Reach Out To AmeriGas Corporate Office – Review & Complaints 

It took over 3 service reps just to take our money for the delivery of gas. This is the most simple business exchange they could hope for in their business model and it was a disaster. I’m taking the time to write this review in hopes that they’ll improve. It shouldn’t take over an hour of a phone call just to pay for gas delivery. This is completely unacceptable.

This company is a nightmare from start to finish. everything that has been said before is the same for us. over billing, no show for deliveries, lack of customer care, difficult to reach, chatbot on their website, ineffective. HORRIBLE!!

I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldn’t be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? 48 hours? This was an error on Amerigas and I have to suffer due to your error. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. The service guy said he was done nothing he can do and pretty much left. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. WHICH they did not because they did not touch any of the propane lines. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Why am I being penalized for something that all began from your error? So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. I am so disgusted with how I was treated. I would appreciate a call and acknowledgment of this email.

This company is the worst empty promises all day long, we have been promised 3 fills in the last week, we have been out of propane since November 12th, and today is November 18th! How do you run a business this poorly….. oh we know according to the better business b. you have an F rating, and you’re so horrid that there is a Face Book page dedicated to hating you!

refused to resolve a defective valve on the tank, gave me misinformation I’m out 70 dollars