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AmeriGas, I told them only fill when I call. Came month after month and I finally had to put on a lock. In 4 months I supposedly used more gas than I had in the prior 2 years. Had them do a fill a year ago. It only went down to 40%. They came to fill when I told them not to again if I was not there. AmeriGas said they filled to 80% when meter reads 64%. AmeriGas sent someone when I complained to read it. He said yes, it was only 64%, he took pictures and submitted the evidence. I was charged an additional $178.72 for them to come and read it. No notification of a charge to fix their own cheating staff. Worst company ever. I reported to the authorities, it is considered theft. Can’t get anyone on the phone from the US. Reported them to Better Business Bureau also. If we all do this, they will have to take action.

AmeriGas, Canceled service after 45 years! Zero Stars! I’m in agreement with other reviewers that when you call customer service it’s a long wait time, 45 minutes and you can hardly understand the person. I called December 2024 about the high cost per gallon $4.59 and asked if I could get a better price since my friends are with Ferrellgas and paying $2.49. Could hardly understand but I think she said I could lock in at $4.00 for the next year. When I mentioned what I could pay elsewhere, she didn’t respond. I told her I would be canceling my service when I returned from the holidays and don’t deliver anymore. We have been customers for over 45 years. While away, I got a delivery. I called Ferrellgas and set up an account. New customers were getting filled at $1.99 per gallon. First year tank rent free. When I got the new tank on January 11th, I called AmeriGas to pick up the tank. I was told that I needed to give a “Written 30 day notice” and she would send an email with the Terms and Conditions and I could reply to that and it would be my formal written notice of cancellation. During the conversation, she mentioned something about a charge to pick up the tank. I couldn’t believe what I was hearing and stopped her and said, I’m not paying AmeriGas to pick up their own equipment or to cancel my service. I think I more than paid for rental fees after 45 years! A person did come two weeks later and picked up the tank. To my shock, I got an email notice of a new Final Bill for $406!!!!!. Pick up charge $299.99, Service Dispatch fee $128.99, minus tank rent of -$22.95. Total due $406.03. I’ve tried to call and emailed that I am not paying this bill. No one has responded. I can only tell friends and neighbors of the terrible service and contact from Amerigas. They really don’t care about the customers even if you’ve been with them for over 45 years.

AmeriGas, Charging me to return their tank! I am extremely frustrated with AmeriGas! Their customer service is horrible and their billing department is even worse. I sold my home in December 2024. The new owners have decided to upgrade the heating system and discontinue propane service. When they called to have tank removed they were told it was still my account. I called and again asked for account to be closed and remove tank. I then received a bill for $439.48 to return their tank. Are they for real? They revised their terms and conditions without any notification and I would never have agreed to them. I am refusing to pay and will go to court is necessary.

AmeriGas is a shining example of what is wrong with corporate America. First, they charge the most per gallon of any propane provider in the United States. Second, their customer service is nowhere in America. When you call, you are on hold for over 30 minutes only to speak with someone you cannot understand because they are from another country. They should not be allowed to even operate in the United States.

AmeriGas, Propane tank Monitor Defective – 2 years later still no AmeriGas response. 1 Star rating is generous. Worst Customer service. Ever since AmeriGas had a private contractor install the the wifi monitor on my buried propane tank, it doesn’t work. Very bad installation that AmeriGas Should correct. 2 years later, still fighting with their pathetic off shore customer service representatives to fix it. Tank gas level reflects 0%, yet still half or more in tank. Tank level show 28% and no propane in the tank. I request deliveries even though I might not need them and get charge the additional fees. AmeriGas continues to charge me a yearly lease fee for a tank that doesn’t work properly. I raised concerns through customer service phone calls, website and emails and still no responses.