Share0
Tweet0
Share0
  • H
  • |
  • B
  • |
  • DoubleTree Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints

DoubleTree Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints 

🗨  Comments 

DoubleTree corporate office headquarters information is tied to Hilton, the parent company of DoubleTree by Hilton. People often search for the DoubleTree corporate office when they need the DoubleTree by Hilton corporate office, DoubleTree headquarters, DoubleTree corporate address, DoubleTree corporate office phone number, Hilton DoubleTree corporate office, customer service number, reservations support, hotel complaint escalation, guest assistance, executive contact information, legal correspondence, or help with unresolved reservations, billing, refunds, hotel stay, Hilton Honors, app, property, cleanliness, service, deposit, cancellation, or customer-service complaints. Hilton’s global headquarters phone number is 1-703-883-1000.

DoubleTree by Hilton Corporate Office and Headquarters Contact Information

The DoubleTree corporate office phone number is best understood as Hilton’s corporate headquarters number. For most hotel-stay, reservation, billing, refund, cancellation, Hilton Honors, app, website, room, service, or property-specific issues, customers should start with the DoubleTree hotel involved, Hilton customer support, the Hilton Help Center, or the support route tied to the reservation.

DoubleTree by Hilton corporate office headquarters in McLean Virginia
DoubleTree by Hilton is part of Hilton, headquartered in McLean, Virginia.

DoubleTree Headquarters Address and Hilton Corporate Office

DoubleTree by Hilton is a hotel brand within Hilton. Hilton’s global headquarters are located at 7930 Jones Branch Drive, McLean, Virginia 22102. This is the address many readers search for when looking for DoubleTree corporate office, DoubleTree headquarters, DoubleTree by Hilton headquarters, DoubleTree corporate address, DoubleTree headquarters address, Hilton DoubleTree corporate office, or DoubleTree corporate office phone number.

DoubleTree does not operate as a separate public company with its own independent corporate headquarters. Corporate, investor, media, development, and executive-level issues generally route through Hilton corporate headquarters, while guest-service problems are usually handled through the hotel property, Hilton customer support, Hilton Honors, or the Hilton Help Center.

DoubleTree Corporate Office vs. DoubleTree Customer Service

The DoubleTree corporate office is generally used for Hilton headquarters matters, investor relations, media inquiries, hotel development questions, legal correspondence, executive-level concerns, corporate governance, and high-level unresolved complaints. Most customer issues should begin with the DoubleTree hotel involved, the front desk, hotel management, Hilton customer care, the Hilton app, Hilton Honors, or the reservation support route.

DoubleTree and Hilton support may ask for your confirmation number, Hilton Honors number, hotel name, stay dates, room number, reservation source, payment method, receipt, folio, cancellation record, complaint history, or previous case number. Do not post confirmation numbers, Hilton Honors account details, full payment-card numbers, addresses, phone numbers, email addresses, room numbers from an active stay, or private travel documents in public comment sections.

Choose the Correct DoubleTree Support Route

  • Reservation change or cancellation: Use Hilton’s reservation help, the Hilton app, or call Hilton support.
  • Hotel-stay complaint: Contact the DoubleTree hotel’s front desk or general manager first.
  • Billing, folio, deposit, or refund issue: Contact the hotel where the stay occurred and keep your folio and payment records.
  • Hilton Honors issue: Use Hilton Honors support through the Hilton Help Center or call 1-800-4HONORS.
  • DoubleTree brand reservations: Call 1-800-222-TREE.
  • App, website, or login problem: Use Hilton’s Help Center and include screenshots with private information removed.
  • Meeting, event, or group booking issue: Contact the property sales or events team connected to the contract.
  • Gift card issue: Use Hilton’s official gift card support route and keep full gift card details private.
  • Media inquiry: Use Hilton’s corporate media contact route.
  • Corporate-level concern: Contact Hilton corporate office after normal hotel and customer-service routes have been attempted.

What to Have Before Contacting DoubleTree Corporate Office

  • Your full name and contact information
  • The DoubleTree hotel name and location
  • Reservation confirmation number, but not in public comments
  • Hilton Honors number, but only through official support channels
  • Check-in date, check-out date, and room type
  • Folio, receipt, billing statement, deposit record, or refund confirmation
  • Cancellation number, booking-source details, or third-party travel-site confirmation, if relevant
  • Photos or videos of room, cleanliness, maintenance, or property concerns, with private information removed
  • Names of hotel managers or support representatives previously contacted, if available
  • Case number, email thread, chat transcript, or support reference number
  • A short timeline and the specific resolution you are requesting

Do not post private information in public reviews or comment sections. Avoid sharing confirmation numbers, Hilton Honors account details, payment-card numbers, passport information, driver’s license information, addresses, phone numbers, email addresses, room numbers from an active stay, travel documents, or screenshots containing private data.

How to Escalate a DoubleTree Complaint

Start with the DoubleTree hotel involved. If the complaint happened during a stay, ask for the front desk manager, rooms manager, food and beverage manager, sales manager, or general manager depending on the issue. For billing, receipt, deposit, or refund problems, ask the property to review the folio and provide a written explanation.

If the hotel does not resolve the complaint, contact Hilton customer support through the Hilton Help Center, chat, phone support, or your Hilton Honors account. Include the hotel name, stay dates, confirmation number, folio, photos, support history, and the resolution you are requesting.

If the issue remains unresolved after using the hotel and Hilton customer-service routes, you may contact Hilton corporate office. Written corporate correspondence may be sent to Hilton, 7930 Jones Branch Drive, McLean, VA 22102. Corporate correspondence is best used for unresolved or higher-level issues after the property and customer-support routes have been attempted.

Common Reasons Guests Contact DoubleTree Corporate Office

  • Finding the DoubleTree corporate office or headquarters address
  • Looking for the DoubleTree corporate office phone number
  • Trying to contact DoubleTree by Hilton customer service
  • Reservation, cancellation, no-show, or rate disputes
  • Billing, deposit, folio, refund, or duplicate charge complaints
  • Room cleanliness, maintenance, housekeeping, or amenity issues
  • Noise, safety, security, parking, or property-condition complaints
  • Hilton Honors points, benefits, elite status, or account issues
  • App, website, digital key, check-in, or checkout problems
  • Meeting, event, group booking, or wedding block issues
  • Accessibility, pet policy, smoking fee, or incidental charge complaints
  • Employee conduct, management response, or hotel-service concerns
  • Media, development, investor, legal, or corporate questions

DoubleTree Reservations, Cancellations, and Refund Complaints

DoubleTree reservation complaints may involve changed rates, canceled bookings, third-party travel-site issues, no-show charges, cancellation deadlines, prepaid reservations, group rates, event blocks, or confusion over hotel policies. Start by reviewing the reservation confirmation and contacting the hotel or Hilton support before the stay date whenever possible.

If a refund or cancellation issue is not resolved, gather the reservation confirmation, cancellation number, booking source, rate rules, hotel emails, billing records, and support history. If the reservation was made through a third-party travel site, the third-party booking company may also need to be contacted because the hotel may not control every refund or change.

DoubleTree Billing, Deposit, Folio, and Charge Complaints

Billing complaints may involve incidental holds, deposits, resort fees, parking charges, restaurant charges, room-rate differences, taxes, cancellation fees, smoking fees, pet fees, damage charges, duplicate charges, or delayed refunds. Ask the hotel for a final folio and a written explanation of any charge you do not recognize.

Before escalating, compare your confirmation, final folio, credit card statement, and any hotel emails. Some pending authorizations may take time to drop from a bank account or credit card. If a charge appears unauthorized or incorrect after the hotel has reviewed it, contact Hilton support and your financial institution as needed.

DoubleTree Room, Service, and Property Complaints

Room and property complaints may involve cleanliness, maintenance, noise, air conditioning, plumbing, bedding, smoke smell, accessibility features, room type, amenities, parking, food service, housekeeping, or safety concerns. Report urgent problems to the hotel during the stay so management has a chance to fix the issue or move rooms.

If the issue is not addressed during the stay, take photos, save messages, and write down the date, time, room number, and staff members contacted. After checkout, contact the hotel manager or Hilton support with a clear summary of the issue and requested resolution.

Hilton Honors, App, Digital Key, and Account Complaints

Hilton Honors complaints may involve missing points, stay credit, elite benefits, room upgrades, digital check-in, digital key, password resets, account access, or name and email changes. Use the Hilton Help Center or Hilton Honors support and keep stay records, confirmation numbers, and screenshots with private information removed.

App and website complaints may involve login errors, reservation display problems, digital key access, payment updates, profile changes, or booking issues. Because account-specific support requires verification, use Hilton’s official app, website, chat, or phone support instead of posting account details publicly.

DoubleTree Reviews and Complaints

DoubleTree reviews vary by property, owner, management team, location, age of the hotel, room type, support route, and guest expectations. Positive reviews often mention the warm DoubleTree cookie, Hilton Honors benefits, friendly staff, comfortable rooms, event space, convenient locations, and business-travel features. Complaints often involve billing, deposits, cleanliness, maintenance, noise, parking, breakfast, housekeeping, outdated rooms, customer-service response, refunds, and difficulty getting a clear escalation path.

If you leave a DoubleTree review below, include the hotel location, stay dates, support route used, whether the issue involved reservations, billing, room condition, service, Hilton Honors, app support, corporate office, or customer service, and whether the matter was resolved. Do not include private account, payment, travel, room, address, phone, or confirmation details in a public comment.

Scam and Fake DoubleTree Support Warning

When searching for DoubleTree customer service, DoubleTree corporate office, DoubleTree headquarters, Hilton support, Hilton Honors, or DoubleTree reservations, make sure you are using official Hilton.com pages, the Hilton app, the official DoubleTree brand page, or trusted corporate-office resources. Be cautious with fake booking sites, fake phone numbers, fake refund offers, fake hotel confirmation emails, and third-party pages asking for payment or account details before providing support.

Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, Hilton Honors credentials, passport photos, driver’s license photos, wire transfers, gift card numbers, remote access, or private travel documents to anyone who contacts you unexpectedly claiming to represent DoubleTree, Hilton, a refund department, a reservation desk, or customer service. If unsure, go directly to Hilton.com, the Hilton app, or the phone number shown on your official reservation confirmation.

DoubleTree Competitors and Related Corporate Office Pages

Customers researching DoubleTree corporate office information may also compare related hotel and travel corporate office pages, including Hilton Corporate Office, Marriott Corporate Office, Sheraton Corporate Office, Holiday Inn Express Corporate Office, Fairfield by Marriott Corporate Office, and Hyatt Corporate Office. These companies may have similar complaint categories involving reservations, billing, deposits, refunds, room quality, loyalty points, app support, hotel management, and customer-service escalation.

Related Resources

Frequently Asked Questions About DoubleTree Corporate Office

Where is DoubleTree corporate office?

DoubleTree by Hilton is part of Hilton. Hilton’s global headquarters are located at 7930 Jones Branch Drive, McLean, VA 22102.

What is the DoubleTree corporate office address?

The DoubleTree corporate office address is Hilton’s global headquarters address: 7930 Jones Branch Drive, McLean, Virginia 22102.

What is the DoubleTree by Hilton headquarters address?

The DoubleTree by Hilton headquarters address routes through Hilton at 7930 Jones Branch Drive, McLean, VA 22102.

What is the DoubleTree corporate office phone number?

Hilton’s global headquarters phone number is 1-703-883-1000. DoubleTree by Hilton reservations and support can be reached at 1-800-222-TREE.

What is the DoubleTree customer service phone number?

DoubleTree by Hilton lists 1-800-222-TREE for brand support. Hilton support and Hilton Honors can also be reached at 1-800-4HONORS.

Is DoubleTree owned by Hilton?

Yes. DoubleTree by Hilton is a Hilton hotel brand.

Who is the CEO of Hilton?

Christopher J. Nassetta is President and Chief Executive Officer of Hilton.

How do I file a complaint with DoubleTree?

Start with the DoubleTree hotel involved, then contact Hilton customer support through the Hilton Help Center, Hilton app, chat, or phone support. Keep your hotel name, stay dates, confirmation number, folio, photos, support history, and requested resolution.

Should I contact DoubleTree corporate office about a hotel stay?

Start with the hotel manager or Hilton customer support first because most stay-related issues require property-level review. Corporate correspondence is better suited for unresolved or higher-level issues after hotel and Hilton support routes have been attempted.

Where do I send Hilton investor or media questions?

Investor questions should go through Hilton Investor Relations. Media questions should go through Hilton’s corporate communications or newsroom contact routes.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, hotel brands, travel companies, retailers, restaurants, financial institutions, insurance companies, and service providers. This page is designed to help readers identify the correct DoubleTree corporate office, Hilton headquarters, hotel contact, customer-service, reservations, Hilton Honors, billing, refund, app, media, investor relations, or complaint route before escalating a concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with DoubleTree by Hilton, Hilton Worldwide Holdings Inc., Hilton, Hilton Honors, any DoubleTree hotel, any hotel owner, any franchisee, any management company, any travel agency, any booking site, any payment processor, or any Hilton employee. This page is for informational purposes only. Corporate details, phone numbers, addresses, hotel policies, reservation rules, cancellation terms, support routes, billing procedures, loyalty-program rules, and complaint processes may change over time. For official help with a DoubleTree reservation, hotel stay, billing issue, refund, Hilton Honors account, app issue, or customer-service concern, visit Hilton.com or contact Hilton through official channels.

Share Your Experience

Have you contacted DoubleTree corporate office, Hilton corporate headquarters, a DoubleTree hotel manager, Hilton customer service, Hilton Honors support, reservations, billing support, or another Hilton department about a reservation, hotel stay, refund, deposit, room issue, service complaint, billing problem, Hilton Honors issue, app problem, or customer-service experience? Share your experience below.

Helpful reviews include the hotel location, stay dates, type of issue, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as confirmation numbers, Hilton Honors account details, payment information, addresses, phone numbers, email addresses, room numbers from an active stay, travel documents, or screenshots containing private data.

Share0
Tweet0
Share0
Previous Article
Next Article

DoubleTree Management Issue

November 18, 2024

DoubleTree, Management. My daughter and I planned for a week to stay at this hotel. We made reservations over the phone and we were told it would be a $50 deposit at check in. When I arrived a young lady started to check me in, after a couple of minutes a much older lady grabbed my ID and card and said she would finish the process. She ran my card and said it was declined. I asked how much she was running it for and she replied $227. I asked why so much and she replied with it’s a $100 deposit. I told her that we were told $50 on the phone that I was $6 shy from the total. She rolled her eyes at me and said fine I’ll do it this time for what you have. She swiped my card and said I really hope you don’t have any pending charges on your account. I responded with it’s a pre paid account. She said I hope you understand I’m doing you a favor but I’m blocking your account from making any charges. When I asked if that ment we couldn’t eat at the restaurant. She got mad canceld my room and said she no longer felt comfortable renting me a room. When I asked for a manager she replied I am the manager. Her name is Kate. I walked out of there feeling like the woman in the movie pretty woman. You know the scene where she walks in to buy a dress and the lady is rude and discriminating. I have never been so humiliated in my life. I would not recommend this location at this time do to there selection of management. You can see from other reviews that the front manager is rude to a lot of guests but yet they choose to keep Kate.

N S

Doubletree Florence AZ

March 31, 2024

No running water or working toilets! ! We recently stayed at the Doubletree Hotel in Florence, Arizona. After staying Sunday night (March 10, 2024), we went down for breakfast Monday at about 8am. By 8:30am, we learned that the city was fixing a water leak and the water was shut off to the entire hotel. No shower, no working toilets, no water to take medicines. The front desk had no idea when the water would be back on. By 11:30am, we were told the water may be off all day. Toilets through-out the hotel were filled to the top. I asked what our options were and they told us we could check out and not be charged the next night (Monday, March 11). We checked out about noon and received a receipt showing a zero balance. I didn’t think about it again until we got home and saw a charge for the Monday night on our credit card. I called the Doubletree and they said I needed to contact Expedia since I booked it through them. Expedia contacted the hotel and they said they would not refund the money because they were not given advance notice. Basically, they charged us for a room with no running water or working toilets that we did not even use. I have written numerous letters with no response. This location should be shut down for Fire and Health concerns. Photos available.

K M

DoubleTree Poor Customer Service

March 21, 2024

Poor service, poorly maintained facility! Subsequent to a kidney transplant I am required to remain in Houston a minimum of 30 days. My husband reserved a suite at the Doubletree Hilton Medical Center. We believed those two names still stood for quality accommodations. We were wrong.

1. No air conditioning the first week I was here. Sick, suffering side effects from immunosuppressant meds, and 76 degrees at night. I called the front desk three times and they blew me off. My husband called and they sent somebody who repaired it.

2. Room dirty. Could not get housekeeping staff to properly clean. A friend who lives in Houston came and helped me clean.

3. Due to immune suppressant meds killing my resistance to bacteria, I needed more hand towels, washcloths, and kitchen towels than normal. After failing to make the housekeeping staff who do not speak English understand me I ask someone else at the front desk and was told I needed to buy my own.

4. I could not get housekeeping to bring toilet paper. They also were resistant to mopping the sticky kitchen floor. I doordashed Clorox wipes and disinfected both the kitchen and the bathroom and cleaned dried poop from the toilet.

5. There is no time to pack for a 30 day stay when you get the call advising that you need to get to Houston ASAP because an kidney has become available so I was forced to order clothes, toiletries, and cosmetics online. Packages delivered here were lost, and nobody shows any enthusiasm for looking for them. I am beginning to think they were taken by staff. for example, the 10th of this month, a package from J.Crew containing five articles of clothing was delivered to the front desk, but no one can find it. that’s quite a bit of money. I could go on and on, but this should give you the gist of the problem. I’m not the only guest with similar complaints. I’ve met two people in the laundry who had nearly the exact same experience as me.

D G

DoubleTree Phoenix AZ Unprofessional

February 1, 2024

Rude front desk security and staff! Yesterday I called the hotel looking for my husband because he went missing after he said that his mother was sick. However, I called the hotel where he works. DoubleTree at North Phoenix. The staff began calling me ugly and I am a very beautiful woman. They were very rude to me. Something needs to be done because it is very unprofessional to disrespect any customer or client. I am also a rewards member. May God bless your business.

E

DoubleTree Orlando FL Unsafe

January 19, 2024

Unsafe and filthy rooms!

I checked into the Orlando, FL DoubleTree Downtown on 60 SOUTH IVANHOE BOULEVARD for business travel on January 17th at approximately 10 pm EST. I checked into a room on the 9th floor. I used the keycard to unlock the door, I walked in to put down my luggage and I turned around to a strange man pushing the door open and entering into my room. I began to scream loudly and he left the room. I immediately slammed the door, locked it, and called the front desk. The front desk clerk apologized and sent a security guard to my room. The security guard suggested canceling the current room keys and reissuing a new set. I demanded a new room and the security guard escorted me to the 10th floor. He mentioned that vagrants sometimes come onto the guest floors to get warm when the temperature drops. I was shocked!!! Unfortunately, the new room had a strong mildew/moldy pet smell. I asked for another room, one that was hypoallergenic. The clerk says they had no other rooms. I barely slept because of the smell and the thought of no guests possibly roaming the halls. I stacked chairs and end tables behind the door and covered my head with the sheet to avoid the smell in the room. This location IS NOT SAFE NOR CLEAN!

A
Corporate Office Headquarters