Reach Jewel Osco Corporate Office Headquarters 

Jewel Osco, Seniors aren’t comfortable with digital matters. “digital coupons” ie sale prices, are unavailable to seniors.

Ok. Here goes. If you/Jewel and its affiliates are going to print out money orders and honor the money I hand you for said money order, you should refund me if I don’t use or need it.

I recently purchased a $325 money order for a senior living deposit, made out etc. Turns out I didn’t need to because of my disability. When I brought back the money, and receipt, and explained the reason I no longer needed it. DOUG THE MANAGER AT THE JEWEL OSCO LOCATION IN NILES, IL. EXPLAINED THE NO RETURN POLICY. BUT ONLY AFTER BEING EXTREMELY RUDE AND SAYING THINGS LIKE “HOW DO I KNOW YOU DIDN’T PRINT THIS OUT YOURSELF?” “PEOPLE DO THIS ALL THE TIME” “I DON’T KNOW WHO YOU ARE!” “TAKE IT TO YOUR BANK AND CASH IT”. WHEN I TOLD HIM I HAD EVERYTHING SAYING I PURCHASED AT THIS JEWEL AND EXPECTED TO GET MY MONEY BACK. HE SAID “GOOD LUCK”. AS I LEFT I TOLD HIM HOW RUDE HE WAS TO THE ELDERLY AND DIDN’T NEED TO SO, HE HAD THE NERVE TO SAY ” WHY CAUSE YOU DIDN’T GET WHAT YOU WANTED?”

HONESTLY YES. I BELIEVE IF YOU HONORED MY MONEY YOU CAN HONOR IT BACK.

I wasn’t rude back, just shocked. Shocked at the policy. Shocked at how rude Doug was. SHOCKED.

Now I’m stuck with a filled-out money order I cannot use, nor will anyone cash. And why I purchased money order? Disability deposits onto a Mastercard debit card. No bank per se, nor check cashing locations, etc only ATM locations.

And for the record Doug not everyone is a con, crook, or up to no good. You need a reality check on customer service.

I WILL NEVER SHOP AT THAT JEWEL AGAIN.

And you should revise the money order process so that customers are treated right, not like they did something wrong.

I’ve been to the Jewel in Munster, IN 4 times in the past 2 weeks and I had to leave and go to other grocery stores because no handicapped scooters were available.The Jewel only has 3 motorized scooters for the handicapped. I spoke to the manager and he said 1 is out of service. Even if they get all 4 back in service there still aren’t enough. Also, they only have about 8 handicapped parking spaces. This is a very busy, crowded store and they should address the needs of their customers. There are 2 other grocery stores in the area that I’ve been going to after trying to go to the Jewel first but if I can’t get a scooter I go to one of them although I prefer Jewel.

On Aug. 20, 2023, the Jewel/Osco store in Elburn, IL (store #3347) was open for business, telling all customers that they had NO CHANGE on the premises. Customers were told to either use a credit or debit card. Now a store may be out of milk, coke, or anything else, but being out of money is absolutely ridiculous and nuts. Where did their money go? This is a business with access to a bank, and not everyone has a credit or debit card on them, so who emptied out their CHANGE at this store? Moronic beyond words and disgusting as a business!

I am a frequent shopper at your store on Montrose and Central, store number 1282. There are two employees that go above and beyond, and I want them to be recognized for excellent customer service. The first one is Liz Slaughter, and the second one is Joy. I’m not sure of her last name. Liz is the best and always makes sure that I am taken care of. I am handicapped, and she always makes sure that I am well taken care of. I am so appreciative!