AutoNation Corporate Office Headquarters 

AutoNation, Sales person hung up for no reason. I called your store in North Richland Hills, TX to get and out-the-door price on a car. It was fairly priced but when I asked for the out-the-door price, the salesman hung up on me. Then I received a phone call from 210-862-0053 (Aubrey) asking me what I wanted. I told him I wanted an out-the-door price on a car. I did tell him I posted a poor review on Google because of how I was so poorly treated by the salesman just before his call. He asked me what he could do to have me remove the poor review. I told him all I wanted was an out-the-door price and I would remove it. He yelled at me and told me to go buy a car somewhere else. He said he didn’t want my business. Then he hung up. I can’t remember when I was treated so poorly. You do what you want this info, but I will never buy a car again from Auto Nation. I was a returning customer too. Your loss.

AutoNation, the General Manager at AutoNation Mall of Georgia Volkswagen demonstrates a concerning lack of integrity and ethical behavior. Promises to correct poor decisions are not followed through, leaving customers disappointed and frustrated.

AutoNation, Telephone Inquiry. I live in Ocala, Florida. I am in the market for a used truck. I believe I might have found what I am looking for on your WEB Site. 2017 Toyota Tacoma VIN: 5TFEZ5CN4HX022585 Here are my Concerns: I am a Senior citizen, who is retired Military. I try not to impose my values and beliefs on others. However, I do expect a modicum of Professionalism, from those I must do business with. My initial phone conversation with one of your Sales People was no conversation at all. He was barely able to understand me, And I could not understand him at all. I asked politely to speak with a sales Manager, and I was transferred to someone named Doug. I explained that I was unable to understand the Gentleman I spoke with before. And all I could hear was side splitting laughter in the background from other sales people. I asked Doug if he was the Sales manager, he stated that he was not. And he transferred me to someone named Nate, who stated he was the Sales manager. I told him I wanted to know 3 things about the truck: What would the cost be to purchase a 36 month extended warranty? Were all 5 tires Matching? Has the Timing belt been changed? He explained that he would have to get with the Service manager for some of the answers, and he would need to touch base with the Finance manager about the Warranty cost. Here is my real concern; Service after the sale: I am worried I will have to deal with some of these same people, who already have displayed less than professional behavior and conduct to someone they have never met. I am not trying to tell you how to run your business, but these people will cost you plenty in the long run. Toyota has made their bones by producing a premium product with a great reputation. AutoNation Lutz Florida, has not yet done the same.

Two Autonation Dealers in PBC (One Build and Price worked very well; One very bad). I’m ordering my fourth BMW in four years from the first dealership; the other, in more than a month of having received my request for quote for a 2025 Corvette, has yet to provide one to me. I contacted the salesman at the dealer, I had GM forward the request for quote to, and that I ordered and bought a 2019 Corvette from. Subsequently I exchanged emails and calls with him, and after a month I’ve gotten nothing from him. I finally called GM and waited quite some time while the agent called the Greenacres dealer, and that barely prompted them. I consider this a great indication of a major problem!! What does this say about GM’s operations and about Autonation dealers?

AutoNation, I Was sold a car that had not passed inspection. On June 12, 2024 I bought a 2013 Fiat 500 Abarth from AutoNationUSA in Austin, Texas. The dealership told me they would send my license plates through the mail. On August 11, 2024, my paper plates expired. I tried calling the dealership to no avail. When I attempted to get another paper plate, I was told that DMV could not issue one since the vehicle had not passed inspection before the sale. I got the car inspected and got new paper plates. But DMV said that Auto Nation still had not Registered the car in my name. I called Corporate Headquarters expecting some relief. Instead, I got another run around about how sincerely they cared for their customers, and they would look into it. Two weeks later, I am still waiting to hear from anyone. Meanwhile, I am out the cost of inspection and the cost by DMV of issuing another temporary license.