Mediacom Communications Corporation is headquartered in Mediacom Park, New York. The company provides internet, television, streaming, home phone, mobile, advertising, and business communications services. Below are the current Mediacom corporate office details, support contacts, complaint routes, company information, and customer-review summary.
Mediacom Corporate Office Address and Phone Number
Mediacom Headquarters and Contact Overview
- Company Name: Mediacom Communications Corporation
- Mediacom Corporate Address: 1 Mediacom Way, Mediacom Park, NY 10918, USA
- Mediacom Corporate Phone Number: 1-845-443-2600
- Mediacom Residential Support: 1-855-MEDIACOM (1-855-633-4226)
- Mediacom Text Support: Text 66554
- Mediacom Online Chat: Customer Contact Page — generally available from 9:00 a.m. to 9:00 p.m. Central, seven days a week
- Mediacom Outage Information: Mediacom Outage Map
- Mediacom Support Center: Account and Technical Support
- Mediacom Business: 1-800-479-2070
- Mediacom Business Email: info@mediacomcc.com
- Mediacom Careers: Mediacom Career Opportunities
- Mediacom Website: mediacomcable.com
- Mediacom Business Website: mediacombusiness.com
Best Mediacom Contact by Issue
- Internet outage or slow connection: Check the outage map, sign in to the support center, text 66554, or call 1-855-633-4226.
- Billing or payment dispute: Call residential support and have the bill, disputed charge, payment confirmation, and previous case numbers available.
- Modem, router, or television equipment: Contact residential support for troubleshooting, replacement instructions, or a technician appointment.
- Installation or missed appointment: Call residential support and request a work-order or case number.
- Moving or canceling service: Contact residential support and retain receipts for any returned equipment.
- Business internet, fiber, Wi-Fi, television, or phone service: Call 1-800-479-2070 or email info@mediacomcc.com.
- Unresolved written complaint: Follow Mediacom’s official complaint procedures and address the correspondence to the Legal Department at the corporate headquarters.
For additional issue-routing guidance, customers can review the updated Mediacom customer service guide on CustomerServiceNumbers.com.
Mediacom Written Complaint Address
Mediacom’s official complaint procedures direct customers to contact regular support first. If the complaint remains unresolved, customers may send a brief written explanation to:
Attention: Legal Department
1 Mediacom Way
Mediacom Park, NY 10918
The letter should identify the general service problem, previous support contacts, case numbers, relevant dates, and the requested resolution. Do not send payments, equipment, passwords, complete payment-card numbers, or original documents to the corporate office unless Mediacom specifically instructs you to do so.
About Mediacom Communications Corporation
Mediacom was founded in 1995 by Rocco B. Commisso to provide cable and communications services in smaller communities. The company later expanded its broadband network and added internet, digital television, streaming, home phone, mobile, advertising, and commercial communications services.
Mediacom describes itself as the fifth-largest cable operator in the United States and a major gigabit broadband provider in smaller markets. Its network serves more than three million households and businesses across 22 states, primarily in the Midwest and Southeast.
The company became privately held in 2011 and is owned by the Commisso family. Following the death of founder Rocco B. Commisso in January 2026, Mediacom appointed Giuseppe B. Commisso as chairman and chief executive officer.
Mediacom and Xtream Branding
Customers may encounter both the Mediacom name and the “Xtream Powered by Mediacom” brand. Mediacom Communications Corporation is the corporate entity, while Xtream has been used to market residential internet, television, phone, and related services.
The correct spelling is Xtream, not “Xtreme.” Account support, billing, outages, equipment, and service complaints involving Xtream products are handled through Mediacom’s customer-support channels.
Mediacom Competitors and Related Corporate Offices
Mediacom competes with national and regional cable, broadband, fiber, telephone, and streaming providers. Relevant competitors include Astound Broadband, Cable One and Sparklight, CenturyLink and Lumen, Comcast and Xfinity, and Spectrum and Charter Communications.
Competition varies by location because internet, television, and telephone providers do not operate in every community. Some Mediacom customers may also have access to local fiber providers, municipal broadband, fixed-wireless services, satellite internet, or mobile home-internet plans.
How To Escalate a Mediacom Complaint
- Call 1-855-633-4226, text 66554, or use Mediacom’s online support system.
- Request a case number, ticket number, or work-order number.
- Record the date, time, support route, representative’s response, and promised follow-up.
- For an outage or speed complaint, document outage dates, modem status, speed-test results, and affected devices.
- For a billing complaint, identify the specific charge and retain bills, payment confirmations, and promotional terms.
- For equipment returns, keep the store receipt or shipping tracking number until the equipment is removed from the account.
- If the issue remains unresolved, ask for a supervisor or formal complaint review.
- Send a concise written complaint to Mediacom’s Legal Department at the corporate address when ordinary support has not resolved the matter.
- Review the local franchise authority listed on the monthly bill for additional local or state complaint options.
Depending on the service and issue involved, customers may also be able to submit a complaint through the FCC Consumer Complaint Center. Filing an outside complaint does not guarantee a refund, credit, or other particular outcome.
Mediacom Customer Review Snapshot
At the time of this update, CorporateOfficeHeadquarters.com had three published Mediacom reviews. All three reviewers gave the company one star. The reviews described internet interruptions, television-channel problems, a technician appointment canceled shortly before the scheduled visit, difficulty obtaining replacement equipment, poor communication between departments, and dissatisfaction with complaint follow-up.
These reviews represent individual customer experiences and do not establish how every Mediacom customer will be treated. Additional detailed reviews can help identify whether customers encounter recurring concerns involving outages, billing, equipment, appointments, cancellations, or corporate escalation.
Mediacom Frequently Asked Questions
Where is the Mediacom corporate headquarters?
Mediacom Communications Corporation is headquartered at 1 Mediacom Way, Mediacom Park, New York 10918.
What is the Mediacom corporate office phone number?
The Mediacom corporate office phone number is 1-845-443-2600. Routine customer account and technical-support issues should normally be directed to residential support.
What is the Mediacom customer support number?
The main residential support number is 1-855-MEDIACOM, which is 1-855-633-4226. Mediacom’s complaint procedures describe phone support for billing and service problems as available 24 hours a day.
How do I report a Mediacom outage?
Check Mediacom’s online outage map, sign in to the support center, text 66554, or call 1-855-633-4226. Have the service address and account information available.
How do I file a written complaint with Mediacom?
Contact regular support first and request a case number. If the complaint remains unresolved, send a written explanation to Mediacom, Attention: Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918.
Is Xtream the same company as Mediacom?
Xtream Powered by Mediacom is a brand used for Mediacom residential services. Billing, account, equipment, outage, and service complaints are handled through Mediacom’s support channels.
Who owns Mediacom?
Mediacom is privately held and owned by the Commisso family. Giuseppe B. Commisso was appointed chairman and chief executive officer in February 2026.
Official Mediacom Resources
- Official Mediacom Website
- Mediacom Support Center
- Mediacom Contact and Local Office Information
- Mediacom Outage Map
- Mediacom Complaint Procedures
- Mediacom Careers
- Mediacom Business
- Mediacom Leadership Announcement
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently organizes corporate addresses, phone numbers, support routes, complaint procedures, company information, and customer feedback. Our goal is to help readers distinguish between Mediacom’s corporate headquarters, residential support, business services, local offices, and outside complaint options.
Page Update Note
This page was updated in August 2026 with the current Mediacom corporate and residential phone numbers, support links, complaint address, leadership information, business contacts, related corporate offices, CSN resource, and customer-review summary. The former contact graphic was removed because it displayed an outdated telephone number.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Mediacom Communications Corporation, Xtream Powered by Mediacom, Mediacom Business, OnMedia, the Commisso family, or any government agency. This page is provided for informational, review, and complaint purposes only. Phone numbers, support hours, services, ownership details, and complaint procedures can change; verify important information directly with Mediacom.
Mediacom Complaints, Reviews, Ratings, and Feedback
Have you contacted Mediacom about an internet outage, slow connection, billing dispute, rate increase, television problem, equipment replacement, technician appointment, service cancellation, mobile account, business service, or unresolved complaint? Share the general issue, support route used, response time, and whether Mediacom resolved the problem. Do not include private account, payment, identity, address, or employee information.
