DriveTime is a used vehicle retailer and auto financing company headquartered in Tempe, Arizona. People often search for the DriveTime corporate office when they need the headquarters address, corporate phone number, customer service, financing help, dealership complaint routing, vehicle repair guidance, warranty support, Bridgecrest payment help, SilverRock repair support, or a way to escalate an unresolved complaint.
DriveTime Corporate Office and Headquarters Contact Information
- Company: DriveTime Automotive Group, Inc. / DriveTime
- Company Type: Privately held used vehicle retailer and auto finance company
- DriveTime Corporate Office / Headquarters Address: 1720 West Rio Salado Parkway, Tempe, AZ 85281, USA
- DriveTime Customer Service / Complaints: 1-888-418-1212
- DriveTime Customer Service Email: cu*************@*******me.com
- Bridgecrest Customer Service: 1-800-967-8526
- SilverRock Vehicle Service / Repair Support: 1-877-584-3848
- Official Website: DriveTime.com
- DriveTime Customer Service: DriveTime Customer Service
- DriveTime Careers: DriveTime Careers
The DriveTime corporate office phone number and customer-service number are commonly listed as 1-888-418-1212. For vehicle purchase complaints, dealership issues, approval questions, trade-in issues, delivery concerns, or customer service follow-up, start with DriveTime. For loan servicing or payment issues, Bridgecrest may be the correct route. For vehicle service contract or repair authorization questions, SilverRock may be the correct route.
DriveTime Headquarters Address and Home Office
DriveTime’s headquarters and home office are located at 1720 West Rio Salado Parkway in Tempe, Arizona. Older listings may show a Phoenix address, including 4020 E. Indian School Road, but DriveTime’s current official materials point customers to the Tempe address and the 1-888-418-1212 support number.
DriveTime sells used vehicles through retail locations and online tools. Because DriveTime purchases can involve financing, service contracts, vehicle condition, repairs, trade-ins, down payments, approvals, account servicing, and third-party repair networks, the correct support route depends on the issue.
Choose the Correct DriveTime Support Route
- DriveTime dealership or vehicle purchase issue: Contact the DriveTime location where the vehicle was purchased or call 1-888-418-1212.
- Approval, financing terms, down payment, or purchase paperwork: Contact DriveTime customer service and keep copies of your approval, contract, and signed documents.
- Payment, loan servicing, payoff, title, or account issue: Contact Bridgecrest at 1-800-967-8526.
- Vehicle service contract, repair approval, or covered repair issue: Contact SilverRock at 1-877-584-3848.
- GAP coverage or total loss issue: Use the SilverRock or contract-specific support route shown in your paperwork.
- Career or home-office job question: Use the official DriveTime Careers site.
What to Have Before Contacting DriveTime Corporate Office
- DriveTime dealership location, city, and state
- Vehicle year, make, model, VIN, mileage, and stock number
- Purchase date, delivery date, or test-drive date
- Approval terms, down payment, APR, payment schedule, contract, or retail installment agreement
- Bridgecrest account number if the issue involves loan servicing or payments
- SilverRock claim number, repair facility name, or service contract details if the issue involves repairs
- Photos, inspection reports, diagnostic reports, repair estimates, or tow records when relevant
- Emails, text messages, chat transcripts, support notes, and names of representatives contacted
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing full VINs, account numbers, Social Security numbers, driver’s license numbers, addresses, phone numbers, payment details, contract screenshots with private information, loan documents, or employee personal information.
How to Escalate a DriveTime Complaint
Start with the support route tied to the issue. If the complaint involves the dealership, vehicle condition, trade-in, purchase paperwork, approval terms, delivery, return policy, or sales process, contact DriveTime customer service and the selling dealership. If the complaint involves payments, loan servicing, payoff, title, repossession, or account access, contact Bridgecrest. If the issue involves repair coverage or a service contract, contact SilverRock.
If the issue is not resolved, ask for a case number and written explanation. Keep copies of the purchase contract, financing agreement, vehicle history information provided at sale, repair records, diagnostic reports, warranty or service contract terms, payment history, and support transcripts. If you believe a charge, financing term, or repair decision is wrong, document the exact item you dispute and the correction you are requesting.
For formal corporate correspondence, use DriveTime, 1720 West Rio Salado Parkway, Tempe, AZ 85281. Keep written complaints short and factual. Explain the dealership, vehicle, contract, support route used, response received, and the outcome you are requesting.
Common Reasons Customers Contact DriveTime Corporate Office
- Finding the DriveTime corporate office or headquarters address
- Looking for the DriveTime corporate phone number
- Approval, down payment, monthly payment, APR, or financing-term complaints
- Vehicle condition, mechanical problems, inspection concerns, or lemon complaints
- Warranty, service contract, SilverRock, or repair authorization issues
- Bridgecrest payments, payoff, account servicing, or title questions
- Dealership staff, paperwork, delivery, trade-in, or customer service complaints
- Refund, cancellation, vehicle return, or contract concerns
- Credit reporting, collections, repossession, or account dispute concerns
- Difficulty reaching a supervisor or getting a written response
Financing, Bridgecrest, Payments, and Credit Reporting Guidance
DriveTime purchases often involve financing and account servicing. If your issue involves payment due dates, autopay, payoff, title release, statements, account access, late fees, repossession, or credit reporting, Bridgecrest may be the correct contact route. Keep your Bridgecrest account number, payment history, payoff quote, title records, and any written notices.
If you dispute a payment, charge, payoff amount, or credit-reporting item, ask for a written explanation and keep copies of bank records, receipts, statements, and correspondence. For unresolved credit-reporting issues, review the dispute process with the credit bureaus and keep all supporting records.
Vehicle Condition, Warranty, and SilverRock Repair Guidance
Many DriveTime complaints involve vehicle condition, mechanical issues after purchase, repair delays, coverage denials, diagnostics, warranty terms, or service-contract questions. Keep the inspection report, purchase paperwork, repair orders, diagnostic reports, photos, tow records, and service contract details.
Before repairs are started, confirm whether SilverRock or the relevant service-contract administrator needs to approve the repair. Ask the repair facility and SilverRock what is covered, what is excluded, whether diagnostic fees apply, whether an in-network facility is required, and what documentation is needed.
Dealership, Return, Refund, and Paperwork Complaints
For dealership complaints, document the location, sales associate, manager, visit date, vehicle stock number, approval terms, and any written promises. If the issue involves a return window, refund, down payment, add-on product, trade-in, or contract cancellation, review the signed paperwork and contact DriveTime as soon as possible.
For any dispute involving contract terms, ask DriveTime for copies of the signed documents and a written explanation of the term or charge. Keep records of every call, text, email, and support interaction.
Scam and Fake DriveTime Support Number Warning
Be careful with fake DriveTime support numbers, loan payment scams, fake warranty calls, phishing emails, fake title-release messages, social media impersonators, and people asking for payment outside an official DriveTime, Bridgecrest, or SilverRock channel.
Use DriveTime.com, Bridgecrest.com, SilverRockInc.com, your official contract documents, or official support numbers before sharing account or payment information. Do not provide passwords, verification codes, Social Security numbers, full card numbers, bank login details, remote access, gift cards, wire transfers, or vehicle tracking information to someone who contacts you unexpectedly.
DriveTime Reviews and Complaints
Current reader-submitted COH reviews for DriveTime include individual complaints about approval and financing terms, alleged misleading marketing, high interest rates, vehicle condition, repair coverage, SilverRock claim handling, and difficulty resolving vehicle problems after purchase. These comments reflect individual customer experiences and may vary by dealership, vehicle, contract, financing terms, service contract, repair facility, account status, and timing.
If you leave a DriveTime review below, include the dealership location, vehicle year and model, issue type, support route used, dates of contact, and whether the complaint involved financing, paperwork, vehicle condition, repair coverage, Bridgecrest, SilverRock, credit reporting, or corporate escalation. Do not post private account, payment, VIN, address, phone, loan, or identity information.
About DriveTime
DriveTime is a used vehicle retailer based in Tempe, Arizona. The company sells used vehicles through retail locations and online shopping tools and focuses on helping customers shop vehicles, get financing terms, schedule visits, and complete the purchase process.
DriveTime is part of a broader family of related automotive brands and service routes. Customers may encounter DriveTime for the vehicle purchase, Bridgecrest for account servicing, and SilverRock for vehicle service contract or repair-related issues. Knowing which company handles which part of the process can help customers escalate complaints more effectively.
Competitors and Related Corporate Office Pages
Customers researching DriveTime corporate office information may also compare other automotive retail, used vehicle, and auto finance corporate pages, including CarMax Corporate Office, Carvana Corporate Office, AutoNation Corporate Office, Tesla Corporate Office, and Enterprise Corporate Office. These companies may have overlapping complaint categories involving used vehicles, financing, trade-ins, titles, warranties, repairs, delivery, refunds, and customer service.
Related Resources
- Official DriveTime Website
- DriveTime Customer Service
- DriveTime Terms of Use
- DriveTime Dealership Locator
- Bridgecrest Contact Page
- SilverRock Contact Page
- SilverRock Repair Help
- DriveTime Careers
- CarMax Corporate Office
- Carvana Corporate Office
- AutoNation Corporate Office
Frequently Asked Questions About DriveTime Corporate Office
Where is DriveTime headquarters?
DriveTime headquarters are located at 1720 West Rio Salado Parkway, Tempe, AZ 85281.
What is the DriveTime corporate office phone number?
DriveTime lists customer service and complaint support at 1-888-418-1212.
What is the DriveTime corporate address?
The DriveTime corporate address is 1720 West Rio Salado Parkway, Tempe, AZ 85281.
Is 4020 E. Indian School Road still the best DriveTime headquarters address?
No. The Phoenix address appears in older listings, but DriveTime’s current official materials point to the Tempe headquarters address at 1720 West Rio Salado Parkway.
How do I file a complaint with DriveTime?
Start with DriveTime customer service at 1-888-418-1212 or email cu*************@*******me.com. Include the dealership location, vehicle details, contract information, support history, and requested resolution.
How do I contact DriveTime about payments?
If the issue involves payments, payoff, account servicing, or title release, contact Bridgecrest at 1-800-967-8526.
How do I contact SilverRock about repairs?
SilverRock can be reached at 1-877-584-3848 for vehicle service or repair-related support. Have your contract, claim number, vehicle details, and repair facility information ready.
Is DriveTime a public company?
No. DriveTime is privately held.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies, retailers, dealerships, and service organizations. This page is designed to help readers identify the correct DriveTime corporate office, customer service, dealership, Bridgecrest, SilverRock, careers, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with DriveTime Automotive Group, Inc., DriveTime, Bridgecrest, SilverRock, Carvana, any dealership, any lender, any repair facility, or any vehicle service contract provider. This page is for informational purposes only. Vehicle pricing, financing terms, APR, down payments, account servicing, credit reporting, warranty coverage, service contracts, repair approvals, return rules, title procedures, support numbers, and complaint handling may change over time. For account-specific help, use DriveTime, Bridgecrest, SilverRock, your contract documents, or official support routes.
Share Your Experience
Have you contacted DriveTime corporate office, customer service, a local dealership, Bridgecrest, SilverRock, a repair facility, or another DriveTime-related support route about financing, vehicle condition, paperwork, repairs, payments, title, refund, credit reporting, warranty, or customer service? Share your experience below. Include the dealership location, issue type, contact route used, and whether your complaint was resolved, but do not post private information such as full VINs, account numbers, Social Security numbers, driver’s license numbers, addresses, phone numbers, loan documents, payment details, or private contract screenshots.