How to Contact Brookdale Corporate Office Headquarters HQ:
Brookdale Senior Living
Brookdale Corporate Office Address
111 Westwood Place
Brentwood, TN 37027 USA
Corporate Phone Number: 1-615-221-2250
Corporate Fax Number: 1-615-221-2289
Customer Service Number: 1-866-785-9025
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I sent an email to info@brookdale.com that I was trying to post on their regular form page regarding my billing and payment confusion problem here for February and January. The business manager has been handling it and is working to solve it. She has been busy serving as business manager and executive director because executive director is on vacation I think for two weeks. Anyway, hopefully my concern that I sent will get to the right place.
Thanks,
James Derouen
Brookdale Memorial Oaks
Houston TX
I could not have been more pleased with the love and attention that was showered on my parents at the Brookdale Green Hills-Cumberland. I was able to observe first-hand how they were treated when I spent time with my dad during his final days of hospice. The entire staff treated us like family. Thank you for the support given during some of the most difficult days of my life.
We have had a battle with my father for several years, almost had guardianship over him …. and then he passsed away. He entered into the complex by a extortionist. This person managed to get to be power of attorney. (Which is under false pretenses if one that is giving it does not have a clear mind) Now that my father has passed, they are not letting us in to get his belongings. In there are things like the only wedding picture that we have of my parents. They act like we are the criminals….believe I will see them in court by the end of this!!
Brookdale in Vero Beach, Fl is just horrible. I have held back writing to give them the benefit of the doubt but it has gone way beyond that! …especially the management. I told her, Stephanie, about abuse, that I witnessed…she said, well, they have tough jobs. Their accounting system is the worst. They overcharged me for 8 mths before they finally sent a very confusing invoice..which I paid. My mother was given 45 days to leave, Jan 10th, because she's was too much trouble. We moved her before the 45 days..at the end of the month. They continue to invoice her for Feb. and she wasn't even there and now sent it to collections. I call constantly to talk to Stephanie, the director, and she is never available. leave messages…she never calls back. Accounting, managemenet…all is horrible. the only good thing about it are a couple aids, the bus driver, who is awesome (Rick) and the activities director. The only other descent person they had was Michele, as she left…I wonder why? Terrible…terrible. I DO NOT recommend. My mom was neglected, yelled at and thrown around. They never tried to help her do anything. She is now in Lynmoore in Ft. Pierce and is progressing amazingly. She is happy, the staff loves her. Brookdale told me she HAD to go to a nursing home. Thank God I didn't listen to them. She is involved in activities, has friends and everyone is so kind to me, her and everyone they come in contact with. Brookdale always acted like you were bothering them. Don't go here!