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  • Staples Headquarters, Corporate Office, Phone Number, Customer Service, and Complaints

Staples Headquarters, Corporate Office, Phone Number, Customer Service, and Complaints 

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Staples is an office supplies, technology, furniture, print, shipping, business services, and workplace-products retailer headquartered in Framingham, Massachusetts. Customers often search for Staples headquarters, Staples corporate office, Staples corporate phone number, Staples customer service, or Staples complaints when they need help with an online order, store purchase, return, refund, print order, Easy Rewards issue, delivery problem, business account, damaged item, or customer-service escalation.

Staples Headquarters and Corporate Office

Company Name: Staples, Inc.

Headquarters Address:
500 Staples Drive
Framingham, MA 01702

 

Staples Headquarters and Main Office Information

Staples’ headquarters are located at 500 Staples Drive in Framingham, Massachusetts. This is the address most relevant for Staples headquarters, Staples corporate office, Staples HQ, Staples main office, Staples corporate address, and Staples corporate phone number searches.

For most customer issues, the fastest route is usually Staples customer service, the Staples Help Center, a local Staples store, or the order tools in your Staples account. The corporate office phone number is more appropriate for headquarters, business, legal, vendor, media, employment, or higher-level escalation questions after normal support channels have been tried.

Staples Customer Service, Order Help, and Store Support

How to Escalate a Complaint with Staples

If you have a complaint about Staples involving an online order, store purchase, delivery, refund, print order, furniture order, damaged item, missing shipment, Easy Rewards account, AutoRestock subscription, coupon, price match, business account, or customer-service interaction, start with the support route connected to the issue. Keep your receipt, order number, store location, item number, tracking information, photos, account email, chat transcript, and any case notes.

  1. Start with Staples customer service: Use the Staples Help Center, chat, email, or phone support for order, return, refund, account, and product issues.
  2. For store issues: Contact the local Staples store and ask for the store manager when the issue involves an in-store purchase, print order, return, pickup, or service counter visit.
  3. For online order problems: Use your Staples account, order history, order number, tracking information, and support tools.
  4. For print or marketing issues: Keep the project name, order number, proof approval, file details, pickup location, and photos of any quality issue.
  5. For Staples Business accounts: Use Staples Business customer service at 1-877-826-7755 or su*****@**************ge.com.
  6. Ask for escalation: If the first response does not resolve the issue, request a supervisor, store manager, case number, or written follow-up.
  7. Use corporate correspondence when appropriate: Written correspondence may be sent to Staples, Inc., 500 Staples Drive, Framingham, MA 01702.

Staples Complaints and Review Themes

Reader comments on this page include both positive and negative experiences. Visible feedback includes praise for helpful store and phone-support employees, especially in customer service and print services. Complaint themes include refund-method concerns, product or furniture return frustrations, and store-level service problems involving product repair or assistance.

Because Staples complaints are often order-specific or store-specific, readers should include the order number, store location, purchase date, product name, return details, print job information, or support case number when contacting Staples privately. Do not post payment-card numbers, full order numbers, account logins, home addresses, or other sensitive details in a public comment.

Staples Returns, Refunds, and Damaged Items

Staples return rules can vary by product category, condition, packaging, receipt status, delivery method, and whether the item was purchased online, in store, through a business account, or through a special-order program. Staples generally directs customers to use the Help Center, returns page, order history, or store support for return and exchange questions.

For damaged, defective, missing, or wrong items, report the issue promptly and keep the original packaging, receipt, packing slip, photos, tracking information, and order confirmation. For furniture, technology, software, warranties, and custom print products, check the current policy before assuming the item can be returned or refunded.

Staples Business, AutoRestock, and Account Issues

Staples Business customers may have separate account support, pricing, invoices, purchase approvals, tax-exempt documentation, delivery rules, and account-manager contacts. For Staples Business or Staples Advantage issues, use the dedicated business support route rather than a local retail store when the order was placed through a business account.

AutoRestock, Easy Rewards, saved payment methods, tax-exempt settings, and account-login issues should be handled through the Staples account tools or Help Center. If you are disputing a recurring charge or subscription order, keep screenshots of the AutoRestock settings, order confirmation, cancellation date, and customer-service response.

Staples Print, Shipping, Tech Services, and In-Store Service Complaints

Staples stores may offer print and marketing services, shipping services, technology services, recycling, returns for select third-party retailers, passport or TSA-related services at participating locations, and other local services. Availability can vary by store.

For print complaints, keep the project file, proof approval, pickup date, receipt, photos of the finished product, and the store location. For shipping or returns services, keep the tracking receipt, QR code, carrier details, and drop-off confirmation. For tech services, keep the service receipt, device details, warranty information, and written explanation of the service performed.

Staples Fraud, Scam, and Account Safety Tips

Be cautious of fake Staples order emails, fake delivery notices, suspicious refund links, fake customer-service numbers, phishing texts, fake coupon sites, and websites pretending to be Staples. Scammers may use office-supply, printer-ink, gift card, invoice, delivery, or business-account themes to collect payment details, passwords, or personal information.

  • Use Staples.com, the Staples app, your official order confirmation, or a verified Staples store for account and order help.
  • Do not enter payment details, gift card numbers, passwords, or one-time passcodes through suspicious email or text links.
  • Check the website address carefully before logging in, placing an order, or submitting a return request.
  • Be cautious of fake invoice emails, especially for business accounts or office-supply orders.
  • If you see an unfamiliar Staples charge, compare it with your order history, receipts, business account, AutoRestock settings, and card statement before disputing it.
  • Report suspected internet fraud to the FTC or the FBI Internet Crime Complaint Center when appropriate.

About Staples

Staples sells office supplies, paper, ink and toner, computers, technology accessories, office furniture, cleaning supplies, breakroom supplies, shipping supplies, school supplies, print services, marketing materials, tech services, and business solutions. Customers can shop through Staples stores, Staples.com, Staples Business, print and marketing services, and related Staples programs.

Because Staples serves retail shoppers, small businesses, large business accounts, print customers, delivery customers, and in-store service customers, the best support route depends on how the purchase was made and which department handled the order.

Staples Competitors

Staples competes with office-supply retailers, business-products suppliers, print-service providers, technology retailers, e-commerce companies, and mass merchants. Major competitors include Office Depot / OfficeMax, Walmart, Amazon, Best Buy, Costco, Target, FedEx Office, The UPS Store, Vistaprint, Quill, and regional office-supply dealers.

Related Resources

Frequently Asked Questions About Staples Headquarters

Where is Staples headquarters?

Staples headquarters is located at 500 Staples Drive, Framingham, MA 01702.

What is Staples corporate office phone number?

The Staples corporate office phone number is 1-508-253-5000.

What is Staples customer service phone number?

Staples customer service can be reached at 1-800-STAPLES / 1-800-782-7537. Staples also provides email, chat, store, and Help Center support options.

How do I email Staples customer service?

Staples lists customer service email at su*****@************es.com.

How do I contact Staples Business customer service?

Staples Business customer service can be reached at 1-877-826-7755 or by email at su*****@**************ge.com.

How do I complain about a Staples store or online order?

Start with Staples customer service, the Help Center, or the local store where the issue occurred. If the matter remains unresolved, ask for a supervisor, store manager, case number, or written follow-up.

How do I contact Staples about a return or refund?

Use the Staples return and exchange policy page, your order history, or the Staples Help Center. Keep your receipt, packing slip, order number, product packaging, and return confirmation.

Is CorporateOfficeHeadquarters.com affiliated with Staples?

No. CorporateOfficeHeadquarters.com is not affiliated with Staples, Inc., Staples.com, Staples Business, Staples Advantage, any Staples store, or any Staples service provider.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters addresses, corporate office phone numbers, company contact details, customer-service resources, complaint guidance, and consumer review pages for major companies and brands. Information is reviewed using official company pages, customer-service pages, help-center resources, policy pages, public business information, and reliable public sources when available. Readers should always verify order-specific, account, return, legal, employment, payment, or service details directly with the company before sending payments, personal information, legal documents, or sensitive correspondence.

Page Update Note

This Staples corporate office page was updated on July 5, 2026, to verify the Framingham, Massachusetts headquarters address and corporate phone number, update customer-service phone and email contacts, add Staples Business support information, include return and order-help guidance, summarize visible reader complaint and praise themes, add scam and account safety warnings, and improve the page for readers searching for Staples headquarters, Staples corporate office, Staples corporate phone number, Staples customer service, and Staples complaints.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Staples, Inc., Staples.com, Staples Business, Staples Advantage, Quill, any Staples store, any delivery provider, any print-service partner, or any payment processor. Staples names, trademarks, logos, and related marks belong to their respective owners. Information may change without notice. For official order, return, refund, rewards, AutoRestock, business account, print, delivery, employment, vendor, legal, privacy, or corporate matters, contact Staples directly through its official website, published phone numbers, Help Center, stores, or written headquarters address.

Share Your Experience

Have you contacted Staples headquarters, Staples customer service, a local Staples store, Staples Print & Marketing, Staples Business, Easy Rewards support, or the corporate office about an order, refund, return, delivery problem, damaged item, missing shipment, print job, furniture purchase, tech service, business account, or complaint? Share your experience below to help other readers understand how Staples handles customer-service concerns and headquarters escalations.

Do not include credit card numbers, gift card numbers, passwords, full order numbers, business account numbers, tax-exempt documents, home addresses, phone numbers, account logins, private employee records, legal documents, or other sensitive personal information in a public review.

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April 4, 2025

Staples, Margaret is Amazing! I have been using Staples in Fairfield, CA for years! I use them for my personal business as well as professional. The whole staff has always been welcoming and knowledgeable. However, Margaret in the print department is exceptional! She checks all the boxes. She is always polite, extremely helpful, patient, knows her department front ward and backward, great attitude and never complaining. That department seems to always be very busy, and she keeps up with the pace beautifully, sometimes singlehandedly. We are in a time where solid customer service is dying fast, not at Fairfield, CA Staples!

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Corporate Office Headquarters