Reach Bath and Body Works Corporate Office Headquarters 

Yesterday was my birthday and I was out collecting my rewards. My 3rd stop was at Bath & Body Works. My cellphone was acting up and I was having trouble accessing the App. So, as soon as I got in the store, I stopped the salesclerk that welcomed me in to tell her my problem. She immediately started helping me navigate the phone and to my surprise, I had Several Rewards pending. So, Thank You Kinsi at the Evergreen Park location for helping me and making my day even more special. Not only will I be smelling good, so will my home with my new candle. Yeah Me!!!

Bath and Body Works, We are not able to accomodate you. I am sending this email hoping I will get someone to help me out. Some of your customer representatives have been hanging up on me from live chat to phone calls. I am one of your big customers spending over $10,000 a year to buy Bath and Body Works products. Products are delivered to me and since most are big orders they are delivered damaged, packing is not well done and when items are put in one box they get damaged especially body creams and men’s body spray. When I get items damaged I call and tell the representative and the ones that are damaged are replaced.

Thursday September 19th I received some missing and some damaged, and when I called the representative, I was told, “We cannot accommodate you.” Items are missing and no one wants to help me. This is unfair and then no one wants to assist.

Where to begin? Rude and unprofessional customer service online chat. Bath and Body Works online chat is a joke. The reps end chats when they feel like it. I have been “hung up” on multiple times. The online agents leave you waiting for minutes on end and then come back with some pointless questions that they already know the answer to. like “Let me verify is this the item” when they already know. Then put you on hold for minutes more to verify. They misspell words and their grammar is atrocious. Clearly they are working with multiple customers at once. I will not be ordering from Bath and Body Works again. I have been promised gift cards and coupons, that I never receive.

I don’t like when the workers follow me around the store like they think I’m going to steal something! VERY VERY RUDE! If you don’t trust people then put up cameras!

I’ve tried emailing corporate. But that website doesn’t work. So, to whom it may concern my name is Elizabeth and I’ve been a customer for many years. I called sometime this year to ask why are the candles not burning down and why they spark every time I light them on as they spark. As well as the plug-in. I decided to buy some new plugs and throw out the old was. Well, what a mistake I made because your new plugs leak all the time and the smell doesn’t last at all. What bothers me is that I have to throw away the oils halfway full because I get no fragrance/smell out of them as if they stop working. I have the plugs in small places like the restroom and hallway. You think you would be able to smell something. But No! When I called customer service I was told I needed my receipt of course it’s been months and I didn’t have my receipts. but I know I’ve spent $100’s of dollars in your stores and never have I ever returned anything. I needed answers or at least some replacements for anything. I got nothing but we are sorry. I thought that with my customer app rewards, you would be able to find my purchase. I love your products but I’m disappointed at the same time. These photos are only some of so many plug-in oils and candles I had to throw out because they just weren’t smelling or burned all the way. I feel like my just throwing away some of my money. Please is there a reason why your plug-ins and candles are not working properly? And what can you do? Thank you for your time.