Koons Automotive is a Mid-Atlantic automobile dealership group offering new and used vehicle sales, financing, service, parts, and collision-related services. Koons is owned by Asbury Automotive Group and operates dealerships in Maryland, Virginia, Delaware, and the Washington, DC, region.
Koons does not currently publish a separate brand-level headquarters address or universal customer-service number. Corporate matters involving Koons may be directed to Asbury Automotive Group, while sales, financing, service, repair, title, and registration concerns should normally begin with the individual Koons dealership involved.
Koons Corporate Office Address and Phone Number
- Company: Koons Automotive
- Parent Company: Asbury Automotive Group
- Parent Corporate Address: 6655 Peachtree Dunwoody Road NE, Atlanta, GA 30328, USA
- Asbury Corporate Phone Number: 770-418-8200
- Koons Corporate Office Phone Number: Koons does not publicly list a separate brand-level corporate number
- Asbury Corporate Email: in**@********to.com
- Koons Official Website: koons.com
- Koons Dealership Directory: Find a Koons Location
- Asbury Corporate Contact Page: Contact Asbury Automotive Group
- Koons and Asbury Careers: View Career Opportunities
Important: The 770-418-8200 telephone number belongs to Asbury Automotive Group’s corporate office. It is not identified as a direct Koons dealership customer-service, service-appointment, title, warranty, or human-resources line.
Koons Automotive corporate office and dealership contact information.
Who Owns Koons Automotive?
Koons Automotive is owned by Asbury Automotive Group. Asbury completed its acquisition of Jim Koons Automotive Companies in December 2023. The transaction included Koons dealerships, vehicle franchises, and collision centers in Maryland, Virginia, and Delaware.
Koons continues to operate as a customer-facing dealership brand under Asbury. Customers may therefore see the Koons name on dealership websites, buildings, advertisements, sales documents, and service communications while corporate ownership rests with Asbury Automotive Group.
Additional ownership information is available in Asbury’s Koons acquisition announcement.
Koons Corporate Office Versus Individual Dealerships
Each Koons location maintains its own sales, financing, service, parts, accounting, title, and management departments. Contact the dealership involved first for matters concerning:
- Vehicle prices and availability
- Sales agreements and deposits
- Financing applications and optional products
- Trade-in values and lien payoffs
- Vehicle delivery
- Temporary tags, titles, and registration
- Service appointments and repair estimates
- Warranty diagnosis or repair authorization
- Parts orders
- Collision repairs
- Refunds or billing corrections
- Dealership employee conduct
Use the official Koons locations directory to find the current address and separate sales, service, and parts telephone numbers for the dealership involved.
Asbury’s corporate office may be appropriate for a company-wide business matter or a complaint that has already been presented to the dealership’s general manager and remains unresolved.
How to File a Complaint With Koons Automotive
- Contact the responsible department. Speak with the sales, finance, service, parts, title, or accounting employee handling the transaction.
- Request the department manager. Ask for the sales manager, finance manager, service manager, parts manager, or office manager.
- Contact the dealership’s general manager. Provide a concise written timeline and explain the resolution requested.
- Keep supporting records. Retain contracts, repair orders, estimates, receipts, advertisements, emails, text messages, temporary registration documents, and written promises.
- Escalate an unresolved concern. Contact Asbury Automotive Group after giving the dealership’s general manager an opportunity to respond.
- Contact the responsible third party when applicable. A vehicle manufacturer, lender, warranty administrator, insurer, state motor-vehicle agency, or other organization may control part of the decision.
Information to Include in a Koons Complaint
- The name and city of the Koons dealership
- The department involved
- The vehicle year, make, and model
- The purchase, delivery, or service date
- The repair-order, deal, or account number
- The names or positions of employees contacted
- A brief chronological description of what happened
- The steps already taken to resolve the matter
- The specific resolution being requested
Sales, Financing, and Trade-In Complaints
Questions about vehicle pricing, dealer fees, deposits, trade-in values, financing terms, add-on products, or delivery promises should begin with the selling dealership’s sales or finance manager. Request review by the general manager if the concern remains unresolved.
Once a financing contract has been assigned, the lender generally handles loan servicing, payment posting, payoff statements, and account administration. The dealership may not be able to reverse a decision controlled by the lender.
Service, Repair, and Warranty Complaints
For a repair complaint, speak with the service adviser and then the service manager. Ask for a written diagnosis, an itemized estimate, the repair authorization, and an explanation of any warranty denial or additional recommended work.
New-vehicle warranties are generally provided by the vehicle manufacturer. If a dealership cannot resolve a manufacturer-warranty, recall, vehicle-defect, or certified-pre-owned coverage concern, contact the manufacturer’s customer-care department. Corporate dealership management cannot necessarily override the manufacturer’s coverage decision.
Title, Registration, and Temporary Tag Problems
Contact the selling dealership’s title, accounting, or business office when a permanent plate or title has not arrived, a temporary tag is expiring, registration information is incorrect, or a lienholder is listed improperly.
Have the purchase agreement, temporary registration, proof of insurance, lender information, and relevant correspondence available. If the dealership cannot resolve the issue, contact the appropriate state motor-vehicle agency or dealer regulator. Requirements and complaint procedures differ by state.
Koons Human Resources and Employment
Koons does not publish a separate public human-resources telephone number. Current employees should use their manager, internal HR contact, employee portal, or the reporting channels supplied by Asbury.
Job seekers should use the official Asbury careers website. Asbury also lists re********@********to.com for career-related inquiries.
Applicants should be cautious of job offers requesting an application fee, gift cards, cryptocurrency, banking passwords, or equipment purchases from an unknown party.
About Koons Automotive
Koons traces its history to 1964, when its first dealership opened in Falls Church, Virginia. The company’s official website states that Koons represents 15 vehicle brands across 20 locations in the Mid-Atlantic region.
Koons dealerships sell new and pre-owned vehicles and provide services that may include financing assistance, trade-ins, scheduled maintenance, warranty repairs, parts, and collision repair. Available brands, departments, and services differ by location.
Visit the official Koons company history page for additional background.
Koons Automotive Competitors
Koons competes with national dealership groups, regional automobile retailers, independent dealerships, manufacturer-affiliated stores, and online vehicle sellers. Related corporate office pages include:
AutoNation operates a large network of franchised dealerships, while CarMax and Carvana compete in used-vehicle retailing and online vehicle shopping. Koons also competes with local franchise dealerships representing the same automobile manufacturers.
Koons Automotive Reviews and Complaints
Customer experiences may vary by dealership, department, vehicle, salesperson, service adviser, manufacturer, lender, and warranty administrator.
Comments submitted to CorporateOfficeHeadquarters.com have included individual reports concerning temporary tags and permanent plates, dealership communication, repair diagnosis, warranty handling, used-vehicle mechanical problems, and service delays. These reports are unverified and location-specific; they should not be interpreted as establishing the performance of every Koons dealership.
Positive feedback may discuss helpful employees, competitive pricing, convenient purchasing, clear communication, quality repairs, or successful intervention by dealership management.
Frequently Asked Questions About Koons Automotive
Where is the Koons corporate office?
Koons does not currently publish a separate brand-level corporate headquarters address. Its parent company, Asbury Automotive Group, lists its corporate office at 6655 Peachtree Dunwoody Road NE, Atlanta, GA 30328.
What is the Koons corporate office phone number?
Koons does not publicly list a separate universal corporate office phone number. Asbury Automotive Group’s corporate telephone number is 770-418-8200. Dealership-specific concerns should begin with the individual Koons location.
Is the Koons corporate office in Duluth, Georgia?
Older listings may show a Premiere Parkway address in Duluth. Asbury’s current official corporate contact page lists its office in Atlanta, Georgia. The Duluth address should not be treated as the current Koons or Asbury corporate mailing address without confirmation.
Who owns Koons Automotive?
Koons Automotive is owned by Asbury Automotive Group, which completed its acquisition of Jim Koons Automotive Companies in December 2023.
How do I contact a Koons dealership?
Use the official Koons dealership directory. Each location page provides current sales, service, parts, and address information.
How do I complain about a Koons dealership?
Contact the department manager first, followed by the dealership’s general manager. If the matter remains unresolved, send a documented complaint to Asbury Automotive Group.
Who handles a Koons warranty complaint?
Begin with the dealership’s service manager. Contact the vehicle manufacturer when the dispute involves a manufacturer warranty, recall, defect, or certified-pre-owned program.
Who should I contact about a missing title or permanent plate?
Contact the selling dealership’s title or accounting office. Escalate the concern to the general manager and the appropriate state motor-vehicle agency if necessary.
How do I apply for a job with Koons?
Current opportunities are available through the official Asbury Automotive careers page.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps customers distinguish between Koons dealership contacts and Asbury Automotive Group’s corporate office. This page uses current official company resources to identify the contact route most likely to handle sales, financing, service, title, warranty, employment, and corporate concerns.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Koons Automotive, Asbury Automotive Group, any Koons dealership, vehicle manufacturer, lender, insurer, warranty administrator, or government agency.
This page is provided for general corporate contact, review, and complaint information. CorporateOfficeHeadquarters.com cannot cancel a vehicle purchase, issue a refund, approve financing, transfer a title, authorize a warranty repair, order recall parts, or reverse a dealership decision.
Corporate addresses, telephone numbers, dealership ownership, locations, services, policies, and employment procedures may change. Verify important information with the dealership or company before visiting, mailing documents, or making a financial decision.
Share Your Koons Automotive Experience
Have you contacted a Koons salesperson, finance manager, service adviser, dealership general manager, manufacturer, lender, or Asbury corporate representative? Share the dealership and department involved, the approximate date, the response received, and whether the matter was resolved.
Please keep reviews factual and do not include sensitive personal, financial, vehicle, or account information.