Galaxy Theatres, also searched as Galaxy Theaters, is a privately owned movie theatre company with locations in Arizona, California, Nevada, Texas, and Washington. Customers often search for Galaxy Theatres headquarters, Galaxy Theatres corporate office, Galaxy Theaters phone number, Galaxy Theatres customer service, or Galaxy Theatres complaints when they need help with a ticket issue, refund request, theatre visit, rewards account, online order, gift card, cleanliness concern, employee complaint, or customer-service escalation.
Galaxy Theatres Headquarters and Contact Information
Company Name: Galaxy Theatres, LLC
Public Customer Support / Mailing Address Listed in Company Terms:
Galaxy Theatres
15060 Ventura Blvd., Suite 350
Sherman Oaks, CA 91403
- General Theatre Phone Number: 1-888-407-9874
- Customer Support Email: in**@************es.com
- Official Website: GalaxyTheatres.com
- Contact Page: Galaxy Theatres Contact Form
- Locations: Galaxy Theatres Locations
- Refund Policy: Galaxy Theatres Refund Policy
- Rewards: Galaxy Theatres Rewards
Galaxy Theatres Headquarters and Address Note
The older version of this page listed 6700 Middle Fiskville Rd. in Austin, Texas as the Galaxy Theatres corporate office address. Galaxy’s current website lists that address as the Austin theatre location. For customer support, account questions, billing issues, and written notices, Galaxy’s public terms list a Sherman Oaks, California mailing address and the email address in**@************es.com.
Because Galaxy Theatres uses location-based contact forms, many customer issues should begin with the specific theatre where the visit, ticket purchase, refund issue, food order, or rewards problem occurred.
Galaxy Theatres Locations and Public Theatre Contact
Galaxy Theatres operates locations in Arizona, California, Nevada, Texas, and Washington. The company’s public locations page lists theatre-specific contact pages and commonly uses 1-888-407-9874 as the theatre contact number.
For a theatre-level issue, select the location connected to your visit and use the location contact form when available. This is especially important for complaints involving a specific movie, showtime, auditorium, employee interaction, cleanliness concern, refund request, accessibility question, or concession issue.
How to Escalate a Complaint with Galaxy Theatres
If you have a complaint about a Galaxy Theatres location, movie ticket, refund, online convenience fee, food or drink order, theatre cleanliness, restroom condition, staff interaction, seating issue, showtime problem, gift card, rewards account, or accessibility concern, start with the theatre connected to the issue. Keep your receipt, ticket confirmation, theatre location, showtime, auditorium number, seat number if applicable, payment method, photos if relevant, and any messages or case notes.
- Start with the theatre location: Use the Galaxy Theatres location page or contact form for the theatre where the issue occurred.
- Act quickly for refunds: Review Galaxy’s refund policy before the showtime. Refund and exchange rules are time-sensitive.
- For billing or online order issues: Use in**@************es.com or the contact page and include your order confirmation details.
- For rewards issues: Log in to your Galaxy Theatres Rewards account and keep screenshots of points, rewards, receipts, or account errors.
- Ask for escalation: If the first response does not resolve the issue, ask for a manager, written follow-up, or case reference.
- Use written correspondence when appropriate: Formal written correspondence may be sent to Galaxy Theatres, 15060 Ventura Blvd., Suite 350, Sherman Oaks, CA 91403.
Galaxy Theatres Complaints and Review Themes
Comments shared on this page have focused on location-specific complaints rather than company-wide issues. Visible reader feedback includes a complaint about alleged employee mistreatment at the Mission Grove / Riverside location and a separate complaint about cleanliness conditions at the Henderson Green Valley location, including restrooms, trays, floors, and seating.
Because these complaints involve specific theatre visits, readers should include the theatre location, date, approximate time, movie title, receipt or ticket confirmation, and a clear description of what happened when contacting Galaxy Theatres. Do not include payment card numbers, full ticket barcodes, home addresses, or other sensitive details in a public comment.
Galaxy Theatres Refunds, Exchanges, and Ticket Issues
Galaxy Theatres refund and exchange rules may depend on the theatre, showtime, purchase channel, ticket type, convenience fees, and when the request is made. Customers should review the current refund policy before assuming a ticket can be refunded or exchanged.
For online ticket issues, keep your confirmation email, order number, movie title, theatre location, showtime, seat details if applicable, and the email address used at checkout. If you did not receive a confirmation email or believe you were charged incorrectly, contact Galaxy Theatres promptly through the official contact route.
Galaxy Theatres Rewards, Gift Cards, and Account Issues
Galaxy Theatres offers a rewards program and sells gift cards. Rewards and account issues may involve login problems, missing points, expired rewards, password resets, account email changes, or purchase credits that did not appear after a transaction.
For rewards or gift card questions, use the official Galaxy Theatres website, account tools, or in**@************es.com. Include only the information needed to identify the transaction or account. Do not post gift card numbers, account passwords, or full payment details in a public review.
Galaxy Theatres Fraud, Scam, and Account Safety Tips
Be cautious of fake Galaxy Theatres ticket websites, suspicious refund links, fake gift card offers, social media giveaway scams, fake customer-support numbers, and phishing emails claiming to be from a movie theatre or rewards program. Scammers may use theatre names to collect payment card numbers, gift card details, passwords, or personal information.
- Use GalaxyTheatres.com or an official Galaxy theatre location page for tickets, showtimes, rewards, and contact forms.
- Do not enter payment details through suspicious discount, giveaway, or refund links.
- Check the website address carefully before purchasing tickets or gift cards.
- Be cautious of search ads or social media posts claiming unrealistic ticket discounts.
- If you see an unfamiliar Galaxy Theatres-related charge, compare it with your ticket confirmation, receipt, rewards account, and card statement before disputing it.
- Report suspected internet fraud to the FTC or the FBI Internet Crime Complaint Center when appropriate.
About Galaxy Theatres
Galaxy Theatres, LLC is a privately owned movie theatre company formed in 1998. The company operates theatres in select markets in the western United States and focuses on modern movie entertainment, premium presentation formats, comfortable seating, food and drink options, community involvement, and location-based theatre experiences.
Galaxy Theatres locations include theatres in Arizona, California, Nevada, Texas, and Washington. Customers should check the official locations page for current theatre addresses, showtimes, contact forms, private events, accessibility information, and location-specific policies.
Galaxy Theatres Competitors
Galaxy Theatres competes with national and regional movie theatre chains, premium cinema operators, independent theatres, and streaming entertainment options. Competitors and related companies include AMC Theatres, Regal Cinemas, Cinemark Theatres, Harkins Theatres, Marcus Theatres, local independent cinemas, boutique theatres, Netflix, Hulu, and Amazon.
Related Resources
- Official Galaxy Theatres Website
- Galaxy Theatres Locations
- Galaxy Theatres Contact Form
- Galaxy Theatres Rewards
- Galaxy Theatres Refund Policy
- Galaxy Theatres Rentals
- Look Up Unknown Movie Ticket or Entertainment Charges on ChargeOnMyCard.com
- Read Ticket, Gift Card, and Fake Website Scam Warnings on ThinkItsAScam.com
- Read or Leave Reviews on ZeroStars.org
Frequently Asked Questions About Galaxy Theatres Headquarters
Where is Galaxy Theatres headquarters?
Galaxy Theatres’ public website does not clearly label a single headquarters address on its main contact page. Galaxy’s Terms of Use lists customer support and written notices at Galaxy Theatres, 15060 Ventura Blvd., Suite 350, Sherman Oaks, CA 91403.
What is the Galaxy Theatres phone number?
Galaxy Theatres location pages commonly list 1-888-407-9874 as the theatre contact number. Customers should also use the location-specific contact form for the theatre connected to their visit.
Is 6700 Middle Fiskville Rd. the Galaxy Theatres headquarters?
Galaxy’s current website lists 6700 Middle Fiskville Rd., Austin, TX 78752 as the Austin theatre location. It should not be presented as the headquarters unless Galaxy officially confirms it as a corporate headquarters address.
How do I contact Galaxy Theatres customer service?
Use the Galaxy Theatres contact page, select the correct theatre location, call 1-888-407-9874, or email in**@************es.com for account, billing, or support questions listed in Galaxy’s terms.
How do I complain about a Galaxy Theatres location?
Start with the theatre location where the issue occurred. Include the location, date, approximate time, movie title, showtime, receipt or ticket confirmation, and a clear description of the issue. For unresolved matters, request a manager or written follow-up.
Can I get a refund from Galaxy Theatres?
Galaxy’s refund rules are time-sensitive. Review the current refund policy before the showtime and contact the theatre as soon as possible. Convenience fees may not be refundable.
Is CorporateOfficeHeadquarters.com affiliated with Galaxy Theatres?
No. CorporateOfficeHeadquarters.com is not affiliated with Galaxy Theatres, GalaxyTheatres.com, any Galaxy theatre location, or any ticketing provider.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters addresses, company contact details, phone numbers, customer-service resources, complaint guidance, and consumer review pages for companies and organizations. Information is reviewed using official company pages, customer-service pages, policy pages, public business information, and reliable public sources when available. Readers should always verify ticket-specific, account-specific, refund, legal, payment, or location details directly with the company before sending payments, personal information, legal documents, or sensitive correspondence.
Page Update Note
This Galaxy Theatres headquarters page was updated on July 5, 2026, to clarify that the old Austin address is listed by Galaxy as a theatre location, add the public Sherman Oaks customer support and written notice address from Galaxy’s terms, update the general theatre phone number, add refund and rewards guidance, summarize visible reader complaint themes, include scam and fake ticket warnings, and improve the page for readers searching for Galaxy Theatres headquarters, Galaxy Theaters corporate office, Galaxy Theatres customer service, Galaxy Theatres phone number, and Galaxy Theatres complaints.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Galaxy Theatres, LLC, GalaxyTheatres.com, any Galaxy theatre location, any ticketing provider, or any movie studio. Galaxy Theatres names, trademarks, logos, and related marks belong to their respective owners. Information may change without notice. For official ticket, refund, rewards, gift card, employment, theatre rental, advertising, legal, account, or location-specific matters, contact Galaxy Theatres directly through its official website, published contact forms, theatre location pages, email address, or written support address.
Share Your Experience
Have you contacted Galaxy Theatres customer service, a Galaxy theatre manager, the contact form, rewards support, or Galaxy Theatres headquarters about a ticket, refund, cleanliness issue, employee complaint, restroom problem, seating concern, concession order, gift card, rewards account, or online purchase? Share your experience below to help other readers understand how Galaxy Theatres handles customer-service concerns and theatre-level escalations.
Do not include credit card numbers, gift card numbers, ticket barcodes, passwords, complete order numbers, home addresses, account logins, private legal details, or other sensitive personal information in a public review.