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Ganley Auto Group, I put a deposit on a 2024 Santa Cruz used as a parts vehicle. The sales person was having the vehicle cleaned when they noticed a crack in the bumper. They called me and asked if I still wanted the vehicle, they refused to fix the damage, it happened on their property. I stopped the sale. A few days later I decided to go the Norwalk and look at the vehicle. I decided to buy the vehicle with the damage. As I review my decision I still think the dealer is obligated to fix the damage. The vehicle changes under these circumstances it becomes a used vehicle. The manager of this location is not honest, I asked what is the in-service date he said the warranty starts the day I buy the car, it had 3300 miles on it. Needless to say he lied to me the in service date was 12/2023, so nor I lose 15 months of warranty. I refused to buy the vehicle without a 5 year or 60 month warranty which he did reluctantly agreed to. This is not the end of my nightmare. I tried to do an e-sign what a nightmare that was. My plates need to be renew by May 1, 2025 which they knew I still do not have my mormaerdom title so I can transfer the plates to the Santa Cruz. I have special Vietnam Veteran plates which I have had for years. If I lose this plate I will be mad! All I get is they were mailed, I just got the receipt mailed on 4/08/25 I did not have any proof of ownership until yesterday. I signed all the papers on 4/01/25, I know the dealer has 30 days to complete the paper work. I have bought several cars at the Ganley Auto Group, this the worst dealership I done business with. Do not buy a car or SUV from Ganley Hyundai Norwalk they are liars and cheats.

Well, I bought a truck yesterday it had a noise on the brake they said they fixed it. it would be done today. Well, I have been ignored all day and half a day yesterday. I finally got through with one of the managers to actually call me back so now I am told I won’t have the truck until next week on Wednesday. My sales guy Brennen Rigda ignored me all day with the excuse of working with other customers but he’s the one who was to keep me updated. I am spending 45000 for a truck now that I can’t even take possession of now until next week what? I guess I will just go get the title to my trade-in and cancel the sale. What do guys think?

Hi…

I don’t want to complain, but I am going to state this because I am in my feelings right now. I went to the Alfa Romeo dealership, and worked out a vehicle that I wanted only to find out it sold the morning before I got there; then in its place, I was offered another vehicle, upgrade of course, for close to the same monthly payment; again, only to find out I was misquoted and the new price was much higher. I, as the customer, should not have been penalized for this error. The General Manager, could have honored the price. The difference in monthly payment would not have bankrupted Ken Ganley or put a dent in his pocket, but it will put a dent in my budget. It is what it is, and such as life, but I do believe this was an honest mistake and error that I, as the customer, should not have to endure the pain, total disappointment, and sadness I am facing right now. I hate this and now as a woman, I felt that it was not right and the misquoted price should have been honored on the upgraded vehicle. Had I been a man or from a community of wealthy folks, would this have been the case? No feel discriminated against, but am feeling