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Pottery Barn,Don’t buy the Tyler Leather Recliner. I bought the Tyler Leather Recliner in black in March 2023. I love the chair and the way it fits me, but color began to fade/rub off about 15-16mos after I bought it. At first I thought the little wear added character, but it kept getting worse and worse. It is now all over the front part of the chair. I have been trying to get help and get this resolved since Oct 2023 including emails with pictures and phone calls. Pottery Barn is not even responding to my emails.

Pottery Barn, Terrible Sectional. I purchased a sectional about 1 year and a half ago and there is a manufacturing defect on it. When you get up and down it makes a noise also in the middle there is a huge dip that is so uncomfortable, the sofa has not kept its shape on the back pillows. This sectional is in a location of the house that never gets used. When it was first delivered it really didn’t look like none of the pillows fit. it looked so stiff, but I was thinking maybe it just needs to settle. Not the case at all!!!! still looks the same but with a lot of noises getting up and down and terrible cushions that never kept a shape. So, for what I paid for this sofa and its only lasted a year I think it’s completely a waste of money or maybe a design error. I called and no one can do anything for me. I’m so upset with this purchase and me thinking if I purchased with a high-end company then I should get high end service and something that will last for years. Which if this sofa is a testament to your company, then high-end is not what it is, and I will never make a big purchase with Pottery Barn again.

I bought a sectional and chair on 11/24/23. The delivery date showed 1/17/24, which I accepted. When I checked the status in late December 2023, the delivery date changed to 3/14/24 to 4/1/2024. I have spent countless hours on the phone since then (I have called 4 times and each time I get a different story as to what the issue is) and still have no idea where my furniture is or if it is even made. One rep said it was “returned to stock”, one rep said the date isn’t changed (even though you can clearly see it on the details page…gaslighting at it finest), one said there is a production delay and the last one, a manager told me the furniture is en route and would be here by last week. Still no furniture and current rep on phone has no idea whats going on. I have currently been on the phone with this rep for 20 minutes now, and I am certain it will be another 2 hour phone call. I want to cancel and buy elsewhere because I have no living room furniture and won’t for a long time, but evidently I am not able to cancel. God only knows if I will get resolution. My last sofa was from Ethan Allen and it was an amazing experience. I should not have let a sale persuade me to purchase from Pottery Barn. I am going to elevate this to the Better Business Bureau and the California Department of Consumer Affairs. Buyer beware of this place.

purchased a gaming chair for my granddaughter for Christmas, and returned the first delivery for flaws in the fabric. Just received the second large staples that are sticking out on both sides of the chair. Also, it is so out of alignment that it takes two people to push it together to put in the tool to hold it together. My granddaughter loves the chair so I cannot return it. China is at its best. It would be worth paying more if made in the USA. I would like the head of customer service and quality control to contact me.

I ordered a Pierce sectional on Aug 8 to be delivered Sep 10-24 Starting in Nov I was making weekly calls for updates to my order since did not have a sofa anymore. After countless hours on hold and being transferred around many times and getting no real response I finally got a call from the delivery company for a date of Dec 21. They brought me 2 pieces of my custom-ordered sectional. Today finally I delivered the third piece, 2-3 shades different. I just want a complete refund and to come get the mismatched furniture. After being a very good customer for 15 years this is the very last purchase I will be making from Pottery Barn.