Sunrise Senior Living’s corporate office, identified by the company as its Community Support Office, is located in McLean, Virginia. Residents and family members searching for the Sunrise Senior Living headquarters may need assistance with a community complaint, resident care concern, billing question, communication problem, employment matter or unresolved local issue.
Most resident and family concerns should begin with the community’s Executive Director or appropriate department. Sunrise also publishes a separate North American support number for current residents and families when additional assistance is needed.
Sunrise Senior Living Corporate Office and Headquarters Information
- Company: Sunrise Senior Living Management, LLC
- Corporate office name: Community Support Office
- Sunrise Senior Living headquarters address: 7902 Westpark Drive, McLean, VA 22102, USA
- Corporate office phone number: 1-703-273-7500
- Current residents and families: 1-703-854-0050
- Pricing and availability: 1-888-434-4648
- Team-member HR support: 1-888-779-8672
- Corporate fax number: 1-703-744-1601
- Bill payment by phone: 1-800-447-4792, 9:00 a.m.–5:00 p.m. Eastern Time
- Official website: SunriseSeniorLiving.com
- Contact form: Contact Sunrise Senior Living
- Community locator: Find a Sunrise community
- Careers: Sunrise Senior Living Careers
Sunrise Senior Living’s Community Support Office is located at 7902 Westpark Drive in McLean, Virginia.
Where Is Sunrise Senior Living Headquarters Located?
Sunrise Senior Living’s Community Support Office is located at 7902 Westpark Drive in McLean, Virginia. The office supports the company’s senior-living operations, leadership, administration and other corporate functions.
The McLean headquarters is not a residential Sunrise community, assisted-living facility, memory-care neighborhood, skilled-nursing center or public billing counter. Do not visit the corporate office expecting to tour a residence, meet a community care team or receive emergency resident assistance.
How To Contact Sunrise About a Resident or Community Concern
The best contact route depends on the nature and urgency of the concern.
Current Resident or Family Concern
Begin with the Sunrise community where the resident lives. Ask for the Executive Director or the manager responsible for the issue. Depending on the concern, this may be the nursing, dining, care, activities, housekeeping, maintenance or business-office department.
If the community does not resolve the matter, call Sunrise’s North American support number for current residents and families at 1-703-854-0050. Sunrise also accepts written inquiries through its official contact form.
Prospective Resident, Pricing or Tour Question
Call 1-888-434-4648 for pricing and availability, or use the official community locator to find a Sunrise residence near the prospective resident.
Services, apartment types, pricing, care levels, deposits, availability and admission requirements vary by community. Ask the local community for written details before relying on general information from another location.
Billing or Payment Question
Sunrise directs questions about a specific statement or charge to the local community’s Business Office Coordinator. Residents and responsible parties can also review the official resident payment information or call 1-800-447-4792 between 9:00 a.m. and 5:00 p.m. Eastern Time to make a payment by telephone.
The official payment page provides information about automatic payments, online payments, checks and billing statements. Use the secure portal reached through SunriseSeniorLiving.com rather than a payment link received in an unexpected email or text.
Employment or Human Resources Question
Current team members can call HR support at 1-888-779-8672. Job applicants should use the official Sunrise careers website and the contact information associated with the position.
Do not publish Social Security numbers, employee identification numbers, payroll documents, medical information, private workplace communications or application credentials in a public review.
How To File a Sunrise Senior Living Complaint
A structured complaint gives the community and corporate support team the information needed to investigate.
- Contact the community department involved. Ask for the manager responsible for care, dining, billing, maintenance or the applicable service.
- Escalate to the Executive Director. Explain what happened, when it occurred and the resolution requested.
- Document the concern. Keep relevant statements, care communications, photographs, notices and notes from conversations.
- Contact resident and family support. Call 1-703-854-0050 if the community has not resolved the matter.
- Use the Sunrise contact form. Submit a concise written account and retain a copy.
- Request a reference number or written response. Record the representative’s name, date and any promised follow-up.
- Contact an outside authority when appropriate. Serious unresolved concerns involving resident health, safety, welfare or rights may also be reported to the applicable state licensing agency or Long-Term Care Ombudsman program.
A complaint to the corporate office does not replace emergency services, medical care, law enforcement, a required report to a state agency or another time-sensitive action.
What To Include in a Sunrise Senior Living Complaint
- The community’s name, city and state
- The resident’s name or account information when communicating privately with Sunrise
- The date and approximate time of the incident
- The department, service or care issue involved
- The names or job titles of people already contacted
- A factual description of what occurred
- Relevant care-plan, billing or service information
- Previous responses or promised follow-up
- The specific resolution requested
- A safe method for Sunrise to provide a private response
Protect the resident’s privacy. Do not place diagnoses, medication lists, medical-record numbers, financial-account details, insurance information or other sensitive information in a public comment. Provide private records only through a contact method authorized by Sunrise.
Reporting a Serious Resident-Safety Concern
For an immediate threat to a resident’s health or safety, call 911 or the appropriate local emergency service. Notify the community’s Executive Director and the responsible care professional as soon as possible.
Long-Term Care Ombudsman programs help address complaints involving the health, safety, welfare and rights of people living in assisted-living facilities, nursing homes and other residential-care communities. The appropriate office depends on the state where the resident lives.
- Eldercare Locator: 1-800-677-1116
- Online locator: Eldercare Locator
- Program information: Long-Term Care Ombudsman Program
Licensing and complaint procedures differ by state and by type of residence. An assisted-living community may be regulated differently from a skilled-nursing facility, even when both use the Sunrise name.
Sunrise Senior Living Billing and Payment Help
Sunrise offers automatic payments, online payments, telephone payments and payment by check. Questions about the amount billed, care-level adjustments, room charges, credits, missing payments or statement copies should begin with the community’s Business Office Coordinator.
- Payment by phone: 1-800-447-4792
- Published telephone hours: 9:00 a.m.–5:00 p.m. Eastern Time
- Payment information: Sunrise Resident Payment Options
Keep copies of statements, payment confirmations, cleared checks and written billing adjustments. Before disputing a charge, ask whether it reflects a room change, care-level assessment, ancillary service, previous credit or statement-cycle adjustment.
Never publish a payment-portal enrollment key, bank-account number, credit-card number or resident account number.
Sunrise Senior Living Services
Sunrise provides several types of senior living and care. Not every service is offered at every community.
- Independent living: Residential living with amenities, activities, dining and maintenance services
- Assisted living: Support with activities such as bathing, dressing, transportation and medication reminders
- Memory care: Specialized support for residents living with Alzheimer’s disease, dementia or other forms of memory loss
- Skilled nursing: A higher level of medical and rehabilitative care available at selected communities
- Short-term stays: Temporary stays that may support respite needs or recovery following a hospitalization
- Hospice and home-health coordination: Coordination with third-party care providers where available
Sunrise states that a nurse assesses a prospective resident’s needs and helps develop an individualized service plan. Care plans may be reviewed and adjusted when a resident’s needs change.
Families should confirm which services are available at the selected community, who provides each service, the associated cost and how changes in care needs affect the resident agreement.
About Sunrise Senior Living
Sunrise Senior Living was founded in 1981 by Paul and Terry Klaassen. The company says its approach was inspired by a Dutch model emphasizing warm, nurturing residential environments and individualized care.
Sunrise currently reports more than 22,000 team members supporting more than 20,000 residents in more than 250 communities across the United States and Canada. The company’s leadership page identifies Jack R. Callison, Jr. as chief executive officer.
Community ownership, property ownership and operating arrangements can vary. Residents and families should use the specific community’s agreement and official location page when determining which legal entity operates or owns a particular residence.
Sunrise Senior Living Careers
Sunrise lists employment opportunities through its official careers website. Positions may include:
- Nursing and resident-care roles
- Care managers
- Dining and culinary positions
- Life-enrichment and activities roles
- Community management
- Housekeeping and maintenance
- Sales and administrative positions
- Corporate and support-office roles
Applicants should use the official Sunrise job-search system. Be cautious of unsolicited job offers requesting payment for training, equipment, background checks or immigration processing.
Sunrise Senior Living Scam and Impersonation Warning
Scammers may imitate senior-living providers, recruiters, billing departments or placement services. Warning signs include:
- A demand for payment through gift cards, cryptocurrency or a payment app
- An unexpected link claiming a resident’s payment is overdue
- A request for a portal password or one-time verification code
- A job offer requiring an upfront payment
- A caller demanding immediate access to a resident’s bank account
- A website or email address using a misspelled company domain
Verify payment and account requests by contacting the community’s business office or navigating directly to SunriseSeniorLiving.com. Do not rely solely on a telephone number or link contained in an unexpected message.
Sunrise Senior Living Competitors
Sunrise competes with national and regional assisted-living, independent-living, memory-care and long-term-care providers. Related corporate-office pages include:
- Brookdale Senior Living Corporate Office
- Five Star Senior Living Corporate Office
- Erickson Senior Living Corporate Office
- Life Care Centers of America Corporate Office
Sunrise Senior Living Reviews and Complaints
Four Sunrise Senior Living reviews are currently visible on CorporateOfficeHeadquarters.com, dated from December 2022 through November 2024.
The reviews describe individual concerns involving management communication, staffing, dining, housekeeping, resident assistance, dietary needs, activities and maintenance at locations identified by reviewers as Greeley Place, Pueblo Regent and Mount Vernon. One reviewer appeared uncertain about whether Sunrise had assumed responsibility for the Greeley Place location, so that review should not be treated as confirmation of the community’s ownership or management.
These are unverified individual accounts. They do not establish that every Sunrise community, employee or resident will have the same experience. Community conditions, management, staffing and available services can differ by location and may change over time.
A helpful review identifies the community, approximate date, type of care or service involved, department contacted, response received and whether the concern was resolved. Avoid naming individual residents or publishing private medical and financial information.
Sunrise Senior Living Corporate Office Frequently Asked Questions
Where is Sunrise Senior Living headquarters located?
Sunrise Senior Living’s Community Support Office is located at 7902 Westpark Drive, McLean, VA 22102.
What is the Sunrise Senior Living corporate phone number?
The Community Support Office phone number is 1-703-273-7500.
What number should current residents and families call?
Sunrise publishes 1-703-854-0050 for current residents and families needing additional North American support.
How do I complain about a Sunrise community?
Begin with the department involved and the community’s Executive Director. Keep written records and request a response. If the concern remains unresolved, call resident and family support at 1-703-854-0050 or use the official Sunrise contact form.
What should I do about an urgent resident-safety concern?
For an immediate emergency, call 911 or the appropriate local emergency service. Notify the community. Serious unresolved health, safety, welfare or resident-rights concerns may also be reported to the applicable state agency or Long-Term Care Ombudsman program.
How do I find a Sunrise Senior Living community?
Use the official Sunrise community locator and search by city, state or ZIP code. Each community page publishes its address, care types and local telephone numbers.
What is the Sunrise pricing and availability number?
Call 1-888-434-4648 for pricing and availability. Pricing and available services vary by location and care needs.
How do I question a Sunrise bill?
Contact the community’s Business Office Coordinator about a specific statement or charge. Sunrise also publishes resident payment instructions and a telephone payment number of 1-800-447-4792.
What services does Sunrise Senior Living provide?
Depending on the community, Sunrise may offer independent living, assisted living, memory care, skilled nursing, short-term stays and coordination with third-party hospice or home-health providers.
Who is the CEO of Sunrise Senior Living?
Sunrise identifies Jack R. Callison, Jr. as its chief executive officer.
How many Sunrise Senior Living communities are there?
Sunrise states that it supports more than 20,000 residents in more than 250 communities across the United States and Canada.
What is the Sunrise HR support number?
Sunrise publishes 1-888-779-8672 for team-member HR support. Applicants should use the official careers website.
Is CorporateOfficeHeadquarters.com affiliated with Sunrise Senior Living?
No. CorporateOfficeHeadquarters.com is an independent corporate-information and consumer-review website.
Official Sunrise Senior Living Resources
- Sunrise Senior Living Official Website
- Sunrise Contact Page
- Sunrise Community Locator
- Sunrise Care and Living Options
- Sunrise Frequently Asked Questions
- Sunrise Resident Payment Options
- Sunrise Leadership
- Sunrise Careers
- Sunrise HIPAA Policy
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently provides corporate addresses, headquarters telephone numbers, complaint resources and a forum for consumer reviews. Important care, billing, policy and contact information should always be confirmed through the official Sunrise website or the resident’s local community.
Community management, telephone numbers, services, leadership, policies, prices and regulatory requirements can change. Verify time-sensitive information before making a care, financial or legal decision.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by or operated by Sunrise Senior Living Management, LLC, any Sunrise community, property owner, healthcare provider, payment processor, placement service or government agency.
This page provides general corporate-office and consumer-contact information. It is not medical, legal, financial, employment or elder-care advice. For an emergency, call 911 or the appropriate local emergency service.
Share Your Sunrise Senior Living Experience
Have you contacted a Sunrise community, Executive Director, resident and family support team, business office or corporate headquarters? Share the community city and state, approximate date, type of service or concern, contact route used, response received and whether the matter was resolved.
Do not publish a resident’s full name, medical information, diagnosis, medication list, financial details, account number, payment credentials, private employee information, personal telephone number, home address or email address.