Reach Out To Kwik Kar Corporate Office – Review and Complaints 

The following is a message I sent to the Kwik Kar in San Angelo, Texas 8/7/23. Absolute disregard for the customer.

I wanted to pass along my disappointment with your oil change service. At check-in, I told the lady what oil I wanted in my car. I also provided a quart of Lucas Oil Stabilizer to add to the oil change. I was charged for a full capacity change even though I provided one quart myself. When I paid for the service it noted that another weight of oil had been used, and it was fully synthetic. I didn’t ask for full synthetic and didn’t get the weight oil I asked for. When I brought this to your attention the person told me that this is what “was called for”. I am the customer and ought to get what I asked for, not disregarded like I don’t know what I am talking about. The receipt also said the windshield was washed; it was not. It showed that the carpets were vacuumed’ but they were not. It showed that the tire pressure was checked; they were not. I know this because I was aware that the front right tire was five pounds below the others when I brought it in. It was the same when I left. Now I have to question what else I was not being told the truth about. It states you checked the transmission fluid. Did you actually do it? Do you know that there is no dipstick to do that on this vehicle? How was that done? I won’t be using your service again and will pass along my experience to anyone I can. I don’t believe I was told the truth and am not at all pleased to have oil in this car I didn’t ask for.

Went in in May and had the front brakes done. Seem to be ok. Went back in July and had the rear brakes done. They were not done right. Had the vehicle back in there 2 more times. They are still not right. Corporate won’t answer. Spent over 1000.00