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  • Home Goods Corporate Office Headquarters

Home Goods Corporate Office Headquarters

How To Contact Home Goods Corporate Office Headquarters

The TJX Companies, Inc.
Address:
770 Cochituate Road
Framingham, MA 01701 USA
Corporate Phone Number: 1-508-390-1000
Fax Number: n/a

Customer Service Number: 1-800-888-0776

 
  • Your store manager in NJ needs to go. If your a store manager you should be on the sales floor at customer service NOT in your stockroom putting merch out. I had one of your employees call for and waited 10min cause he was putting product on the floor (employee told me that where he was).This isn’t the first time I dealt with this manager. I wanted to see if I could get a discount on an item that was damage and it seem to take 10min by the time I got him. You need to make sure that your STORE Managers in all your store need to be at Customer service.

     
  • Last night (4/26/18), at the Home Goods in East Brunswick, NJ, I was falsely accused of stealing/eating a bag of chips by the cashier I was checking out with. I did not realize how humiliating and infuriating it can be to be falsely accused of a crime.

    She insisted there was a tape of my alleged crime and of my leaving the empty chip bag somewhere in the isle where she said she found it. She then said she saw me sitting down at a table and chairs next to the isle with the chips, and I explained I was not sitting down there (or anywhere) and that she had me mistaken for someone else. But the more I protested, the more she insisted I was a crook. I asked the manager to please review any videotape with their loss prevention department in order to clear my name as otherwise I don't feel comfortable shopping in their store again.

    I told the cashier (Kristin) — several times — that I needed an apology from her for falsely accusing me of stealing, but she refused to give me one until the store manager asked her to, and as it was completely insincere, I did not accept it. Meanwhile, three ladies in the line were getting impatient and angry, and were berating ME for holding up the line while I tried to clear my name! I had no idea anyone was waiting, else I certainly wouldn't have been rude and would have stepped aside with the manager. This was extremely aggravating and humiliating. And why only one cashier?

    This was a truly HORRIBLE customer experience experience in a store I've always had a great time shopping in. I was preparing to furnish my new THOW (tiny house on wheels) by shopping there with an interior designer friend tomorrow, but was just informed by another manager I spoke with on the phone today that Kristin is on the schedule tomorrow during the time I was planning to shop there, and I don't want to see her face or hear her voice again, so I told him I'd be shopping elsewhere unless she was given the day off.

    It's such a shame when a great store reputation gets SEVERELY tarnished by 1) A very poor hiring decision, and 2) A manager who initially sounded like she was siding with this very rude cashier against me! Not good.

    I feel a little better after speaking with this same manager again a few minutes ago and she was extremely apologetic and offered me a 10% "VIP discount" for having my reputation dragged through the mud publicly. 10% is a bit insulting, given what I just went through, but at least the apology was sincere and that was very much appreciated.

    I've contacted HG corporate and a customer service rep took down my information and said she was submitting a formal complaint to the regional manager. Hopefully they can at least send me a written apology for this humiliating, infuriating, and stressful situation that actually resulted in my having ulcer-like stomach pains for several hours afterwards, which I've never experienced before, but this was deeply upsetting as I'm an extremely honest person and I've never been accused of stealing before.

    Hopefully Kristin can be relocated to a new position in the stockroom away from people. With her shockingly rude and demeaning tone and attitude, she does not belong on the cash register or on the floor dealing with people in any way, shape, or form.

    -Peter M.

     
  • I am an octogenarian contently residing in an a small condo apartment, however, when I visit Home Goods I wish I were a bride decorating her new home. Lovely selections.

     
  • I Live in Hot Springs Arkansas and absolutely love our HomeGoods store spend many hours there a week I am very saddened that it is supposed to be moving or leaving and they're opening one in Benton that is an hour and a half from my home I won't be able to go to Benton to home goods it's just too far away I know there are a lot of people in this town that frequent home goods and I wish they could see that it is important to keep a HomeGoods store here as there are a lot of people like me that can't travel that far .

     
    • I know that you made an executive decision to close the Hot Springs store but I truly belief it was the wrong decision. I went by the store to find it closed. Walked over to Tjx and they told me about your decision. I have decorated my home with that store. Now about an hour to travel to the Benton, AR is not an option. There is a market for Home Goods in Hot Springs and I ask that you reconsider your decision. praise2hym@ sbcglobal.net

       
  • I live in Hot Springs Arkansas and absolutely LOVE going to Home Goods there. I was utterly shocked to hear the store there is closing because one is going in in Benton. That is 45 min from Hot Springs. I feel feel cheated and betrayed. Every time I go ther it is busy. I know a lot of people personally who shop there frequently as I do. I do most Christmas and holiday shopping there as well as birthdays and wedding shower shopping. I have spent a lot of money there for things like rugs, dishes,furniture,toys, wrapping paper,cards,yard and home decoration you name it I have purchased it there. I rarely go to TJMaxx that is next door any Moore because they don't have the variety as HG. I don't need that much in the way of clothes and that is mostly what TJ has. I am so disappointed in how our area has been done after our patronage to your company. I will not be going to Benton to do my shopping as it is to far and I am loyal to my area. I'm sure the store will do well on Benton but you will not be keeping your customers from our area as people I talk to say they won't be traveling that far and that if you wanted our business that you should stay in Hot Springs. You will be losing customers. Why can't that's be a store in both places so you can benefit from all of the customers.

     
  • I live in Clermont, fl. The closest store to Clermont is in winter garden, fl.
    When ever I go to winter garden, 1-you can never fine a parking space, 2- you will always stand in line to check out 3- customers are on top of each other. I have been to three other homegoods in the orlando area, there not as bad as the winter garden store. When will there be a home goods in Clermont?

     
  • sex harassment to employees at mesa stapley store. please stop so state of Arizona will not have to. folks forced to leave to san tan store to escape from male manager.

     
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    Corporate Office Headquarters
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