Reach Out To CookOut Corporate Office – Review and Complaints 

My wife and three grandchildren ate at the Bartlett Tn cookout yesterday. The young man taking the order was rude and curt with wife while ordering. Also, my three grandchildren and my wife got orders of fries and onion rings and was told by the manager on duty that we were only to get “5” packets of ketchup for the entire four orders. When I asked for more the man taking the order said there would be a charge of 3cents for each packet of ketchup after the initial five we go there anywhere from 2-3 times per week and spend $40 and most times more. There are plenty of other restaurants we can go to if we’re going to be treated this way. Lastly, I asked to speak to the manager and he would not even come to the front to speak to me about all of this. Overall it was a very very poor experience.

I visited the Harden Street Location in Columbia, SC, and went through the drive-through at 1:23p. The cashier taking my order, Jveahna was absolutely rude and nasty. She has no sense of customer service. She was rude and nasty from the beginning to the end of my drive-thru visit. She was on her cell phone the entire visit; never once greeted me. I parked my car, took my food back, and requested a refund. There was no way I was going to support an establishment that hired such bad characters. When I walked up to the drive-thru window after parking my car, the manager was on the register and the nasty cashier, Jveahna, was standing around. The car at the window heard my complaints and she noted her experience with this cashier was awful as well. Never once did the manager apologize for the cashier’s behavior or ask how he could make my visit better. The manager had no backbone – never once did he address the cellphone cashier. It’s very apparent this cashier thinks the customers work for her. She was awful! I can’t say enough just how rude and nasty this cashier was. Why would you hire someone like her? I spoke with someone over the phone from corporate who took my verbal complaint. Oh, and when I asked the manager for the corporate contact info and the cashier’s name, he told me to google corporate and look on my receipt for the cashier’s name. Really! And he’s management! Today’s visit has confirmed that Cook-out Restaurant is not the place to visit.

We went to the cookout in our town of Radford, VA. The drink was carbonated and the grounds looked horrible. I left an email with corporate no response whatsoever I know they have a hard time finding people to work but this is ridiculous