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Germain Motor Company Corporate Office and Customer Service 

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Germain Motor Company is a privately held, family-owned automotive retail group headquartered in Columbus, Ohio. The company operates new- and used-vehicle dealerships representing mainstream, luxury, performance, and commercial-vehicle brands in several US markets.

Customers with questions about a vehicle purchase, financing application, trade-in, title, registration, repair, warranty claim, parts order, collision repair, refund, or dealership employee should normally contact the specific Germain dealership involved. Individual dealerships maintain their own sales, finance, service, parts, accounting, and management departments.

Germain’s corporate leadership is more appropriate for company-wide business matters or a complaint that has already been raised with the dealership’s general manager and remains unresolved.

Germain Motor Company Corporate Office Contact Information

  • Company: Germain Motor Company
  • Also Known As: Germain Cars and Germain Automotive Group
  • Headquarters City: Columbus, Ohio
  • Commonly Listed Corporate Address: 4250 Morse Crossing, Columbus, OH 43219, USA
  • Current Central Corporate Phone: Germain does not prominently publish a universal corporate customer-service number on its official group websites.
  • Previously Listed Phone: 614-478-2002, which is not currently promoted as the official universal customer-service or corporate line
  • Official Germain Cars Website: GermainCars.com
  • Official Germain Automotive Group Website: Germain.com
  • Dealership Directory: Find a Germain Dealership
  • Regional Location Directory: Germain Dealership Regions
  • Service Centers: Germain Service Locations
  • Careers: Germain Careers
  • Privacy Policy: Germain Privacy Policy
  • Privacy Requests: Submit a Privacy Request

The corporate address above is commonly associated with Germain Motor Company, but the current official group websites do not prominently publish it as a public walk-in customer-service office. Confirm the address and intended recipient before mailing documents or visiting.

What Is Germain Motor Company’s Corporate Phone Number?

Germain does not currently promote one universal corporate or customer-service telephone number covering all of its dealerships.

The previously published 614-478-2002 number may appear in older directories, but it should not be treated as the verified current customer-service number for every Germain business.

Customers should instead:

  1. Use the official dealership directory.
  2. Select the location involved.
  3. Call the dealership’s sales, finance, service, parts, or general-management department.
  4. Ask for the general manager if the department cannot resolve the concern.

This approach is important because Germain dealerships may be organized as separate legal entities and may represent different vehicle manufacturers, lenders, warranty administrators, and state licensing jurisdictions.

Corporate Office Versus Individual Germain Dealerships

Contact the selling or servicing dealership for:

  • Vehicle availability
  • Advertised prices
  • Test drives
  • Purchase agreements
  • Deposits
  • Financing applications
  • Trade-in values
  • Vehicle delivery
  • Temporary tags
  • Title and registration processing
  • Warranty repairs
  • Service appointments
  • Parts orders
  • Collision repairs
  • Refunds and payment corrections
  • Employee conduct
  • Dealership-specific complaints

Corporate escalation may be appropriate for:

  • A complaint not resolved by the dealership’s general manager
  • A concern involving multiple Germain dealerships
  • Company-wide privacy or website issues
  • Corporate partnerships
  • Vendor or supplier inquiries
  • Real-estate proposals
  • Media inquiries
  • Executive or administrative correspondence

The vehicle manufacturer, lender, warranty administrator, insurance company, registration agency, or delivery provider may be responsible for part of the transaction. Germain corporate management may not be able to override a decision controlled by one of those third parties.

How to Find a Germain Dealership

Use the official Germain dealership directory to locate current sales, service, and parts contacts.

Germain currently lists operations in markets that include:

  • Columbus, Ohio
  • Dayton and Beavercreek, Ohio
  • Wooster, Ohio
  • Ann Arbor and other Michigan communities
  • Naples, Florida
  • Surprise, Arizona
  • The Pittsburgh, Pennsylvania, area
  • Louisville, Kentucky

Current official pages do not use one consistent dealership count because the group has continued to acquire, rename, relocate, and update dealership listings. Verify the specific location through the live directory rather than relying on an older store total.

Germain Motor Company corporate office and dealership customer service information
Germain Motor Company is a family-owned automotive dealership group headquartered in Columbus, Ohio. Sales, financing, service, and warranty complaints should normally begin with the dealership involved.

How to File a Complaint With Germain Motor Company

Begin with the department responsible for the transaction.

For a sales complaint:

  1. Contact the salesperson or sales manager.
  2. Ask the finance manager to review financing or add-on product concerns.
  3. Request the dealership’s general manager when the matter remains unresolved.

For a service complaint:

  1. Speak with the service adviser.
  2. Ask for the service manager.
  3. Request the dealership’s fixed-operations director or general manager.

For a parts complaint:

  1. Contact the parts adviser.
  2. Ask for the parts manager.
  3. Escalate to the general manager if needed.

A useful complaint should include:

  • The dealership name and address
  • The customer’s name
  • The vehicle year, make, and model
  • The vehicle identification number, provided privately
  • The purchase or service date
  • The repair-order, deal, or account number
  • The names or positions of employees contacted
  • A clear timeline
  • Copies of written promises, advertisements, estimates, and agreements
  • The resolution requested

Do not publish a complete VIN, driver’s-license number, Social Security number, credit application, bank information, payment-card number, home address, or unredacted purchase agreement in a public comment.

How to Escalate an Unresolved Germain Complaint

A practical escalation path is:

  1. Contact the department manager.
  2. Request the dealership general manager.
  3. Send a concise written summary and retain a copy.
  4. Contact the vehicle manufacturer when the issue involves a manufacturer warranty, recall, vehicle defect, or brand-certified program.
  5. Contact the lender or finance company when the issue involves loan servicing, payoff, payment posting, or account administration.
  6. Contact the applicable state motor-vehicle dealer regulator or attorney general when appropriate.
  7. Submit a Federal Trade Commission report for an unresolved dealership sales-practice concern.
  8. Submit a Consumer Financial Protection Bureau complaint when the unresolved matter involves an auto lender or financial product within the agency’s jurisdiction.

Government complaint portals do not act as the customer’s private attorney and may share the complaint with the business. Filing a corporate complaint also does not extend a legal, arbitration, title, warranty, financing, chargeback, or regulatory deadline.

New-Vehicle Purchases

Germain dealerships represent numerous manufacturers. Available brands and locations can change.

Before signing for a new vehicle, review:

  • The exact vehicle identification number
  • The negotiated vehicle price
  • Manufacturer destination charges
  • Dealer-installed accessories
  • Documentation or processing fees
  • Sales tax
  • Title and registration fees
  • Trade-in value
  • Trade-in payoff
  • Manufacturer incentives
  • Conditional rebates
  • Financing rate and term
  • Optional products
  • Delivery timing

An online payment calculator or advertised monthly payment is an estimate. The final payment can depend on approved credit, down payment, taxes, fees, lender requirements, interest rate, term, trade equity, and optional products.

Used and Pre-Owned Vehicle Purchases

Germain sells used vehicles from its represented brands and other manufacturers.

Before buying a used vehicle:

  • Review the Federal Trade Commission Buyers Guide displayed on the vehicle.
  • Determine whether the vehicle is sold “as is” or with a dealer warranty.
  • Read any written warranty.
  • Obtain a vehicle-history report.
  • Review maintenance records when available.
  • Ask whether the vehicle has open recalls.
  • Arrange an independent inspection when appropriate.
  • Confirm which repairs or reconditioning were completed.
  • Get all promises in writing.

A verbal promise may be difficult to enforce if it is not included in the signed documents.

Germain Three-Day Money-Back Guarantee

Germain advertises a three-day money-back guarantee for pre-owned vehicles from most participating dealerships.

The word “most” is important. The offer may not apply to:

  • Every dealership
  • Every used vehicle
  • New vehicles
  • Specialty or commercial vehicles
  • Vehicles altered after delivery
  • Vehicles exceeding mileage limits
  • Transactions with unresolved financing or title conditions
  • Out-of-state or delivered transactions

Before purchasing, ask the selling dealership for the complete written terms, including:

  • The deadline
  • Mileage limits
  • Vehicle-condition requirements
  • Refund timing
  • Treatment of trade-ins
  • Financing cancellation
  • Taxes and fees
  • Accessories or products that may be nonrefundable

Do not assume a general marketing page overrides the signed sales contract or a location-specific policy.

Vehicle Deposits and Reservations

A deposit may be used to reserve a vehicle, order a vehicle, hold an incoming unit, or begin a remote transaction.

Before paying, obtain written confirmation of:

  • The deposit amount
  • Whether it is refundable
  • The refund deadline
  • The vehicle identification number or order details
  • Conditions allowing the dealership to retain the deposit
  • Estimated delivery timing
  • What happens if financing is not approved
  • What happens if the vehicle arrives with different equipment or pricing

A credit-card authorization, receipt, or online payment confirmation may not contain every condition. Ask for the full written deposit agreement.

Germain Financing and Auto Loans

Germain dealership finance departments may submit credit applications to banks, credit unions, captive manufacturer-finance companies, and other lenders.

The dealership and lender have different roles:

  • Dealership: Arranges the transaction and may present financing offers.
  • Lender: Approves or declines credit and generally services the loan after assignment.
  • Manufacturer Finance Company: May provide promotional rates, leases, or incentives for qualifying customers.

Before signing, review:

  • Annual percentage rate
  • Finance charge
  • Amount financed
  • Total of payments
  • Number of payments
  • Monthly payment
  • Late fees
  • Prepayment terms
  • Optional products
  • Whether approval is final or conditional

Do not rely solely on an estimated payment. Compare financing with offers obtained directly from a bank or credit union.

Conditional Delivery and Financing Approval

In some transactions, a customer may take possession before the lender completes final approval.

Ask whether the sale is:

  • Final
  • Conditional upon lender approval
  • Subject to income or identity verification
  • Subject to additional documents
  • Subject to a different down payment, interest rate, or co-signer

Keep copies of every document signed at delivery. Contact the dealership promptly if it later requests different financing terms.

Optional Finance Products

A dealership finance office may offer:

  • Vehicle service contracts
  • Guaranteed asset protection
  • Prepaid maintenance
  • Tire-and-wheel protection
  • Key replacement
  • Paint or fabric protection
  • Theft-deterrent products
  • Credit insurance

Ask:

  • Whether the product is optional
  • The total price
  • Whether the cost is financed
  • What is covered
  • What is excluded
  • Who administers the product
  • How to make a claim
  • Whether there is a deductible
  • How cancellation works
  • How a refund is calculated

The dealership may sell the product, while an independent administrator or insurer decides claims and cancellation amounts.

Trade-In Questions

Germain dealerships accept trade-ins and operate vehicle-buying services.

Before surrendering a trade:

  • Confirm the trade allowance.
  • Confirm the lender payoff amount.
  • Disclose any existing lien.
  • Remove personal property.
  • Delete saved addresses and paired devices.
  • Retain copies of the odometer and title documents.
  • Confirm whether the transaction is final.

When a trade has a loan:

  • Continue monitoring the old account until the payoff posts.
  • Contact the dealership if the payoff is delayed.
  • Contact the old lender to verify receipt.
  • Keep proof of the quoted payoff and trade agreement.

Germain’s vehicle-buying information says that when its offer exceeds the lien payoff, the company pays the lender and issues the remaining amount to the seller. When the lien exceeds the offer, the seller is responsible for the difference. Procedures and timing should be confirmed with the participating buying center.

Title, Registration, and Temporary Tag Problems

Contact the dealership’s title or accounting department when:

  • A title has not arrived
  • Registration documents are incorrect
  • A temporary tag is expiring
  • A lienholder is listed incorrectly
  • The customer’s name or address is incorrect
  • A trade-in title remains unresolved

Have:

  • The purchase agreement
  • The VIN
  • The temporary registration
  • Proof of insurance
  • The lender information
  • Copies of title-related correspondence

Title requirements and complaint routes vary by state. Contact the appropriate motor-vehicle agency or dealer regulator when the dealership cannot resolve the matter.

New-Vehicle Warranties

A new-vehicle warranty is generally provided by the manufacturer, not by Germain Motor Company as a single corporate entity.

Warranty coverage may include:

  • Basic limited warranty
  • Powertrain coverage
  • Corrosion coverage
  • Roadside assistance
  • Hybrid or electric-vehicle components
  • Emissions coverage
  • Complimentary maintenance

Coverage differs by manufacturer, model, component, in-service date, mileage, maintenance history, and intended use.

For a warranty concern:

  1. Contact the dealership’s service department.
  2. Request a written diagnosis.
  3. Ask whether the repair is covered.
  4. Request the reason for a denial in writing.
  5. Ask the manufacturer’s customer-care department to review an unresolved claim.

Corporate dealership management cannot necessarily override a manufacturer warranty decision.

Certified Pre-Owned Vehicles

Germain sells certified pre-owned vehicles from multiple manufacturers.

Certified programs may include:

  • Vehicle-age and mileage limits
  • Multipoint inspections
  • Vehicle-history reports
  • Extended manufacturer warranty coverage
  • Roadside assistance
  • Special financing
  • Trial subscriptions
  • Exchange benefits

Benefits and exclusions differ substantially among brands. Ask for the manufacturer’s current certified-pre-owned warranty booklet and confirmation that the specific VIN completed the certification process.

Service Contracts and Extended Coverage

A service contract may provide repair coverage after or alongside the original manufacturer warranty.

Before purchasing or filing a claim, review:

  • The administrator
  • Covered parts
  • Exclusions
  • Deductible
  • Term and mileage
  • Maintenance requirements
  • Prior-authorization requirements
  • Repair-facility restrictions
  • Rental-car benefits
  • Cancellation procedures
  • Transfer rights

A prepaid maintenance plan is not necessarily the same as an extended repair warranty. Maintenance plans generally cover scheduled services, while service contracts typically address qualifying mechanical failures.

Germain Service and Repair Departments

Germain service departments may provide:

  • Oil and filter changes
  • Tire sales and rotation
  • Brake service
  • Battery replacement
  • Wheel alignment
  • Factory-scheduled maintenance
  • Diagnostic service
  • Warranty repairs
  • Recall repairs
  • Software updates
  • Heating and air-conditioning repair
  • Hybrid and electric-vehicle service
  • Parts and accessories

Use the official Germain service directory to identify the appropriate location and telephone number.

How to Dispute a Repair Bill

Before authorizing a repair, request:

  • A written estimate
  • The diagnostic charge
  • Parts and labor pricing
  • Whether parts are new, remanufactured, or used
  • The expected completion date
  • Warranty coverage on the repair
  • Authorization requirements for additional work

For a disputed repair:

  1. Compare the final invoice with the authorization.
  2. Ask the service adviser to explain each charge.
  3. Request the service manager.
  4. Ask for replaced parts when permitted and requested in advance.
  5. Obtain the diagnosis and test results in writing.
  6. Escalate unresolved issues to the general manager.

Do not stop payment or initiate a chargeback without understanding the consequences, including possible storage charges, mechanic’s-lien rights, lender concerns, or collection activity.

Vehicle Recalls

Use the official National Highway Traffic Safety Administration recall lookup to check a vehicle by VIN.

A safety recall is generally administered by the manufacturer. An authorised dealership for that manufacturer usually performs the remedy without charging the owner for the recall repair.

Contact:

  • The Germain dealership representing the vehicle’s manufacturer
  • The manufacturer’s recall or customer-care department
  • NHTSA when reporting a possible safety defect

A dealership may need to:

  • Confirm VIN eligibility
  • Order recall parts
  • Schedule the repair
  • Follow manufacturer technical instructions

Parts availability and appointment timing can vary.

Collision and Body Repair

Germain recommends factory-authorized collision facilities for applicable brands.

Collision services may involve:

  • Repair estimates
  • Insurance-company communication
  • Structural repairs
  • Paint refinishing
  • Replacement parts
  • Calibration of cameras and safety systems
  • Rental or alternate transportation
  • Deductible collection

The insurance company, vehicle owner, repair facility, and parts supplier have separate responsibilities. A customer generally remains responsible for the policy deductible unless another party agrees to pay it.

Review the final repair order and ask whether all required safety-system calibrations and manufacturer procedures were completed.

Germain to You and Remote Transactions

Participating locations may offer services through Germain to You, including:

  • Virtual vehicle presentations
  • Remote purchase steps
  • Home delivery
  • Remote test-drive arrangements
  • Service pickup and delivery
  • Remote accessory installation

Availability differs by dealership, location, distance, vehicle, and transaction type.

Before a remote purchase, confirm:

  • Delivery charges
  • Transportation responsibility
  • Inspection procedures
  • Return eligibility
  • State taxes and registration
  • Damage discovered at delivery
  • Who bears return-transportation costs

Inspect the vehicle at delivery and document visible damage before accepting it.

Germain Privacy Policy and Privacy Requests

Germain collects personal information through:

  • Vehicle inquiries
  • Credit applications
  • Trade-in forms
  • Test-drive requests
  • Service appointments
  • Website accounts
  • Cookies and analytics
  • Marketing forms
  • Employment applications

Information may be shared with:

  • Individual dealerships
  • Lenders
  • Vehicle manufacturers
  • Website and marketing providers
  • Service-contract administrators
  • Government and regulatory authorities
  • Other parties described in the applicable privacy notice

Depending on the consumer’s state and applicable law, privacy rights may include:

  • Access
  • Correction
  • Deletion
  • Data portability
  • Opting out of certain sales, sharing, or targeted advertising
  • Appealing a privacy decision

Use the official privacy policy, privacy-request page, or “Your Privacy Choices” link on the website.

The dealership may need to verify the requester’s identity before processing a request.

Germain Website and Dealership Accessibility

Germain’s primary group website does not prominently publish a central accessibility statement.

For website accessibility assistance:

  • Use the contact option on the relevant Germain website.
  • Identify the page or feature causing difficulty.
  • Describe the information or function needed.
  • Request an alternative method of assistance.

For dealership accessibility, call the specific location before visiting when possible.

Questions may involve:

  • Accessible parking
  • Entrance routes
  • Showroom and service-lane access
  • Accessible restrooms
  • Communication assistance
  • Service animals
  • Alternative document formats
  • Disability-related employment accommodations

Physical accessibility varies by building and location.

Germain Careers

Germain says it employs more than 1,000 associates and provides training through Germain Academy.

Career areas may include:

  • Vehicle sales
  • Internet sales
  • Finance and insurance
  • Service advising
  • Automotive repair
  • Parts
  • Collision repair
  • Accounting
  • Human resources
  • Marketing
  • Technology
  • Dealership management
  • Corporate support

Applications should be submitted through the official Germain careers page or the Hireology page linked for the individual dealership.

Applicants may be asked to complete:

  • An employment application
  • Interviews
  • Employment verification
  • A background check
  • A drug screening where permitted and required
  • Driver-record verification for driving positions

Be cautious of job offers requiring an application fee, gift cards, cryptocurrency, banking passwords, or equipment purchases from an unknown vendor.

Who Owns Germain Motor Company?

Germain Motor Company is privately held and owned by the Germain family.

The company describes itself as a fourth-generation family business. Its operations extend beyond automotive retail into businesses involving yachts, hospitality, manufacturing, and professional learning.

Germain Motor Company is not the same company as:

  • A vehicle manufacturer
  • A bank or captive finance company
  • A service-contract administrator
  • An automobile insurer
  • An unrelated dealer using a similar name

Individual dealership transactions may be conducted by separate limited-liability companies or other affiliated legal entities.

Who Is the CEO of Germain Motor Company?

Zach Germain is Chief Executive Officer of Germain Motor Company.

The company’s current leadership page identifies:

  • Steve Germain: Chairman
  • Zach Germain: Chief Executive Officer
  • Jessica Germain: Vice President, overseeing accounting, legal, and personnel-development functions
  • Austin Germain: General Manager of Mercedes-Benz of Easton

Older articles identifying Steve Germain as the current CEO should be updated. The company’s current official materials describe Steve Germain as Chairman and Zach Germain as CEO.

Leadership titles may change, so confirm the current management page before addressing correspondence to a named executive.

Germain Motor Company History

Germain Motor Company traces its history to 1947, when Warren Germain opened a Mercury dealership in Bexley, Ohio.

The company’s official history highlights:

  • 1947: Warren Germain opens the original dealership.
  • 1969–1970: The company receives an early Toyota franchise and opens Germain Toyota of Columbus.
  • 1978: Germain enters the Naples, Florida, market.
  • 1989: The company receives an early Lexus franchise.
  • 1995: Steve Germain becomes President and CEO.
  • 2006: Germain develops its Easton luxury campus.
  • 2012: The group expands into Ann Arbor, Michigan.
  • 2014–2015: Germain expands into the Dayton and Beavercreek market.
  • 2021: The group adds operations in Wooster, Ohio, and Surprise, Arizona.
  • Later expansion: Germain adds dealerships in the Pittsburgh and Louisville markets.

The company now represents numerous vehicle brands through new-vehicle, used-vehicle, service, parts, and collision operations.

Germain Motor Company Reviews and Complaints

Customer experiences may differ by:

  • Dealership
  • Vehicle brand
  • Salesperson
  • Finance manager
  • Service department
  • Vehicle condition
  • Lender
  • Manufacturer
  • Warranty administrator
  • State law

Review topics may include:

  • Advertised pricing
  • Vehicle availability
  • Negotiation
  • Dealer fees
  • Financing terms
  • Trade-in values
  • Optional products
  • Vehicle delivery
  • Title processing
  • Used-vehicle condition
  • Warranty coverage
  • Service quality
  • Repair delays
  • Parts availability
  • Recall appointments
  • Complaint resolution

Positive feedback may discuss helpful employees, transparent communication, a smooth purchase, competitive pricing, quality service, timely repairs, convenient remote purchasing, or successful management intervention.

No QueryHunter data was supplied for this page. This article therefore does not claim a verified average rating, dominant complaint pattern, or overall customer-satisfaction level.

Germain Competitors and Related Corporate Office Pages

Germain competes with national dealership groups, regional dealer networks, online vehicle retailers, and independent dealerships.

Related CorporateOfficeHeadquarters.com pages include:

Other competitors include Penske Automotive Group, Lithia Motors, Sonic Automotive, Ken Garff Automotive Group, Holman, Serra Automotive, Carvana, and local franchise dealerships.

Official Germain Resources

Frequently Asked Questions About Germain Motor Company

Where is Germain Motor Company headquartered?

Germain Motor Company is headquartered in Columbus, Ohio.

What is Germain Motor Company’s corporate address?

4250 Morse Crossing, Columbus, OH 43219 is commonly listed as the corporate address. The current official group websites do not prominently identify it as a public walk-in customer-service office, so confirm before visiting or mailing documents.

What is Germain Motor Company’s corporate phone number?

Germain does not currently promote one universal corporate customer-service number. Use the official location directory to contact the dealership involved.

Is 614-478-2002 still Germain’s customer-service number?

The number appears in older listings but is not currently promoted as the universal corporate or customer-service number on Germain’s official websites.

How do I contact a Germain dealership?

Use the official Germain locations page and select the dealership, department, and telephone number needed.

How do I complain about a Germain salesperson?

Contact the sales manager first and request the dealership’s general manager if the issue remains unresolved.

How do I complain about a Germain service department?

Speak with the service adviser, service manager, fixed-operations director, and then the general manager.

How do I escalate a complaint to Germain corporate management?

Document the dealership complaint in writing, request general-manager review, and ask the location to forward an unresolved matter to the appropriate regional or corporate leader.

Does Germain have a universal return policy?

No. Policies differ by dealership, vehicle, state, and transaction.

Does Germain offer a three-day money-back guarantee?

Germain advertises a three-day money-back guarantee on pre-owned vehicles from most participating dealerships. Obtain the complete written terms before purchase.

Can I return a new vehicle?

Do not assume a new vehicle can be returned. Review the signed contract and ask the selling dealership whether any written cancellation or exchange right applies.

Does Germain sell certified pre-owned vehicles?

Yes. Benefits and warranties depend on the manufacturer’s certified program and the specific vehicle.

Who provides a new-car warranty?

The vehicle manufacturer normally provides the new-car limited warranty. The dealership performs authorised repairs subject to the manufacturer’s terms.

Who handles a denied warranty claim?

Ask the dealership service manager for the reason in writing and then contact the manufacturer’s customer-care department when appropriate.

Does Germain offer extended warranties?

Dealership finance departments may sell vehicle service contracts and other optional protection products. Review the administrator, coverage, price, exclusions, and cancellation terms.

How do I cancel a service contract?

Contact the selling dealership’s finance or accounting office and the contract administrator. A written cancellation request, odometer statement, payoff information, or other documents may be required.

How do I report missing title paperwork?

Contact the dealership’s title or accounting department. Escalate to the general manager and the appropriate state motor-vehicle authority if necessary.

How do I dispute a Germain repair bill?

Ask the service manager to compare the invoice with the written estimate and authorisation. Request a written explanation for disputed work.

Does Germain perform recall repairs?

Germain dealerships representing the affected manufacturer may perform authorised recall repairs. Confirm VIN eligibility and parts availability first.

How do I check my vehicle for recalls?

Enter the VIN into the official NHTSA recall lookup.

Does Germain provide collision repair?

Germain recommends and operates access to factory-authorized collision facilities for participating brands and markets.

Can I sell my car to Germain without buying another one?

Participating Germain buying centers purchase vehicles. Bring the title, lien or payoff information, identification, and keys.

What happens if I owe more than Germain offers for my trade?

The seller generally must pay the difference so the existing lien can be satisfied.

Does Germain ship vehicles?

Germain promotes shipment and remote-purchase options for participating transactions. Confirm delivery charges, inspection rights, registration, and return terms in writing.

How do I submit a Germain privacy request?

Use the privacy-request page or “Your Privacy Choices” link on the official website.

How do I request a disability accommodation?

Contact the dealership involved before visiting and describe the accessibility or communication assistance needed.

How do I apply for a Germain job?

Use the official Germain Careers page and the dealership-specific Hireology application link.

Who owns Germain Motor Company?

Germain Motor Company is privately owned by the Germain family.

Who is Germain Motor Company’s CEO?

Zach Germain is Chief Executive Officer.

What is Steve Germain’s current role?

Germain’s official website identifies Steve Germain as Chairman.

Who is Germain Motor Company’s vice president?

The company identifies Jessica Germain as Vice President.

When was Germain Motor Company founded?

The company traces its history to 1947.

Is Germain Motor Company publicly traded?

No. Germain is privately held.

Does Germain own businesses outside automobile dealerships?

The Germain family organization describes interests involving yachts, hospitality, manufacturing, and professional learning in addition to automotive retail.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Germain Motor Company’s corporate leadership from individual dealerships, vehicle manufacturers, banks, credit unions, warranty administrators, insurance companies, collision facilities, delivery companies, and government agencies.

This page uses current Germain leadership, history, dealership, vehicle-shopping, service, career, privacy, and consumer-protection resources to identify the contact route most likely to address each type of concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Germain Motor Company, Germain Cars, Germain Automotive Group, any Germain dealership, vehicle manufacturer, lender, insurer, service-contract administrator, collision center, government agency, or employee.

This page is provided for general corporate contact, review, and complaint information. It is not legal, financial, lending, warranty, insurance, tax, vehicle-safety, employment, privacy, or consumer-rights advice.

CorporateOfficeHeadquarters.com cannot cancel a vehicle purchase, approve a loan, issue a refund, change a finance contract, pay off a trade, transfer a title, authorize a warranty repair, order recall parts, or reverse a dealership decision.

Addresses, telephone numbers, dealership ownership, vehicle inventory, prices, fees, financing, guarantees, warranty coverage, service procedures, leadership roles, locations, and privacy practices may change. Verify important information with the dealership, Germain Motor Company, the manufacturer, lender, contract administrator, or appropriate government agency.

Share Your Germain Motor Company Experience

Have you contacted a Germain salesperson, finance manager, service adviser, dealership general manager, manufacturer, lender, or corporate representative? Share the dealership or department contacted, the approximate date, the general issue, the response received, and whether the matter was resolved.

Do not publish a complete VIN, Social Security number, driver’s-license number, bank information, payment-card details, credit application, home address, private telephone number, account password, or unredacted purchase and repair documents.

Germain Motor Company Customer Service

December 13, 2022

I purchased a vehicle at the Germain Cadillac of Easton dealership a month ago, I paid cash for the vehicle I asked the salesperson when will I receive my title and the answer that I was given was when we get it so I asked to speak with the manager her name is Lyndsey Novak and I asked her the same question she said when we get it, No one gave me any explanation on why it was taking so long, the customer service at this dealership is very bad and the manager was very rude I spoke with their corporate center twice about the situation and haven’t heard back from anyone so now I think I need to get ahold of the news media to see if they can get an answer for me. This is supposed to be a luxury car dealership it’s more like a backyard makeshift dealership with the worst customer service I’ve ever had in my life

A W
Corporate Office Headquarters