I wanted to make you aware of some concerns from a recent stay that my family and I had in you Williamsburg, Va Laquinta property. We rented 2 rooms (on a sidenote we called four days ahead of our stay, and asked if the rooms could be adjoining or if not, at a minimum, side by side but unfortunately your employee that answered the phone told me that “he could not do that for us,”).
I’ll start by saying I understand that the hotel is not a high dollar luxury hotel and that was not at all our expectations, However, the hotel is in worse than poor condition throughout the area where the hotel rooms are located. I can except that the property is run down, and it definitely is however, there is zero reason that it should be in such filthy condition that it was in. There was a literally black mold, growing on the ceiling in one of our rooms, when we checked in and entered our room, there was a dirty baby wipe and some other trash that had clearly been swept into a corner by the cleaning crew and never picked up, the bathroom tiles on the shower had mold growing on them, when our children walked on the carpet in the room without their shoes on their feet were completely black from the amount of dirt on the carpets, and the entire hotel had a very musty smell to it to the point that the entire first floor, when you walked through the hallway, all had the doors propped open, and clearly had not been rented out.
The issues I described above are just some of the most concerning failures that we saw. My son has severe breathing issues, and the fact that we were put in a room that had black mold growing on the ceiling is absolutely unacceptable! In addition, there were cobwebs in the windows when you open the blinds in both of our rooms, multiple lights in the rooms had no light bulbs, the in room refrigerator didn’t work in 1 of our rooms, we specifically booked at your hotel because of the outdoor pool and unfortunately the pool was green the entire time we were there, so it was shut down, there were signs that said, “vending, and ice machines”, and every ice machine on every floor was broken with a sign that said “out of order” and there weren’t even any vending machines at all even though there were signs in the hall stating there was, 1 elevator was out of service (again with a sign on it) elevators and common areas were just beyond dirty to an unacceptable level.
Again, we did not book the hotel expecting it to be a luxury resort by any means however, there is absolutely no excuse for the rooms and the common areas of the hotel to be as dirty as it was. I did take photographs if you would be interested in seeing them, I’d be happy to send them along, but you can’t expect guests to pay to stay somewhere that is simply not clean and should not be tolerated. Unfortunately because of the hygiene issues regarding the mold, we were forced to check out the night before we plan to and drive four hours home at 11 o’clock at night because I was concerned for my son’s health due to the very evident black mold.
I truly hope that this feedback will be received and escalated to a level that someone steps in for the very real health concerns for the guest that book at your hotel. It is not OK and should not be acceptable for people to pay money to stay in a hotel that was in the condition that yours was in last weekend.
