Reach CenturyLink Corporate Office 

CenturyLink, the non-communication company. As another reviewer voiced: there are few if any live employees, just AI and chat reps in India. Impossible to reach a live person. They have taken technology into the next century.

CenturyLink, Horrible customer service: a phone company where you can never reach customer service by phone! Our landline was without service from June 15 to August 19, 2024. The online customer service was terrible. Repair appointments were randomly rescheduled, and nothing was done despite numerous attempts on our part to contact the company. Our bill however continued to arrive and we paid the full amount for June despite having only 7 days of service. We paid a reduced amount for July but had no service at all that month. The company now wants another payment for August despite the number of days we were without service. The customer service representatives we have been able to contact online have stated that they cannot make any further account adjustments, but assure us that the outages will be credited on the “backend” if we just make a statement through a link they provided. Problem: the link does not work and did not work the 5 times I tried it while on an online chat with customer service. Their response, keep trying it will eventually work. Not true, the link still does not work. This company is the worst. No one should ever try to have phone service through them. The problem is they are the Only company that currently operates a genuine land line service, therefore they don’t care if you complain because they are the only game in town. I am going to drop this company as soon as I figure out how to port my number to another, Better, carrier.

CenturyLink, No one works there, just a facade. Going on two weeks without a telephone. Talking to them every day after being on hold for anywhere from 20 minutes to an hour, being transferred to several different people. Promised to fix it again and again and end up calling again and again. Nothing ever gets done, just promises and frustration. I really don’t think anyone works there they just listen and ignore.

CenturyLink, Can’t cancel service online. I attempted to cancel my service online do to lots of issues with service. The prompt stated I was not eligible to stop my service online. However, I tried the chat using virtual and got the same message. Attempted to call 8 times in two days and on hold for 30 plus minutes. I got hung up on 3 times. At this point, I have taken my modem down and I could give a rats a** if I ever talk to a customer representative!

CenturyLink, what service? Since July !7 /24 I’ve had no phone service. To date I’ve received 8 notices of delays each for 3 days ????. I live in the mountains in a rural area. That should tell you something. CenturyLink doesn’t want rural customers as they cost them too much compared to city or small town patrons. It’s a shame that there is such weak consumer protection in this country. Who do you contact when stuff like this happens? I am a Vietnam vet stuck in a wheel chair and can’t make appointments at the V.A. or call for Pick up for current appointments. Why would big business care about any vet when that war was only about their profits. By the way cell phones don’t work here. Vote yourselves another raise. By the way thanks for billing me while I had no service. That department is working.