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AirBnb scam. Our AirBnb host falsely advertised apartment then tells us to leave and she will refund us. We leave and she sends photos of broken furniture that was not in her apartment while we were there and says we “broke everything”. Now we can’t get a refund and equally as frustrating is I can’t get cohesive information from anyone at airbnb. It is unbelievable that a company can be allowed to operate like this. I am so frustrated!!

AirBnb, Good afternoon, I had stayed in air bnb and spoke with AirBnb multiple times about I was involved in a domestic violence situation and had a police report I needed to leave the AirBnb right away for my safety because they could not find the abuser I spoke with someone over 20 times and every time I was told something different and no one documented what I told them I had to say to them my situation multiple times. First, I was told I would not have to stay for the rest of the contract, would be paid back for the days I had paid for, and would not have to pay for the rest of the trip. I had multiple deleted messages that stated that they would do so. So I had to end up canceling the, so I was still charged. Also, the host would not agree to not have me still pay for the month. Also, the host stated that there were many available spots at his complex, but there were none. I had to park in the street, and at times, there were no available spots. being a disabled veteran, this is very necessary. Still, I ended up having to walk a mile away to get to his place going up hills to get to the apartment complex when I got there it was filthy. So today, I was notified that my payment has affected my credit, and I will still have to pay. Being an abused victim, I am very disappointed in Airbnb and think it is very unfair to me and has affected me mentally. I will never be using AirBnb services ever and being a veteran feel for the other disabled veterans that will have to stay at this complex. I am not sure why this review states personal opinion because I have a police report for my situation that is legitamet facts.

Had the worst possible experience with a host and customer service in Germany. The host gets into my room when I am away and searching for my stuff. Airbnb taking illegal money from my account. customer service giving my private information away Out of bias for foreigners. just awful 😞😞

absolute worst customer service ever. the hosts can lie about their places and leave people stranded. this company needs to get the crap together. every service agent says something different.