Reach Out To Pizza Hut Corporate Office – Review and Complaints 

Pizza Hut, I ordered online & gave the driver a 25% tip above the delivery fee. My charge card shows the correct amount but the receipt taped on the pizza box does Not show the additional tip. How does the driver know he got the extra tip if it is not on the receipt? Why isn’t the tip listed?

Pizza Hut, Not one But Both!??; The Worst. First pizza-thin crust (with cheese and Mushroom) Undercooked. Crust similar to a piece of Cardboard Tasted like they used gluten free dough. Pathetic excuse for pizza crust! could not eat. Second pizza. Raw dough in center and mid-center of pie. Half cheese mushroom Half Caramelized Onion/ Mushroom. Placed it in our toaster oven…to try and ‘cook’ it We hardly even ate 1 slice each! It made Both of us sick (sore stomach- like a lead sinker) Discarded Both pizzas in the trash. This was a complete waste of our money, appetite and time. Your staff and your company should be extremely Ashamed of this product. I don’t think that we’ll ever be back again. $38.24 for the Worst meal I have had in as long as I can remember. I think that we deserve a refund.

I’d like to know why your company spends so much time on advertising and not enough updating the outdated dilapidated buildings around the country. We are at the one at 1127 Erie Blvd, Rome, NY 13440 and it’s got ripped seats, flys on the windows, rickety furniture, chairs from the ‘80s, the bathroom hand dryer didn’t work, ceiling needs painting, my butt feels the wood under the cushion on the seat, tabletops are worn…..why aren’t you updating these buildings? Have you seen your ratings on Yelp and others? This place has a 2.5. I’d rate it lower because of the dumpy inside. There’s a vacuum in the corner behind a booth in the dining area. I’ll try attaching pictures but why aren’t they updating?

Pizza Hut, Terrible Customer Service. So at 2pm I ordered food from Pizza Hut to be at my house by 4:30pm. 5:15pm came around so I called the store and got hung up on. Then called 5 more times and got hung up on all 5 times. Had my wife call and all of a sudden nobody will talk to you. Pizza finally showed up at 5:30 pm an hour late so I told the driver to get me on the phone with her mamager. She tried for 10 minutes and then came out with the pizza to tell me that she couldn’t reach the manager either. I told the driver I’ll pass on the pizza and I will Never order from pizza hut again. Trashiest customer service ever. I will be telling everybody I know to stay away from them. Don’t waste your time. If they mess up they will not talk to you and will not make it right 🤷‍♂️ if I could give 0 stars I would. Thanks and have a good day. Btw this was in Las Vegas, Nevada and the store on 4220 E Flamingo Dr.

Pizza Hut, You triple charged us!! We tried using a credit card online twice and it said that “unable to complete” and stated that we would pay with cash. I gave the driver $40 cash when pizza arrived ’24 minutes late’, driver assured me that we had not paid for our pizza and he would require cash. The next day Pizza Hut charged us twice. I called the local Pizza Hut and was told I was speaking with the Manager but ultimately she put me on hold then another girl got on the phone and said that she had contacted her manager and was told that I would see the credit back to my account within 3 – 5 business days. That’s not good enough, my bank has locked my account until the refund is received from Pizza Hut. I was VERY embarrassed when I went to the grocery store on Saturday 11/16 and my card was declined because of the Pizza Hut charges!!!