Avis Corporate Office Headquarters HQ

Avis Corporate Office Headquarters HQ
Avis Budget Group, Inc.
6 Sylvan Way
Parsippany, NJ 07054
United States
Corporate Phone Number: 1-973-496-4700
Customer Service Number: 1-800-230-4898

  • I worked for this company at their Cape Cod Office, when I refused to work full time they let me go and did not pay me the nearly $900.00 they owe me, and I can not get to their Corp Office. I now am forced to sue them in Massachusetts for 3 times as the Massachusetts Law allows….very sad company hurting their workers.

  • I rented a Hyundai accent and was charged over $100 per day. The car wouldn't start and was in the process of arranging to have it towed. That evening the car was towed without my knowledge and all my belonging were inside the car with gps trackers on my tools for work. I rented the car in Bel air MD and the car was towed to BWI airport which I clearly tracked with the GPS trackers connectednto my tools. This was in November 2021 and now it's April 2022 and can not get ahold of anyone who has authority to deal with this situation. All I keep getting is emails saying, sorry your items have not been found. Absolutely absurd !!!
    ravenfan03@comcast.net

  • i need to be contacted about a repossession that took place that I am being charged for. I was told Avis would take care of the bill because of the mistake they made repossessing it and leaving me stranded. I look forward to your response and resolving this matter.

  • I bought a 2020 nissan pathfinrder from avis car sales pompano beach location 12/10/21. I returned the car for service repairs the rear liftgate stopped working on 12/12/21.I havent seen the car since.the manager mark cohen refuses to return the car to me.every time i call he gives me the run around.after 2 1/2 months of stalling by him i stopped calling.my son continued calling him after that.he finally asked for a refund end of february.havent seen any refund yet.I had to make the third payment on a car i dont have.i finally hired a lawyer to issue a demand letter to avis.im still waiting after third installment paid by me.worst car bying experience ever.dont ever buy a car from avis,biggest jerk offs ive ever seen.mark cohen is a runaround moron.tks donald woods

  • Avis just sent me an email allegedly from their emergency road service specialist stating after 22 days that I had an accident and would be charged $660 for an accident that NEVER HAPPENED!!! When I called them after waiting 30 minutes a Rep. stated that I had a missing headrest. I was horrified. He directed me to take it up with LAX. I couldn't reach anyone there to dispute this false claim. I spent two hours of my time trying to reach customer service but to no avail. Their customer service is NON EXISTENT. When you talk to anyone the call center is in Mexico. Avis rentacar is a joke. I called Parsippany NJ the National headquarters and left a name requesting a call back. I am not holding my breath

  • I rented a 16 foot truck for 5 days, unlimited mileage. My confirmation amount was for $370.37. I was charged over $500. Refuse to reimburse me. My reservation was made online months in advance. No one answers at corporate, just a recording. Beware what they say you will pay on your confirmation it is totally different than what you are charged. This is a deceiving the customer.

    • There is zero customer service. Their employees do as they like. They can add charges to your credit card with no recourse other than dispute the payment with your bank,

  • Avis rental Car Company has won my business for life. Joe Buccheri has made sure of that. I arrived in Los Angeles on Aug. 16th, 2018. I had made reservations for a rental car thru Avis to be picked up at the downtown LA center. I called the day before to arrange a shuttle to pick up us at the airport and to be taken to the site. I was told to get on the red bus and I would be taken. I did so and when the bus stopped at the airport pick up site I was told that the shuttle could not take us there. The shuttle driver suggested I speak to a manager. I was put in contact with Joe Buccheri, District Manager of Los Angles Avis at the LAX. Mr. Buccheri could not have been more helpful and considerate. He is the ultimate example of customer service and one of Avis's greatest asset. He made my experience with Avis one I will always remember. He went above and beyond to help with our reservation. He apologized for any confusion,secured a car for me, honored the rate quoted by the off site center, and gave me his card with contact numbers in case I had any trouble while in California. Mr. Buccheri should be recognized for his work ethic and performance while in your employ.

  • Worst customer service ever. I am with an insurance company and was trying to set up a direct bill for my customer. No one ever answered at the local branch and the call was directed to a customer service center. I opted for billing and then was told I needed to call another 800 number. I have called that number – opted for the direct billing department and phone just rings – no answer. Called again and opted for the insurance replacement number and am sitting on the phone now waiting for an answer. Phone just keeps ringing. No recording saying reps are busy and will be with you shortly. Nothing. Finally someone has answered and transferred me over to the direct billing department and that line is busy!

  • Good Morning,
    I have left now 3 different msg's for your Mgr. on duty @ St. Louis Airport Avis Rental regarding a charge for $30.56 upgrading which I did not request, but was given while picking up my Priceline acquired Rental. Upon return I was provided the charge against my Credit Card. If it is a manner in which the upgrade is promoted as addt'l income for the agent (forget about it), it's not happening here. Rental agreement #618584105, my next contact will be BBB & then Mo. State's Atty.
    Fix this and Quickly, I might say.

  • I rented a car for 5 days through Hotwire to drive from Shreveport to Slidell.I went with Hotwire because I can cancel at any time and felt like I would have a third party protection.

    I used the car for two days and ended up having to fly home due to severe weather instead of driving home to get home quickly. I had the car from Thursday at 7 am until Friday at 6 pm (23 hours) and was charged $531 dollars; around $411 over charged. Avis said I couldn't cancel and charged me for the full time yet I booked through Hotwire that said I could cancel.

    I am disputing the charge.This is horrible business and I am taking it steps forward. I have yet to hear from corporate office or the Shreveport office.

  • Hello Yelpers! I read the original reviews on yelp and knew they were bad, but I thought to myself maybe things have changed. I will give them a try. Well I rented a car for one-day and everything went smoothly until this hard to understand man said my card was declined. Which was a complete lie. I called my bank in front on him & the bank notified eh Avjs guy that he already charged me twice for the car rental.the Avis guy insisted I pay him in cash. I said I already paid him. I left & he kept my card & he charged my card. 3rd time while I wasn't there. That is illegally! I ended up paying for a car three times what I should have $160.00 for a one day car rental of what was suppose to be $53.00. I took this to my bank to dispute, but I'm also contacting consumer affairs, better business bureau and all local online blogs/ review such as yelp so that non one has to go through what I went through. I'm having a police report written up and I contacted my bank, but I don't need this stress. STAY AWAY! THEY WILL CHARGE YOUR CARD ILLEGALLY!

  • I prepaid on line for a care on 04/30/2016, when I got there they would not rent me the car but kept$100 and would not refund my money, I am calling my bank today because the manager cancelled my car and would not help me, they are rip off people because back in the day I always rented from them now they just take people money. AVIS IS THIS THE BEST YOU CAN DO TO YOUR CUSTOMERS, WONT LET THEM RENT THE CAR THEY PAID FOR THEN KEEP THERE MONEY……YOU GUYS ARE A JOKE!!!!!!

  • Our trip was cancelled, so we returned our rental the next day. I prepaid everything to my credit card and it has been a nightmare trying to get our refund! I have called Avis several times and just get the "run around". I am at my wits end and don't know who else to contact.

  • AVIS SENT ME A BILL 6 MONTHS AFTER RETURNING THE CAR, AND SAID THE FRONT WINDSHIELD HAD A LARGE CRACK IN IT!! THE SALESMAN EVEN CAME OUT AND LOOKED AT THE CAR AND SAID EVERYTHING IS GOOD. THERE WAS NO CRACKED WINDSHIELD! THEY SCAMMED ME OUT OF $200.00 !!!!!

  • I left enterprise car rental in hopes of better service! As we speak I have been on the line since 9:05 am it is now 11:13 am. I had a question regarding the wizard account and I was given 16 NUMBERS AND ALL LED BACK TO THIS SAD SOUNDING PERSON ON THE RECORDING. AVIS PLEASE GET ON IT!!! THIS IS HORRIBLE, I CANNOT CALL CORPOORATE, NO SERVICE WITH CUSTOMER SERVICE!!!!!!!!! WHY BE IN BUSINESS IF YOU CANNOT HAVE GOOD WORKING NUMBERS IN WHICH THE CUSTOMERS CAN BE SERVICED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • I CALLED AVIS CORPORATE OFFICES AND WAS PUT ON HOLD FOR OVER 5 MINUTES. I HELD THEN THE PHONE WENT DEAD. AVIS HAS LOUSY CUSTOMER SERVICE. IF CUSTOMER SERVICE STAFF DOESN'T WANT TO LISTEN TO CUSTOMER COMPLAINTS, THEY PUT CUSTOMERS ON HOLD AND PLAY THE WAITING GAME. AVIS HAS LOUSY CUSTOMER SERVICE STAFF. DOES ANYONE IN CORPORATE CARE HOW CUSTOMERS ARE BEING TREATED. OBVIOUSLY NOT!

    • The same thing happened to me. I was charged fees that are bogus and this was long after I returned my rental vehicle! I hope that AVIS goes belly up! When is someone in AVIS Corporate going to check into all the websites who publish complaints from AVIS customers who have been ripped off? Is anyone with AVIS Corporate staff even keeping tabs on the numerous customer complaints against AVIS Rent A Car?

    • ME TOO!!! THIS IS HORRIBLE CUSTOMER SERVICE!!!! WE HAVE TO REPORT THIS, WE ARE THE CUSTOMERS WE ARE NOT WORKING FOR THIS COMPANY, THEY WORK FOR US WE ARE THE CUSTOMERS! WE HAVE TO FIND A WAY TO CONTACT THE PRESIDENT OF AVIS.

    • I rented a car at a location in Sarasota FL on 1-19-19. I had made reservations for an intermediate car. The agent tried to give me a compact car instead. I told her that I want the class I reserved and did not appreciate her trying to be dishonest. Also when I reserved at this location I did not realize that they didn't offer after hours returns so an older lady said as a courtesy they could offer me a free drop off at SRQ. She told the agent to put a note in the system. I asked to be sure to put the note in so I would not be charged. They assured me they did. I had to drop the car off and leave the key in a drop box at the airport so I was not able to speak face to face with an agent. Fast forward to today when I found out that they had charged me a drop off fee. I made 4 calls to customer service to be told to call the location. Both agents that was there on Sat will not be back in until Friday according to the agent that answered the phone today. I explained the issue and was told to hold on while she look for my contract ( all she had to do was ask me my rental agreement # and it would have pulled up quickly. I was on hold and had to hang up because I was at work. Call the customer service number again to only find myself in an heated debate with a rude rep. named Carlos about my signed contract and was offered 15% discount and warned me that the call was being recorded (good on my behalf) I asked for cooperates number to only be given the same customer number I had just called. He basically treated me as if I was a liar. He also told me that if I dispute the charge I would be sent to collections. I have had issues at other Avis locations in the Sarasota area and hadn't rented from Avis in 10 years. I regret not keeping that streak going. I will not rent from any locations again. I will not stop until this charge is rectified. I will notify BBB, The public Service Commission etc. It is the principal of the dishonest rep trying to downsize my rental and charge me for the higher class car as well as the agent not doing as she promised and noting my account. I will be a thorn in their side.

    • All I am trying to do is get a copy of my Rental Agreement, it has been already over 3 hours of trying to locate someone who can handle this simple task. I have my Confirmation number and agreement number and they say that since it has been over 2 months they don'pt have it. How can this be?

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