Reach Out To Xfinity Corporate Office – Review and Complaints 

I have returned a second phone with Xfinity, and my second experience is starting the same as my first. The first time it took several months and several hours of my time to get the return finally processed (you have to print out a shipping label, package it up, send it back, and wait for them to decide to process the return). Every attempt I made said that it would be taken care of within 24-48 hours – wrong. I did finally get it taken care of – they told me the return was unsolicited and they didn’t know what to do with the phone when it was received, but the shipping label was generated by their system and printed out for me in one of their stores. I chalked it up to a one-time error on their part. Fast forward to current times, and I have returned a second phone which they received three weeks ago (FedEx tracking confirmation), and it is still “processing”. I’ve made a couple of attempts to get it resolved first being told it could take up to 14 days (confirmed on their website – ridiculously long in my opinion), then when I checked again, I was told up to 21 days, which we are beyond now and it still has not been processed. Each time I was told it was being escalated that it would be resolved within 24 hours and that I would hear back from a supervisor within 24 hours – none of it has happened. I’ve since found that several people have had Xfinity Mobile put them off for over six months and then come back with “You are beyond our six-month return processing period and we can do nothing for you” – wish I had seen those sooner. Still paying for a phone that they have had for over three weeks.

Xfinity Mobile, I placed an order just about 2 months ago (Order #3731200195069249807) in June. My very first bill was incorrect. I was charged over $200 for a bill that should have been around $55. I have called at least 3 times and had no success and each representative says they are either going to get it resolved or forward it to someone else who can reassess the issue. I explained I’d just signed up and the sales rep who was eager to get the business placed the wrong number on a limited gig account. I talked to a rep and then disconnected and never called back yet when I was signing up I got disconnected 3 times and each time the sales rep called back to finish my order. I texted the rep and still not resolved; not only did the rep not understand what I was trying to convey but continued to say it was my fault and have to pay nothing. There is never a supervisor available and I cannot afford the $200 I was charged because the sales rep did not complete the order accurately. I was not even an existing customer this was my first month. This is ridiculous how Xfinity is taking advantage of people and then giving such poor and frustrating service. Takes forever to even speak to a rep if you do get someone and the communication is poor because of the language barrier, and I should take the brunt of this issue. I am asking that my bill be adjusted properly. I only want to pay for what I signed up for, not for what someone else’s mistake has caused.

If I could leave negative 10 stars I would. My bill has tripled since subscribing to Xfinity for the same service. Over the last 8 months, I’ve been charged for services that were never provided, charged extra “fees”, and billed for a “repayment” plan that shouldn’t have been established in the first place. I’ve spent HOURS on the phone trying to resolve these issues. I was also told “the best way to resolve the issue” was to go to an Xfinity store. More time, gas, and inconvenience because the store “can’t assist with those issues”. If you can find another provider don’t walk or run to someone else!!

Cant understand them, they don’t understand you It is a circus over and over again never resolving issues. And just when you think it my be good I go online to check my bill and see what I can do as he lost it. Now the website says the phone he has been using for a month is not active and they wanted activation it again said it was never activated. It had been activated and was finally working fine after 3 weeks of trying and now this. All the customer service can do is say”Alllllo Roseie or something like that. I can go on and on

Let’s just say I am very disappointed in Xfinity mobile services. I needed to update my phone and tried to trade my old one in. I was to apply trade-in and it would not accept it on the website ordering the phones. I was told by a csr that I had to get an iPhone for the trade-in to qualify. So I ordered an iPhone (never used one before). Iphone 14 ultra, when I finally got the phone I couldn’t set it up. The IMEI numbers were screwed up so it took almost 2 days to figure out what was wrong and try to get it working. Once we got it connected I tried using the apps on it and they did not work properly. So I requested another phone that worked properly which I got 2 days later only to find out how different the Android and ios systems are. I phones suck let me say this from the get-go. A day of this new phone I knew it wouldn’t cut it. So I called and requested to go back to Samsung, but they wouldn’t do it. I asked the girl to get her supervisor and explain my circumstances. She did and the super approved which was a relief until it came to verifying. I was having issues with the VM on my phone so they up and changed my number, worked for maybe a month. Well, to verify they have to have your proper cell number on the page, which they did not so I couldn’t verify. So I had to go to the store to have her go through with me and verify the purchase. Wait it gets better!! She took pics of my license and signature “AND PAYMENT” for the order (which I had also done on the phone). Well, they took the money out right away that fri. and Im thinking ill have my phone in a couple of days. But I kept getting you to need to verify emails, so I called and explained the situation and she told me don’t worry about it it shouldn’t (not to mention tried talking me into a “free” phone which would have cost 10.00 to ship.) They already owed me 126.00. So Monday comes around I get the email my order has been canceled!! You can imagine how happy that made me, so I went to the store again and they ordered another phone which I again paid 126.00 for. Figuring they would reverse the charges on the previous so-called “canceled” order I kept my eye on my bank account. It didn’t show up and didn’t show up so I started making phone calls. Bottom line they claim they couldn’t find any information on it and to dispute it with the bank. Now I have the proof on my banking statement but they have nothing. They either need to get help that works together or someone better at customer service or both. I filed a dispute with my bank which I should not have had to do. My phone payment will be late because they stole 126.00 from me. I get these messages about the payment via text, they will be waiting to get their money until I get mine. I have never once been late on a payment since being with them. Now I see how unorganized and unprofessional they are. I have always praised a storm up about Xfinity…boy this whole situation blew me out of the water. Will be contemplating going to another service once this phone is paid for. I AM SERIOUSLY DISAPPOINTED IN YOU XFINITY!!!