Gelson’s Corporate Office, Headquarters & Phone Number 

Gelson’s corporate office is located in Encino, California. This page provides the current Gelson’s headquarters address, corporate phone number, office hours, customer-feedback routes, store complaint guidance, online-order help, rewards information, product recalls, careers, ownership details, and customer reviews.

Gelson’s Corporate Office and Headquarters Information

Address correction: Gelson’s official website identifies 16400 Ventura Boulevard, Suite 240 in Encino as its current corporate-office address. Older listings showing 9595 Wilshire Boulevard in Beverly Hills and the number 310-858-1574 should not be used as the primary Gelson’s headquarters information.

The Encino corporate office is not advertised as a public grocery-return counter, order pickup location, or walk-in complaint desk. Store purchases, returns, food-quality problems, checkout concerns, employee complaints, and missing items should normally begin with the Gelson’s store involved.

Choose the Correct Gelson’s Support Route

What to Have Before Contacting Gelson’s

• The store name, address, city, and store telephone number
• The date and approximate time of the visit, purchase, pickup, or delivery
• The receipt, order number, or transaction confirmation
• The department, checkout lane, or service involved
• The product name, size, UPC, lot code, and expiration or sell-by date
• Photographs of damaged products, packaging, shelf labels, or receipt discrepancies
• The Rewards account email or telephone number, shared only through a private official channel
• The names or roles of managers and representatives already contacted
• Copies of feedback-form confirmations and any case numbers
• A concise timeline and the specific resolution being requested

How to Escalate a Gelson’s Complaint

1. Start with the store director or manager. Store-level management is normally the best first contact for checkout, pricing, employee, product, refund, prepared-food, cleanliness, and department complaints.
2. Document the problem. Keep the receipt, product packaging, photographs, order confirmation, and a record of the store’s response.
3. Submit the corporate feedback form. Use Gelson’s official feedback page and identify the store and department involved.
4. Call the corporate office. If the concern remains unresolved, call 1-818-906-5700 during published weekday office hours. Ask whether the matter can be assigned a reference number.
5. Use written correspondence for a substantial unresolved matter. A concise letter may be addressed to Gelson’s Markets, 16400 Ventura Blvd., Suite 240, Encino, CA 91436-2176.

Send copies rather than original receipts or important documents. Do not mail perishable food, opened products, gift cards, payment cards, identification documents, or potentially contaminated merchandise to the corporate office unless Gelson’s provides specific shipping instructions.

Gelson’s Returns, Refunds, and Missing Items

For an ordinary in-store grocery concern, contact the store where the purchase was made. Bring the receipt and product when it is safe and practical to do so. If a product is spoiled, leaking, contaminated, or unsafe to transport, call the store before returning.

Gelson’s publishes separate cancellation and refund terms for certain prepared meals, fresh meat, seafood, catering, and advance orders. Those specialized policies should not be treated as a universal return period for every store purchase.

For a missing or incorrect prepared-food order, Gelson’s instructs customers to contact the store that prepared the order promptly. Keep the itemized receipt and identify each incorrect or missing item separately.

Prepared Meals, Catering, and Advance Orders

Prepared meals, catering orders, holiday meals, and certain meat or seafood orders may require advance preparation. Gelson’s current cancellation policy generally requires cancellation or modification at least two calendar days before the scheduled pickup date for covered advance orders.

Orders placed online can be addressed through the contact information in the order confirmation or by emailing ki***********@*****ns.com. Orders placed in a store should be handled by that store.

Review the current Gelson’s Cancellation Policy before requesting a change, refund, or store credit because restrictions can vary by order type and timing.

Pickup and Delivery Complaints

Gelson’s offers online grocery shopping and also links to DoorDash grocery ordering. The correct support provider depends on where the order was placed and which company processed the payment, shopper assignment, delivery, tip, and refund.

Before reporting missing, damaged, substituted, late, or incorrectly charged groceries, review the final receipt and order history. Keep photographs, delivery notifications, shopper messages, substitution records, and any refund confirmation.

Use Gelson’s Groceries Online for orders placed through Gelson’s online storefront. Use the DoorDash order and Help Center when DoorDash processed the transaction.

Gelson’s Rewards, Offers, and Pricing

Gelson’s Rewards members can earn points and receive offers and promotions. Benefits and offer periods may vary by account tier and current program terms.

For a missing discount or points problem, keep the receipt and a screenshot of the offer. Confirm that the Rewards account was entered or scanned during checkout and that the product, quantity, store, and transaction date met the offer requirements.

Members who forgot to add their Rewards information may be able to submit the purchase through the Rewards Points Inquiry option. Visit the official Gelson’s Rewards page for current terms and account tools.

Gelson’s Gift Cards

Gelson’s sells gift cards in fixed or customer-selected amounts. The company states that its gift cards are available for use in Gelson’s stores.

For a delivery, activation, balance, or redemption concern, retain the purchase receipt and contact the store or official online order route. Do not post a gift card number, PIN, barcode, or activation receipt publicly.

Product Quality, Food Safety, and Recalls

For spoiled food, damaged packaging, a broken seal, incorrect labeling, an allergen concern, foreign material, or another possible safety problem, stop using the product and contact the store promptly.

Keep the receipt, package, UPC, lot code, sell-by date, and photographs when it is safe to do so. Follow any official recall notice regarding returning or disposing of the product.

Gelson’s notes that its Product Recalls page is not a complete listing of every manufacturer recall. Consumers can also review current notices from the U.S. Food and Drug Administration and the USDA Food Safety and Inspection Service.

Seek appropriate medical assistance for a serious illness, injury, or allergic reaction. Do not post diagnoses, medical records, or another person’s health information in a public review.

Gelson’s Careers and Employee Questions

Gelson’s publishes current employment opportunities through its official Careers page. Applicants should use the application links provided there rather than sending sensitive employment documents to the general corporate address.

Current employees should use authorized internal channels for payroll, scheduling, benefits, leave, workplace accommodations, or employee-relations matters. Do not publish Social Security numbers, employee identification numbers, payroll records, schedules, medical documents, or private workplace correspondence in a public comment.

Gelson’s Reviews and Complaints

Current visible CorporateOfficeHeadquarters.com comments include individual concerns about grocery prices, coupon limits, product selection, organic offerings, shelf availability, freshness, produce bags, meat and deli quality, and perceived changes following ownership transitions.

These comments represent individual customer accounts and do not establish what occurred at every Gelson’s store, department, transaction, or customer-service interaction.

Helpful Gelson’s reviews identify the store location, approximate date, department or order type, specific concern, support route used, response time, and whether the problem was resolved.

About Gelson’s Markets

Gelson’s was founded in 1951 by brothers Bernard and Eugene Gelson. The Southern California specialty supermarket chain is known for produce, meat, seafood, deli offerings, wine, prepared foods, gourmet products, and customer service.

Gelson’s grew from 17 to 27 stores while owned by TPG. In February 2021, Gelson’s was acquired by Japan-based Pan Pacific International Holdings Corporation. Gelson’s official company profile currently identifies Koichi Toyo as president and CEO.

Gelson’s Competitors and Related Corporate Office Pages

Gelson’s competes with premium supermarkets, natural-food retailers, conventional grocery chains, specialty markets, prepared-food providers, and grocery-delivery services. Verified related Corporate Office Headquarters pages include:

• Whole Foods Market Corporate Office
• Trader Joe’s Corporate Office
• Sprouts Farmers Market Corporate Office
• Ralphs Corporate Office
• Albertsons Corporate Office

Official Gelson’s Resources

• Gelson’s Official Website
• Gelson’s Corporate Contact Information
• Store and Product Feedback
• Gelson’s Store Locator
• Gelson’s Groceries Online
• Gelson’s Rewards
• Gelson’s Gift Cards
• Gelson’s Product Recalls
• Order Cancellation Policy
• Gelson’s Careers
• Gelson’s Company Profile
• Gelson’s History
• Gelson’s Privacy Policy

Frequently Asked Questions About Gelson’s Corporate Office

Where is Gelson’s corporate office?

Gelson’s corporate office is located at 16400 Ventura Blvd., Suite 240, Encino, CA 91436-2176.

What is Gelson’s corporate office phone number?

Gelson’s corporate-office phone number is 1-818-906-5700.

What are Gelson’s corporate-office hours?

Gelson’s publishes corporate-office hours of Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.

How do I complain about a Gelson’s store?

Contact the store director or manager first. If the concern remains unresolved, submit Gelson’s official store and product feedback form, then call the corporate office with the store location and transaction details.

How do I report a Gelson’s product problem?

Contact the store and keep the receipt, packaging, UPC, lot code, date information, and photographs. For a recalled product, review Gelson’s official recall page and follow the notice’s instructions.

Who owns Gelson’s Markets?

Gelson’s is owned by Japan-based Pan Pacific International Holdings Corporation, which acquired the supermarket chain in 2021.

Who is the president and CEO of Gelson’s?

Gelson’s official company profile identifies Koichi Toyo as president and CEO.

How do I contact Gelson’s about delivery?

Use the order history and help route associated with the platform through which the purchase was placed. Gelson’s offers online grocery ordering and also links to DoorDash.

Where can I get help with Gelson’s Rewards?

Sign in through the Gelson’s Rewards page. For missing points, use the Rewards Points Inquiry option and retain the qualifying receipt.

Does Gelson’s publish a Human Resources number?

Gelson’s does not prominently identify a universal public HR phone number for employee matters. Applicants should use the careers page, while current employees should use authorized internal Human Resources and management channels.

Can I return groceries to Gelson’s headquarters?

No public merchandise-return service is advertised at the Encino corporate office. Contact the store where the purchase was made and follow the instructions for that product or order.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, customer-service contacts, complaint routes, and company information for more than a decade.

This page distinguishes Gelson’s Encino corporate office from local stores, its Santa Fe Springs distribution center, grocery-delivery platforms, prepared-food ordering, Rewards support, careers, privacy requests, and product-recall resources.

Page Update Note

This page was updated on August 5, 2026, to replace the former Beverly Hills address and telephone listing with Gelson’s current Encino headquarters address and corporate number, add published office hours, identify current ownership and leadership, and include store feedback, delivery, prepared-order, Rewards, gift card, recall, accessibility, privacy, career, and complaint-escalation resources.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Gelson’s Markets, Pan Pacific International Holdings Corporation, any Gelson’s store, employee, supplier, delivery provider, gift card provider, or customer-service representative.

This page is provided for informational purposes only. Addresses, phone numbers, executives, office hours, store procedures, return decisions, cancellation terms, Rewards benefits, gift card rules, delivery providers, recalls, and complaint routes may change. Confirm current information through Gelson’s official website.

Share Your Gelson’s Experience

Have you contacted Gelson’s corporate office, a store director, the feedback team, grocery-delivery support, Rewards assistance, careers, accessibility support, or another department? Share your Gelson’s review, complaint, compliment, or suggestion below.

Helpful reviews include the store location, approximate date, department or order type, general issue, support route used, response time, and whether the concern was resolved. Please do not post payment details, complete order or receipt numbers, passwords, gift card numbers, home addresses, personal phone numbers, private email addresses, employee records, or unredacted documents.