New York State Electric & Gas Corporation, commonly known as NYSEG, has its corporate office in Binghamton, New York. This page lists the verified NYSEG headquarters address, corporate and customer-service phone numbers, emergency contacts, payment information, office hours, ownership details, careers resources, and steps for escalating an unresolved utility complaint.
NYSEG Corporate Office Quick Facts
- Company: New York State Electric & Gas Corporation
- Common name: NYSEG
- NYSEG corporate office address: 18 Link Drive, Binghamton, NY 13904, USA
- NYSEG corporate mailing address: P.O. Box 5224, Binghamton, NY 13902-5224
- NYSEG corporate office phone number: 1-607-762-7200
- NYSEG customer service phone number: 1-800-572-1111
- Customer service hours: Monday-Friday, 7:00 a.m.-7:00 p.m. Eastern Time, excluding holidays
- Automated account and payment support: 1-800-600-2275, available 24/7
- Payment arrangements: 1-888-315-1755
- Electric outage and electrical trouble: 1-800-572-1131
- Natural-gas emergency: 1-800-572-1121
- Official website: nyseg.com
- Parent company: Avangrid
- Ultimate parent company: Iberdrola, S.A.
- President and CEO: Patricia Nilsen
The 1-607-762-7200 number is NYSEG’s corporate-office line. It should not be described as a verified human-resources or residential customer-service number. For bills, payments, account changes, meter questions, starting or stopping service, and routine complaints, call the Customer Relations Center at 1-800-572-1111.
NYSEG Gas and Electric Emergency Numbers
- Suspected natural-gas leak: Get up, get out, and get away. From a safe location, call NYSEG at 1-800-572-1121 or call 911.
- Electric outage or electrical trouble: Call 1-800-572-1131 or use NYSEG’s official outage-reporting system.
- Life-threatening electrical emergency: Call 911 immediately.
- Downed power line: Stay away from the line and anything touching it. Do not attempt to move it. Report it to NYSEG or 911.
Do not email, mail, or publicly comment about an active gas leak, downed line, fire, or life-threatening condition. Use the emergency telephone numbers immediately.
How to Contact NYSEG Customer Service
NYSEG’s Customer Relations Center handles billing questions, payment problems, meter readings, account updates, start-or-stop service requests, energy usage concerns, moving, payment assistance, and routine complaints. Call 1-800-572-1111 Monday through Friday from 7:00 a.m. to 7:00 p.m. Eastern Time, excluding holidays.
NYSEG does not publish a general customer-service email address. Customers can send an online inquiry through the official NYSEG Contact Us page.
Choose the Best NYSEG Contact Route
- Billing, account, meter, or service questions: Call 1-800-572-1111.
- Automated payments, billing information, and meter readings: Call 1-800-600-2275, available 24 hours a day.
- Payment arrangement or termination-notice help: Call 1-888-315-1755, Monday-Friday, 7:00 a.m.-7:00 p.m., excluding holidays.
- Start, stop, or transfer service: Use the official NYSEG moving and service page or call customer service.
- Electric outage or electrical trouble: Call 1-800-572-1131.
- Natural-gas emergency: Leave the area and call 1-800-572-1121 or 911 from a safe location.
- Walk-in customer service: Review current addresses and hours on the official NYSEG pay-in-person page.
- Jobs and applications: Visit the official NYSEG and Avangrid careers page.
- Corporate matters: Call the Binghamton corporate office at 1-607-762-7200.
How to Escalate an NYSEG Complaint
Begin by calling NYSEG customer service and asking the representative to review the account, bill, meter reading, payment, service order, outage history, or other issue involved. Explain the specific correction or resolution you are requesting.
If the first representative does not adequately resolve the complaint, NYSEG instructs customers to ask for a supervisor. If the matter remains unresolved after NYSEG’s internal review, customers may contact the New York State Department of Public Service.
- Call NYSEG customer service at 1-800-572-1111.
- Explain the complaint in chronological order and state the resolution requested.
- Record the date, time, representative’s name, and any case or reference number.
- If needed, ask to speak with a supervisor and request a written explanation of the account decision.
- For an unresolved regulated utility complaint, contact the New York State Department of Public Service Helpline at 1-800-342-3377, Monday-Friday, 8:30 a.m.-4:00 p.m.
- Customers can also use the official New York Department of Public Service complaint process.
Information to Include in an NYSEG Complaint
- Name on the account and service address
- NYSEG account number when communicating privately with NYSEG or the regulator
- Bill date, billing period, amount, and disputed charges
- Current and prior meter readings when relevant
- Payment confirmation numbers and bank records for a missing-payment complaint
- Outage, service-order, or complaint case numbers
- Dates, times, and names from prior customer-service calls
- Copies of bills, notices, photographs, meter information, and written correspondence
- The exact remedy requested, such as a corrected bill, meter review, payment posting, service restoration, payment arrangement, or written explanation
Urgent Disconnection and Shutoff Complaints
Residential customers who have received a final notice stating that electric or gas service will be terminated within 48 to 72 hours should not rely on the standard online DPS complaint form. Call the New York Department of Public Service Emergency Hotline at 1-800-342-3355, Monday-Friday, 7:30 a.m.-7:30 p.m.
NYSEG states that when the Public Service Commission is reviewing a billing complaint, the disputed portion generally does not have to be paid during the review. Customers must still pay the undisputed balance and future bills when due. Confirm how this applies to the specific account with NYSEG or the Department of Public Service.
NYSEG Billing, Payments, and Mailing Addresses
NYSEG uses different mailing addresses for bill payments, customer-service correspondence, and corporate correspondence. Sending a payment to the headquarters may delay posting to the account.
NYSEG Bill Payment Address
NYSEG
P.O. Box 847812
Boston, MA 02284-7812
Include the NYSEG account number and payment stub with a mailed check or money order.
NYSEG Customer Service Mailing Address
NYSEG
P.O. Box 5240
Binghamton, NY 13902-5240
Use this address for routine customer-service correspondence and requested account documentation.
NYSEG Corporate Mailing Address
NYSEG
P.O. Box 5224
Binghamton, NY 13902-5224
The physical corporate-office address is 18 Link Drive, Binghamton, NY 13904.
NYSEG Pay-by-Phone Numbers
- Automated payment and account line: 1-800-600-2275, available 24/7
- Customer-service representative: 1-800-572-1111, Monday-Friday, 7:00 a.m.-7:00 p.m.
- Payment arrangements and expiring termination notices: 1-888-315-1755
Always verify payment instructions through NYSEG.com, the official NYSEG app, a current bill, or a verified NYSEG phone number.
NYSEG Utility Scam Warning
Utility scammers may threaten immediate disconnection and demand payment through gift cards, cryptocurrency, wire transfers, prepaid cards, payment apps, or an unfamiliar telephone number. Do not make a payment to someone who unexpectedly contacts you and demands immediate action.
Check the account through NYSEG.com or the official NYSEG app, or call 1-800-572-1111. Do not post complete account numbers, payment-card numbers, bank information, Social Security numbers, passwords, verification codes, medical documents, or identity records in public comments.
NYSEG Human Resources and Careers
NYSEG does not publish a separate general human-resources phone number on its customer contact page. The 1-607-762-7200 number is the corporate-office number and should not be labeled as a verified HR direct line.
Applicants should search and apply for NYSEG positions through the official Avangrid careers system. Available positions may include line work, engineering, customer service, meter reading, field service, information technology, project management, and other utility or corporate roles.
Current employees should use their manager-provided or internal Avangrid human-resources contacts rather than NYSEG customer service.
NYSEG Ownership and Corporate Structure
New York State Electric & Gas Corporation is an Avangrid utility company. Avangrid is a wholly owned subsidiary of Iberdrola, S.A. and part of the Iberdrola Group.
NYSEG and Rochester Gas and Electric operate as affiliated New York utilities within Avangrid. Patricia Nilsen serves as President and Chief Executive Officer of NYSEG and RG&E.
Corporate and Parent Company Details
- Legal company name: New York State Electric & Gas Corporation
- Corporate office address: 18 Link Drive, Binghamton, NY 13904, USA
- Corporate mailing address: P.O. Box 5224, Binghamton, NY 13902-5224
- Corporate office phone: 1-607-762-7200
- Immediate parent company: Avangrid
- Ultimate parent company: Iberdrola, S.A.
- NYSEG and RG&E President and CEO: Patricia Nilsen
- Corporate status: Regulated New York electric and natural-gas utility
About New York State Electric & Gas
NYSEG has roots extending back more than a century and provides electric and natural-gas service across a large portion of upstate New York. The company reports approximately 924,544 electric customers and 272,243 natural-gas customers across more than 40% of upstate New York.
NYSEG serves communities across 44 counties, including cities, villages, towns, residential customers, businesses, industries, and public facilities. Its operations include electricity generation, transmission and distribution, natural-gas delivery, meter services, infrastructure maintenance, outage restoration, energy-efficiency programs, and customer-account services.
As a regulated utility, NYSEG does not compete with national utilities in the same way ordinary retail companies compete for local customers. Comparable large electric and natural-gas utilities include National Grid, Eversource Energy, and Florida Power & Light.
NYSEG Complaints, Reviews, and Customer Feedback
Customer feedback on CorporateOfficeHeadquarters.com includes individual reports involving unexpectedly high bills, estimated or disputed meter readings, smart-meter concerns, difficulty obtaining billing corrections, customer-service interactions, and threatened service termination.
These reviews are individual customer accounts and should not be treated as proof that every NYSEG bill, meter, smart meter, or customer-service experience has the same problem. Billing differences may involve meter readings, estimated usage, actual usage, rates, billing periods, prior balances, payment posting, service changes, or account corrections.
If you submit an NYSEG review below, explain the type of service involved, the general issue, the steps taken with customer service, whether a supervisor or regulator was contacted, and what resolution was offered. Keep the review factual and leave out private account, payment, identity, medical, and contact information.
Frequently Asked Questions
Where is the NYSEG corporate office?
NYSEG’s corporate office is at 18 Link Drive, Binghamton, NY 13904. Its corporate mailing address is P.O. Box 5224, Binghamton, NY 13902-5224.
What is the NYSEG corporate office phone number?
The NYSEG corporate-office phone number is 1-607-762-7200. Customer account questions should be directed to 1-800-572-1111.
What is the NYSEG customer service phone number?
Call NYSEG customer service at 1-800-572-1111.
What are NYSEG customer service hours?
Customer-service representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. Eastern Time, excluding holidays.
Does NYSEG offer 24-hour telephone support?
The automated account, meter-reading, billing, and payment line at 1-800-600-2275 is available 24/7. Emergency and outage numbers are also available around the clock.
What is the NYSEG power-outage phone number?
Report an electric outage or electrical trouble by calling 1-800-572-1131.
What is the NYSEG gas-emergency phone number?
If you suspect a gas leak, leave the area and call 1-800-572-1121 or 911 from a safe location.
What is the NYSEG bill-payment phone number?
Call the automated payment line at 1-800-600-2275. Customers can also call 1-800-572-1111 during customer-service hours.
What is the NYSEG payment-arrangement number?
Call 1-888-315-1755 for payment arrangements or help involving an expiring termination notice.
What is NYSEG’s customer service email address?
NYSEG does not publish a general direct customer-service email address. Use the online inquiry options on the official NYSEG Contact Us page.
What is the NYSEG human-resources phone number?
NYSEG does not publish a separate general HR phone number. Applicants should use the Avangrid careers system, and current employees should use internal HR resources.
Where do I mail an NYSEG bill payment?
Mail checks or money orders with the payment stub to NYSEG, P.O. Box 847812, Boston, MA 02284-7812.
How do I file an NYSEG complaint?
Begin with NYSEG customer service at 1-800-572-1111 and ask for a supervisor if necessary. If the issue remains unresolved, contact the New York State Department of Public Service at 1-800-342-3377 or file a complaint online.
Who owns NYSEG?
NYSEG is an Avangrid utility company. Avangrid is wholly owned by Iberdrola, S.A.
Official NYSEG Resources
- NYSEG official website
- NYSEG contact information, mailing addresses, and office locations
- NYSEG emergency contacts and complaint procedure
- Report or check an electric outage
- NYSEG payment and billing options
- Start, stop, or transfer NYSEG service
- NYSEG walk-in offices and authorized payment locations
- NYSEG and Avangrid careers
- New York Department of Public Service complaint process
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, customer-service routes, emergency contacts, ownership details, and a public forum for customer feedback. We compare company information with current official sources and distinguish corporate, customer-service, payment, outage, emergency, employment, and regulatory contacts.
Last verified and updated: August 6, 2026. Utility contact information, office hours, payment procedures, leadership, and emergency instructions can change. Confirm time-sensitive information through NYSEG.com before sending documents or payments.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with New York State Electric & Gas Corporation, NYSEG, Avangrid, Iberdrola, or the New York State Department of Public Service. This page is provided for informational, review, complaint, and feedback purposes. Company names and trademarks belong to their respective owners.
Share Your NYSEG Review
Have you contacted NYSEG customer service, a supervisor, the corporate office, or the New York State Department of Public Service? Share a factual review of your experience involving a bill, meter reading, smart meter, payment, outage, service connection, disconnection notice, gas service, or customer-support case. Explain whether NYSEG responded and what resolution was offered, but leave out sensitive account, payment, identity, medical, and contact information.
