Reach Office Depot Corporate Office 

Office Depot, I placed an order for a printer, it was supposed to be delivered in two days. I never received it, and when I went to check the status of my order it stated that that it couldn’t be delivered because they didn’t have ana access code. I live in a row home there is no access code needed. So, I called their third-party delivery service in which was then told that because of traffic roadblocks in NY So which one is it? Office Depot Completely Just Lied. If you track my order was in NJ how did it even get to NY now I might not receive my order until September 27th. After checking online, they had the printer in several stores in the PA area so why is it coming from NY. I called Office Depot customer service who was very rude and not helpful at all. She told me that she couldn’t cancel nor refund me my money because its already in a shipping status. I have contacted several news stations to help with this situation. No where in their delivery or purchasing policy states that an item can’t be canceled nor does it state anything about not being able to pick it up in the store or money not refunded. I will never ever shop at Office Depot or Office Max again. So now no printer until possibly September 27th no refunded and no other type of apology or compensation. All I wanted to do was cancel the delivery and just pick it up in the store problem could have been resolved.

Office Depot, worst service. I attempted to purchase some sticky notes for our office in-store. I had a reward certificate that was expiring at the end of the month and I wanted to use it. The associate was new and did not know how to redeem the reward. He requested assistance twice and no one came. He then told me “I can’t help you. Maybe you should just order it online” and proceeded to ring up the next person in line. I left. I placed an online order. It was delivered 2 days later. Except it wasn’t our order. The bag was labeled with our info. Inside the bag was a packet and items for a completely different order & customer. It is almost impossible to reach a person for service. Finally got through and was told they would redeliver my order and pick up the wrong order. A week later, I still don’t have my items and the other customer’s order is still here. After numerous attempts, finally reached a real person and they cannot find anything in their system. And they tell me my order Was delivered. Explained again about the incorrect order inside the bag and not getting our order. Now they are refunding my purchase and someone is supposed to pick up the “incorrect” order. They will not ship me what I ordered. Unbelievable!! Quill office supplies for the win. We really needed sticky notes. They supplied them next day. Probably my last attempt to use Office Depot.

Office Depot, unable to return. Extremely poor customer service. I just left the Office Depot located off of parker rd in Parker CO. a young lady was sent down to purchase 2 boxes of window envelopes and unfortunately, she purchased the incorrect ones. I went down to look for the correct ones but sadly they did not have the correct size in stock. Since I also was in need of a new printer toner I asked if I might return the incorrect envelopes for credit towards a portion of the toner. I was told, by a lady that appeared to be a manager, that without the receipt (it was accidentally thrown out) or credit card (they paid cash) that they would not give us any credit at all. Mind you, we purchase many many items at this store and often also purchase items online. Not only are we out the $ but now have two brand new expensive boxes of envelopes that we cannot use at all. In addition to their refusal to even give us credit, the manager was extremely rude and completely unhelpful. We will no longer be purchasing any items from this location and instead will do all of our office orders from Amazon where we do not have to be concerned with this type of treatment. No wonder this store does little to no business and is typically empty.

ZERO STARS !

HORRIBLE CUSTOMER SERVICE!! DISORGANIZED COMPANY, DOESN’T WANT TO TAKE YOUR MONEY OR SEND YOU PRODUCT. WASTES YOUR TIME! SHOP ELSEWHERE

Terrible customer service experience. Ordered items and found out through the UPS site that the package was damaged. I was told by UPS that I needed to contact the shipper in order to get my merchandise. Contact your office and instead of just Re shipping the items they told me they would have to credit me then I would have to reorder – very unacceptable as the items were already late and wanted them to reship the next day so I could have them. This did not happen. Canceled the order and waiting for credit as well as waiting for credit on another order that was canceled days earlier I am still waiting for them to credit me back for that credit card that was charged. Will never do business at Office Depot again. Customer Service Reps need to be trained to help the customer.