Life Care Centers of America corporate office is located in Cleveland, Tennessee. The company operates and manages skilled nursing, rehabilitation, Alzheimer’s and dementia care, and senior-living facilities across the United States.
This page provides the current Life Care Centers of America headquarters address, corporate phone number, facility contact resources, compliance hotline, resident and family complaint options, careers information and independent nursing-home complaint resources.
Current corporate information: Life Care Centers of America continues to list 3570 Keith St. NW, Cleveland, TN 37312 as its corporate-office address and 423-472-9585 as its corporate telephone number.
Life Care Centers of America Corporate Office Headquarters
- Company: Life Care Centers of America, Inc.
- Life Care Corporate Office Address: 3570 Keith St. NW, Cleveland, TN 37312, USA
- Life Care Corporate Office Phone Number: 423-472-9585
- Compliance Hotline: 1-877-423-8305
- Compliance Reporting: Life Care EthicsPoint
- Corporate Contact: Life Care Contact Page
- Find a Life Care Location: Life Care Location Directory
- Make a Payment: Life Care Payment Portal
- Careers: Life Care Careers
- Official Website: LCCA.com
Where Is Life Care Centers of America Corporate Office?
The current Life Care Centers of America corporate-office address is:
Life Care Centers of America, Inc.
3570 Keith St. NW
Cleveland, TN 37312
USA
Life Care continues to identify this Cleveland address as its corporate offices.
This is the location readers are generally looking for when searching for Life Care Centers of America corporate office, Life Care Center corporate office, Life Care corporate office, Life Care headquarters or Life Care corporate office Cleveland TN.
What Is the Life Care Corporate Office Phone Number?
The current Life Care Centers of America corporate-office phone number is 423-472-9585.
The company publishes this number with its Cleveland corporate address throughout its current official website.
Life Care does not prominently identify a separate nationwide customer-service telephone number for all patient and resident concerns. Issues involving a specific care center should generally begin with that facility.
How to Contact a Life Care Center
Life Care operates or manages more than 200 skilled nursing, rehabilitation, Alzheimer’s and senior-living campuses across 27 states.
Each Life Care facility has its own:
- Address
- Telephone number
- Executive Director or administrator
- Nursing leadership
- Business office
- Admissions staff
- Rehabilitation team
- Local contact form
Use the official Life Care Location Directory to find the center involved.
For most patient, resident and family concerns, contacting the individual facility first is more useful than calling corporate headquarters because local leadership has access to the resident’s records, staffing information and daily operations.
How to Escalate a Life Care Centers of America Complaint
For a non-emergency resident or patient concern, use a documented escalation process.
- Start with the appropriate employee or department: Raise the concern with nursing, rehabilitation, dietary, billing or another team directly involved.
- Ask for department leadership: Speak with the director of nursing, business office manager or appropriate supervisor when necessary.
- Contact the Executive Director: The facility’s Executive Director or administrator is generally the appropriate local escalation point.
- Keep a written timeline: Record dates, approximate times, people contacted and what response was promised.
- Contact corporate headquarters: For an unresolved company-level concern, call 423-472-9585.
- Use the Compliance Hotline when appropriate: Suspected misconduct, serious compliance issues or qualifying quality-of-care concerns can be reported at 1-877-423-8305 or through Life Care’s confidential EthicsPoint system.
- Use an independent regulatory route when necessary: Serious nursing-home care, safety, abuse, neglect or resident-rights concerns may also be reported to the appropriate state agency or Long-Term Care Ombudsman.
Life Care Compliance Hotline
Life Care Centers of America maintains a formal Compliance and Ethics Program and a confidential reporting system.
- Compliance Hotline: 1-877-423-8305
- Online Reporting: LCCA EthicsPoint
- Compliance Fax: 423-339-8318
- Compliance Mailing Address: Chief Compliance Officer, Life Care Centers of America, Inc., 3001 Keith St. NW, Cleveland, TN 37312
Life Care states that the hotline can be used by employees, healthcare professionals, contractors and others to report suspected misconduct or other legitimate compliance concerns.
Examples listed in Life Care’s current Compliance and Ethics Program include:
- Repeated failure to provide necessary care in a timely manner
- Patterns of care that do not meet accepted standards
- Serious quality-of-care concerns
- Staffing levels that may not meet applicable requirements
- Possible falsification of care documentation
- Improper Medicare, Medicaid or insurance billing
- Other suspected legal, ethical or compliance violations
The hotline provides an option for confidential or anonymous reporting.
Urgent Safety, Abuse or Neglect Concerns
Do not wait for a corporate-office response when a resident or patient faces an immediate medical or safety emergency. Call 911 or the appropriate local emergency service and notify facility leadership.
Concerns involving suspected abuse, neglect, serious mistreatment, inadequate care, unsafe conditions or other potential nursing-home violations can also be reported outside Life Care.
Medicare directs nursing-home complaints involving matters such as abuse, neglect, poor care, insufficient staffing, unsafe or unsanitary conditions and mistreatment to the appropriate State Survey Agency.
Use Medicare’s nursing-home complaint resources to find the appropriate agency for the state where the facility is located.
You can also call 1-800-MEDICARE / 1-800-633-4227 for help finding State Survey Agency information.
Long-Term Care Ombudsman Help
Every state has a Long-Term Care Ombudsman program that advocates for residents of nursing homes, assisted-living communities and similar long-term-care settings.
Ombudsman programs can help residents and families with concerns involving:
- Resident rights
- Care and treatment concerns
- Response to requests for assistance
- Transfers or discharges
- Staffing concerns
- Food and services
- Communication with facility management
- Other quality-of-life issues
To locate the appropriate program, call the federal Eldercare Locator at 1-800-677-1116 or use the official Eldercare Locator.
How to Check a Life Care Nursing Home’s Medicare Information
Quality ratings, inspection findings and other regulatory information can vary substantially from one Life Care facility to another.
Families researching a particular nursing home should use the federal Medicare Care Compare system and search the exact facility name and location.
Care Compare can provide information such as:
- Overall nursing-home ratings
- Health inspection information
- Staffing data
- Quality measures
- Ownership information
Ratings and inspection histories belong to individual facilities and should not automatically be generalized to every Life Care Centers of America location.
Life Care Billing and Payment Questions
Questions about a resident or patient’s bill should normally begin with the business office at the Life Care facility involved.
Keep copies of:
- Statements and invoices
- Payment confirmations
- Medicare or insurance notices
- Admission or financial agreements
- Correspondence about disputed charges
Life Care also provides an official online payment system that allows users to select the state and individual facility before accessing the appropriate payment portal.
Access the Life Care payment portal.
Do not send payment-card numbers, bank information or private insurance records through an unverified email address or public review.
Life Care Rehabilitation and Skilled Nursing Services
Life Care Centers of America provides several types of care, although available services vary by location.
Current services include:
- Skilled nursing
- Short-term rehabilitation
- Inpatient rehabilitation
- Outpatient rehabilitation at participating facilities
- Post-operative recovery
- Long-term care
- Alzheimer’s and dementia care at participating locations
- Independent living at certain campuses
- Assisted living at certain campuses
Families should confirm the exact services, admission criteria, insurance participation and available beds directly with the facility they are considering.
Life Care Centers of America Locations
Life Care currently operates or manages more than 200 skilled nursing, rehabilitation, Alzheimer’s and senior-living campuses in 27 states.
States with Life Care locations include:
- Arizona
- Colorado
- Florida
- Georgia
- Hawaii
- Idaho
- Indiana
- Kansas
- Kentucky
- Massachusetts
- Michigan
- Missouri
- Nebraska
- Nevada
- New Mexico
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wyoming
Use the official Life Care facility directory for current addresses and phone numbers.
Life Care Careers and Human Resources
Life Care Centers of America operates a separate employment website for corporate and facility job opportunities.
Job seekers can use the official Life Care Centers of America Careers site to search openings.
Career areas may include:
- Nursing
- Certified nursing assistants
- Rehabilitation and therapy
- Facility administration
- Dietary services
- Social services
- Maintenance and housekeeping
- Business office positions
- Corporate support roles
A dedicated general public Human Resources telephone number is not prominently published on Life Care’s current corporate website. Applicants should use the official careers system, while current employees should use the internal Human Resources, payroll and benefits resources provided by Life Care.
About Life Care Centers of America
The Life Care story began in 1970 when Garden Terrace Convalescent Center, now Life Care Center of Cleveland, opened in Cleveland, Tennessee.
Founder Forrest L. Preston developed the company from that first facility into a large privately held long-term-care and rehabilitation organization.
Life Care Centers of America, Inc. was incorporated in 1976 and today operates or manages more than 200 facilities across the country.
The company remains headquartered in Cleveland, Tennessee.
Life Care Centers of America Leadership
Todd Fletcher serves as President of Life Care Centers of America.
Aubrey B. Preston is identified as Chairman in current corporate records.
Forrest L. Preston is the founder of Life Care Centers of America and remains closely associated with the company’s history and development.
Life Care Centers of America Competitors and Related Corporate Offices
Life Care competes with national and regional organizations providing skilled nursing, rehabilitation, post-acute care, senior living and related services.
- Genesis HealthCare Corporate Office — skilled nursing, rehabilitation and post-acute care
- Brookdale Senior Living Corporate Office — senior living and care services, including skilled nursing at selected communities
Other organizations competing in parts of the skilled-nursing and post-acute market include The Ensign Group, PACS Group and numerous regional nursing-home operators. Services and ownership models differ by company and facility.
Life Care Centers of America Reviews on CorporateOfficeHeadquarters.com
There are currently two visible reader reviews on this Life Care Centers of America CorporateOfficeHeadquarters.com page.
An April 2025 review involving Life Care Center of Blount County describes concerns about staffing levels, lengthy response times after residents used call buttons and unsuccessful attempts to resolve care concerns at the facility. The reviewer says they intended to contact the corporate office.
A December 2022 review from a patient at a Nevada Life Care facility describes dissatisfaction with an interaction involving facility leadership and reports lengthy waits for staff to respond to call lights.
Both visible reviews involve individual facilities and mention response-time or management concerns. With only two visible submissions, there is not enough CorporateOfficeHeadquarters.com feedback to establish a reliable company-wide staffing, care-quality or management trend across more than 200 Life Care locations.
Frequently Asked Questions
Where is Life Care Centers of America corporate office?
Life Care Centers of America corporate offices are located at 3570 Keith St. NW, Cleveland, TN 37312.
What is the Life Care Centers of America corporate phone number?
The corporate-office phone number is 423-472-9585.
What is the Life Care Center corporate office phone number?
For people searching under the singular “Life Care Center,” the current Life Care Centers of America corporate-office number is 423-472-9585.
Is Life Care headquartered in Cleveland, Tennessee?
Yes. Life Care Centers of America continues to list its corporate offices at 3570 Keith St. NW in Cleveland, Tennessee.
Does Life Care have a national customer-service number?
Life Care does not prominently publish a separate national customer-service hotline. The corporate number is 423-472-9585, but resident and patient concerns should generally begin with the individual facility involved.
How do I contact a specific Life Care Center?
Use the location directory on LCCA.com to search by state and find the individual facility’s current address and telephone number.
What is the Life Care Compliance Hotline?
Life Care’s confidential Compliance Hotline is 1-877-423-8305. Reports can also be submitted through the company’s EthicsPoint reporting system.
What types of concerns can be reported to Life Care Compliance?
Life Care’s current Compliance and Ethics Program includes suspected misconduct, healthcare billing concerns, quality-of-care issues, staffing concerns and possible falsification of documentation among reportable matters.
How do I complain about a Life Care nursing home?
Start with the facility’s appropriate department and Executive Director. Keep a written record and escalate unresolved company-level concerns to Life Care corporate or the Compliance Hotline. Serious regulatory concerns may also be reported to the State Survey Agency or Long-Term Care Ombudsman.
How do I report nursing-home neglect?
If someone is in immediate danger, call emergency services. Nursing-home concerns involving possible abuse, neglect, inadequate care, staffing or unsafe conditions can also be reported to the appropriate State Survey Agency. A Long-Term Care Ombudsman can help residents and families with resident-rights concerns.
What is the Long-Term Care Ombudsman phone number?
The federal Eldercare Locator can connect consumers with their local Long-Term Care Ombudsman program at 1-800-677-1116.
How can I check a Life Care nursing home’s rating?
Use Medicare Care Compare and search the exact Life Care facility name and location. Ratings and inspection histories differ by individual nursing home.
How do I pay a Life Care bill?
Use the payment page at LCCA.com and select the state and individual Life Care facility. Billing disputes should normally begin with the facility’s business office.
Who founded Life Care Centers of America?
Forrest L. Preston founded the business beginning with the first Cleveland nursing facility in 1970.
Who is the president of Life Care Centers of America?
Todd Fletcher is President of Life Care Centers of America.
Does Life Care have an HR phone number?
A dedicated general public Human Resources number is not prominently published on the current corporate website. Applicants should use LifeCareCareers.com, while employees should use their established internal HR resources.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes headquarters addresses, corporate telephone numbers, complaint-escalation resources and firsthand reader reviews. This Life Care Centers of America page distinguishes the Cleveland corporate office from individual nursing and rehabilitation centers and provides verified company, compliance and independent regulatory contacts.
Page Update Note
This Life Care Centers of America page was updated on August 19, 2026, to verify the current 3570 Keith St. NW Cleveland headquarters and 423-472-9585 corporate phone number, add Life Care’s 1-877-423-8305 Compliance Hotline and confidential EthicsPoint reporting system, explain the separate 3001 Keith St. Compliance Department address, add facility-location and payment resources, include current Medicare State Survey Agency and Long-Term Care Ombudsman complaint guidance, update company size and leadership information, add careers support, retain and center the accurate headquarters image, address current corporate-office and phone-number search queries, verify relevant CorporateOfficeHeadquarters.com links and summarize the two visible reader reviews.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Life Care Centers of America, Inc., any Life Care facility, healthcare professional, insurer, Medicare, Medicaid, the Centers for Medicare & Medicaid Services or any government agency. This page is provided for informational, review and complaint purposes and is not medical, legal or care-planning advice.
Facility ownership, addresses, telephone numbers, services, administrators, staffing, Medicare ratings, inspection findings and complaint procedures can change. Confirm facility-specific and time-sensitive information directly through Life Care and the appropriate government agency.
Life Care Centers of America Complaints, Reviews and Feedback
Have you contacted a Life Care facility, Executive Director, corporate office, Compliance Department or Long-Term Care Ombudsman? Share a firsthand review below. Useful feedback may address skilled nursing, rehabilitation, resident care, staffing, response times, facility management, billing, admissions, communication or complaint handling.
Include the facility city and state, approximate date, general issue, contact route used and how Life Care responded. Do not publish resident names, diagnoses, medications, medical records, Medicare or Medicaid information, Social Security numbers, account numbers, payment details, home addresses or other private information.