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I have had CenturyLink for over 20 years. My neighbor cut my internet line and it’s been out for 22 days. I have called over 16 times. Technicians were supposed to show up 6 times and never showed up..I have text messages that say they were here to fix it and they are not here ..Lie …im home 24 hours a day as I have a illness that keeps me home ….this has been a crap show ..I lost my job as I work from home and can’t work with no internet..They keep promising me they will get it fix …We’ll it’s 22 days now. I have been lied to you and I’m not very happy ..You would think after 20 years of being a loyal customer they would help you. Not So .. Customer service is terrible . ..

CenturyLink, Exceedingly poor customer service and response to mail correspondence. Earlier in 2024 my internet service was not available for three days. In conversation with your representative, I was advised that I would be given a credit for three days, therefore I subtracted the amount of $4.00 from the billing and sent a check. The next billing included a charge of $18.00 for a late payment and Did Not include the credit promised. Over the ensuing months I have been charged an additional $18.00 as a late charge the billing is now over $100.00 due the fact you have never given me credit for the $4.00 as promised while every month, I have included a letter explaining the circumstances. This is my last attempt to get the billing correct. If not, I will go elsewhere???????????

CenturyLink horrible repair service and scheduling. I have had problems with static on my land line for over 2 years. I’ve had repair people come out numerous times. Most recently, I had scheduled a repair and an upgrade on my phone service.

After waiting for 14 hours with no communication from CenturyLink, I see a message regarding the upgrade on my online account that they are not doing it that day. I see a message the next morning that CenturyLink “missed” my appointment for the repair. I called service again and they said that the appointment was canceled because of the upgrade; however, the website still said that they missed my appointment. They said they would reschedule for 4 days later, then my phone goes completely dead – they disconnected my service. Another phone call to get my service back up and make sure the repair appointment was still scheduled. They did come out and did some work on a phone box about a block away – less static until it rained, so called again for a repair. They scheduled it for Nov. 3, 2024; I checked the website that morning to see a message that they missed my appointment of Nov. 1, 2024. So, one more phone call to ask about that and once more get rescheduled and they said that, oh yeah, you do have an appointment scheduled today, Nov. 3 and they will be out. I’m waiting until the end of the day to finish this off, ….to see if they actually come and resolve the issue. and, no one came and no communication from CenturyLink. And I do not expect CenturyLink to follow up. ….surprise me, won’t you?

CenturyLink, My internet went down on Monday. Wednesday I called and asked for a technician to check the line. I was told that the earliest one could come was the following Thursday (a week later). Even when I complained I did not want to be without internet for over a week, I was told that I had not choice. (All the people I spoke with were from India, or other countries, and simply did not care what I wanted. Anyway, on the day the technician was supposed to come, he didn’t. But No one told me! The following day I called again and was told that the technician decided not to come because they were upgrading the line and it would be a waste of time. I asked when the line would be upgraded and the person did not know. I noticed that the cable company strung cable down our street. I am going to contact them.

CenturyLink, My 94 year old mother can’t get help with her phone service. My mother is 94 years old. She and I have reported the intrusion on her line with a conference call that she is not a part of. When this call is in process she she can’t receive calls or call out. This has been going on for at least a year. Repairman have been dispatched and they find nothing wrong. My mother is under the medical care of several Doctors. We have called during the time of the calls and still no help. We are both retired from the telephone company. I was a Central Office Operations Supervisor. I don’t understand why is so difficult to prove her with a new cable pair and new orginating equipment in the Central Office. If this works, great, if not that is something that can be elimanated. We have spoken to repairman and management to no avail. We need help before an emergency happens with her.