Spectrum Corporate Office Headquarters 

Well We Have Never Had Spectrum Before. They Sent The Wrong Type Of Installer, Then We Were Delayed Until The Next Day When They Could Get The Fiber Installer Here. You Would Think We Would Be All Good, Nope! The Installed Neglected To Tell Me That My Car Couldn’t Leave Its Spot, As He Left The Fiber Line Across The Driving Path. He Waited Until After It Was Installed And Told Me Then. Not Before So I Could Have Just Moved It. So I Got A Text That Said They Would Be Here To Bury The Line In 4 Days. Yesterday, I Was Lied To Again, All Day Long, They Said Someone Would Show Up To Bury The Line. No One Showed Up. So Today The Same Thing. It Is After Noon And After Much Reaching Out By Messages And Phone Calls And Chat System On Their Site-and My Car Is Still Blocked In! Last Person Said Someone Would Call. To Make Matters Worse They Have Totally Dropped The Ball Because No One Has Came To Mark The Ground So They Can Safely Bury It. What Is Wrong With This Company?? I Have Had My Car Trapped In The Yard For 5 Days Now. How Many Of You Here Can Do Without Your Vehicle. This Is Called Passing The Buck And Lying Non Stop. This Time I Am Going To Email Corporate And See What They Think Of All Of This. And If Anyone Else Would Like The Email Address To Contact Them Here It Is.

Spectrum, Outstanding Customer SServiceWhile waiting over 45 minutes for a service advisor to meet with us, we witnessed one associate who helped over six customers while the other 4 associates waited in one customer or stayed in the back storage area. This guy was fantastic and should be promoted as a team leader or manager! It’s is just too bad that his other colleagues did not have his same drive and customer service work ethic. There were at least 8-9 customers waiting and he did his best to reduce the wait time for all and created each customer with a warm smile and greeting. The name of this service advisor name is Christian And he works in the Spectrum store located in Riverview Florida.

Spectrum advertises false information about joining the mobile part of Spectrum. Spectrum advertises 2 cellular phones to join and have your cellular paid for up to $1500.00. We had 2 lines switched to Spectrum for the $25.00 a month and no other charges but wouldn’t pay the $330. that is owed on my daughter’s phone. That’s out and out misleading. Spectrum is not proving itself to be untrust worthy. I have been a customer with Spectrum for over 32 years from time warner to now. I would like you to look into this and let me know please.

Spectrum, Outstanding field service technician performance! Villas On The Green, Riverview, Fl. 33579

Good morning: I recently contacted Spectrum for a questionable issue with the underground cable box.

This morning 08/29/2024 as promised, the Spectrum technician arrived. His name is Jose. Not only was he a true professional within the performance of his job responsibilities, but most important, the approach towards customer service was excellent in every sense of the word. This individual was attentive to all of my questions and concerns as I am very inquisitive at my old age. He addresses, located and corrected everything I was concerned about and then some. Jose took the time to not only correct several items within the cable and connectors system, but in addition he answered all of my interrogation questions. At this date and time, I am more pleased with the professional attention Jose displayed towards servicing our Spectrum overall system than before. With that said; Thank you Spectrum for Jose and his level of customer service, attention and professional approach as well as overall performance at our home. Thank you.

Spectrum Mobil has some of the Best Customer Service People I’ve ever dealt with!

When I read bad reviews it’s usually from people who don’t get what they want and blame it on customer service. Well, our issue was NOT solved to our satisfaction, but the individuals we have dealt with between Jan 2 and Jan 20 have been the most understanding and, in some cases, just as frustrated with the “system” as we have been. Thanks to: Joshlene, Rhonda, Melvey, Brian, Megan, Joshlin, Ashley & Patience. Some in Service, some in Tech, and some in Billing. Yes, we talked to ALL of these folks, perhaps one or two we did not list. The issues seem to be a “glitch” in the “system” that no one seemed to be able to fix between January 2nd and January 20, so I’ll write a letter to the corporate office somewhere. But to the people who tried, Thanks. IFF my issue had been fixed. 5+++ stars.