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Unsafe and filthy rooms!

I checked into the Orlando, FL DoubleTree Downtown on 60 SOUTH IVANHOE BOULEVARD for business travel on January 17th at approximately 10 pm EST. I checked into a room on the 9th floor. I used the keycard to unlock the door, I walked in to put down my luggage and I turned around to a strange man pushing the door open and entering into my room. I began to scream loudly and he left the room. I immediately slammed the door, locked it, and called the front desk. The front desk clerk apologized and sent a security guard to my room. The security guard suggested canceling the current room keys and reissuing a new set. I demanded a new room and the security guard escorted me to the 10th floor. He mentioned that vagrants sometimes come onto the guest floors to get warm when the temperature drops. I was shocked!!! Unfortunately, the new room had a strong mildew/moldy pet smell. I asked for another room, one that was hypoallergenic. The clerk says they had no other rooms. I barely slept because of the smell and the thought of no guests possibly roaming the halls. I stacked chairs and end tables behind the door and covered my head with the sheet to avoid the smell in the room. This location IS NOT SAFE NOR CLEAN!

DoubleTree, Management. My daughter and I planned for a week to stay at this hotel. We made reservations over the phone and we were told it would be a $50 deposit at check in. When I arrived a young lady started to check me in, after a couple of minutes a much older lady grabbed my ID and card and said she would finish the process. She ran my card and said it was declined. I asked how much she was running it for and she replied $227. I asked why so much and she replied with it’s a $100 deposit. I told her that we were told $50 on the phone that I was $6 shy from the total. She rolled her eyes at me and said fine I’ll do it this time for what you have. She swiped my card and said I really hope you don’t have any pending charges on your account. I responded with it’s a pre paid account. She said I hope you understand I’m doing you a favor but I’m blocking your account from making any charges. When I asked if that ment we couldn’t eat at the restaurant. She got mad canceld my room and said she no longer felt comfortable renting me a room. When I asked for a manager she replied I am the manager. Her name is Kate. I walked out of there feeling like the woman in the movie pretty woman. You know the scene where she walks in to buy a dress and the lady is rude and discriminating. I have never been so humiliated in my life. I would not recommend this location at this time do to there selection of management. You can see from other reviews that the front manager is rude to a lot of guests but yet they choose to keep Kate.

No running water or working toilets! ! We recently stayed at the Doubletree Hotel in Florence, Arizona. After staying Sunday night (March 10, 2024), we went down for breakfast Monday at about 8am. By 8:30am, we learned that the city was fixing a water leak and the water was shut off to the entire hotel. No shower, no working toilets, no water to take medicines. The front desk had no idea when the water would be back on. By 11:30am, we were told the water may be off all day. Toilets through-out the hotel were filled to the top. I asked what our options were and they told us we could check out and not be charged the next night (Monday, March 11). We checked out about noon and received a receipt showing a zero balance. I didn’t think about it again until we got home and saw a charge for the Monday night on our credit card. I called the Doubletree and they said I needed to contact Expedia since I booked it through them. Expedia contacted the hotel and they said they would not refund the money because they were not given advance notice. Basically, they charged us for a room with no running water or working toilets that we did not even use. I have written numerous letters with no response. This location should be shut down for Fire and Health concerns. Photos available.

Poor service, poorly maintained facility! Subsequent to a kidney transplant I am required to remain in Houston a minimum of 30 days. My husband reserved a suite at the Doubletree Hilton Medical Center. We believed those two names still stood for quality accommodations. We were wrong.

1. No air conditioning the first week I was here. Sick, suffering side effects from immunosuppressant meds, and 76 degrees at night. I called the front desk three times and they blew me off. My husband called and they sent somebody who repaired it.

2. Room dirty. Could not get housekeeping staff to properly clean. A friend who lives in Houston came and helped me clean.

3. Due to immune suppressant meds killing my resistance to bacteria, I needed more hand towels, washcloths, and kitchen towels than normal. After failing to make the housekeeping staff who do not speak English understand me I ask someone else at the front desk and was told I needed to buy my own.

4. I could not get housekeeping to bring toilet paper. They also were resistant to mopping the sticky kitchen floor. I doordashed Clorox wipes and disinfected both the kitchen and the bathroom and cleaned dried poop from the toilet.

5. There is no time to pack for a 30 day stay when you get the call advising that you need to get to Houston ASAP because an kidney has become available so I was forced to order clothes, toiletries, and cosmetics online. Packages delivered here were lost, and nobody shows any enthusiasm for looking for them. I am beginning to think they were taken by staff. for example, the 10th of this month, a package from J.Crew containing five articles of clothing was delivered to the front desk, but no one can find it. that’s quite a bit of money. I could go on and on, but this should give you the gist of the problem. I’m not the only guest with similar complaints. I’ve met two people in the laundry who had nearly the exact same experience as me.

Rude front desk security and staff! Yesterday I called the hotel looking for my husband because he went missing after he said that his mother was sick. However, I called the hotel where he works. DoubleTree at North Phoenix. The staff began calling me ugly and I am a very beautiful woman. They were very rude to me. Something needs to be done because it is very unprofessional to disrespect any customer or client. I am also a rewards member. May God bless your business.