Reach CenturyLink Corporate Office 

Caution! Do not under any circumstances use Century Link for phone service. My 90 year old Mother-in-Law has been without service for (as of today) 11 days. Scheduled appointments cancelled without notice, others re-scheduled without notice, promises of “tomorrow by 9am” not fulfilled, nor any call back as to why. At this point we have to rely on neighbors to check on her well being. No explanation, no contact, and no live person to talk to. Next on the list is trying to contact Corporate Office, FCC, and media. Heaven help the future customers!

Off-and-on service for 2+ years. There is NO CUSTOMER SERVICE AT CENTURYLINK. Once again, for more than 50 times, I had to explain the same problem again about no landline, just static. It has been going on for 2+ years. (To someone above, you are right, a stupid voicemail menu that does not have BILLING as a choice.) I have gotten texts that a tech would be at my house, and I did not initiate that request. YOU CANNOT TALK TO A LIVE PERSON. Service was bad before being bought by Lumen, and now it is even worse. What in the hell are the CEOs and HQ staff doing about the many problems people have written in about? Don’t these people look at social media? Can they even read? I am a senior and need my landline. Can’t call 911 on the cell, as the call goes out of state to a call center, that is then rerouted 5 times (!) back to where I am. In the meantime, the caller has died.

Century Link is a lying company and doesn’t give a s… about their customers. Century Link promised me a replacement modem on Friday and was going to ship it via UPS. UPS is a 24/7 shipping company. If they meant to ship it on Friday, then I would have been given a tracking number. However, I received no such tracking information. On Friday their customer service agent promised to ship it and it would take two to three days. Well, Monday was the third day and I received absolutely nothing from Century Link. I work a very high-end Government job and need access to the Internet to do my business while working from home. Century Link charges you an arm and leg but, doesn’t care much of their customers when it comes to the service they provide. I lease a modem and my is INOP and I asked for a replacement. Again, they promised a replacement and receive it by Monday. After not receiving the promised modem I called back to their customer service, they mentioned that it was supposed to be delivered on Monday, but they didn’t process shipping the modem till Monday. How does something get to you by Monday when Century Link doesn’t process and ship till Monday? Customer Service rep’s lie to their customers so they won’t have to hear your complaints/issues. I talked with one (ONLY ONE) supervisor that actually heard my complaint and he tried to fix thier screw-up, but it is a day later, and didn’t fix the issue at hand. Century Link states it takes two to three days via UPS to something from them, however, this ONE supervisor made it happen in one day. I mean, he actually took it upon himself to get UPS to ship this modem in one day, he got it expedited in a day. I tracked it, and the modem was shipped from the middle part of the U.S. and it was received in Phoenix the next morning. That is how service should be handled. Cudos to this supervisor for his service. However, all other customer service rep’s downright stink performing their duties/job. One last thing is that my trust in Century Link to do their job is below a 1-star level. I would give Century Link a minus 3 stars for their way of handling issues. No having internet and paying for it, there should be some sort of compensation.

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We have had no phone service for 3 weeks almost a month and with no repair person showing up after multiple daily calls and multiple dates set up for repair they still haven’t shown up. I contacted the corporate office and left msg no call back and now they refuse to answer my calls. The phone has been out about every other month for a week or more all of 2023. This company is incompetent and has poor customer service. My parents have no access to emergency services 911 and no one cares. They shouldn’t even be charging for service.

I live in a rural area where I have no cell service so I require a landline. My cell only functions via the DSL Modem from CL in my home. Every month or two, I lose service. i.e. no dial tone. I do the chat thing online. They always schedule an appointment. Nobody ever comes but I get a dial tone back within 24-48 hrs. and, and even though this is a fantastic reprieve from the telemarketers/robocalls, it is an annoyance for me. Especially at over $160/mo. Interestingly, I also pay $125/mo for DISH for TV. I am moving into a new house in 2024, on the same property, and I will be getting rid of CenturyLink forever!! Yipee! I love Elon Musk and Starlink! What’s costing me over $280/mo now will be $120 when I switch and set up VoIP. I have plenty of IT people in my family to hook me up inside too! I am sick and tired of all the issues I’ve had with telephone service since I moved in back in January 1982. Didn’t matter who owned the lines from the original Centel I had back then. Service in rural areas has been crappy. Try doing some upgrading of the computer and switching hardware.