Brookdale Senior Living corporate office headquarters is located at 105 Westwood Place, Suite 400, Brentwood, TN 37027. The verified Brookdale corporate office phone number is 1-888-221-7317. Brookdale Senior Living Inc. is a publicly traded senior-living company listed on the New York Stock Exchange under the symbol BKD. Residents, family members, employees, job applicants, investors, and others should use the department that matches their concern before escalating an unresolved matter to Brookdale headquarters. Resident care, billing, employment, community management, safety, and privacy concerns each have separate contact routes.
Brookdale Corporate Office and Headquarters Contact Information
- Company: Brookdale Senior Living Inc.
- Corporate Headquarters Address: 105 Westwood Place, Suite 400, Brentwood, TN 37027, USA
- Brookdale Corporate Office Phone Number: 1-888-221-7317
- Resident and Family Connection Line: 1-877-400-5296
- Career and Human Resources Department: 1-844-899-6213
- Billing Support Helpline: 1-800-383-9993
- Senior Living Advisor and Community Information: 1-877-384-8989
- Chief Executive Officer: Nick Stengle
- Stock Symbol: BKD on the New York Stock Exchange
- Official Website: Brookdale.com
- Official Contact Page: Contact Brookdale Senior Living
- Resident and Family Concerns: Resident and Family Connection
- Careers: Brookdale Careers
- Investor Relations: Brookdale Investor Relations
- Newsroom: Brookdale Newsroom
The Brookdale corporate office number is intended for headquarters and company-level matters. It should not be confused with the Resident and Family Connection line, the human-resources number, the billing helpline, the senior-living advisor number, or the direct telephone number for an individual Brookdale community.
Brookdale Senior Living Headquarters Address
Brookdale Senior Living headquarters is located at 105 Westwood Place, Suite 400, Brentwood, Tennessee 37027. This is the current address to use when searching for Brookdale corporate office, Brookdale headquarters, Brookdale Senior Living corporate office, Brookdale Senior Living headquarters, Brookdale corporate headquarters, Brookdale HQ, or Brookdale Senior Living corporate headquarters.
The previously listed 111 Westwood Place address should not be used as the current headquarters address. Corporate correspondence should be directed to the verified 105 Westwood Place address unless Brookdale provides a different department-specific mailing address.
Brookdale Senior Living Inc. operates senior-living communities offering services that may include independent living, assisted living, memory care, skilled nursing, continuing-care retirement communities, and home-based services. Services, ownership arrangements, licenses, pricing, and available levels of care can vary by community.
Brookdale Corporate Office vs. a Local Community
Brookdale corporate headquarters handles company-wide leadership, investor relations, legal and regulatory matters, corporate careers, human resources, privacy, risk management, media relations, business development, and higher-level unresolved concerns.
A local Brookdale community is normally the first contact for matters involving a particular resident, apartment, room, care plan, meal, invoice, employee interaction, activity, transportation arrangement, maintenance request, move-in, move-out, or daily community operation. Local leadership may include an executive director, administrator, health and wellness director, business office manager, dining director, maintenance director, or another department leader.
Contacting headquarters first may delay a response when the issue requires access to local records or staff. Begin with the community unless the concern involves corporate policy, an unresolved escalation, a privacy matter, investor relations, corporate employment, or another company-level issue.
Choose the Correct Brookdale Support Route
- Current resident or family concern: Contact the community’s executive director or administrator, then call Resident and Family Connection at 1-877-400-5296 if the matter remains unresolved.
- New community, tour, pricing, or availability question: Contact a Brookdale Senior Living Advisor at 1-877-384-8989.
- Monthly bill or payment question: Contact the local community business office or call Billing Support at 1-800-383-9993.
- Job application or human-resources question: Call Brookdale HR at 1-844-899-6213 or use the official Brookdale Careers site.
- Care-plan or service question: Contact the community’s appropriate care or wellness leader and request a private meeting.
- Medication-related concern: Contact the community’s clinical leadership and the resident’s licensed healthcare professional through private channels.
- Maintenance, housekeeping, dining, or transportation concern: Start with the department manager and community executive director.
- Privacy concern: Use Brookdale’s official privacy contact route rather than posting medical, financial, or resident information publicly.
- Investor question: Use Brookdale Investor Relations.
- Media request: Use the Brookdale Newsroom contact route.
- Unresolved company-level complaint: Contact Brookdale headquarters after documenting the local and departmental routes already attempted.
What to Have Before Contacting Brookdale Corporate Office
- The Brookdale community name, city, and state
- The resident’s name, shared only through an authorized private channel
- Your relationship to the resident and authority to discuss the matter
- The dates and approximate times connected to the concern
- The names and positions of community representatives already contacted
- A copy of the relevant agreement, invoice, statement, notice, or correspondence
- A timeline of the issue and previous responses
- Any case or reference number provided by Brookdale
- The specific resolution or follow-up you are requesting
Do not publish resident names, diagnoses, prescriptions, care plans, medical records, account numbers, insurance information, Social Security numbers, payment information, employee personal information, home addresses, phone numbers, email addresses, or identifying photographs in a public comment.
How to Escalate a Brookdale Resident or Family Complaint
Begin with the employee or department directly responsible for the issue. When appropriate, ask to speak privately with the department manager, community executive director, or administrator. Explain what happened, when it occurred, who was involved, what steps have already been taken, and what resolution you are requesting.
If community leadership does not resolve the matter, call Brookdale’s Resident and Family Connection line at 1-877-400-5296. This route is intended for current residents and family members with comments, questions, suggestions, compliments, or concerns.
Ask for a case or reference number and keep notes showing the date, time, representative, promised next step, and expected response date. Follow up in writing when the concern involves billing, contractual terms, discharge or transfer notices, resident rights, care-plan changes, repeated service issues, or another matter where an accurate record is important.
If the issue remains unresolved after community leadership and Resident and Family Connection have reviewed it, send concise written correspondence to Brookdale Senior Living Inc., 105 Westwood Place, Suite 400, Brentwood, TN 37027. Send copies rather than original documents and remove unnecessary private health, financial, or identity information.
Urgent Safety, Abuse, Neglect, and Resident-Rights Concerns
Do not wait for a corporate-office response when a resident faces an immediate medical or safety emergency. Call 911 or the appropriate local emergency service and notify community leadership.
Concerns involving suspected abuse, neglect, exploitation, unsafe conditions, improper discharge, resident rights, or serious care failures may also be reported to the appropriate state licensing agency, adult protective services agency, law-enforcement agency, or Long-Term Care Ombudsman program. The correct agency depends on the community’s location, level of care, and licensing category.
The federal Eldercare Locator can help residents and families find local aging services and Long-Term Care Ombudsman resources. Its information line is 1-800-677-1116.
A corporate complaint does not replace emergency assistance, medical care, mandatory reporting, law enforcement, regulatory reporting, or legal advice.
Brookdale Billing, Payments, Deposits, and Move-Out Complaints
Billing concerns may involve monthly statements, rent, care-service charges, level-of-care changes, deposits, move-in fees, late charges, pharmacy or third-party services, refunds, credits, payment posting, move-out charges, or questions about a residency agreement.
Start with the business office at the community involved because local staff can review the resident ledger, agreement, service changes, payment history, and supporting records. Brookdale’s Billing Support Helpline is available at 1-800-383-9993 for billing questions.
Keep copies of the residency agreement, fee schedules, invoices, payment confirmations, move-in and move-out notices, and written explanations. Ask Brookdale to identify the agreement provision or service record connected to a disputed charge.
Do not post billing statements, resident account numbers, bank information, payment-card details, insurance records, or signed agreements publicly.
Brookdale Care Plans, Medication, and Health-Related Concerns
Care-related concerns may involve a resident’s service plan, changing needs, assistance with daily activities, memory care, nutrition, falls, mobility, transportation, medication coordination, communication with healthcare providers, or whether a community can continue meeting a resident’s needs.
Request a private meeting with the community’s appropriate clinical or care leader. Bring a written list of questions and ask how the concern will be documented, who is responsible for follow-up, and when the plan will be reviewed again.
CorporateOfficeHeadquarters.com cannot evaluate a resident’s condition, recommend treatment, interpret medical records, or determine whether a particular level of care is appropriate. Medical questions should be directed to qualified healthcare professionals who know the resident’s history and current needs.
Brookdale Human Resources and Employment Contact
People searching for the Brookdale Senior Living HR phone number or Brookdale Senior Living human-resources phone number can call the official Career and HR Department at 1-844-899-6213.
Job applicants should search and apply through the official Brookdale Careers website. The local community may be the hiring entity or interview location for community-based positions, while corporate positions may be handled through Brookdale headquarters or another support office.
Current employees should use Brookdale’s authorized internal HR, supervisor, benefits, payroll, leave, ethics, or employee-relations channels. Do not post employee identification numbers, payroll information, disciplinary records, medical-leave details, background-check information, or private workplace documents in public comments.
Brookdale Reviews and Complaints
Brookdale reviews vary by community, state, level of care, management team, resident needs, apartment type, contract, and issue involved. Positive feedback may mention caring associates, activities, dining, communication, comfortable accommodations, convenient locations, or helpful community leadership.
Complaints may involve response times, staffing, family communication, billing, meals, housekeeping, maintenance, transportation, move-in expectations, move-out charges, refunds, care-plan communication, memory-care services, medication coordination, safety, or difficulty reaching the correct escalation route.
When leaving a Brookdale review below, include the community city and state, approximate dates, issue category, department contacted, escalation route used, response time, and whether the matter was resolved. Do not identify a resident or disclose private medical, prescription, insurance, financial, employment, or personal information.
Brookdale Privacy and Fake Support Warning
Senior-living concerns can involve sensitive health, financial, identity, and family information. Use Brookdale.com, an official Brookdale community page, the official careers site, or another verified company channel before sharing private details.
Be cautious with unsolicited calls, emails, text messages, employment offers, billing notices, payment requests, or refund promises claiming to represent Brookdale. Verify the request using an independently obtained official number.
Do not provide passwords, one-time passcodes, bank login information, full payment-card numbers, Social Security numbers, medical records, prescription information, identity documents, or remote access to a device in response to an unexpected message.
Brookdale Competitors and Related Corporate Office Pages
People researching Brookdale Senior Living corporate office information may also compare other senior-living and residential-care providers. Related corporate office pages include Sunrise Senior Living Corporate Office, National Church Residences Corporate Office, and Five Star Senior Living Corporate Office.
Services, ownership, licensing, contracts, pricing, care levels, complaint procedures, and regulatory oversight can differ substantially among providers and locations.
Related Resources
- Official Brookdale Senior Living Website
- Brookdale Contact Page
- Resident and Family Connection
- Brookdale Careers
- Brookdale Investor Relations
- Brookdale Newsroom
- Brookdale Privacy Policy
- Brookdale Consumer Health Data Privacy Policy
- Federal Eldercare Locator
- Long-Term Care Ombudsman Program Information
Frequently Asked Questions About Brookdale Corporate Office
Where is Brookdale Senior Living headquarters?
Brookdale Senior Living headquarters is located at 105 Westwood Place, Suite 400, Brentwood, TN 37027.
What is the Brookdale corporate office phone number?
The verified Brookdale corporate office phone number is 1-888-221-7317.
Is 111 Westwood Place still the Brookdale headquarters address?
Brookdale’s current official corporate address is 105 Westwood Place, Suite 400, Brentwood, TN 37027. Use the current address for corporate correspondence.
What is the Brookdale Resident and Family Connection number?
Current residents and family members can call 1-877-400-5296 with comments, questions, suggestions, compliments, or concerns.
What is the Brookdale Senior Living HR phone number?
The official Brookdale Career and Human Resources Department number is 1-844-899-6213.
What is the Brookdale billing phone number?
Brookdale’s Billing Support Helpline can be reached at 1-800-383-9993.
How do I contact Brookdale about pricing or availability?
Call a Brookdale Senior Living Advisor at 1-877-384-8989 for community searches, pricing, availability, and tour information.
Who owns Brookdale Senior Living?
Brookdale Senior Living Inc. is a publicly traded company. Its shares trade on the New York Stock Exchange under the ticker symbol BKD.
Who is the CEO of Brookdale Senior Living?
Nick Stengle is Brookdale Senior Living’s chief executive officer.
How do I file a complaint against a Brookdale community?
Begin with the department manager, executive director, or administrator at the community involved. If the matter remains unresolved, call Resident and Family Connection at 1-877-400-5296. Keep a written timeline, copies of relevant records, and the case number.
Who should I contact about an urgent resident-safety issue?
Call 911 or the appropriate local emergency service for immediate danger or a medical emergency. Other serious concerns may also be reported to the community administrator, state licensing agency, adult protective services, law enforcement, or the local Long-Term Care Ombudsman program.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for senior-living providers, healthcare companies, retailers, restaurants, financial institutions, travel companies, and other major organizations. This page is designed to help readers distinguish Brookdale headquarters from community management, resident and family support, billing, human resources, investor relations, and regulatory complaint routes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Brookdale Senior Living Inc., any Brookdale community, any affiliated company, any employee, any healthcare professional, any pharmacy, any insurer, any government agency, or any customer-service representative. This page is provided for informational purposes only and is not medical, legal, financial, regulatory, employment, or care-planning advice.
Addresses, phone numbers, executives, community ownership, licenses, services, availability, pricing, contracts, fees, billing procedures, employment contacts, care levels, and complaint routes may change. Contact Brookdale and the appropriate licensed professionals or government agencies through official channels for current information.
Share Your Experience
Have you contacted Brookdale corporate office, a Brookdale community, an executive director, Resident and Family Connection, Billing Support, Human Resources, a Senior Living Advisor, or another Brookdale department? Share your experience with community management, communication, billing, meals, housekeeping, maintenance, transportation, move-in, move-out, employment, resident services, corporate escalation, or another issue below.
Helpful reviews include the community city and state, approximate dates, issue type, department contacted, response time, steps taken, and whether the concern was resolved. Please do not post resident names, diagnoses, medications, medical records, care plans, insurance information, account numbers, payment information, employee personal information, home addresses, phone numbers, email addresses, or screenshots containing private data.