ticketing team, AMC Stubs team, gift-card department, or another appropriate group.
AMC Corporate Office Escalation
The AMC corporate office may be appropriate when:
- A serious concern remains unresolved after local and Guest Services contacts
- The issue involves repeated problems across multiple theatres
- A written corporate complaint or legal notice is needed
- The matter concerns investors, vendors, media, real estate, or corporate business
- A local theatre and normal support channels have not provided a response
Calling the corporate office does not guarantee direct access to an executive. The office may route a guest complaint back to Guest Services, a regional operations leader, or the theatre involved.
Written correspondence can be addressed to:
AMC Entertainment Holdings, Inc.
Attention: Guest Complaint or Appropriate Department
One AMC Way
11500 Ash Street
Leawood, KS 66211
Send copies rather than original receipts, gift cards, identification documents, or irreplaceable records.
What to Have Ready Before Contacting AMC
Prepare the following information before contacting a theatre, Guest Services, or the corporate office:
- The AMC theatre name, city, state, and location number if available
- The movie title
- The date and scheduled showtime
- The auditorium and seat numbers
- Your confirmation or order number
- The ticket-purchase method
- Your AMC Stubs number when relevant
- The purchase amount and payment date
- Photographs of damaged seating, cleanliness problems, food, receipts, or error messages
- The names or descriptions of employees and managers contacted
- Any previous AMC case or reference number
- The specific resolution you are requesting
Do not post complete credit-card numbers, gift-card numbers, passwords, account credentials, verification codes, private employee information, or identification documents in a public review.
AMC Ticket Refunds and Cancellations
Eligible tickets and food-and-beverage items purchased through AMC’s website or mobile app can generally be refunded before the printed showtime.
Online purchases may be refunded through:
- The ticket section of the customer’s AMC Stubs account
- The link included in the confirmation email
- AMC’s online refund tool
- The official contact form when self-service options do not work
Important refund limitations include:
- The refund request generally must be completed before the printed showtime.
- Convenience fees generally are not refundable.
- Some special-event tickets or promotional purchases may have different terms.
- Purchases made inside an AMC theatre ordinarily must be addressed at that theatre before the printed showtime.
- Tickets purchased through another seller may need to be refunded through that seller.
Keep the refund confirmation email until the credit appears. Processing time can depend on the payment method and financial institution.
If a promised refund does not appear, contact AMC with the order number, refund confirmation, original purchase date, refund date, amount, and payment method. Do not send a complete payment-card number.
Double Charges and Payment Problems
Customers may contact AMC after seeing:
- A duplicate ticket charge
- A food or beverage charge that appears twice
- A charge for a failed online order
- A refund that has not appeared
- An unfamiliar AMC transaction
- An incorrect amount charged at a theatre
First determine whether the charge is pending or fully posted. Save the receipt, confirmation email, screenshots, transaction date, amount, and theatre information.
Contact AMC Guest Services or the theatre involved. When AMC cannot locate or correct a fully posted transaction, contact the card issuer and ask about the appropriate billing-dispute process.
AMC Stubs and A-List Account Help
AMC Stubs includes different membership levels and benefits. Depending on the plan, benefits may include points, rewards, discounted ticket days, free size upgrades, waived online ticketing fees, priority service, or recurring movie reservations.
Use AMC’s Help Center or contact form for:
- Missing points or rewards
- An incorrect membership level
- Account login or password problems
- A changed email address or phone number
- Duplicate accounts
- A missing or stolen membership card
- A-List reservations
- Membership billing
- Cancellation questions
- An account restriction or suspension
Review the current AMC Stubs and A-List terms before joining, changing, or canceling a paid membership. Membership pricing, movie limits, geographic eligibility, commitment periods, excluded events, and cancellation rules can change.
Never post an AMC Stubs number, password, verification code, birth date, or billing information in a public comment.
AMC Gift Card Support
AMC gift cards can be used for eligible purchases subject to the card’s terms and available balance.
- AMC Gift-Card Balance: 1-800-255-0311
- Online Balance Check: Check an AMC Gift-Card Balance
- Guest Services: 1-877-262-4450
- Gift-Card FAQs: AMC Gift-Card Help
For a gift-card problem, keep:
- The physical card or original email
- The purchase receipt
- The activation receipt when available
- The card packaging
- Photographs of the front and back with sensitive numbers covered
- The date and location where the card was purchased
Do not publish the full gift-card number or PIN. Anyone obtaining those numbers may be able to use the remaining balance.
Lost Items at an AMC Theatre
Contact the theatre directly as soon as possible when property is lost inside an auditorium, lobby, restroom, concession area, or parking area.
Provide:
- The theatre location
- The movie and showtime
- The auditorium and seat number
- A detailed description of the item
- The approximate time it was last seen
- A safe contact method
Do not include passwords, unlock codes, or complete financial-account information when describing a lost phone, wallet, card, or electronic device.
AMC’s corporate office is generally not the fastest route for lost property because items are handled by the local theatre.
AMC Accessibility and Assistive Moviegoing
Amenities vary by theatre and auditorium. Depending on the location, AMC may offer:
- Wheelchair-accessible seating
- Companion seating
- Closed-caption devices
- Assistive-listening devices
- Audio-description devices
- Sensory-friendly screenings
Check the theatre and specific showtime before purchasing tickets. Contact the theatre directly when an accommodation or device is needed.
Report unavailable, nonfunctioning, or improperly handled accessibility equipment to the theatre manager promptly. Escalate unresolved concerns through AMC Guest Services or the contact form.
Food, Concessions and AMC DINE-IN Complaints
Contact the theatre immediately when an issue involves:
- Incorrect concession or dine-in orders
- Missing food or drinks
- Cold, damaged, or poor-quality food
- Unreasonable service delays
- An incorrect concession charge
- A food-safety or allergy concern
Keep the receipt and photograph the order when appropriate. Ask for a manager while still at the theatre because the location may be able to replace the item or correct the charge immediately.
For a serious food-safety concern, stop consuming the product and preserve the packaging, receipt, date, time, and item description.
AMC Careers, Employees and HR Questions
AMC does not identify the general corporate number as a dedicated HR telephone line.
Job seekers should use the official AMC careers page to search for:
- Theatre crew positions
- Theatre management positions
- Food and beverage positions
- Maintenance and facilities jobs
- Corporate and Theatre Support Center positions
Applicants should communicate through AMC’s official recruiting system. Be cautious of fake job offers requesting payment, gift cards, banking credentials, cryptocurrency, or purchases of equipment from an unknown vendor.
Current employees should use the internal manager, Human Resources, payroll, benefits, ethics, or associate resources provided by AMC. CorporateOfficeHeadquarters.com cannot access employment applications, personnel files, payroll records, tax forms, schedules, disciplinary records, or benefits accounts.
AMC Investor, Media and Business Contacts
AMC’s investor-relations contact information should not be used for ordinary theatre complaints. AMC specifically warns that sending guest issues to Investor Relations can delay assistance.
Use:
- Investor Relations: AMC Investor Contacts
- Corporate Information: About AMC
- Media Center: AMC Media Center
- Corporate Careers: AMC Corporate Careers
Business inquiries involving group sales, private theatre rentals, advertising, real estate, merchandise, media, or investor matters should use the appropriate official AMC department rather than Guest Services.
AMC Reviews and Complaints
Recent comments submitted to CorporateOfficeHeadquarters.com describe individual concerns involving:
- Dirty, stained, or worn theatre seating
- Difficulty obtaining a replacement gift card
- Delayed responses from customer support
- Too many commercials before a movie
- Applicant and employee interactions
- Website or contact-form problems
- Duplicate charges and delayed refunds
These reviews are individual reports and should not be treated as proof that every AMC theatre, manager, employee, support interaction, or refund request produces the same result.
Experiences can differ based on the theatre, management team, movie release, crowd size, equipment, staffing, ticket seller, purchase method, and type of complaint.
When leaving a review, identify the location and approximate date, explain what happened, list the support routes tried, and describe whether AMC resolved the matter. Do not post complete financial, membership, gift-card, employment, or identification information.
About AMC Entertainment Holdings
AMC traces its history to 1920 and is headquartered in Leawood, Kansas. The company describes itself as the largest movie exhibition company in the United States and worldwide, with approximately 860 theatres and 9,600 screens.
AMC’s operations include:
- AMC Theatres
- AMC CLASSIC theatres
- AMC DINE-IN theatres
- ODEON Cinemas and other European cinema operations
- IMAX, Dolby Cinema, RealD 3D and other premium formats
- AMC Stubs and AMC Stubs A-List
- Food, beverages, merchandise, private rentals and alternative programming
AMC Entertainment Holdings, Inc. is publicly traded on the New York Stock Exchange under AMC. Adam Aron serves as President, Chief Executive Officer, and Chairman.
AMC Theatres is a movie-theatre company and should not be confused with AMC Networks, the television and media company associated with channels and services such as AMC, BBC America, IFC, SundanceTV, and Acorn TV.
AMC Competitors and Related Corporate Office Pages
Moviegoers comparing theatre companies may also find these corporate-office pages useful:
Official AMC Resources
- AMC Theatres Official Website
- Contact AMC
- AMC Help Center
- Request an AMC Refund
- AMC Theatre Locator
- AMC Stubs
- AMC Stubs A-List
- AMC Gift Cards
- AMC Careers
- AMC Investor Relations
Frequently Asked Questions About AMC Corporate Office
Where is the AMC corporate office?
AMC Entertainment Holdings is headquartered at One AMC Way, 11500 Ash Street, Leawood, Kansas 66211.
What is the AMC corporate office phone number?
The AMC corporate-office phone number is 1-913-213-2000.
What is the AMC customer-service phone number?
AMC lists Guest Services at 1-877-262-4450. AMC also directs guests to its official contact form and Help Center.
Does AMC have a separate complaints-department number?
AMC does not currently identify a separate telephone number as an AMC complaints department. Use Guest Services, the online contact form, the theatre manager, or the corporate office depending on the issue.
What are AMC customer-support hours?
AMC publishes contact-form support hours of 8:00 a.m. to midnight Central Time, seven days a week. These are guest-support hours, not verified corporate-office lobby hours.
How do I complain about an AMC theatre?
Start with the theatre manager. If the problem remains unresolved, call Guest Services at 1-877-262-4450 or use AMC’s official contact form. Include the theatre, movie, date, showtime, seat, receipt, and requested resolution.
How do I request an AMC ticket refund?
Eligible online purchases can generally be refunded before the printed showtime through the AMC account, confirmation email, or online refund tool. In-theatre purchases ordinarily must be addressed at the theatre before showtime.
Are AMC convenience fees refundable?
AMC generally states that convenience fees are not refundable, even when an eligible ticket purchase is refunded.
How do I contact AMC about a gift card?
Call 1-800-255-0311 to check an AMC gift-card balance. For a card that has a balance but cannot be used, contact Guest Services or use the official gift-card support route.
How do I report a lost item at AMC?
Contact the theatre directly and provide the movie, date, showtime, auditorium, seat, and a detailed description of the item.
How do I contact AMC HR?
AMC does not publish the corporate number as a dedicated HR line. Applicants should use AMC’s careers website. Employees should use their manager or AMC’s internal associate and Human Resources resources.
Who owns AMC Theatres?
AMC Entertainment Holdings, Inc. is a publicly traded company listed on the New York Stock Exchange. It does not have a separate corporate parent company.
Who is the CEO of AMC?
Adam Aron is AMC Entertainment Holdings’ President, Chief Executive Officer, and Chairman.
How many AMC theatres are there?
AMC currently describes its global operation as approximately 860 theatres and 9,600 screens.
Is AMC Theatres the same company as AMC Networks?
No. AMC Theatres is the movie-theatre business operated by AMC Entertainment Holdings. AMC Networks is a separate television and media company.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office, headquarters, company-contact, complaint, and consumer-review information for many years.
This page distinguishes AMC’s corporate-office number from Guest Services, local-theatre support, ticket refunds, AMC Stubs, gift-card assistance, employment routes, media contacts, and investor relations so readers can choose a more appropriate starting point.
Company phone numbers, executives, policies, membership terms, support hours, theatre counts, and online tools can change. Verify important information through AMC’s official website before mailing documents, traveling to the headquarters, canceling a membership, or making a financial decision.
Page Update Note
This AMC corporate-office page was updated to verify the Leawood headquarters address and corporate number, confirm the current Guest Services number and support hours, remove unsupported HR and corporate-hours claims, update AMC’s theatre and screen count, remove the outdated standalone AMC On Demand description, confirm current leadership and public-company ownership, correct the competitor links, and add current ticket-refund, gift-card, AMC Stubs, careers, accessibility, and complaint-escalation guidance.
Last Updated: July 20, 2026
Share Your Experience with AMC Theatres
Have you contacted an AMC theatre, AMC Guest Services, or the AMC corporate office? Share a factual review below and include:
- The theatre city and state
- The approximate date
- The type of ticket, purchase, membership, or complaint
- The support routes you tried
- Whether AMC responded
- How the matter was resolved
Do not post complete card numbers, gift-card numbers, AMC Stubs credentials, passwords, verification codes, employee home addresses, private employment records, or identification documents.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by AMC Entertainment Holdings, Inc., AMC Theatres, AMC Stubs, ODEON Cinemas, Fandango at Home, any AMC theatre location, or any movie studio.
CorporateOfficeHeadquarters.com cannot access AMC ticket orders, refunds, Stubs accounts, gift-card balances, employee records, job applications, theatre security footage, lost-property records, or customer-service cases. Company names, trademarks, addresses, phone numbers, policies, leadership, and support routes belong to their respective owners and may change.