CarMax, Inc. is a national used-car retailer headquartered in Richmond, Virginia. This page provides updated CarMax corporate office and headquarters information, including the CarMax corporate address, home office phone number, Customer Relations contact, CarMax Auto Finance phone number, complaint guidance, vehicle return and warranty information, review themes, and related customer-service resources.
CarMax Corporate Office and Headquarters Information
CarMax’s corporate home office is located at 12800 Tuckahoe Creek Parkway in Richmond, Virginia. Use this information for CarMax corporate office, headquarters, investor, formal written correspondence, and higher-level complaint research. For store-specific issues, vehicle purchases, trade-ins, refunds, financing, MaxCare, or repair concerns, CarMax Customer Relations or the local CarMax store is usually the best first step.
- Company Name: CarMax, Inc.
- Stock Symbol: KMX
- CarMax Corporate Office Address: 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA
- CarMax Corporate Home Office / Customer Relations: 1-800-519-1511
- CarMax Auto Finance: 1-800-925-3612
- CarMax Investor Relations: 1-804-747-0422 x7865
- Investor Relations Email: in****************@****ax.com
- Official Website: carmax.com
- CarMax FAQ and Support: CarMax Help Center
- CarMax Auto Finance: Manage CarMax Auto Finance
- CarMax Store Locator: Find a CarMax Store
- CarMax Investor Relations: CarMax Investor Relations
About CarMax
CarMax is one of the largest used-car retailers in the United States. The company was founded in 1993 and is known for used-vehicle retailing, no-haggle pricing, online and in-store buying, vehicle trade-ins, appraisals, CarMax Auto Finance, MaxCare service plans, and local retail stores across the country.
CarMax’s business includes vehicle sales, vehicle purchases from consumers, financing, service plans, auctions, reconditioning, and related auto-retail operations. As of its most recent annual filing, CarMax operated more than 250 used-car stores.
How to Contact CarMax About a Complaint
If your complaint involves a specific CarMax store, vehicle, trade-in, appraisal, test drive, repair, refund, finance account, or service plan, gather the details before contacting CarMax. A clear timeline and supporting documents can help Customer Relations or the local store understand the issue faster.
- Store complaints: Include the store location, date, appointment time, associate or manager name if known, and a short description of what happened.
- Vehicle-condition complaints: Keep photos, inspection notes, repair estimates, diagnostic reports, service records, and the vehicle identification number.
- Purchase complaints: Save the buyer’s order, sales documents, delivery paperwork, return information, financing documents, and any written promises.
- Selling or trade-in complaints: Keep the appraisal offer, bank draft or payment details, payoff information, title documents, and deposit records.
- CarMax Auto Finance complaints: Have your account number, payment history, payoff quote, statements, and case numbers ready.
- MaxCare or repair complaints: Keep the service plan documents, repair facility information, diagnostic notes, claim number, and denial explanation if applicable.
- Escalation: Ask for a case number, written response, manager review, or Customer Relations follow-up when a store-level issue remains unresolved.
CarMax Auto Finance, Payments, and Payoff Help
CarMax Auto Finance handles payment, payoff, account-management, online-payment, and finance-related questions for customers whose loans are serviced by CarMax Auto Finance. This is separate from general store complaints or vehicle-condition issues.
- CarMax Auto Finance Phone: 1-800-925-3612
- CarMax Auto Finance Fax: 1-770-423-4376
- Payment Mailing Address: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045
- Payoff Mailing Address: CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160
- Overnight Payoff Address: CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court, Suite 210, Kennesaw, GA 30144
If an auto-finance complaint remains unresolved after contacting CarMax Auto Finance, consumers may also review complaint options through the Consumer Financial Protection Bureau for auto-loan issues.
- CFPB Auto Loan Resources: Auto Loans and Complaints
- Submit a CFPB Complaint: Consumer Financial Protection Bureau Complaint Form
Returns, Test Drives, Warranty, Recalls, and Vehicle Safety
CarMax’s current return policy includes a 10-day Money Back Guarantee, subject to the vehicle’s condition and return requirements. CarMax also provides a limited warranty on CarMax Certified vehicles, with longer warranty periods in certain states.
CarMax may offer 24-hour test drives on eligible vehicles, but requirements and limits apply. Customers should confirm the policy at the specific store before assuming a vehicle qualifies for an extended test drive.
Before buying any used vehicle, review the vehicle history report, request inspection details, take a careful test drive, consider an independent mechanic inspection when possible, and check for open recalls using the VIN.
- CarMax Return Policy: CarMax Return Policy
- CarMax 24-Hour Test Drive: 24-Hour Test Drive Information
- CarMax Limited Warranty: Limited Warranty Information
- NHTSA Recall Lookup: Check Vehicle Recalls
Common CarMax Complaint Topics
Common CarMax complaint topics include vehicle condition, delayed store follow-up, trade-in payment problems, financing questions, payoff issues, title delays, refund timing, test-drive confusion, repair disputes, MaxCare concerns, appointment delays, online-to-store communication, and difficulty reaching the right manager or department.
Reviews on this page include concerns about local store follow-up, missing vehicle documentation, delayed funds after selling a vehicle, vehicle-condition concerns, test-drive expectations, and manager response. If you share a review below, include the store location, date, vehicle year/make/model, and the steps you already took with the store or Customer Relations.
Privacy, Financing, and Public Comment Safety
Do not post private vehicle, loan, account, or payment information in a public comment. This includes your full name, address, phone number, email, Social Security number, date of birth, driver’s license number, full VIN, loan account number, bank account, payment card, payoff letter, credit application, insurance documents, or full sales contract.
CorporateOfficeHeadquarters.com cannot access CarMax purchases, appraisals, vehicle records, CarMax Auto Finance accounts, payment histories, store files, titles, payoffs, warranties, MaxCare claims, repair records, or Customer Relations cases.
Fraud, Fake CarMax Support, and Vehicle Payment Warning
Be cautious with fake CarMax phone numbers, fake vehicle listings, fake shipping offers, fake employment messages, fake finance calls, phishing emails, wire-transfer scams, and social media accounts claiming to represent CarMax. Use only official CarMax websites, store contacts, and verified support pages before sharing payment, title, financing, or identity information.
If a seller claims to be CarMax but asks you to pay by gift card, wire transfer, cryptocurrency, payment app, or a third-party escrow link outside the official CarMax process, treat it as suspicious and verify directly with CarMax.
CarMax Competitors and Related Auto Retailers
CarMax competes with national used-car retailers, online auto marketplaces, franchised dealerships, local used-car dealers, auto lenders, and vehicle-buying services. Related companies include Carvana, AutoNation, Car-Mart, Tesla, DriveTime, Vroom, EchoPark, Edmunds, Kelley Blue Book, and regional dealership groups.
Related Resources
- CarMax Customer Service on CustomerServiceNumbers.com
- AutoNation Corporate Office
- Carvana Corporate Office
- Car-Mart Corporate Office
- Tesla Corporate Office
Frequently Asked Questions About CarMax Corporate Office
Where is CarMax headquarters?
CarMax headquarters are located at 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA.
What is CarMax’s corporate office phone number?
CarMax lists its Corporate Home Office and Customer Relations phone number as 1-800-519-1511.
What is the CarMax Auto Finance phone number?
CarMax Auto Finance can be reached at 1-800-925-3612 for payment, payoff, account, and loan-servicing questions.
How do I complain to CarMax corporate?
Start with the local store or CarMax Customer Relations at 1-800-519-1511. Have the store location, vehicle information, documents, photos, receipts, and case numbers ready before calling.
Does CarMax have a return policy?
CarMax’s current return policy includes a 10-day Money Back Guarantee, subject to the condition of the vehicle and return requirements. Always review the written return terms for your purchase.
Does CarMax offer 24-hour test drives?
CarMax may offer 24-hour test drives on eligible vehicles, but restrictions apply. Requirements may include a valid driver’s license, qualifying insurance coverage, mileage limits, and vehicle eligibility rules.
Can CorporateOfficeHeadquarters.com resolve my CarMax complaint?
No. CorporateOfficeHeadquarters.com is not affiliated with CarMax and cannot access purchases, loans, appraisals, titles, service plans, repair records, refunds, store files, or Customer Relations cases.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, company contact, complaint, and escalation information for major companies and consumer brands. Our goal is to help readers find public-facing corporate details, understand where a company is headquartered, and share experiences through reviews and comments.
Page Update Note
This CarMax corporate office page was updated on July 7, 2026 to confirm the Richmond headquarters address, update the official home office and Customer Relations phone number, clarify CarMax Auto Finance contact information, add vehicle purchase, trade-in, return, test-drive, warranty, recall, and financing complaint guidance, include the matching CarMax customer-service resource, and improve public comment safety warnings.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with CarMax, Inc., CarMax Auto Finance, any CarMax store, MaxCare, any lender, warranty administrator, dealership, auction, repair facility, state motor vehicle agency, credit bureau, or consumer regulator. This page is for informational purposes only and is not legal, financial, vehicle-safety, warranty, repair, credit, or regulatory advice. Company names, trademarks, logos, phone numbers, addresses, and website links are the property of their respective owners and may change at any time.
Share Your Experience with CarMax
Have you contacted CarMax corporate office, Customer Relations, a local CarMax store, CarMax Auto Finance, MaxCare, a repair facility, a state motor vehicle agency, or a consumer regulator about a CarMax issue? Share your experience in the comments below. Your feedback helps other readers understand how CarMax handles corporate-office questions, vehicle purchases, trade-ins, appraisals, financing, payoffs, refunds, returns, test drives, repairs, warranties, title issues, and complaint escalations. Do not post private vehicle, loan, payment, title, account, or identity information publicly.