Contact Galaxy Theaters Corporate Office Headquarters - 2022
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Galaxy Theaters Corporate Office Headquarters

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Galaxy Theaters Corporate Office Headquarters HQ
Official Address:
6700 Middle Fiskville Rd
Austin, TX 78752 USA
Email: n/a
Corporate Phone Number: 1-512-467-6165
Fax Number: n/a
Customer Service Number: 1-512-467-6165

18 replies on “Galaxy Theaters Corporate Office Headquarters”

After visiting the Galaxy Theater in Henderson, NV Green Valley, I really would like my money back. I purchased two adult tickets and two children’s tickets. The theater was disgusting from the entrance to the bathrooms, where five stalls were out of order, to the inside of theater number 4.
The trays were old and not holding in place, the floors were nasty and I hardly doubt the seats are being sanitized between showtimes.
I will never ever frequent this theater and I plan to put this complaint on Yelp for others to BE AWARE of this filthy theater.

Went to Theater BOULEVARD MALL Las Vegas NV. Sat 20/24/20 . The Honest Theif showing @ 6:35pm. When movie was over I went to the Women's Ladies room. IT was DISCUSSING! almost all of the stalls was used/ unflused # 1&2.. I found one. A young lady came in and said there is no way and she can wait till she gets home! I COULDN'T. I told the worker that was at the collect your ticket stand and she apologized and said They cut staff hrs, short of help. WOW! I said that is no excuse! and left. Still shocked… I been coming here since this Theater came to the Boulevard Mall. I live walking distance….

Two of my friends recently went to a movie and they called the day before the show to request a closed captioning device because one of the people attending the movie is deaf. She was told that they were available and working. Come showtime, they are 15-20 minutes into the movie and the device is not working. So, they go to Guest Services to get a new one. After multiple attempts NONE of them in the entire theater were working. Once they found out none of the devices worked, they were comped two tickets which does not solve the issue. Their Vision Statement states; “Vision Statement: Provide a consistent, first class entertainment experience in the communities we serve, through effective management, people friendly service, and quality presentations in comfortable, clean surroundings, thereby increasing customer satisfaction, market share and profitability.” The resolution of the free tickets does not solve the situation. They also never attempted to have someone fix the device while they were there.
After hearing this story, I called the corporate number to make a complaint. The girl answered the phone with a “hello?!” That by itself was very unprofessional. I then proceeded to state that I needed to make a complaint about the Riverbank, CA location. After speaking to the “corporate manager” I was told that he “will make a note”. He did not ask for any information, apologize, or attempt to make the effort to fix the situation. After that phone call, it shows that their customer service is terrible on the corporate level and they don’t care to fix the situation or prevent any future issues from happening. They did not resolve our issue or make the effort to apologize for the faulty closed captioning devices. Not only was I still upset about my friends’ experience but I am not having a good one of my own calling their “corporate number”. I have worked customer service for many years and would NEVER answer the phone or dismiss any complaint the way I was dismissed. They are absolutely lacking in their customer service department.

I am very passionate about making all things inclusive for any type of accommodation needed for my friends and the fact that I have friends who were not accommodated is very frustrating to hear. Any and every disability needs to be accommodated for, not just some. This is in violation of the Americans with Disabilities Act Title III Regulations, Part 36. “§ 36.307 Accessible or Special Goods.” The fact that it is almost the year 2020 and things like this are still happening is absurd to me. I think they should at least have a weekly maintenance on those devices to ensure they are ALL functioning at all times. You never know when you will have a deaf customer. Since this experience, I have talked to my friend who needed the device and he mentioned that this happens all the time and he is used it happening. So, my friend who was a paying customer had to watch this movie without captions. That does not seem fair. Hopefully someone from this company can recognize that this is a major issue and wants to help resolve this and prevent any future issues of this kind from happening at any of their locations.

You may want to revamp your management hiring criteria. Not only do the reviews speak for themselves, personal experience solidified the claims!!! They are on a serious power trip of control!! Continuous insults, demeaning comments and demands that if they had half a brain,would know they could not be attained and even though they are not attainable, recourse by the management is inflicted on the employee. I would highly suggest you take a long hard look,at your management of you want to avoid a harassment law suit.

Being in the guest experience business myself I feel compelled to write a note about the way I was treated while watching a movie at the henderson Nevada theater. My best friend and I took our children to see the new Trolls movie on Friday, November 18th at 6:45pm. The kids had been eagerly looking forward to this for weeks. We purchased our tickets and concessions and approached the usher to gain access to the theater. I noticed there was a gruff looking uniformed security officer behind the usher, which seemed a bit unwelcoming, but figured he was there for our safety and thought nothing more of it. As we enter the theater, we excitedly found our seats in row D and settled in. As we were getting settled, a young man addressed the small crowd of theater goers, explaining the “no electronics” policy, stating that cell phone usage would not be tolerated, and that anyone caught using their cell phones in the theater would be asked to leave. The lights went down and the credits began, and our 4 young children fell under the spell of the magic of the movie, mezmerized by the colorful animation presented on the enormous screen. Being that it was a kids movie, there were a number of small children scattered throughout the theater, and the sounds of their little excited voices could be heard everywhere. This was expected and appreciated, as this movie was for them.

About a half hour into the movie, I saw my friend get up and walk to the aisle to speak with an usher and walk out of the theater. I thought nothing of it, assuming she needed to use the restroom, and continued to watch the movie, engrossed in the cute story line, with my youngest child nestled into my lap. A few minutes later, my friend's daughter whispered into my ear “Is my mommy coming back?” I realized she hadn’t returned from the restroom, and I texted her to make sure everything was ok. Her response shocked me: "the usher said I was being disruptive and asked me to leave” she wrote. I immediately got up and gathered the children to go see what had happened, dodging a small child being chased his father who was trying to keep him quiet during the movie.

We walked out of the theater and I found my friend in the lobby and she explained that she had received a text message and she looked at her phone and placed it under her leg so as not to distract her daughter. Shortly after that the usher came over and tapped her on the shoulder and asked her to come with him, along with a couple of other “disruptive” people from other seats in the theater.

As I was listening to my friend recount the event, I looked over to notice another couple angrily speaking to a staff member, upset with the treatment by an usher. I couldn’t believe this was how our much anticipated movie night had turned out. I asked to speak with a manager and the GM approached us, appearing ready for battle. As I recounted the events to her, it was immediately apparent that she was not sympathetic to our experience, nor did she care to even discuss it with me. Realizing this, I asked for a business card and we left the theater.

As I initially mentioned, I am in the guest experience business as the director of restaurants at the Bellagio, and part of my responsibilities include recovering guest complaints on a daily basis. I know and understand the importance of creating memorable experiences, and to us, our guests are the most precious part of our business. Without them we have nothing. If I ever treated our guests in such a manner I wouldn’t have a job.

Going to the movies should be a magical experience; a memory to be cherished and fondly recalled; a brief escape from the chaos and stress of life. This was absolutely not the case last night. I will never return to that theater, and will make sure that I share this experience with everyone I come in contact with, both personally and professionally.

Thank you for your time.

Amanda Cohen
acohen@bellagioresort.com
702-809-9976

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