BH Management Corporate Office Headquarters HQ 

I genuinely appreciate living in my apartment at The Summit in North Chesterfield, Virginia. However, during my time here, I’ve encountered several concerns that I’d like to address. Over Labor Day weekend, the maintenance team, their families, friends, and some non-residents used the pool after the stipulated closing hours. When I inquired with the rental office, I was told such usage was unauthorized, which raises concerns, especially since we pay an amenities fee for shared facilities. Additionally, our building experienced a prolonged period without hot water. The communication regarding the issue was unclear, with the office initially indicating a new heater was on order, only to later reveal they merely repaired the old one. This lack of clear communication is frustrating, especially for families with young children in the building. In the winter, I encountered problems with my heating system and spent the entire month of December without proper heating. The delays in addressing the issue were substantial, made worse by the lack of updates from the management. Further, my apartment suffered water leaks from the unit above, resulting in damages to my grandchild’s room. The response to these leaks seemed cursory, with paint merely applied over the damage. I was advised to claim the resultant damages through my renters’ insurance, which I found disconcerting. Another persistent issue is the squirrel infestations causing damage and mold in my pantry. Despite multiple reports to the office, this remains unresolved. Aside of my personal apartment issues, I’ve observed various community rule violations. From dangerous fireworks on the grounds to inappropriate behavior at the community pool, there seems to be a lack of oversight or willingness to enforce community guidelines. It’s concerning to be advised to call the police for such matters, which I believe should be within the property management’s purview.

As a Property Manager by profession, I find many of these concerns alarming. While I cherish many aspects of this community, from its location to my wonderful neighbors, the ongoing issues paired with rising rent costs make me reconsider the value I’m receiving for my money. I believe compensation for these inconveniences is warranted, and the amenity fees deserve reassessment.

I hope the management will take these concerns seriously. I have documented evidence of these issues and am willing to share them upon request.

I think the property manager here at Timber Creek in Charlotte is very unprofessional she sits n her office closes the door when residents come in and if you request to speak to her she won’t speak with you .. I think that’s a very bad look for someone to be the head of a property.. As a Realtor myself I think it’s downright hateful shows you just have a job and careless about the tenants I guess that’s why the gate is wide open with no future of repairs we pay for safety features we don’t even get.