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  • Carvana Corporate Office, Customer Service and Complaints

Carvana Corporate Office, Customer Service and Complaints 

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Carvana is an online automotive retailer that allows customers to buy, finance, sell, or trade used vehicles through Carvana.com. The company’s current corporate headquarters is located at 300 East Rio Salado Parkway in Tempe, Arizona.

Carvana’s main Customer Support number is 1-833-893-0977. Customers can also sign in to their Carvana account and use the online Support Center or chat for assistance with purchases, sales, deliveries, returns, financing, titles, registration, repairs, and account questions.

The corporate-office number is 1-602-922-9866. This is not the preferred number for ordinary vehicle-order, return, warranty, payment, registration, or delivery complaints.

Carvana Corporate Office and Customer Service Information

Carvana’s Support Center currently lists 1-833-893-0977 as the primary Customer Support number. Some older Carvana pages may display 1-800-333-4554, but customers should begin with the current number shown in the main Support Center.

The number 1-800-833-4554 in older third-party listings appears to be incorrect and should not be presented as the primary verified Carvana support number.

Where Is Carvana Headquarters?

Carvana’s current principal executive offices are located at:

Carvana Co.
300 E. Rio Salado Parkway
Building 1
Tempe, AZ 85281

The corporate telephone number listed in Carvana’s latest annual filing is 1-602-922-9866.

Older Carvana listings may show:

1930 W. Rio Salado Parkway
Tempe, AZ 85281

They may also show the former corporate number 1-602-852-6604.

Carvana’s current Securities and Exchange Commission filing and Investor Relations page use 300 E. Rio Salado Parkway. The older address and telephone number should therefore be treated as outdated.

The corporate office is not a vehicle-return location, Car Vending Machine, inspection center, registration office, repair facility, loan-payment center, or walk-in Customer Support department.

Do not ship a vehicle title, registration document, license plate, down payment, loan payment, warranty part, vehicle key, or other transaction material to the corporate office unless Carvana provides specific written instructions.

Carvana Company Overview

Carvana was founded in 2012 and operates an e-commerce platform for buying and selling used vehicles.

Customers can browse inventory, obtain financing terms, upload required documents, arrange home delivery or pickup, trade in a vehicle, sell a vehicle without buying another one, and manage parts of the transaction online.

Carvana is also known for its multistory Car Vending Machines, where qualifying customers can pick up purchased vehicles.

Carvana Co. is publicly traded on the New York Stock Exchange under the symbol CVNA. As of July 2026, Ernest Garcia III serves as the company’s president, chief executive officer, and chairman.

Carvana also operates ADESA, a wholesale vehicle-auction business, and works with several related or third-party companies for financing, loan servicing, warranty administration, transportation, insurance, registration, inspections, and repairs.

Carvana Corporate Office vs. Customer Support

Carvana’s corporate office handles executive leadership, corporate finance, public-company reporting, legal affairs, investor relations, policy, strategy, technology, and other company-wide matters.

Customer Support handles most consumer concerns involving:

  • Buying a vehicle
  • Selling or trading a vehicle
  • Financing and down payments
  • Document verification
  • Delivery and pickup appointments
  • The seven-day return period
  • Vehicle exchanges
  • Titles and registration
  • Temporary license plates
  • Vehicle-condition complaints
  • Warranty and repair questions
  • Account access
  • Identity-theft concerns

Bridgecrest handles most post-purchase loan-servicing concerns for customers whose Carvana financing is serviced by Bridgecrest.

SilverRock handles claims under Carvana’s limited warranty and optional CarvanaCare protection plans.

Choose the Correct Carvana Support Route

  • Vehicle-purchase question: Call 1-833-893-0977, use chat, or sign in to the Carvana account.
  • Delivery or pickup delay: Review the dashboard and contact a Carvana Advocate.
  • Seven-day return: Call or chat with an Advocate before the return period expires.
  • Vehicle exchange: Contact an Advocate during the seven-day period.
  • Undisclosed cosmetic damage: Submit eligible imperfections through My Cars during the applicable review period.
  • Mechanical or electrical repair: Begin through My Cars or call SilverRock at 1-866-628-3905.
  • Title or registration delay: Check the account dashboard and contact Carvana Support.
  • Temporary plate issue: Contact Carvana before the plate expires.
  • Loan payment after purchase: Contact Bridgecrest at 1-800-967-8526.
  • Loan payoff or lien release: Contact Bridgecrest or the current loan servicer.
  • Outstanding down payment: Email Pa***************@*****na.com.
  • Credit or underwriting dispute: Email Di*****@*****na.com.
  • Suspected identity theft: Email Id****************@*****na.com.
  • Vehicle recovery issue involving an unpaid down payment: Email Re******@*****na.com.
  • Selling or trading a vehicle: Use the Sell or Trade section of the Support Center.
  • Insurance policy: Contact the insurance company shown on the policy.
  • Employment: Use the official Carvana Careers website.
  • Investor inquiry: Email in*******@*****na.com.

What to Have Before Contacting Carvana

  • The email address and telephone number associated with the account
  • The Carvana order or vehicle information
  • The vehicle identification number, when appropriate through a secure channel
  • The purchase, delivery, pickup, sale, or trade-in date
  • The delivery or pickup location
  • The financing or payment method
  • The title and registration status shown in the dashboard
  • The temporary-tag expiration date
  • Photographs and videos of vehicle-condition concerns
  • Inspection or repair estimates
  • SilverRock claim information
  • Bridgecrest account or case information
  • Copies of chat transcripts and emails
  • The names or identification of Advocates previously contacted
  • A concise timeline and the exact resolution requested

Do not post a complete vehicle identification number, driver’s-license image, Social Security number, bank information, payment-card details, home address, temporary plate number, title document, loan-account number, or account password in public comments.

How to Escalate a Carvana Complaint

Begin by signing in to the Carvana account and reviewing the current order, registration, repair, return, or payment status.

Call Customer Support at 1-833-893-0977 or use the official chat feature.

Explain the complaint clearly and identify the transaction involved. Ask the Advocate to document the concern and provide a case or reference number.

Record:

  • The date and time
  • The Advocate’s name or identification
  • The department contacted
  • The case number
  • The promised action
  • The expected response date

If the first Advocate cannot resolve the issue, ask for escalation to a supervisor or the team responsible for returns, registration, delivery, vehicle quality, payments, or another applicable category.

For warranty repairs, obtain a SilverRock claim number and ask the repair facility to document its diagnosis, estimate, authorization request, and communications with SilverRock.

For loan-servicing concerns after the sale, contact Bridgecrest separately. Carvana Customer Support may not control monthly payment posting, credit reporting, collections, repossession, payoff processing, or lien-release timing.

For a substantial unresolved corporate complaint, written correspondence may be sent to:

Carvana Co.
300 E. Rio Salado Parkway
Building 1
Tempe, AZ 85281

Send copies rather than original titles, registrations, identification documents, contracts, checks, repair invoices, or legal papers.

Carvana’s Seven-Day Return Policy

Carvana provides a seven-day return period on qualifying vehicles purchased through its platform, including qualifying Partner Inventory.

The day the vehicle is delivered or picked up counts as day one.

Customers must contact Carvana to initiate the return before the seven-day period expires. The physical return appointment may occur later if Carvana schedules it for a future date.

Carvana currently states that:

  • The vehicle may generally be returned for any reason during the applicable period
  • Nonrefundable shipping charges may be excluded from the refund
  • The customer may drive up to 400 miles during the return period
  • Mileage beyond 400 miles may be charged at $1 per additional mile
  • The vehicle must be in the condition required by the purchase and return terms
  • A vehicle involved in an accident, modified, damaged, or subject to another disqualifying condition may not qualify
  • Refunds may take approximately 10 to 15 business days to appear, depending on the bank

Carvana allows a limited number of vehicle exchanges. Current guidance states that a customer may receive up to three vehicles, but the third vehicle does not receive another seven-day return period.

Review the dashboard and purchase agreement because the precise deadline, mileage, shipping charges, trade-in treatment, and vehicle-condition requirements can vary.

What Happens to a Trade-In After a Return?

A customer should not assume that returning a purchased vehicle will automatically return the original trade-in.

Carvana’s policy states that when the purchased vehicle is returned, the trade-in may be treated as a separate sale to Carvana for the amount stated in the vehicle purchase agreement.

Review the contract carefully before exchanging or returning a vehicle.

Ask Carvana to explain in writing:

  • Whether the trade-in can still be returned
  • Whether the trade-in has already been resold or processed
  • The amount Carvana will pay for the trade-in
  • How an existing trade-in loan payoff will be handled
  • Whether the customer will receive a check, direct deposit, or account credit

Vehicle Condition and Undisclosed Damage Complaints

Carvana advertises a vehicle inspection process and provides vehicle-history information from services such as CARFAX and AutoCheck.

A history report is based on information reported to that service and may not contain every prior event.

Inspect the vehicle immediately after delivery or pickup. Consider checking:

  • Warning lights
  • Brakes, tires, and suspension
  • Leaks and unusual noises
  • Air conditioning and heating
  • Battery and charging systems
  • Body damage and paintwork
  • Glass, lights, locks, cameras, and sensors
  • Interior electronics
  • Keys, charging cables, manuals, and accessories
  • Vehicle identification and mileage

Customers may wish to obtain an independent inspection during the seven-day period.

For an undisclosed cosmetic imperfection, Carvana currently allows customers to submit a limited number of concerns through My Cars for review during the applicable period.

Take dated photographs before driving extensively or making changes to the vehicle. Do not repair an item before documenting it and obtaining any required warranty authorization unless emergency action is necessary.

Carvana Limited Warranty and SilverRock Claims

Carvana vehicles generally include a complimentary limited warranty lasting 100 days or 4,189 miles, whichever comes first.

The warranty generally covers qualifying mechanical and electrical failures involving basic and powertrain components.

The warranty does not generally cover every condition. Exclusions may include:

  • Cosmetic damage
  • Accidental damage
  • Routine maintenance
  • Replaceable maintenance items
  • Normal wear and tear
  • Preexisting or excluded conditions
  • Unauthorized repairs or modifications

SilverRock administers the warranty. To begin a claim, call 1-866-628-3905 or use the repair-facility locator in My Cars.

The repair shop should contact SilverRock for authorization before completing covered repairs.

Carvana currently states that the deductible is typically waived for qualifying in-network claims initiated within the first 14 days after receiving the vehicle.

After that period, the published deductible is generally:

  • In-network repair facility: $100
  • Out-of-network repair facility: $350

Deductibles, coverage, exclusions, labor rates, diagnostic charges, towing, rental benefits, and authorization requirements are controlled by the warranty documents and may change.

CarvanaCare and GAP Complaints

Carvana offers optional vehicle-protection plans under the CarvanaCare name and may offer GAP coverage during the purchase process.

These optional products are separate from the complimentary limited warranty.

Before purchasing, review:

  • The total price
  • The coverage period
  • The mileage limit
  • The deductible
  • Covered and excluded parts
  • Rental and roadside benefits
  • Cancellation and refund terms
  • Whether the cost is included in financing

SilverRock may administer the protection-plan claim. GAP claims may involve the insurer, loan servicer, and auto-insurance company.

For a total-loss claim on a Carvana-financed vehicle, contact Bridgecrest at 1-800-967-8526 and the auto insurer.

Carvana Delivery and Pickup Complaints

Carvana offers home delivery and pickup at qualifying locations, including Car Vending Machines.

A delivery or pickup appointment may be delayed because of transportation, inspection, repair, weather, documentation, title, staffing, or inventory issues.

Monitor the dashboard and confirm the appointment before making travel, work, lodging, insurance, or vehicle-return arrangements.

Shipping and delivery charges are different. A vehicle may carry a nonrefundable shipping charge based on its location even when pickup at a Car Vending Machine does not have a separate delivery fee.

If a delivery is delayed, ask Carvana to confirm:

  • The reason for the delay
  • The vehicle’s location
  • Whether repairs or inspections remain open
  • The new estimated appointment date
  • Whether any shipping charge is refundable
  • Whether another vehicle can be selected

Do not rely on an estimated date when arranging the sale of another vehicle, expiring insurance, travel, or time-sensitive financing.

Title, Registration, and Temporary-Plate Complaints

Title and registration procedures vary by state.

Depending on the transaction and state, Carvana may process the registration, or the customer may need to complete self-registration.

When the permanent registration is not complete at delivery, Carvana may issue a temporary operating plate.

Monitor the account dashboard and confirm:

  • Whether Carvana or the customer is handling registration
  • Whether additional documents are needed
  • Whether an inspection or emissions test is required
  • Whether proof of insurance is current
  • The temporary-tag expiration date
  • The title or registration mailing address
  • Whether a plate transfer is being processed

Contact Carvana before a temporary registration expires.

If the vehicle cannot be legally driven because registration documents have not arrived, ask Carvana for written instructions. Do not alter, reproduce, or continue using an expired temporary plate.

For an unresolved registration complaint, a customer may also contact the motor-vehicle or dealer-licensing agency in the state where the vehicle was purchased or registered.

Carvana Financing and Bridgecrest Complaints

Customers may finance through Carvana, use an outside lender, or complete an eligible cash transaction.

Bridgecrest is the third-party loan servicer used for many Carvana-financed accounts.

Bridgecrest handles:

  • Monthly payments
  • AutoPay
  • Payment arrangements
  • Account statements
  • Credit reporting
  • Collections
  • Payoff information
  • Repossession concerns
  • Title management while the loan is active
  • Lien release after payoff

Bridgecrest Customer Service can be reached at 1-800-967-8526.

Payments by mail may be directed to the address shown on the current Bridgecrest statement. Carvana’s support materials currently list:

Bridgecrest
P.O. Box 53087
Phoenix, AZ 85072

Always confirm the current payment address on the statement before mailing funds.

Carvana Customer Support cannot necessarily correct a payment-posting, credit-reporting, payoff, collection, or lien-release issue controlled by Bridgecrest.

Down-Payment, Credit, and Identity-Theft Complaints

Carvana publishes specialized email contacts for certain payment and credit concerns:

Do not send full Social Security numbers, bank passwords, complete payment-card information, or unencrypted identity documents through ordinary email unless the authorized department provides a secure method.

For identity theft, consider also contacting the financial institution, credit-reporting agencies, law enforcement, and the Federal Trade Commission’s identity-theft reporting service.

Selling or Trading a Vehicle to Carvana

Carvana allows customers to sell a vehicle without purchasing another one or apply the offer toward a trade-in.

The online offer depends on information supplied about the vehicle, including its mileage, condition, features, ownership, loan balance, and history.

Required documents may include:

  • The vehicle title or registration
  • Identification for each owner
  • An odometer photograph
  • Loan-payoff information
  • Power-of-attorney or business documents when applicable
  • Keys and other required vehicle items

The final transaction may be delayed or changed if the vehicle condition, mileage, ownership, payoff, or documentation differs from the information submitted online.

Continue making loan payments until the lender confirms that the payoff has been received and applied.

Keep the sale agreement, payoff statement, pickup documentation, direct-deposit confirmation, and evidence showing when Carvana took possession.

Carvana Insurance Complaints

Carvana promotes auto-insurance options powered by Root in qualifying states.

The insurance policy is a separate contract from the vehicle purchase, loan, limited warranty, and optional protection plan.

Questions involving premiums, coverage, policy changes, cancellations, claims, deductibles, or insurance refunds should be directed to the insurer shown on the policy.

If a vehicle is returned during the seven-day period, the customer should contact the insurer to cancel or change coverage. Returning the vehicle does not necessarily cancel the insurance automatically.

Do not drive a newly purchased vehicle without the insurance required by the purchase agreement and applicable law.

Government and Consumer Complaint Options

The appropriate complaint agency depends on the issue and state.

Possible routes include:

  • The state motor-vehicle department
  • The state dealer-licensing agency
  • The state attorney general or consumer-protection office
  • The Consumer Financial Protection Bureau for qualifying auto-finance or loan-servicing complaints
  • The Federal Trade Commission for qualifying fraud or deceptive-practice reports
  • The insurance regulator for insurance-policy complaints

Contact Carvana, SilverRock, Bridgecrest, or the responsible provider first when practical. Preserve the purchase agreement, retail installment contract, title and registration records, warranty, repair orders, photographs, and complaint references.

A government complaint does not guarantee a refund, repair, registration, title, loan adjustment, credit correction, or other particular outcome.

Carvana Reviews and Complaints

Carvana customer experiences may vary based on the vehicle, market, transportation route, financing, registration state, repair facility, insurer, SilverRock claim, Bridgecrest account, and individual Advocate.

Common complaint categories may include:

  • Delivery or pickup delays
  • Vehicle-condition concerns
  • Undisclosed cosmetic damage
  • Mechanical problems
  • Return or exchange disputes
  • Nonrefundable shipping charges
  • Refund delays
  • Title or registration delays
  • Temporary-tag expiration
  • Warranty authorization or repair delays
  • Loan payments or credit reporting
  • Trade-in payoff delays
  • Difficulty reaching the correct department

When leaving a Carvana review below, include the approximate transaction date, vehicle category, state, general issue, support route used, response time, and whether the complaint was resolved.

Do not post a full vehicle identification number, temporary-tag number, home address, title document, registration, driver’s license, loan number, banking information, or private employee details.

Fake Carvana Support and Payment Warning

Use Carvana.com, the official account dashboard, or 1-833-893-0977 before providing personal, vehicle, or payment information.

Be cautious with fake Carvana sales pages, support numbers, delivery notices, financing messages, title requests, employment offers, refund departments, and payment instructions.

Do not provide:

  • Account passwords
  • One-time verification codes
  • Full payment-card numbers through an unsolicited message
  • Bank-login credentials
  • Gift-card payments
  • Cryptocurrency
  • Wire transfers to an unverified recipient
  • Remote access to a computer or phone

Verify payment and document-upload instructions through the secure Carvana account.

Carvana Employee and Applicant Questions

Applicants should use Carvana’s official careers website and the contact information associated with a specific opening.

Carvana does not prominently publish its Customer Support or corporate number as a universal Human Resources, payroll, scheduling, benefits, leave, employment-verification, or employee-relations number.

Current employees should use authorized internal Human Resources, management, payroll, benefits, ethics, or employee-support channels.

Be cautious with fake Carvana recruitment messages. Carvana applicants should not be required to send gift cards, cryptocurrency, banking passwords, or payments for equipment to an unsolicited recruiter.

Carvana Competitors and Related Corporate Office Pages

Carvana competes with traditional dealerships, online automotive retailers, used-car chains, vehicle marketplaces, and direct-to-consumer automotive companies.

Major competitors include CarMax, AutoNation, DriveTime, Lithia Motors, Penske Automotive Group, EchoPark Automotive, Vroom-related marketplace operations, local dealerships, and online listing services.

Related corporate-office pages include DriveTime Corporate Office, Tesla Corporate Office, and AutoNation Corporate Office.

Related Resources

Frequently Asked Questions About Carvana Corporate Office

Where is Carvana headquarters?

Carvana’s current corporate headquarters is at 300 E. Rio Salado Parkway, Building 1, Tempe, AZ 85281.

Is Carvana still located at 1930 W. Rio Salado Parkway?

Current Carvana corporate filings and Investor Relations materials use 300 E. Rio Salado Parkway. The 1930 W. Rio Salado Parkway address is an older listing.

What is Carvana’s corporate phone number?

Carvana’s current corporate filing number is 1-602-922-9866.

What is Carvana’s Customer Service number?

Carvana’s current Support Center lists 1-833-893-0977.

Is 1-800-833-4554 Carvana’s support number?

That number appears to contain transposed digits and is not the primary number currently published by Carvana’s Support Center.

Does Carvana offer online chat?

Yes. Customers can use chat through the official Carvana Support Center. Signing in provides more personalized assistance.

How do I complain to Carvana corporate?

Contact Customer Support, request a case number, and ask for escalation. A documented unresolved complaint may also be mailed to Carvana’s Tempe headquarters.

What is Carvana’s return period?

Carvana provides a seven-day return period on qualifying purchases. The delivery or pickup date counts as day one.

How many miles can I drive during the Carvana return period?

Carvana currently permits up to 400 miles. Additional mileage may be charged at $1 per mile.

Are Carvana shipping fees refundable?

Certain shipping charges are nonrefundable, including when a vehicle is returned. Review the order and return terms.

How long does a Carvana refund take?

Carvana states that a return refund may take approximately 10 to 15 business days to appear, depending on the bank.

What warranty comes with a Carvana vehicle?

Carvana vehicles generally include a limited warranty lasting 100 days or 4,189 miles, whichever comes first.

What is the SilverRock phone number?

SilverRock warranty claims can be started at 1-866-628-3905.

Who handles Carvana loan payments?

Bridgecrest services many Carvana-financed loans. Its Customer Service number is 1-800-967-8526.

How do I complain about a Carvana title or registration delay?

Contact Carvana Support, request a case number, and document the temporary-tag expiration date. An unresolved complaint may also be directed to the appropriate state motor-vehicle or dealer-licensing agency.

How do I report identity theft involving Carvana?

Contact Customer Support and email Id****************@*****na.com. Also notify the appropriate financial institutions and identity-theft authorities.

Can I sell a vehicle to Carvana without buying one?

Yes. Carvana allows eligible customers to sell a vehicle without purchasing another vehicle.

Who is Carvana’s CEO?

As of July 2026, Ernest Garcia III is Carvana’s president, chief executive officer, and chairman.

Is Carvana publicly traded?

Yes. Carvana Co. trades on the New York Stock Exchange under the symbol CVNA.

How do I contact Carvana Human Resources?

Carvana does not prominently publish a universal public Human Resources number. Applicants should use the careers website, while employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, customer-service, ownership, complaint-route, and review information for automotive retailers, dealerships, financing companies, insurers, homebuilders, hotels, restaurants, utilities, technology companies, and other major organizations.

This page is designed to help readers distinguish Carvana’s corporate office from Customer Support, SilverRock, Bridgecrest, insurance providers, repair facilities, delivery teams, state motor-vehicle agencies, and other companies involved in a vehicle transaction.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Carvana Co., Carvana LLC, Bridgecrest, SilverRock, Root Insurance, ADESA, any repair facility, transportation provider, lender, insurer, government agency, employee, or Customer Advocate.

This page is provided for informational purposes only and is not legal, financial, lending, insurance, automotive, mechanical, title, registration, warranty, or consumer-protection advice.

Corporate addresses, telephone numbers, support routes, return terms, mileage fees, shipping charges, warranty coverage, deductibles, financing contacts, registration procedures, leadership, and complaint processes may change.

Review the vehicle purchase agreement, retail installment contract, warranty, protection-plan terms, return policy, insurance policy, and state requirements applying to the transaction.

Share Your Experience

Have you contacted Carvana Customer Support, the corporate office, SilverRock, Bridgecrest, a repair facility, delivery team, insurance company, or state motor-vehicle agency?

Share your experience with a vehicle purchase, sale, trade-in, delivery delay, return, refund, title, registration, temporary tag, vehicle condition, warranty repair, financing, payment, employee interaction, or corporate escalation below.

Helpful reviews include the approximate transaction date, state, general vehicle category, support route used, response time, and whether the complaint was resolved.

Please do not post complete vehicle identification numbers, title or registration documents, temporary-tag numbers, loan-account numbers, driver’s-license information, Social Security numbers, payment details, home addresses, telephone numbers, email addresses, private employee information, or screenshots containing personal data.

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