Bath & Body Works is a major personal care, fragrance, candle, and home fragrance retailer headquartered in Columbus, Ohio. People often search for the Bath & Body Works corporate office when they need the headquarters address, corporate phone number, company address, customer care routes, or a way to escalate a complaint about an online order, store visit, rewards account, damaged item, return, or product issue.
Bath & Body Works Corporate Office and Headquarters Contact Information
- Company: Bath & Body Works, Inc.
- Corporate Office / Principal Executive Office: Three Limited Parkway, Columbus, OH 43230, USA
- Customer Care Mailing Address: 7 Limited Parkway East, Reynoldsburg, OH 43068, USA
- Bath & Body Works Direct, Inc. Address: 95 West Main Street, New Albany, OH 43054, USA
- Bath & Body Works Corporate Phone Number: 1-614-415-7000
- Online Order / BathandBodyWorks.com Questions: 1-800-756-5005
- Store Experience Questions: 1-800-395-1001
- My Bath & Body Works Rewards: 1-800-869-0158
- Product / Shopping Help: 1-877-832-9272
- Official Website: bathandbodyworks.com
- Official Customer Care: Bath & Body Works Customer Care
- Corporate Website: bbwinc.com
The Bath & Body Works corporate phone number is best treated as a corporate headquarters number, not the fastest route for order status, returns, rewards, damaged items, or store-service complaints. For most customer issues, Bath & Body Works directs shoppers to Customer Care by chat or phone.
Bath & Body Works Headquarters and Company Update
Bath & Body Works, Inc. is a publicly traded company listed under the stock symbol BBWI. The company was formerly connected to L Brands, but Bath & Body Works became the continuing public company after the separation of Victoria’s Secret & Co. The company’s principal executive office is in Columbus, Ohio.
The older Reynoldsburg address is still useful for Bath & Body Works Customer Care mailing purposes, but it should not be treated as the main headquarters address when users are specifically looking for the Bath & Body Works corporate office, Bath & Body Works headquarters, or Bath & Body Works company address.
Choose the Correct Bath & Body Works Support Route
- Online orders, shipping, missing packages, damaged items, or order changes: Call 1-800-756-5005 or use the Customer Care help center.
- Store experience complaints: Call 1-800-395-1001 or contact the store manager first.
- Rewards questions: Call 1-800-869-0158 for My Bath & Body Works Rewards issues.
- General product or shopping help: Use chat, the help center, or the product/shopping support number.
- Corporate or investor matters: Use Bath & Body Works, Inc. corporate or investor relations resources instead of Customer Care.
What to Have Before Contacting Bath & Body Works Corporate Office
- Order number, tracking number, or receipt
- Store location, visit date, and associate or manager name if known
- Product name, fragrance, item number, or photos of damaged items
- Rewards account email or phone number
- Coupon, offer code, gift card, or promotion details
- Dates of prior chats, calls, store visits, or case numbers
- A short explanation of the resolution you are requesting
How to Escalate a Bath & Body Works Complaint
Start with the support route that matches your issue. For a store experience, contact the store manager first and keep the store location, date, and receipt. For an online order issue, use Bath & Body Works Customer Care and provide the order number, photos, tracking details, and account information. For rewards problems, use the rewards support route so the representative can review your account history.
If the issue is not resolved, submit your complaint again in writing through the official support tools or by mailing Customer Care at the Reynoldsburg address. Keep the complaint factual and include the steps you already took. If the problem involves a credit card charge, missing refund, unauthorized transaction, or gift card concern, keep copies of your receipt, order confirmation, and card issuer records.
Common Reasons Customers Contact Bath & Body Works Corporate Office
- Finding the Bath & Body Works headquarters address
- Looking for the Bath & Body Works corporate office or company address
- Questions about the Bath & Body Works corporate phone number
- Online order problems, missing packages, or damaged items
- Store-service complaints or local store experience concerns
- Rewards points, reward redemption, or account issues
- Return, refund, exchange, or coupon problems
- Defective product, leaking product, or product-quality complaints
- Gift card, fake coupon, or suspicious offer concerns
Product, Rewards, and Store Complaint Guidance
For product-quality concerns, keep the product, label, receipt, and photos if possible. This is especially helpful for damaged candles, leaking body care, broken pumps, defective Wallflower plugs, or items that arrived damaged in shipping.
For rewards issues, have your Rewards account email, phone number, receipt barcode, order number, and screenshots from the app or website. For store complaints, include the exact store location and date because Bath & Body Works operates many stores and the response may depend on the local store team.
Scam, Fake Coupon, and Gift Card Warning
Be careful with fake Bath & Body Works coupons, social media giveaways, survey offers, text-message links, and unfamiliar websites claiming to sell discounted products or gift cards. Use the official Bath & Body Works website, app, store locator, and Customer Care pages whenever possible. Do not provide account passwords, verification codes, gift card numbers, or full payment information to an unexpected caller, text message, or social media account.
Bath & Body Works Reviews and Complaints
Current reader-submitted COH reviews for Bath & Body Works include individual complaints about defective Wallflower plugs, rewards value, shipping charges, damaged or missing online order items, online chat experiences, and difficulty getting help through Customer Care. The page also includes a positive reader comment about helpful in-store assistance with the app and rewards.
These reviews reflect individual customer experiences and may vary by store, product, order type, promotion, shipping carrier, and support route. If you leave a review below, include the store location or order type, the product involved, and whether you contacted Customer Care, the store manager, Rewards support, or corporate office.
About Bath & Body Works
Bath & Body Works was founded in 1990 and is known for body care, fragrance mist, lotions, candles, hand soaps, sanitizers, Wallflowers, home fragrance, seasonal collections, and gift products. The company sells through retail stores, online ordering, mobile app features, and rewards promotions.
In the United States and Canada, Bath & Body Works says the brand is owned and operated by Bath & Body Works, Inc. and is not a franchise operation. Internationally, the brand works with a small number of partners in select markets.
Competitors and Related Corporate Office Pages
Customers researching Bath & Body Works corporate office information may also compare related beauty, fragrance, candle, and personal-care companies such as Yankee Candle corporate office, Ulta Beauty corporate office, Clinique corporate office, and Lancôme corporate office. These brands share overlapping customer issues involving online orders, retail store service, rewards, returns, damaged items, and product-quality complaints.
Related Resources
- Bath & Body Works Customer Care
- Bath & Body Works Contact Customer Care
- Bath & Body Works Corporate Contact Page
- Bath & Body Works Investor Relations
- Bath & Body Works Privacy & Security
- Bath & Body Works Customer Service on CSN
- Yankee Candle Corporate Office
- Ulta Beauty Corporate Office
Frequently Asked Questions About Bath & Body Works Corporate Office
Where is Bath & Body Works headquarters?
Bath & Body Works, Inc. lists its principal executive office at Three Limited Parkway, Columbus, OH 43230.
What is the Bath & Body Works corporate phone number?
The Bath & Body Works corporate phone number is 1-614-415-7000. For most customer service issues, use Bath & Body Works Customer Care instead of the corporate switchboard.
Is 7 Limited Parkway East the Bath & Body Works headquarters?
7 Limited Parkway East, Reynoldsburg, OH 43068 is best treated as a Customer Care mailing address. The company’s principal executive office is listed at Three Limited Parkway in Columbus, Ohio.
What is Bath & Body Works customer service number?
For BathandBodyWorks.com or online order questions, call 1-800-756-5005. For store experience questions, call 1-800-395-1001. For Rewards questions, call 1-800-869-0158.
Does Bath & Body Works offer customer support by email?
Bath & Body Works says it does not offer a general email support option and prefers to help customers by chat or phone.
How do I file a complaint with Bath & Body Works?
Start with the correct support route: Customer Care for online orders, Store Experience support for local store issues, and Rewards support for loyalty-program problems. If unresolved, document the issue and escalate with order numbers, receipts, photos, and prior case details.
Is Bath & Body Works still part of L Brands?
Bath & Body Works, Inc. is the current public company name. L Brands changed its name to Bath & Body Works, Inc. after the separation of Victoria’s Secret & Co.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies. We focus on helping readers identify the correct corporate contact path while keeping official company information separate from reader-submitted reviews and complaints.
Page Update Note
This Bath & Body Works corporate office page was reviewed and updated on June 29, 2026 to clarify the company’s headquarters address, customer care mailing address, corporate phone number, current support routes, email-support note, complaint guidance, related resources, and current COH reader review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Bath & Body Works, Inc., Bath & Body Works Direct, Inc., or any related company. This page is for informational purposes only. Product availability, returns, exchanges, promotions, rewards, shipping, store policies, and support options may change over time.
Share Your Experience
Have you contacted Bath & Body Works corporate office, Customer Care, Rewards support, or a local store manager? Share your experience below. Include the store location or order type, issue category, contact route used, and whether your complaint was resolved. Please do not post private information such as full order numbers, gift card numbers, payment details, addresses, or account login information.