Reach Out To CenturyLink Corporate Office – Review and Complaints 

Lost phone service. Called the c/s number and could only use the voice response system to report the loss of phone service. After three tries using the vrs….. I was able to get a repair ticket and a date and time(all day from 9 am to 6 pm) for a repair technician. No repair tech called to say “they were on their way”…….Therefore …..As the only person at home……I limited my self to being available all day…….Meaning that I did not shower, etc…..Because I did not want to miss the repair tech. Eventually, late in the day, I checked the phone line ……and unbelievably……there was a dial tone and the phone service was restored. No one from Century Link called me to say that service was restored. When was the service restored? What was the problem? Two days without phone service……..What was I to do in case of needed emergency services? I have been a Century Link customer for over 15 years. I want to be compensated for the loss of service. Customer service at Century Link had taken a nose dive into the gutter.

I’ve been a long-time customer for over 5 years and until recently was satisfied with my service, I’m disabled and on a fixed income and made that fact perfectly aware to the Boise branch of CenturyLink so they put me on a price-for-life plan. I ran that plan for a long time. One day I wanted to check if I could get faster speeds, so I contracted a CenturyLink agent and discussed a newer plan, making sure they understood that I’m on a fixed income, the agent assured me that my bill would remain the same price as before. 65 00 was the price the agent gave me for 140mps speeds. That price was what I could afford, a few months later the Boise CenturyLink office jacked my price up to 75.90! Wtf I was told my price would remain what I was quoted… now I will probably have to find a cheaper internet service in Boise… it is horrible that you promised something to a long-time customer then go back on that promise. I’m basically paying for fiber speeds and only getting 140mps also the CenturyLink web site quotes a price of 50.00 for up to 140mps. What’s this about? And why do I feel like I’m getting ripped off? …. berry. Disgruntled long-term customer…. also the modem I had blew up yesterday so I contacted an agent again the agent said they would get a new one sent out overnight. I have got no confirmation email or anything listed on my account about the replacement modem… is what the support agent says just to get you to fill out one of the chat performance reports after the agent tells you what you want to hear? Not a good way to do business.. very unhappy at this point…

I have been a customer of Century Link and its predecessor for 24 years in Arizona. Last week for unknown reasons my phone system shut down. I called for service and was told they would respond two days later. That day they said Tech assigned was not coming and work was being reassigned. The Tech never showed up and when I called I was told he would respond on Friday. This morning I received a call that the Tech was not coming and they were rescheduling for Monday. I am holding my breath. Century Link does not seem to care about its customers unless you do not pay their bill.

I live in Colorado Springs, CO. Centurylink is contracting with Metronet to install cabling all over Colorado Springs. They are currently installing cabling on my street. They are installing (burying) the cabling between the street and the sidewalk. In Colorado Springs, the city own that piece of land but the homeowners are responsible for the upkeep. Many homeowners put landscaping rock along this strip for less maintenance and less watering. The homes up the street where Metronet has completed their work these areas with rocks are a mess. There is landscaping paper and soil underneath the rocks are all just mixed together creating two problems. The look of the area and the problem of weeds growing in these rocks which the paper is three to inhibit. Today, they may start at my address. Can we stop them from destroying my rocks and paper and put things back how they found? If not there will be complaints and more from me.

While shopping I lost my debit card. while trying to cancel the card someone made a payment to you on my stolen debit card. I have tried to call and talk to someone at Century Link about the payment and I was hung up on twice and put on hold forever. I finally hung up. your menu does not have billing as a selection and you have to choose an installation so you can be transferred to billing. which they are not help, they wanted me to provide a billing account that the payment was made to. how can I do that when the card was stolen and the payment was made?