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La Quinta, Canceling and getting refund back. I have gotten reservations, paid in full for our stay and in 2 weeks had needed to cancel and get money back what a joke and hassel. Called hotel number, gave them my call number never called me back been 2 days. It seems every number and give them my check in number it’s always wrong. I have called, no callbacks, I have emailed no answer, I have tried to keep my cool and get my money back but to no aveil nothing seems to be working. So hard to get real person on phone always get robot telling me what to do then hangs up on me. Beware if your trying to cancel and get a refund good luck it may take a week before you do so? will never book here again and better get money back asap.

LaQuinta, Refund. I booked room from 2/16-2/18 in Springfield MA due to a surgery I was having the next day. When my family went back to the room to stay overnight from 216 to 2/18 as I was in the hospital the key didn’t work so they went down to have the key reprogramed and they wouldn’t do it for them because they were not on the reservation. So, they had to pay for another room. We I called about a refund for the room that was not used the reception was very rude same as when we checked in that girl was on the phone and her attitude was bad. Despite the fact that the room was not suitable we couldn’t shower because the shower curtain rod was on backwords and the curtain didn’t stay closed, so water went all over. I apologize as I gave a terrible review as of the way you help treated people, especially when someone is going in for a major surgery. That is someone mother, aunt, grandmother so the next time consideration is key to customer service.

La Quinta, Need a refund! I arrived at the LaQuinta by Wyndham Inn Loma land in El Paso, Texas on 1/15/25. I got the key card and went to room 122. Upon opening the door, the sheets, blankets and pillows were all over the floor, there were two plates of dog or cat food on the floor that were overflowing with some sort of liquid and there were huge dirt smudges on the walls. I went back to the front desk and advised the young lady what I experienced. I asked her to go see the room but she did not. She said I would have to call the front desk number later to seek a refund. However, when I called the front office later in the day, no one answered and I could not leave a voice mail message. Completely Unacceptable.

La Quinta, Assigned a room with sopping wet carpet due to A/C unit. on Newberry Road, Gainesville Florida. Arrived October 8, 2024. Upon checking in and entering our room the smelled of mold is overwhelming. I noticed the carpeting felt slick under my feet. When I touched the carpet it became apparent that it was sopping wet and encompassed haif the room. The moisture appeared to be originating from the A/C unit. Called the front desk, no answer. Personally went to the desk and explained to the clerk that the room was uninhabitable. She refused to assign us another room stating that it would not be fair to the arriving incoming guests to assign them this room once we were transferred.!! She said her manager was not available since it was after hours. She explained that the room had been on hold for repairs prior to it being assigned t us ( so they were aware of the problem). She stated she would send up a maintenance person in the morning. I asked about room availability so we could transfer to another and was told there were 15 available, but we’re all reserved. She refused again to reassign us. My wife is currently undergoing therapy for strong allergies including mold. When the clerk was told this she still refused to transfer us. We have patronized this hotel many times over the years since it is close to our doctors offices here in Gainesville. Worst we have ever been treated. Very disgusted. Will never come back. Will be requesting a refund in the morning.

La Quinta, Major disappointment. 9/26-9/28/24: La Quinta in Long Beach- 12441 Carson St. Hawaiian Gardens, CA 90716. There is a serious problem with the management of this hotel which leads to problems with staff and hotel upkeep. I have stayed at many wonderful La Quinta Inns which is why I was so disappointed and frustrated with this one. The elevator shakes and makes a loud noise so we took the stairs the entire stay. Stairs were filthy because no one cleaned them! Staff at front desk hid in the back, on her phone instead of vacuuming the stairs! or couldn’t find them. Sign on the front counter said: “Be back in 10 minutes”. Not true. Coffee was not hot, just lukewarm. Never had lids for coffee cups. No hot water. Microwave in our room did not work. Hot water in bathroom sink took a looong time to get hot. Check out is 11 am. I also prepaid but… I was cut off from internet hours before checkout! I went to find front desk staff( bang on counter and yell) she denied having the ability to cut me off or put me back on, wouldn’t contact manager but I continued to persist, had an attitude toward me, gaslighted me, laughed at me. Basically no respect, not professional, not cooperative and lied. I went back to room and it was turned back on! Isn’t that interesting? This is unacceptable. I will never stay here again. You need to look into the management because they are responsible for running this place and behavior of staff/upkeep.