How To Contact Valvoline Corporate Office Headquarters HQ
Valvoline International, Inc.
3499 Blazer Pkwy.
Lexington, KY 40509 USA
Corporate Phone Number: 1-859-357-7777
Fax Number: 1-859-357-7733
Valvoline Oil Change: 1-800-327-8242
Customer Service Number: 1-800-832-6825
I took my 2011 Subaru Outback for an oil change today in Vista, CA. The guy at the computer insisted that the car needs synthetic oil. The instruction manual that came with the car said to use 5W – 30 convention oil. He told me using conventional oil is the wrong oil for my car. I saw on the computer screen he was using that it was recommending synthetic oil. I insisted he use conventional oil, he agreed and put it in. I came home and researched it. Conventional oil IS recommended for my car. Valvoline tried to upsell me.
I went valvoline in st paul mn for a oil change. They did something that kept my car from starting. When they jumped it he hooked it up wrong sparks were flying. When We got home I notice my radio wasnt working. Then when I tryed touse my auto start that also didnt work. I filed a complaint right away.They replaced the battery.And fixed the radio. I am still waiting o get my auto start. Ever time I call the shop that did it they say the manager isnt in. I sent him a text and still no returned answer. Now Im going to the headquaters. I just want them to fix what they broke.. They talk a good game on the phone but when u want them to do the work they blow u off. Im not happy with them taking respondabilty for there wrong doings.After this is taken care Ill never go back, And ive been going here for years. Lost me!!!!!!!
I GOT AN OIL CHANGE TWO WEEKS AGO AND THE VALVOLINE IN LAVERGNE TN AND THAT WAS MY FIRST TIME AT THAT LOCATION. THE PERSON WAS TRYING TO TAKE THE OIL FILTER OFF AND I SAID TO THE GUY AT COMPUTER WHAT IS THAT HE'S BANGING ON. WHEN I LEFT SURE ENOUGH I HEAR A RATTLING NOISE AND PULLED IN MY GARAGE AND MY HUSBAND SAID WHAT IS THAT NOISE.TOOK MY 2008 ACURA RDX TURBO BACK TO VALVOLINE THE FOLLOWING WEEK JUST FOR THE MANAGER TO TELL ME IT'S YOUR COMPRESSOR AND I SAID NO MY COMPRESSOR IS FINE WASN'T MAKING ANY NOISE. TOOK IT TO MY MECHANIC WHO SPECIALIZED IN AC WORK AND HE SAID IT'S VERY ODD FOR A COMPRESSOR TO BREAK THEY GO OUT. NOW THIS COST ME MONEY TO HAVE MY COMPRESSOR FIXED BECAUSE THE GUT APPARENTLY DIDN'T KNOW WHERE MY OIL FILTER WAS BECAUSE IT'S CLOSE TO THE COMPRESSOR AND THAT'S WHAT HE WAS BANGING ON. I WILL FILE A LAWSUIT IF I HAVE TO. I PAY DARN NEAR 100.00 DOLLARS FOR MY OIL CHANGE.MY COMPRESSOR WASN'T MAKING ANY NOISE AND THE AIR WAS BLOWING VERY COLD AND THE BELT NEVER CAME OFF. VALVOLINE DONE THE DAMAGE AND NEED TO PAY FOR IT.
What happened to people knowing what the are doing? Had oil change at okeechobee florida location and I am not happy with everything that took place with my oil change. I was not 15 minutes but a half hour, and when I drove just a few miles I had to stop and put my air cleaner assembly back together. This is not the way to do things.
I went to your Rochelle Park NJ location for an oil change. The technician told me because I had an older car (Subaru Forrester 1999 84,000 mile) that I needed to upgrade to the synthetic oil because I was burning through the cheaper oil. I did that and replaced the air filter as he suggested. I drove 90 mins to my Mom's house. On my return trip home. My check engine light started flashing and the car started smoking. I tried to make it off the next exit. I literally just made it off to the shoulder of the exit. A car pulled in front of me, the man was screaming…….GET OUT your car is on FIRE. Within 5 mins my car was engulfed in flames. Total loss. I contacted your headquarters. Someone from the local Valvoline called saying they would be reviewing the tapes. 5 days later I still haven't had a call back.
This is insane. Literally on Sunday morning my husband and 5yr old son took our 2010 Traverse in for an oil Change in Redford MI. It's only a 7-10 minute drive home from the location. They experienced something similar tonyour situation.. There was an engine fire about 7 minutes after getting the oil changed. This entire process to doing a claims, receiving the proper compensation/accommodation towards a rental vehicle and proper repairs has been mind blowing. When you know and admit that this all happened due to an employees negligence. Lives literally could've been loss. Here we are 5 days later and still no resolution. Everything is in slow motion and you try to be fair and allow the company to right the wrong. Before you hire legal help, I'm feeling like they're taking advantage of our patience. However, it is wearing off now!
after todays incident at ur location 1051 outlet drive Smithfield nc 27577, I will be taking my business and my families business elsewhere as well as informing our friends and inner cirle…..
I was a customer of Valvoline in Louisville, Ky. Not no more! Twice my oil filter has came loose on me. The first it happen. I call and also went back. They took care of the problem. Now the second time this has happen. By me seeing my car leaking oil and having it check to see where it was coming from. I could have really messed up my engine.
If you take your car to Valvoline for any service to be done. You need to be out there watching them. otherwise they are going to do a micky mouse ass job. And you are pay for it.
Piss off Customer
On 1/7/2017, I went to the valvaline instant oil change in richwood Kentucky at 2pm. Simple oil change and to have fluids topped off. After being serviced. A technition informs me that he over filled the coolant and not to worry about it. And in addition that my oil pan gasket was leaking and would cost 600.00 to repair. But it also was no big deal. So I left with no concerns.
So the week to follow, my 2007 town and country has smoke coming from the hood. No mother wants to have such issues on the only vehical that I own. So for a secon opion I took the vehical to another mechanic. He informs me that my radiator isn't leaking. And that whom ever installed the oil filter has installed it incorrectly. And is leaking along with the gasket. And estimated repairs are 160. Then I'm informed that the radiator cap is bad and is causing the vapor that I see coming from under the hood. That the previous technition had destroyed the cap.
So to whom ever this concerns besides me of course, I'm disappointed in the work preformed on my vehical. The fact that I have to pay additional fees for a second oil change and repairs to a vehical that didn't have such issues until valvoline technitions touched it, is disappointing. This is shotty work. Considering yes maybe I shouldn't of gone on a saterday because the technition was excited to get off, and rushed while working on my vehical. Or maybe he just wasn't qualified to do the work requested. Regardless, a simple task is now a large bill. Single mother with one vehical. I didn't really need the added stress. But yet here it is. Full of disappointment and rage. Nervous as to if my car will make it to the scheadualed day of repair. Due to the leaking fluids. Between leaking coolant that I cannot replace because the cap won't come off. Leaking oil because of the botched oil filter. And a leaking gasket. Thank you valovoline for testing my patience.
A concerned customer
I WAS OBSERVING THE MALE EMPLOYEES AT VALVOLINE GETTING A SO CALLED VALVE JOB LUBE IN THE DUMPSTER AREA IN CT, THEN PAY THE HOMELESS MAN 20 BUCKS EACH WOW WHAT A REAR END COLLISION DISGUSTING