Spectrum Corporate Office Headquarters 

Spectrum, Repair vehicle parked on private farm land entrance. A Spectrum repair vehicle was backed into a farm field entrance completely off the road on private property. If they got out of their vehicle and stumbled due to the uneveness of the farm field and injured themselves, then they are actually trespassing and the field owner can not be held liable for that issue. Please inform your drivers Not to park on private land that is clearly marked with trespassing signs both ways for a 1/4 mile in both directions of where this individual chose to park, especially farm field entrances.

Spectrum, unbelievable, technician Mr. Will. I was a communications call-center manager for nine years and dealt with the tech supervisors and managers for Cox communications, and I have never in my life met a technician with such professionalism and quickness and caring about the job. I am stunned and I am speechless and that is hard to make me do, follow this Suffolk office supervisor manager Israel and I have pictures of going above and beyond. I have not seen anyone from any company be on time talk to the customer and actually work …like this man is now working today. I was going to cancel my service from all of the problems I’ve had and I’ve only been with y’all maybe 30 days and I had to stop take pictures and get this to the corporate office for this gentleman. You should have a trophy for this and a bonus and anyways he’s a valued your company. I’m sure you already know that. thank you and God bless you all.

Well We Have Never Had Spectrum Before. They Sent The Wrong Type Of Installer, Then We Were Delayed Until The Next Day When They Could Get The Fiber Installer Here. You Would Think We Would Be All Good, Nope! The Installed Neglected To Tell Me That My Car Couldn’t Leave Its Spot, As He Left The Fiber Line Across The Driving Path. He Waited Until After It Was Installed And Told Me Then. Not Before So I Could Have Just Moved It. So I Got A Text That Said They Would Be Here To Bury The Line In 4 Days. Yesterday, I Was Lied To Again, All Day Long, They Said Someone Would Show Up To Bury The Line. No One Showed Up. So Today The Same Thing. It Is After Noon And After Much Reaching Out By Messages And Phone Calls And Chat System On Their Site-and My Car Is Still Blocked In! Last Person Said Someone Would Call. To Make Matters Worse They Have Totally Dropped The Ball Because No One Has Came To Mark The Ground So They Can Safely Bury It. What Is Wrong With This Company?? I Have Had My Car Trapped In The Yard For 5 Days Now. How Many Of You Here Can Do Without Your Vehicle. This Is Called Passing The Buck And Lying Non Stop. This Time I Am Going To Email Corporate And See What They Think Of All Of This. And If Anyone Else Would Like The Email Address To Contact Them Here It Is.

Spectrum, I was double-billed by Spectrum and forced to make two payments, totaling $196 and some change. I did not authorize the second payment, but it was processed through autopay. When I paid early, I assumed the system would cancel the automatic payment for that month, but it didn’t. This double charge caused significant issues with my bank account, and when I reached out to Spectrum, they refused to refund the extra payment. On top of that, I was treated disrespectfully by customer service, making an already frustrating situation even worse. Spectrum needs to take responsibility for these errors and improve how they handle customers.

Spectrum, Terrible Customer Response and Service. Over a month ago we switched to Spectrum. Installer said we couldn’t connect to local box so ran above ground line from over 300 feet away, through a drainage ditch, up into tree branches and back down traversing our yard where we are soon to install a patio. One Month Later, it is still like this! Can’t mow, can’t rake leaves in the area without constanly shifting the line with the little bit of slack. Have emailed, called up the chain of command with No response. Website directs emails to: PriorityEscalationTeam@chartercom.com however, the email bounces back and undeliverable. Service is spotty with router not installed where we requested and have had to keep our old internet because we work from home which doubles our monthly internet bill. Tom Monaghan, Executive Vice President, Field Operations: I would like to, now, escalate the nightmare to you.