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  • Dominion Energy Headquarters, Corporate Office, Phone Number, Billing Address, and Complaints

Dominion Energy Headquarters, Corporate Office, Phone Number, Billing Address, and Complaints 

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Dominion Energy is a regulated energy company headquartered in Richmond, Virginia. Customers often search for Dominion Energy headquarters, Dominion Energy corporate office, Dominion Energy HQ, Dominion Virginia Power address, Dominion Energy billing address, or Dominion Energy complaints when they need help with a utility bill, outage, payment, service start or stop, meter issue, customer-service concern, claim, emergency, or escalation.

Dominion Energy Headquarters and Corporate Office

Company Name: Dominion Energy, Inc.

Older / Common Search Name: Dominion Virginia Power

Headquarters / Principal Executive Office Address:
600 East Canal Street
Richmond, VA 23219

Dominion Energy headquarters and corporate office in Richmond Virginia

Dominion Energy Headquarters Address Note

Older sources and older versions of this page may reference 120 Tredegar Street in Richmond, Virginia. Recent Dominion Energy public filings list the company’s principal executive offices at 600 East Canal Street, Richmond, VA 23219. Customers should use Dominion’s official website, billing statements, or customer support pages for the correct address tied to payments, account correspondence, claims, or service issues.

The name “Dominion Virginia Power” is still commonly searched by customers, but the current public brand is Dominion Energy. Virginia and North Carolina customers are generally served through Dominion Energy Virginia / Dominion Energy North Carolina support routes, while South Carolina electric and natural gas customers use Dominion Energy South Carolina support routes.

Dominion Energy Customer Service and Utility Support

Dominion Energy Billing Address and Payment Address

Do not assume the Dominion Energy headquarters address is the correct place to mail a payment. Billing, payment, overnight payment, claims, and executive correspondence may use different addresses. Always check your current Dominion Energy bill, online account, or official payment page before mailing a check, money order, claim, or document.

Dominion Energy Virginia Regular Mail Payment Address:
Dominion Energy Virginia
P.O. Box 26543
Richmond, VA 23290-0001

Dominion Energy Virginia Overnight Payment Address:
Dominion Energy Virginia
Attn: Customer Payment Services
600 E. Canal Street
Richmond, VA 23219

Executive Customer Experience Correspondence for Virginia / North Carolina:
Vice President Customer Experience
Dominion Energy Virginia / Dominion Energy North Carolina
P.O. Box 26666
Richmond, VA 23261

How to Escalate a Complaint with Dominion Energy

If you have a complaint about a Dominion Energy bill, payment, outage, start/stop service request, meter issue, disconnection notice, payment arrangement, service restoration, damaged property, customer-service interaction, or emergency response, start with the customer-service number for your state. Keep your account number, service address, bill date, payment confirmation, outage report, claim number, photos, emails, and names or departments you spoke with.

  1. Start with the correct Dominion Energy support line: Virginia and North Carolina customers should call 1-866-366-4357. South Carolina customers should call 1-800-251-7234 for non-emergency support.
  2. For emergencies: Call 911 when there is an immediate danger. Downed lines, sparking wires, and gas leaks should be reported through the appropriate emergency number for your service area.
  3. Ask for supervisor review: If the first customer-care response does not resolve the issue, ask for a supervisor or department-level review.
  4. Ask for Customer Relations escalation: Virginia and North Carolina customers can ask for Dominion’s Customer Relations & Policy Department if the matter remains unresolved.
  5. Use written correspondence when appropriate: For formal escalation, include a clear summary, your preferred response method, dates, account details, and copies of supporting documents.
  6. Escalate to a regulator if needed: If a regulated utility complaint remains unresolved, customers may contact the appropriate state utility regulator.

Dominion Energy Claims, Damage, and Property Issues

If you believe Dominion Energy caused damage, loss, injury, or property damage, contact Dominion Energy customer service and ask about the claims process. Virginia and North Carolina customers can call 1-866-366-4357 or write to the claims department at the address below.

Dominion Energy Virginia / Dominion Energy North Carolina Claims Department:
Dominion Energy Virginia / Dominion Energy North Carolina
Attn: Claims Department
P.O. Box 26666
Richmond, VA 23261

Claims may require photos, repair estimates, receipts, service dates, weather details, outage information, police or fire reports if applicable, and a clear explanation of why you believe Dominion Energy is responsible. Do not post claim documents, account numbers, home addresses, or private photos in a public comment.

Utility Regulator Complaint Options

Utility complaints are often regulated at the state level. If you cannot resolve a complaint directly with Dominion Energy, contact the state agency that regulates your service area.

Dominion Energy Merger / Company Update

In 2026, Dominion Energy and NextEra Energy announced plans to combine. The transaction was described as a proposed combination that requires federal and state regulator approvals and shareholder approvals before it can move forward. Until any transaction is completed, customers should continue using Dominion Energy’s official customer-service, billing, outage, and emergency contact routes.

Dominion Energy Scam, Fraud, and Utility Safety Warnings

Utility customers should be cautious of scam calls, fake shutoff threats, fake payment links, impostor technicians, spoofed phone numbers, and phishing emails or texts claiming to be from Dominion Energy. Scammers may threaten immediate disconnection, demand payment by gift card or cryptocurrency, or ask for account information through an unsafe link.

  • Use DominionEnergy.com, the Dominion Energy app, your official bill, or known customer-service numbers for payments and account help.
  • Do not pay an unsolicited caller with gift cards, cryptocurrency, wire transfer, or a suspicious payment app.
  • Do not provide your account login, password, Social Security number, or full payment information through a suspicious link.
  • Report downed power lines, gas leaks, sparking wires, or dangerous conditions by phone, not through social media or email.
  • If someone claims your service will be disconnected immediately, hang up and call Dominion Energy directly using the official number for your state.
  • Report suspected internet fraud to the FTC or the FBI Internet Crime Complaint Center when appropriate.

About Dominion Energy

Dominion Energy is a regulated energy company based in Richmond, Virginia. The company provides electric service in Virginia, North Carolina, and South Carolina, and natural gas service in South Carolina. Dominion Energy also has generation, transmission, renewable energy, offshore wind, solar, and regulated utility operations.

Because Dominion Energy customers are served by different state-specific utilities and departments, the best contact route depends on your service address, state, account type, emergency situation, and whether the issue involves billing, payments, outages, claims, scams, service transfer, or customer support.

Dominion Energy Competitors and Related Utilities

Dominion Energy operates in the regulated utility industry and is often compared with electric and gas providers such as Duke Energy, ComEd, Florida Power & Light / NextEra Energy, Southern Company, Appalachian Power, Pepco, BGE, FirstEnergy, and other regional utilities.

Related Resources

Frequently Asked Questions About Dominion Energy Headquarters

Where is Dominion Energy headquarters?

Recent Dominion Energy public filings list the company’s principal executive offices at 600 East Canal Street, Richmond, VA 23219.

What is Dominion Energy’s corporate office phone number?

Recent filings list Dominion Energy’s corporate office phone number as 1-804-819-2284. For customer service, use the support number for your state.

What is Dominion Energy Virginia customer service number?

Dominion Energy Virginia customer service can be reached at 1-866-DOM-HELP / 1-866-366-4357.

What is Dominion Energy North Carolina customer service number?

Dominion Energy North Carolina customers can call 1-866-366-4357.

What is Dominion Energy South Carolina customer service number?

Dominion Energy South Carolina customer support can be reached at 1-800-251-7234. For South Carolina gas leaks, call 1-800-815-0083. For downed or sparking lines, call 1-888-333-4465.

What is the Dominion Energy billing address?

Dominion Energy Virginia lists regular mail payments to Dominion Energy Virginia, P.O. Box 26543, Richmond, VA 23290-0001. Overnight payments are listed to Dominion Energy Virginia, Attn: Customer Payment Services, 600 E. Canal Street, Richmond, VA 23219. Always confirm the correct address on your current bill or online account.

How do I file a complaint with Dominion Energy?

Start with Dominion Energy customer service for your state. If the issue remains unresolved, ask for a supervisor and then Customer Relations escalation. If a regulated utility complaint remains unresolved, contact the appropriate state utility regulator.

Is Dominion Virginia Power the same as Dominion Energy?

Dominion Virginia Power is an older/common name customers still search for. The current public brand is Dominion Energy, with state-specific customer-service routes such as Dominion Energy Virginia, Dominion Energy North Carolina, and Dominion Energy South Carolina.

Is CorporateOfficeHeadquarters.com affiliated with Dominion Energy?

No. CorporateOfficeHeadquarters.com is not affiliated with Dominion Energy, Inc., Dominion Energy Virginia, Dominion Energy North Carolina, Dominion Energy South Carolina, NextEra Energy, any utility regulator, or any government agency.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters addresses, corporate office phone numbers, company contact details, customer-service resources, complaint guidance, and consumer review pages for major companies and organizations. Information is reviewed using official company pages, SEC filings, customer-service pages, billing pages, regulator resources, and reliable public sources when available. Readers should always verify account-specific, payment, emergency, legal, billing, or service details directly with the company before sending payments, personal information, legal documents, or sensitive correspondence.

Page Update Note

This Dominion Energy corporate office page was updated on July 7, 2026, to correct the headquarters/principal executive office address, update the corporate office phone number, clarify Dominion Virginia Power as an older search name, add state-specific customer-service numbers, include Dominion Energy billing and payment address guidance, add complaint escalation and regulator resources, include a pending NextEra Energy transaction note, add utility scam warnings, and improve the page for readers searching for Dominion Energy headquarters, Dominion Energy corporate office, Dominion Energy HQ, Dominion Energy headquarters address, Dominion Virginia Power address, Dominion Energy billing address, and Dominion Energy complaints.

Dominion Energy and NextEra Merger Note

On May 18, 2026, Dominion Energy and NextEra Energy announced plans to combine, subject to shareholder and regulatory approvals. Until the transaction is completed and official customer-contact information changes, Dominion Energy customers should continue using Dominion Energy’s official customer support, outage, billing, and emergency contact routes.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Dominion Energy, Inc., Dominion Energy Virginia, Dominion Energy North Carolina, Dominion Energy South Carolina, NextEra Energy, any state utility regulator, or any government agency. Dominion Energy names, trademarks, logos, and related marks belong to their respective owners. Information may change without notice. For official outage, emergency, billing, payment, account, claim, employment, investor, legal, regulator, or corporate matters, contact Dominion Energy directly through its official website, published phone numbers, customer-service tools, billing statements, or written correspondence addresses.

Share Your Experience

Have you contacted Dominion Energy headquarters, Dominion Energy Virginia customer service, Dominion Energy North Carolina, Dominion Energy South Carolina, the Customer Relations team, a claims department, or a state utility regulator about a bill, payment, outage, disconnection notice, service transfer, meter issue, property damage claim, payment arrangement, or complaint? Share your experience below to help other readers understand how Dominion Energy handles customer-service concerns and headquarters escalations.

Do not include account numbers, service addresses, payment details, bank information, Social Security numbers, phone numbers, emails, full bills, shutoff notices, claim documents, home addresses, login details, or other sensitive personal information in a public review.

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Dominion Disappointing Customer Service

December 4, 2024

Dominion, Terrible. I requested to get my service transferred from my apartment to my house and the representative failed to do so! I didn’t realize it and I was still paying some other bill. Randomly it got removed from my original account so I called to see what was going on and they told me that I never had my service transferred at all! I go ahead and start the service but it was on hold for months! Months of not being able to pay a bill. Then I call the third time and they told me that they would back date all the bills leading up to the month that I was currently in. This is absolutely absurd! I then got a huge bill in the mail because of Dominion’s Mistake! This morning I just got my power cut off because I couldn’t pay the overdue balance in full because I can’t just drop $600 straight off the bat! I call to see what Ican do in this situation, since they haven’t been help in anyway thus far…. they told me that I still have to pay that money in full before they can turn it back on. So my kids are supposed to freeze to death???? If Dominion did what they were supposed to do in the first place, I wouldn’t be having this issue at all because I pay my bills on time!!!!!!!!!!!

R H

Dominion Terrible Customer Service

October 9, 2024

Dominion, Disgusting customer service. Most of the females that answer phones for Dominion in VA 22202 are not truthful!! They put you on hold and Never come back to phone. Then I have to call and start All over again!! Or, they will transfer you to somebody who does Not do that JOB. I read the same Complaints online. When our Power was Off Again, and Food went Bad, they did Nothing!! The last time was about 2 Days and they blamed it on someone else. I did finally get one very nice young lady and explained the High Bill. She was very Respectful unlike most Customer Service at this and other places. A lot of Representatives like to call people by their First Name!! I have completely Cut Off Air Conditioning because it has Not been Cooling most of the time and my Landlord has gotten Cheap and Not called anyone like he is supposed to. I have learned to deal with the Heat and my Noisy Fan. Not throwing my Money down the Drain to make this company Rich!!

M S
Corporate Office Headquarters