If you need help with a cylinder delivery, bulk-gas account, invoice, equipment order, local store or unresolved complaint, begin with the Matheson customer-support route connected to the account instead of the corporate switchboard. Matheson Tri-Gas changed its legal name to Nippon Sanso Matheson, Inc. in April 2026, although customers still commonly search for Matheson Tri-Gas headquarters and phone numbers.
Matheson Tri-Gas Corporate Office and Headquarters Information
- Current Company Name: Nippon Sanso Matheson, Inc.
- Former Company Name: Matheson Tri-Gas, Inc.
- Matheson Headquarters Address: 909 Lake Carolyn Parkway, Suite 1300, Irving, TX 75039, USA
- Matheson Corporate Phone Number: 1-972-560-5700
- Corporate Fax Number: 1-972-560-4151
- General Customer Contact: 1-800-416-2505
- General Email: in**@************so.com
- Gas Emergency – CHEMTREC: 1-800-424-9300
- Career-Opportunity Questions: 1-855-962-1068
- Official Website: Nippon Sanso Matheson
- Customer Contact Form: Contact Matheson
- Store Locator: Find a Matheson location
- Careers: Matheson careers
Which Matheson Phone Number Should You Use?
- General product, service or account question: Call 1-800-416-2505 or use the official contact form.
- Local cylinder, delivery, rental or store question: Contact the Matheson location that handled the transaction. Use the official store locator if the branch number is unknown.
- Bulk gas or enterprise-level inquiry: Use the general contact number or official contact form and identify the facility, account and type of gas service involved.
- Corporate or executive correspondence: Call 1-972-560-5700 or write to the Irving headquarters.
- Career-opportunity question: Call 1-855-962-1068 or use the official careers page.
- Gas emergency: Call CHEMTREC at 1-800-424-9300. Call 911 when there is an immediate threat to safety.
What to Have Before Contacting Matheson
Gather the information needed to identify the correct account, location, product or delivery before contacting Matheson:
- Customer or business-account number
- Invoice, purchase-order, delivery-ticket or order number
- Matheson branch city and state
- Product name, gas type, cylinder size or equipment model
- Delivery, purchase, rental or service date
- Cylinder serial or identifying information when requested through a private company channel
- Photos of damaged products, cylinders, equipment or packaging when it is safe to take them
- Names or departments previously contacted
- Prior case, email or reference numbers
- A short timeline and the specific resolution requested
Do not place confidential business records, complete account numbers, payment details, facility-security information or hazardous-material documentation in a public comment.
How to Escalate a Matheson Complaint
- Start with the responsible branch or account representative. Provide the order, invoice, cylinder, delivery or equipment information connected to the problem.
- Use Matheson’s general customer contact. Call 1-800-416-2505, email in**@************so.com or submit the official contact form.
- Request a case or reference number. Record the date, representative, department, promised response and expected completion date.
- Follow up in writing. Summarize the issue, previous contacts, supporting records and requested resolution without sending original documents.
- Ask for management review. If the branch or normal support channel does not resolve the concern, request review by the appropriate branch, account, regional or corporate manager.
- Contact the Irving headquarters when appropriate. Substantial unresolved correspondence may be addressed to Nippon Sanso Matheson, Inc., 909 Lake Carolyn Parkway, Suite 1300, Irving, TX 75039.
Emergency, safety and suspected gas-release situations should follow the emergency instructions above rather than this complaint process.
Common Reasons Customers Contact Matheson
- Delayed, incomplete or missed cylinder and bulk-gas deliveries
- Invoice, pricing, payment or credit-account questions
- Cylinder rental, deposit, exchange or return questions
- Incorrect, damaged or unavailable products
- Gas purity, specification or application questions
- Welding, safety or gas-handling equipment concerns
- Equipment servicing, installation or technical-support requests
- Safety Data Sheet and product-documentation requests
- Local store service or communication problems
- Online ordering, account-access, shipping or return questions
- Career applications and recruiting questions
- Unresolved branch, delivery or account complaints
Matheson Product and Safety Concerns
Industrial, medical, specialty and electronic gases can involve application-specific handling, storage, ventilation, transportation and equipment requirements. Review the applicable product documentation and Safety Data Sheet before using or transporting a product.
If a cylinder, valve, regulator, tank, delivery system or packaged product appears damaged, leaking, mislabeled or unsafe, do not attempt an unqualified repair. Keep people away from the affected area, follow the applicable emergency procedure and contact the appropriate company or emergency resource.
Matheson provides an official Safety Data Sheet search. Customers needing application, compatibility or technical advice should contact Matheson and an appropriately qualified safety or engineering professional.
Matheson Tri-Gas Reviews and Complaints
No reader reviews were published on this CorporateOfficeHeadquarters.com page when it was updated. There is therefore not enough verified reader feedback to calculate a rating or identify recurring complaint themes.
When submitting a Matheson review, explain whether the experience involved a local store, cylinder delivery, bulk-gas account, invoice, rental, equipment purchase, online order, technical service or corporate contact. Include the approximate date, general branch location, support route used, response time and whether the issue was resolved.
About Matheson Tri-Gas and Nippon Sanso Matheson
Matheson Gas Products traces its history to 1927. Nippon Sanso acquired Matheson Gas Products in 1989 and later acquired Tri-Gas in 1992. The businesses merged in 1999 to form Matheson Tri-Gas, Inc.
The company adopted MATHESON as its public-facing name in 2010. Effective April 1, 2026, the legal company name changed from Matheson Tri-Gas, Inc. to Nippon Sanso Matheson, Inc. The company is wholly owned by Nippon Sanso Holdings Corporation.
Nippon Sanso Matheson supplies industrial, medical, specialty and electronic gases. Its operations also include gas-handling equipment, welding and safety supplies, purification systems, inventory-management services, engineering, gas-management services and on-site gas generation.
More information about the company’s development and former names is available through its official company history and company overview.
Matheson Competitors and Related Corporate Offices
Industrial-gas competitors include Air Liquide, Air Products, Linde and Messer. Praxair should not be presented as a separate current competitor because it combined with Linde.
Related COH pages covering industrial supplies, gas distribution and business-account services include:
- Grainger Corporate Office – industrial and maintenance supplies
- Fastenal Corporate Office – industrial, construction and safety supplies
- Ferrellgas Corporate Office – propane supply and delivery
- AmeriGas Corporate Office – residential and commercial propane services
These companies offer different products and service models and may not be direct substitutes for every Matheson industrial, medical, electronic or specialty-gas service.
Official Matheson Resources
- Nippon Sanso Matheson official website
- Customer contact form
- Matheson store locator
- Matheson online store
- Safety Data Sheet search
- Matheson careers
- Company and parent information
Frequently Asked Questions
Where is Matheson Tri-Gas headquartered?
Matheson’s headquarters is at 909 Lake Carolyn Parkway, Suite 1300, Irving, TX 75039.
What is the Matheson corporate-office phone number?
The verified Matheson corporate number is 1-972-560-5700.
What is the Matheson customer-service number?
Matheson lists 1-800-416-2505 as its general customer contact. Customers with a branch-specific delivery, cylinder or invoice issue may receive faster assistance from the responsible local Matheson location.
Is Matheson Tri-Gas still the company’s name?
The company formerly operated legally as Matheson Tri-Gas, Inc. Its legal name changed to Nippon Sanso Matheson, Inc. effective April 1, 2026.
Who owns Matheson?
Nippon Sanso Matheson is wholly owned by Nippon Sanso Holdings Corporation.
What number should I call for a Matheson gas emergency?
Matheson directs all gas emergencies to CHEMTREC at 1-800-424-9300. Call 911 from a safe location when there is an immediate threat to people or property.
Does Matheson publish a general Human Resources number?
A separate public general Human Resources number was not verified. The company publishes 1-855-962-1068 for questions pertaining to career opportunities. Current employees should use their established internal HR channels.
Can I visit the Irving headquarters for customer service?
No official source reviewed identifies the Irving headquarters as a public walk-in customer-service counter. Use the store locator to find a retail location or contact the company before visiting an office.
How do I submit a complaint to Matheson corporate?
Start with the branch, account representative or general customer contact. Document the response and request management review when necessary. Substantial unresolved correspondence can be directed to the Irving corporate address.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has independently published corporate addresses, phone numbers and customer-feedback resources since 2004. For this update, we reviewed current Matheson contact information, the 2026 company-name change, parent-company records, headquarters information, customer and emergency routes, careers information, the existing image, relevant internal links and the live reader-review section.
CorporateOfficeHeadquarters.com is independent and is not operated by Nippon Sanso Matheson, Matheson Tri-Gas, Nippon Sanso Holdings, CHEMTREC or any Matheson branch.
Page Update Note
This page was substantially updated on August 29, 2026. The update confirmed the Irving headquarters address, suite number, corporate telephone and fax numbers; verified the general customer and gas-emergency contacts; removed the unsupported Human Resources label from the corporate switchboard; added the official career-opportunity number; documented the April 2026 name change from Matheson Tri-Gas to Nippon Sanso Matheson; corrected the parent-company description; removed unrelated electric-utility competitors; added relevant low-internal-link corporate-office pages; updated official resources; and confirmed that no reader reviews are currently published.
Disclaimer
This page is provided for general corporate-office, company, product-support and customer-feedback information. CorporateOfficeHeadquarters.com is not affiliated with Nippon Sanso Matheson, Matheson Tri-Gas, Nippon Sanso Holdings, CHEMTREC, any Matheson store, contractor, distributor, employee or emergency service.
Company names, addresses, phone numbers, locations, product lines, account procedures, emergency instructions and support routes can change. Verify time-sensitive information through the official company resource responsible for the issue.
Nothing on this page is engineering, medical, workplace-safety, hazardous-material, transportation, environmental, legal or emergency-response advice. Contact qualified professionals and the appropriate emergency authorities when those matters require formal assistance.
Share Your Matheson Experience
Readers may share a firsthand Matheson Tri-Gas or Nippon Sanso Matheson experience below. Helpful reviews identify the general branch or department, type of product or service, approximate date, contact route used, response time, requested resolution and whether the matter was resolved.