AirBnb Corporate Office Headquarters HQ

Airbnb will let guests trash your house and could care less about helping the owner resolve the problems. Absolutely terrible customer service unless it benefits them.

Easily the most impossible company to be in touch with a human. They seem to have a complete version to talking to a human, much less one who might help to settle a problem. They rely on "under-staffers" who have limited power with the exception of giving pre-approved answers from an approved answers binder. They consistently promise they are expediting your problem, but you will never see results of expedition nor a hear from ANY supervisor. Their hierarchy is endless, yet no one can make a decision nor assist you. And should you have a valid claim with valid evidence including a police report — you are last on the list to be dealt with (seemingly until you "go away.") We sent proof of drug use – photos, neighbor complaints and physical evidence including a police report. AirBnb swears by a zero tolerance of that. But, nineteen days later — yes 19 — they closed our claim due to insufficient evidence and "slow to respond" though we provided the evidence within the first 24 hours! The guest retaliated for being reported with a 2-Star review and our 5-star superhost status was ruined. Their motto is "Hosts make Airbnb possible" – but it is certainly not the case. You are merely a location they can use to make money from. Worst customer service ever.