American Home Shield is part of Frontdoor, Inc., whose corporate office headquarters is located at 3400 Players Club Parkway, Suite 300, Memphis, TN 38125-1731. The published Frontdoor corporate phone number is 1-901-701-5000. American Home Shield members needing help with a repair, claim, payment, cancellation, contractor, or plan complaint should normally call AHS customer support at 1-800-858-1922 or use MyAccount before escalating an unresolved matter to the Memphis corporate office.
American Home Shield Corporate Office and Headquarters Contact Information
- Consumer Brand: American Home Shield, also known as AHS
- Operating Company: American Home Shield Corporation
- Parent Company: Frontdoor, Inc.
- Stock Symbol: Nasdaq: FTDR
- Parent-Company Chairman and CEO: Bill Cobb
- Corporate Office and Headquarters Address: 3400 Players Club Parkway, Suite 300, Memphis, TN 38125-1731, USA
- Frontdoor Corporate Phone Number: 1-901-701-5000
- American Home Shield Customer Support: 1-800-858-1922
- AHS Sales and New-Plan Quotes: 1-888-682-1043
- File a Service Request by Phone: 1-833-706-2863
- Workmanship Follow-Up: 1-833-706-2864
- Plan Cancellation: 1-833-706-2865
- Member Account and Online Service Requests: American Home Shield MyAccount
- Official Contact Page: Contact American Home Shield
- Frequently Asked Questions: American Home Shield FAQs
- Sample Plan Agreements: Review AHS Plan Agreements
- Official Website: AHS.com
- Frontdoor Corporate Contact: Frontdoor Contact Information
- Careers: Frontdoor and AHS Careers
- Privacy Email: pr*****@*******or.com
- State Privacy Requests: 1-855-681-9788
- AHS Privacy Policy: American Home Shield Privacy Policy
The number 1-901-701-5000 is Frontdoor’s corporate headquarters number. It should not be described as a dedicated American Home Shield claims department, contractor dispatch line, refund department, cancellation team, Human Resources office, or emergency repair number.
The number 1-800-858-1922 is the current general AHS customer-support number.
The former address at 150 Peabody Place and the previously listed telephone numbers 1-901-537-8000, 1-818-665-3375, and 1-855-256-1831 should not be treated as current verified corporate or customer-support information.
Where Is American Home Shield Headquarters?
American Home Shield is headquartered with parent company Frontdoor at:
American Home Shield / Frontdoor, Inc.
3400 Players Club Parkway
Suite 300
Memphis, TN 38125-1731
This is the location readers generally need when searching for the American Home Shield corporate office, American Home Shield headquarters, AHS corporate office, AHS HQ, American Home Shield corporate address, or American Home Shield in Memphis, Tennessee.
The former office at 150 Peabody Place appeared in older Frontdoor and American Home Shield materials. Current corporate filings and official contact resources use Players Club Parkway.
The Memphis headquarters is not a walk-in claims office, contractor-service location, appliance-repair facility, payment counter, or public complaint desk. Do not bring a broken appliance, damaged part, plumbing component, water sample, contractor invoice, or other physical evidence to the office unless the company provides written instructions.
American Home Shield Ownership and Corporate Structure
American Home Shield Corporation is part of Frontdoor, Inc., a publicly traded home-services company.
Frontdoor’s businesses include American Home Shield, 2-10 Home Buyers Warranty, Frontdoor home-repair services, and other home-warranty or technology brands.
Bill Cobb serves as Chairman and Chief Executive Officer of Frontdoor.
American Home Shield administers home warranty plan agreements. The company arranges service through a network of independent repair professionals and service contractors rather than directly employing every technician who visits a member’s home.
This distinction matters when a complaint involves:
- Technician conduct
- Scheduling or missed appointments
- Workmanship
- Damage caused during a repair
- Contractor licensing or insurance
- Charges proposed by the contractor
- Parts ordered or supplied by another company
The contractor’s legal business name may appear in MyAccount, a dispatch message, an estimate, an invoice, or a service report.
Corporate Office vs. AHS Customer Support
The Frontdoor corporate office handles company leadership, legal affairs, finance, compliance, technology, privacy, investor relations, corporate employment, brand strategy, and higher-level company administration.
AHS customer support handles member-facing matters such as:
- Creating and tracking service requests
- Contractor assignments
- Coverage questions
- Repair authorization
- Parts and replacement status
- Workmanship follow-up
- Service-fee disputes
- Billing and renewal questions
- Plan changes
- Cancellation
- Refund status
Calling the corporate switchboard does not automatically create a claim, reopen a service request, cancel a plan, preserve an appeal deadline, or authorize a repair.
Choose the Correct American Home Shield Support Route
- New home warranty quote: Call 1-888-682-1043.
- General member support: Call 1-800-858-1922.
- New service request: Use MyAccount or call 1-833-706-2863.
- Existing repair is still not working: Use MyAccount or call 1-833-706-2864 and ask whether the current workmanship guarantee applies.
- Contractor has not scheduled service: Contact the assigned contractor and AHS, then document both responses.
- Coverage denial: Request the exact plan section, exclusion, limitation, or noncovered condition supporting the decision.
- Parts or replacement delay: Ask whether the item is awaiting diagnosis, authorization, ordering, shipping, installation, or member approval.
- Billing or renewal problem: Call customer support and retain the billing statement and plan-renewal notice.
- Cancel a plan: Call 1-833-706-2865 and request written confirmation.
- Property damage: Report the incident promptly to AHS and the service contractor, preserve evidence, and notify the homeowners insurer when appropriate.
- Privacy request: Email pr*****@*******or.com or use the official state-privacy process.
- Employment application: Use the Frontdoor careers portal.
- Unresolved corporate matter: Preserve the support and contractor history before writing to the Memphis headquarters.
What to Have Before Contacting American Home Shield Corporate
- The AHS agreement or contract number
- The covered-property address
- The service-request or dispatch number
- The system or appliance involved
- The date the breakdown was first reported
- The assigned contractor’s legal business name
- Appointment dates and missed-appointment details
- Diagnosis, estimate, invoice, and technician notes
- Photos or videos showing the condition or damage
- The plan section involved in a coverage dispute
- The names or roles of AHS representatives contacted
- A concise timeline and the exact resolution requested
Do not publish complete agreement numbers, payment-card information, bank information, home entry codes, private telephone numbers, personal email addresses, insurance claim numbers, contractor license documents, or unredacted invoices in public reviews.
How to Escalate an American Home Shield Complaint
Begin with AHS customer support or the existing MyAccount service request.
Ask the representative to document the issue and provide a case, escalation, or service-request reference. Record the date, representative’s role, promised action, and expected response time.
When the complaint involves an assigned contractor, contact both AHS and the contractor. Ask whether the contractor is waiting for authorization, parts, payment approval, scheduling information, or another decision.
For a coverage denial, request a written explanation identifying the relevant language in the member’s actual plan agreement. Sample agreements are useful for general information, but the member’s own state-specific agreement controls.
For a substantial unresolved matter, written correspondence may be sent to:
American Home Shield / Frontdoor, Inc.
3400 Players Club Parkway
Suite 300
Memphis, TN 38125-1731
Include the property address, service-request number, contractor, dates, prior responses, applicable agreement language, and requested resolution.
Send copies rather than original contracts, photographs, invoices, insurance records, or legal documents. Do not mail damaged parts or other physical evidence unless instructed.
If the internal process does not resolve the dispute, review the agreement’s mediation, arbitration, notice, or other dispute-resolution provisions. The appropriate state service-contract regulator, attorney general, or consumer-protection office may also provide complaint information.
AHS Coverage and Claim-Denial Complaints
American Home Shield plan agreements describe covered systems and appliances, exclusions, limitations, service fees, access costs, noncovered charges, and maximum benefit amounts.
A denial may involve whether:
- The item is listed as covered
- The breakdown occurred during the agreement term
- The failed component is excluded
- A modification or code upgrade is required
- Access, disposal, permits, or testing are covered
- The condition is considered a covered breakdown
- A coverage limit has been reached
- The member used an unauthorized contractor
Ask for the decision in writing and compare it with the plan summary and complete agreement.
Do not rely only on a sales description, advertisement, telephone conversation, or generic website page. Save the agreement provided when the plan was purchased or renewed.
CorporateOfficeHeadquarters.com cannot determine whether a particular repair is covered or interpret a contract for an individual member.
Repair Delays and Contractor Complaints
Repair delays may involve contractor availability, diagnosis, authorization, parts, shipping, installation scheduling, appliance replacement, or communication between AHS and the contractor.
Keep a timeline showing:
- When the service request was opened
- When the contractor accepted it
- Appointment dates
- The diagnosis
- When authorization was requested
- When parts were ordered
- Missed appointments or unanswered messages
- What AHS and the contractor each said was causing the delay
If the repair was completed but the same issue returned, report it promptly and ask whether the current workmanship guarantee applies.
Do not hire another contractor and expect reimbursement unless AHS gives authorization or the agreement permits it. Emergency conditions may require immediate safety action, but coverage and reimbursement should not be assumed.
Property Damage and Unsafe Repair Complaints
A complaint involving flooding, electrical damage, gas, fire, structural damage, sewage, or another unsafe condition should be treated as a safety and property issue first.
When safe to do so:
- Stop the source of water, electricity, gas, or other danger
- Contact emergency services or an emergency professional when necessary
- Photograph the condition before cleanup
- Preserve damaged components and invoices
- Notify AHS and the assigned contractor promptly
- Ask the contractor for its legal name and insurance information
- Notify the homeowners insurer when appropriate
- Keep mitigation, plumbing, restoration, and repair records
Avoid unnecessary delay when immediate mitigation is required to prevent additional damage. At the same time, document what was done, why it was necessary, and who authorized it.
AHS, the contractor, and the homeowners insurer may evaluate responsibility differently. A public comment does not create an insurance claim or formal property-damage demand.
Billing, Renewal, Cancellation, and Refund Complaints
Billing complaints may involve an annual charge instead of expected monthly payments, automatic renewal, duplicate charges, a service fee, plan changes, cancellation, or a delayed refund.
Review the plan agreement, renewal notice, billing schedule, and payment history before contacting support.
AHS states that members may cancel at any time, but the refund calculation can depend on:
- Whether cancellation occurs during the initial period
- State-specific requirements
- Administrative fees
- Service requests or claims already incurred
- The amount and timing of payments
- Whether the plan was purchased in a real-estate transaction
Call 1-833-706-2865 to request cancellation and ask for written confirmation showing the effective date and expected refund or remaining balance.
Keep the confirmation and compare it with the card or bank statement after the stated processing period.
American Home Shield Employee, HR, and Applicant Questions
American Home Shield does not prominently publish a universal public Human Resources, payroll, benefits, or employee-relations telephone number.
The Frontdoor corporate switchboard and AHS customer-support numbers should not be relabeled as HR contacts.
Applicants should use the official Frontdoor careers website and the contact information connected with a specific job posting.
Current employees should use authorized internal Human Resources, payroll, benefits, management, ethics, or employee-relations channels.
Contractor technicians may be employed by independent service companies rather than American Home Shield. Their employment concerns should normally be directed to the legal employer shown on their records.
Do not publish employee identification numbers, Social Security numbers, payroll documents, schedules, medical information, disciplinary records, or private workplace communications in public reviews.
American Home Shield Reviews and Complaints
American Home Shield reviews vary by plan, state, covered item, assigned contractor, parts availability, service request, and complaint route.
Visible commenters on this page discuss an annual charge and delayed refund; long delays involving oven and washer repairs; alleged contractor-caused flooding and significant property damage; repeated plumbing problems, incomplete work, and water damage; and a delayed water-heater claim involving a damaged replacement, disputed noncovered costs, and dissatisfaction with escalation support.
These are individual commenter accounts and do not establish what occurred in every AHS case.
When leaving an American Home Shield corporate-office review below, include the approximate date, covered item, general issue, support route used, response time, and whether the matter was resolved.
Do not post complete agreement numbers, dispatch numbers, payment information, insurance documents, employee personal information, contractor personnel details, home-security information, or unredacted invoices.
Fake American Home Shield Support Warning
Use AHS.com, MyAccount, the official AHS app, or a verified telephone number before sharing agreement, payment, contractor, or property information.
Be cautious with unsolicited calls or messages offering:
- An immediate claim approval
- A guaranteed refund
- A secret executive escalation number
- A replacement plan requiring immediate payment
- Remote access to a phone or computer
- Payment by gift card, cryptocurrency, or wire transfer
AHS support should not need an account password, full payment-card number, online-banking password, or one-time verification code to discuss a routine service request.
Confirm that a website is on an official AHS or Frontdoor domain before entering personal information.
American Home Shield Competitors
American Home Shield competes with other home-warranty and service-contract providers, including Choice Home Warranty, First American Home Warranty, Old Republic Home Protection, Cinch Home Services, and regional providers.
Home warranty plans differ in covered items, exclusions, service fees, contractor networks, cancellation provisions, claim limits, and state-specific terms. Consumers should compare the written agreements rather than relying only on advertising or quoted monthly prices.
Related Resources
- Official American Home Shield Website
- American Home Shield Contact Information
- AHS MyAccount and Service Requests
- American Home Shield FAQs
- AHS Sample Plan Agreements
- American Home Shield Privacy Policy
- Frontdoor Corporate Contact Information
- Frontdoor Executive Leadership
- Frontdoor and AHS Careers
- Frontdoor Investor Relations
- FTC Service Contract Guidance
- Find a State Consumer-Protection Office
Frequently Asked Questions About American Home Shield Corporate Office
Where is American Home Shield headquarters?
American Home Shield is headquartered with parent company Frontdoor at 3400 Players Club Parkway, Suite 300, Memphis, TN 38125-1731.
Is American Home Shield still located at 150 Peabody Place?
The Peabody Place address appeared in older company materials. Current Frontdoor corporate filings and AHS privacy resources use 3400 Players Club Parkway.
What is American Home Shield’s corporate phone number?
The Frontdoor corporate headquarters number is 1-901-701-5000.
What is American Home Shield’s customer-support number?
AHS customer support can be reached at 1-800-858-1922.
How do I request service from American Home Shield?
Use AHS MyAccount or call 1-833-706-2863.
How do I complain about an AHS contractor?
Document the contractor, appointment, diagnosis, workmanship, and communications. Contact both the contractor and AHS customer support and request a case reference.
How do I report property damage caused during an AHS repair?
Address any immediate safety issue, document the damage, notify AHS and the assigned contractor, preserve invoices and photographs, and notify the homeowners insurer when appropriate.
How do I dispute an AHS coverage denial?
Request a written explanation identifying the applicable provision in the member’s actual plan agreement. Preserve the service request, diagnosis, contractor report, and prior communications.
How do I cancel American Home Shield?
Call 1-833-706-2865 and request written confirmation of the effective cancellation date and any refund or balance.
Who owns American Home Shield?
American Home Shield is part of Frontdoor, Inc., a publicly traded company listed on Nasdaq under the FTDR symbol.
Who is the CEO of American Home Shield’s parent company?
Bill Cobb is Chairman and Chief Executive Officer of Frontdoor.
What is American Home Shield’s Human Resources phone number?
AHS does not prominently publish a universal public HR number. Applicants should use Frontdoor’s careers portal, while current employees should use internal channels.
Can I visit American Home Shield headquarters to file a complaint?
No public walk-in claims, repair, cancellation, or complaint service is advertised at the Memphis corporate headquarters.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, ownership, leadership, complaint-route, and review information for home-warranty companies, insurers, contractors, retailers, financial institutions, airlines, hotels, and other organizations.
This page is designed to help readers distinguish the American Home Shield and Frontdoor corporate headquarters from AHS customer support, MyAccount service requests, independent contractors, billing, cancellation, privacy requests, careers, and state consumer-protection resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with American Home Shield Corporation, Frontdoor, Inc., 2-10 Home Buyers Warranty, HSA Home Warranty, Landmark Home Warranty, OneGuard, any independent contractor, technician, insurer, regulator, or AHS representative.
This page is provided for informational purposes only and is not legal, insurance, contractual, construction, plumbing, electrical, HVAC, financial, or safety advice.
A home warranty plan does not replace homeowners insurance, emergency services, licensed safety inspections, or qualified legal advice.
Addresses, telephone numbers, executives, plan terms, service fees, contractor assignments, cancellation provisions, support routes, and coverage may change. Review the member’s current agreement and official AHS information for guidance applying to a specific property or service request.
Share Your Experience
Have you contacted American Home Shield corporate headquarters, customer support, MyAccount, a service contractor, billing, cancellation support, Human Resources, or Frontdoor?
Share your experience with a service request, repair delay, contractor, coverage denial, replacement, service fee, billing problem, cancellation, refund, property damage, job application, or corporate escalation below.
Helpful reviews include the approximate date, covered item, general issue, official support route used, response time, and whether the matter was resolved. Please do not post complete agreement or dispatch numbers, payment information, insurance records, home addresses, private phone numbers, personal email addresses, employee details, contractor personnel information, security codes, or unredacted invoices.
