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AmeriGas, Payment requested for services not rendered. I Switched companies ( should have done sooner). The new company disconnected the AmeriGas tank, capped it off so that all AmeriGas needed to do was load it on their truck ( which they charged $199.00 to do). AmeriGas wants an additional $109.00 for their technician disconnecting and capping of the tank..which they did not do. The BBB was contacted by me and they contacted AmeriGas 2 months ago and never heard from AmeriGas and the BBB has listed the case as “ Unresolved”. Even AmeriGas is not concerned what their reputation is.

Own tank over 30 years. Amerigas is charging for a Rental! My mother has owned her tank over 30 years and just recent Amerigas has started charging her over $521.18 for a Leased tank that was never installed to begin with. The money taken needs to be put back in her Bank Account and someone needs to call her about it

All companies that sell above ground propane tanks or lease and sell propane have different colors. Clearly the pictures attached shows the age and the color does not match with AmeriGas Propane Company. Amerigas is ignoring the pictures that were sent and want my mother show proof with receipt of a tank that was purchased 30 years ago

01/10/24 I called: Amerigas 4195 Hickory Flat Highway Canton, GA 30115-6591. I asked for an emergency refill because my tank was 0%. Customer service said that they would send the driver with the refill the next day and would charge me $300 for the emergency. After calling 10 times the next day 01/11/24 customer service assured me that I would receive the fill, but they didn’t show up until the next day. On 01/12/24 after calling 10 times and talking to two useless supervisors I learned that tech had filled the tank without the presence of an 18-year-old or older (they have this requirement when the tank in in 0%). I’m upset because 1.- They told me the driver would call me when on the property (the driver never called me) 2.- The driver didn’t perform the Gas leak check (They are supposed to check for a leak when the tank is at 0%) 3.- The driver lied about how much Gas was in my tank to avoid steps 1 and 2… The driver said that my tank was at 60% and that he refilled my tank at 80%. Conclusion even when I had some Gas in my tank, I had no heat in the house because the driver failed to follow AmeriGas directions when the tank was at 0% and since he never called me, he did not turn on the pilot to ignite the system for me to be able to have Gas in my house.

AmeriGas, can’t reach anyone with authority and your customer service doesn’t know how to treat a customer As a company AmeriGas customer support is terrible. And is the worst I have ever been involved with.

AmeriGas, absolutely no support. 5 emails sent via regular email; 5 emails sent via website; several Survey feedbacks filled out recapping issue and attempts to resolve it; 7 logged calls ranging from 12 minutes to an hour 20 minuted. Went to the Orlando area Silver Star location – No customer inperson customer service. Other numerous calls many different numbers including HQ in King of Prussia, Pennsylvania that takes me to either Mumbai India or various locations in the Philippines. 2 1/2 Months of trying to contact AmeriGas. I have been overcharged for the last time – charging me foe 53.7 gals when tank shows 30 gals. Photo before fill up, day after fill up. Last extended call Aug 6th, (51 minutes) I advised the “Experienced Customer Service Advocate” ….that’s really rich — That I would Not pay this bill until someone who Spoke with me to resolve this discrepancy. No one had replied or responded to any of my attempts to communicate. Your people have seen the emails and the photos ad I have sent more then once. It’s your turn. And if you want me to return a call you need to give me a number that reaches a US citizen in the US. I will NOT call the other 6 or 7 numbers I have that all end up in the Philippines or in India. I have been a customer for 31 years and what has happened with this company, hiding behind foreign calls centers, not accepting customers in their physical locations to help address and resolve issues is ….. Despicable. UGI…. get your “stuff” together.