Spectrum Corporate Office Headquarters HQ 

Spectrum can make all the errors…but as soon as I make one, I am charged for my mistake with no room for any type of customer service to fix what just happened to me. Now I cannot make my house payment because you just suck.

I am calling customer service for more than 3 days and the customer service representatives are the worst to deal with, they do not help you at all, specially a lady I was talking with named Jessica at the cancellation department, she was the most nasty person I ever heard.

I got an e-mail from Spectrum stating, We found an issue affecting your services while performing routine network maintenance. Schedule an appointment to have a Spectrum technician correct this issue. Tried to make an appointment online but said I had to call. I called and made an appointment for April 19th, 2023 between 11 AM -12 PM, as I would not be home before that date as I was going out of town. When I called the first time they said they didn’t know what the problem was but needed to do a maintenance call. I asked if they needed to enter the attic, as this is where the cable enters my house, and it is major work for me to clean the access point. I was informed if the problem was in my attic I could schedule a return service call later date. This indicates they needed to enter my house. April 19th came along no one showed up so at 2 PM I called service and was informed it was not a service call but a maintenance call, I said I knew that but no one showed up. This person then went on to tell me I didn’t need to be there as it was a maintenance call. He informed me the technician may have been here but didn’t know. I asked if they found a problem and he said there was a line issue but the call was still open.

Problem:

One of the people at customer service is lying to me. I am upset as no maintenance was done and stayed home for the service call. I do have some issues as you can check and see a cable set was sent out last week to me. I figured I would just wait for the technician and ask them but no one showed.

When you check you will see I have been a customer for over 30 years, with Time Warner before Spectrum took over. While I am at it I am not happy the price keeps going up and call and am told I have the best plan. Starting to look at streaming TV with a cheaper internet provider as I already have Netflix, Disney, and Rokou.

I would like a response that you received the e-mail and how to correct the problem with my service and your customer service.

Thanks

A fiber optic box came off the pole in a storm 2 months ago and still laying on the ground along with low-hanging wires we have to step over. The box is clearly labeled Time Warner, which Spectrum has acquired. Called the customer inquiry number. They asked 2 questions…. is it live (how the heck would I know, I’m not touching it) and what would I like done with it (really? Um, off the ground and out the way). Their response was they don’t provide service to my area so it can’t be theirs. After this, I would have their service if it was the only one offered. Can’t find a single soul that can help with getting it fixed. Came here to email a complaint and the email to the “priority escalation team” bounces. This is just ridiculous.