BH Management Corporate Office 

This is awful They had a 10-year-old stove in my apartment and it cracked, I did nothing and they charged me for a new one. If anything breaks replace it yourself cause they will charge you to replace it. They gave me a renewal price and then added 200 dollars to the contract. They charge you for everything. if you have trash outside the door for a short time. $ if you have a box in the trash and they can see the name $The new locks they put it $40 per month. that should have been optional. It should not be extra

I am getting ready to sign my lease. I have been at Springhouse for about 10 years. I have endured three owners now. Since BH management took over. We have been nickel and dimes to death. I always thought amenities were to lure prospective renters in. I have heartburn with several of the so-called amenities. $40.00 a month for a door lock, $3.95 a month for a package kiosk (which I can see from my apartment) that no delivery service says they have used, $7-8 a month for common area electric, and now the killer, $30.00 a month for TRASH VALET, I have never seen something so crazy in my life. I do not use non of these. I think they should be optional !!! Constant threats from the management, “car towing” porch not up to snuff, $25.00 fine. Can I find the office for what my porch looks like? Concrete all cracked, uneven concrete. Five years ago, I was seriously injured on the roots near the porch, tore tendons and muscles in my leg. I still can not walk without assistance. Overall, the place is not that bad. It just kills me with all the adding of fees without even being told.

I genuinely appreciate living in my apartment at The Summit in North Chesterfield, Virginia. However, during my time here, I’ve encountered several concerns that I’d like to address. Over Labor Day weekend, the maintenance team, their families, friends, and some non-residents used the pool after the stipulated closing hours. When I inquired with the rental office, I was told such usage was unauthorized, which raises concerns, especially since we pay an amenities fee for shared facilities. Additionally, our building experienced a prolonged period without hot water. The communication regarding the issue was unclear, with the office initially indicating a new heater was on order, only to later reveal they merely repaired the old one. This lack of clear communication is frustrating, especially for families with young children in the building. In the winter, I encountered problems with my heating system and spent the entire month of December without proper heating. The delays in addressing the issue were substantial, made worse by the lack of updates from the management. Further, my apartment suffered water leaks from the unit above, resulting in damages to my grandchild’s room. The response to these leaks seemed cursory, with paint merely applied over the damage. I was advised to claim the resultant damages through my renters’ insurance, which I found disconcerting. Another persistent issue is the squirrel infestations causing damage and mold in my pantry. Despite multiple reports to the office, this remains unresolved. Aside of my personal apartment issues, I’ve observed various community rule violations. From dangerous fireworks on the grounds to inappropriate behavior at the community pool, there seems to be a lack of oversight or willingness to enforce community guidelines. It’s concerning to be advised to call the police for such matters, which I believe should be within the property management’s purview.

As a Property Manager by profession, I find many of these concerns alarming. While I cherish many aspects of this community, from its location to my wonderful neighbors, the ongoing issues paired with rising rent costs make me reconsider the value I’m receiving for my money. I believe compensation for these inconveniences is warranted, and the amenity fees deserve reassessment.

I hope the management will take these concerns seriously. I have documented evidence of these issues and am willing to share them upon request.

I think the property manager here at Timber Creek in Charlotte is very unprofessional she sits n her office closes the door when residents come in and if you request to speak to her she won’t speak with you .. I think that’s a very bad look for someone to be the head of a property.. As a Realtor myself I think it’s downright hateful shows you just have a job and careless about the tenants I guess that’s why the gate is wide open with no future of repairs we pay for safety features we don’t even get.

To whom it may concern, I just moved into one of the units out Springhouse Apartments Newport News Virginia 23608 I moved into the unit June 8 2023 since I moved into the unit there’s been major health hazards for myself and child underneath the bathroom sink there’s a large hole with a blanket stuffed inside done by the property team here the air condition unit inside the closet is letting out a strong cat urine smell my 10 year old has a allergy to pet dandruff cats dogs etc it triggers her asthma she’s an asthmatic who has an asthma action plan the toilet in the bathroom smells of urine we cleaned scrubbed sprayed the smell is coming from inside the toilet and under the toilet (piping) those tickets have been sitting there as we keep being told maintenance will handle it but no one ever comes they closed out a ticket deeming it taken care of but maintenance never came. They can either change the unit or fix the problem which. Obviously they’re not trying to do. The woman in the office Jessica seems un–unknowledgeable and refuses to help giving us different times and dates of help but no one ever comes she ignores the calls knowing we want answers