Airbnb corporate office headquarters are located in San Francisco, California. People often search for the Airbnb corporate office when they need the Airbnb headquarters address, Airbnb corporate address, Airbnb corporate phone number, customer service help, host support, guest support, executive contact information, legal correspondence, investor relations, or escalation guidance for unresolved booking, refund, cancellation, safety, host payout, account, listing, neighborhood, party, damage, charge, review, or customer-service complaints. Airbnb’s corporate filing phone number is 1-415-728-0108, and Airbnb support lists 1-415-800-5959 as a support phone option.
Airbnb Corporate Office and Headquarters Contact Information
- Company: Airbnb, Inc.
- Corporate Headquarters Address: 888 Brannan Street, San Francisco, CA 94103, USA
- Airbnb Corporate Office Phone Number: 1-415-728-0108
- Airbnb Support Phone Number: 1-415-800-5959
- Chief Executive Officer: Brian Chesky
- Public Company: Airbnb, Inc.
- Stock Symbol: ABNB on Nasdaq
- Official Airbnb Website: Airbnb.com
- Official Airbnb Help Center: Airbnb Help Center
- Official Airbnb Contact Support: Contact Airbnb Support
- Official Airbnb Safety Help: Airbnb Safety Information
- Official Airbnb Neighborhood Support: Airbnb Neighborhood Support
- Official Airbnb Investor Relations: Airbnb Investor Relations
- Official Airbnb Newsroom: Airbnb Newsroom
The Airbnb corporate office phone number is best treated as a headquarters and corporate-office contact. For most booking, refund, cancellation, account, host, guest, listing, payment, payout, property, safety, or reservation issues, Airbnb directs users to the Help Center, in-app support, messaging, chat, and account-specific support routes.
Airbnb Headquarters Address in San Francisco
Airbnb headquarters are located at 888 Brannan Street, San Francisco, California 94103. This is the address many readers search for when looking for Airbnb corporate office, Airbnb headquarters, Airbnb corporate address, Airbnb headquarters address, Airbnb corporate headquarters, Airbnb main office, Airbnb head office, or Airbnb corporate phone number.
Airbnb is an online travel marketplace that connects guests with hosts offering homes, rooms, apartments, vacation rentals, unique stays, experiences, and services. Because Airbnb operates as a marketplace, many customer issues involve both Airbnb and the host, guest, property, payment method, local law, or reservation policy connected to the booking.
Airbnb Corporate Office vs. Airbnb Customer Service
The Airbnb corporate office is generally used for headquarters matters, investor relations, media inquiries, legal correspondence, corporate governance, executive-level concerns, and high-level unresolved complaints. Most customer issues should begin with Airbnb customer support through the Airbnb app, Airbnb Help Center, account messaging, chat, or the support route connected to the reservation or listing.
Airbnb customer support may ask for your reservation code, listing name, host or guest account, trip dates, check-in details, payment record, refund request, cancellation policy, message thread, safety report, damage claim, payout issue, or previous case number. Do not post reservation codes, account emails, full names of hosts or guests, payment information, addresses, phone numbers, passport details, government ID images, or private screenshots in public comment sections.
Choose the Correct Airbnb Support Route
- Guest booking issue: Open the Airbnb app or website, select the trip, and use the support route tied to that reservation.
- Host payout or listing issue: Use Airbnb host support through the account dashboard or Help Center.
- Refund or cancellation issue: Review the reservation, cancellation policy, message thread, and payment details before contacting support.
- Safety concern during a stay: Contact local emergency services first if anyone is in immediate danger, then use Airbnb’s safety support route.
- Party, noise, or neighborhood concern: Use Airbnb Neighborhood Support for community concerns related to home sharing.
- Damage claim or AirCover issue: Use the Airbnb resolution or claims process connected to the reservation.
- Account access or verification issue: Use the Airbnb Help Center and only upload identity documents through official Airbnb channels.
- Fraud, fake listing, or suspicious message: Report the issue through Airbnb and avoid communicating or paying outside the platform.
- Investor relations: Use Airbnb Investor Relations, not guest or host support.
- Corporate-level concern: Contact Airbnb corporate office after normal guest, host, safety, or support routes have been attempted.
What to Have Before Contacting Airbnb Corporate Office
- Your full name and contact information
- Your Airbnb account email, but not in public comments
- Reservation code, trip dates, and listing name, if relevant
- Host, guest, or property details, but only through official support channels
- Payment amount, refund request, charge date, or cancellation record
- Message thread, support case number, or previous Airbnb response
- Photos or videos of property, damage, cleanliness, access, or safety issues, with private information removed
- Police report, emergency-service report, or safety documentation, if relevant
- Host payout, tax, listing, or account-verification details, if relevant
- Names of support representatives previously contacted, if available
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing reservation codes, account emails, full payment-card numbers, bank details, passport or ID images, property access codes, host addresses, guest names, phone numbers, home addresses, or screenshots containing private data.
How to Escalate an Airbnb Complaint
Start with the support route inside your Airbnb account. For guests, open the trip and use the Help Center or contact options tied to that reservation. For hosts, use the host dashboard, listing support, payout support, or the claims process tied to the reservation. Keep all communication on Airbnb whenever possible so the support team can review the message history.
If the first support route does not resolve the complaint, ask Airbnb to review the case again and provide a written explanation. Include the reservation code, dates, listing name, support case number, photos, messages, cancellation policy, refund request, and the exact resolution you are requesting.
If the matter remains unresolved after using normal Airbnb support routes, you may contact Airbnb corporate office. Written corporate correspondence may be sent to Airbnb, Inc., 888 Brannan Street, San Francisco, CA 94103. Corporate correspondence is best used for unresolved or higher-level issues after the guest, host, safety, or customer-support routes have been attempted.
Common Reasons People Contact Airbnb Corporate Office
- Finding the Airbnb corporate office or headquarters address
- Looking for the Airbnb corporate phone number
- Trying to reach Airbnb customer service
- Booking, cancellation, refund, or reservation disputes
- Host payout, listing, calendar, pricing, tax, or account issues
- Guest complaints about check-in, cleanliness, access, safety, or property condition
- Damage claims, AirCover, security deposit, or reimbursement issues
- Fake listings, scam messages, suspicious hosts, or payment requests outside Airbnb
- Neighborhood complaints involving parties, noise, parking, or disturbances
- Account verification, ID review, suspension, or login problems
- Review disputes, retaliation concerns, or policy enforcement questions
- Investor relations, media, legal, law enforcement, or corporate questions
Airbnb Booking, Cancellation, and Refund Complaints
Airbnb booking complaints may involve changed reservations, canceled stays, refund delays, cancellation policy disputes, no-show claims, check-in problems, missing amenities, inaccurate listings, or hosts who are not responsive. Start with the trip page and support flow connected to the reservation.
Before escalating, save the reservation confirmation, cancellation policy, host messages, photos, check-in instructions, payment receipt, and Airbnb support responses. If a host asks you to pay outside Airbnb, communicate outside the platform, or ignore Airbnb policies, report the message to Airbnb immediately.
Airbnb Host, Payout, Listing, and Damage Claim Complaints
Host complaints may involve payout delays, guest damage, calendar settings, listing visibility, reviews, tax documents, account verification, claims, cancellations, policy enforcement, or guest behavior. Use Airbnb host support and keep documentation tied to the reservation.
If the issue involves damage, take photos, save receipts, document the timeline, and follow Airbnb’s claim process. If the issue involves a payout, gather the payout date, payout method, reservation code, account status, tax details, and any messages from Airbnb support.
Airbnb Safety, Neighborhood, and Property Complaints
Safety complaints may involve unsafe conditions, unauthorized parties, lock problems, threatening behavior, undisclosed cameras, property access, health concerns, or emergency situations. If anyone is in immediate danger, contact local emergency services first. Airbnb support should be contacted after immediate safety needs are addressed.
Neighborhood complaints may involve party houses, noise, parking, trash, disruptive guests, or recurring short-term rental problems. Airbnb provides Neighborhood Support for party, noise, and community concerns. For urgent danger or criminal activity, contact local authorities first.
Airbnb Reviews and Complaints
Airbnb reviews vary by host, guest, property, city, reservation type, and support experience. Positive reviews often mention unique stays, local neighborhoods, flexible travel options, host communication, long-term stays, family rentals, and the ability to book homes rather than traditional hotel rooms. Complaints often involve refunds, cancellations, inaccurate listings, cleaning fees, customer-service response times, host disputes, guest damage, payout delays, safety issues, hidden cameras, app problems, and difficulty getting a clear escalation path.
If you leave an Airbnb review below, include whether you were a guest, host, neighbor, or property owner, the support route used, whether the issue involved a booking, refund, cancellation, payout, listing, safety concern, damage claim, neighborhood complaint, corporate office, or customer service, and whether the matter was resolved. Do not include private account, payment, reservation, address, phone, or identity information in a public comment.
Scam and Fake Airbnb Support Warning
When searching for Airbnb customer service, Airbnb corporate office, Airbnb headquarters, Airbnb support phone number, Airbnb refund help, or Airbnb host support, make sure you are using official Airbnb.com pages, the Airbnb app, or trusted corporate-office resources. Be cautious with fake listings, fake host messages, fake phone numbers, fake refund offers, fake payment links, and third-party pages asking for payment or account details before providing support.
Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, passport photos, government ID images, wire transfers, gift card numbers, remote access, or private travel documents to anyone who contacts you unexpectedly claiming to represent Airbnb, a host, a refund department, a verification department, or customer service. If unsure, go directly to Airbnb.com, the Airbnb app, or the phone number shown through Airbnb’s official support flow.
Airbnb Competitors and Related Corporate Office Pages
Customers researching Airbnb corporate office information may also compare related travel, booking, hotel, and vacation-rental corporate office pages, including VRBO Corporate Office, Expedia Corporate Office, Travelocity Corporate Office, Booking.com Corporate Office, Hilton Corporate Office, and Marriott Corporate Office. These companies may have similar complaint categories involving reservations, refunds, cancellations, host or property disputes, travel support, billing, account access, and customer-service escalation.
Related Resources
- Official Airbnb Website
- Airbnb Help Center
- Contact Airbnb Support
- Airbnb Safety Information
- Airbnb Neighborhood Support
- AirCover Help
- Airbnb Anti-Discrimination Policy
- Airbnb Investor Relations
- Airbnb Newsroom
- VRBO Corporate Office
- Expedia Corporate Office
- Travelocity Corporate Office
- Booking.com Corporate Office
- Hilton Corporate Office
- Marriott Corporate Office
Frequently Asked Questions About Airbnb Corporate Office
Where is Airbnb headquarters?
Airbnb headquarters are located at 888 Brannan Street, San Francisco, CA 94103.
What is the Airbnb corporate office address?
The Airbnb corporate office address is Airbnb, Inc., 888 Brannan Street, San Francisco, California 94103.
What is the Airbnb corporate office phone number?
Airbnb’s corporate filing phone number is 1-415-728-0108.
What is the Airbnb customer service phone number?
Airbnb’s Help Center lists a support phone option at 1-415-800-5959. Airbnb also routes support through the Help Center, app, messaging, and chat.
How do I contact Airbnb customer service?
Use the Airbnb app, Airbnb Help Center, or the support route tied to your reservation, listing, account, or safety issue. Account-specific support usually works best when you are signed in.
Who is the CEO of Airbnb?
Brian Chesky is co-founder and Chief Executive Officer of Airbnb.
Is Airbnb a public company?
Yes. Airbnb, Inc. is a publicly traded company listed on Nasdaq under the stock symbol ABNB.
How do I file a complaint with Airbnb?
Start with the reservation, account, listing, or support route inside Airbnb. Keep your reservation code, message history, photos, payment details, support case number, and requested resolution. If the issue remains unresolved, escalate through Airbnb support or corporate correspondence.
How do neighbors report an Airbnb party or noise complaint?
Airbnb provides Neighborhood Support for party, noise, and community concerns related to home sharing. If there is an emergency or immediate safety concern, contact local emergency services first.
Should I contact Airbnb corporate office about a refund or cancellation?
Start with Airbnb support through the reservation page or Help Center first because refund and cancellation issues usually require account verification and reservation review. Corporate correspondence is better suited for unresolved or higher-level issues after normal support routes have been attempted.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, travel platforms, hotel brands, vacation-rental companies, retailers, restaurants, financial institutions, insurance companies, and service providers. This page is designed to help readers identify the correct Airbnb corporate office, customer-service, guest, host, safety, neighborhood, investor relations, media, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Airbnb, Inc., Airbnb.com, any Airbnb host, any Airbnb guest, any property owner, any property manager, any hotel, any travel agency, any payment processor, any local government, any law enforcement agency, or any Airbnb employee. This page is for informational purposes only. Corporate details, phone numbers, addresses, support routes, cancellation policies, refund rules, host terms, guest terms, safety processes, and complaint options may change over time. For official help with an Airbnb booking, account, host payout, cancellation, refund, safety issue, neighborhood complaint, or customer-service concern, visit Airbnb.com or contact Airbnb through official channels.
Share Your Experience
Have you contacted Airbnb corporate office, Airbnb customer service, Airbnb host support, guest support, safety support, Neighborhood Support, investor relations, or another Airbnb department about a booking, refund, cancellation, host issue, guest issue, payout delay, damage claim, safety concern, fake listing, app problem, neighborhood complaint, or customer-service experience? Share your experience below.
Helpful reviews include whether you were a guest, host, neighbor, or property owner, the type of issue, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as reservation codes, account emails, payment information, passport details, government ID images, property access codes, addresses, phone numbers, message screenshots containing private data, or private travel documents.