Travelocity Corporate Office Headquarters HQ

TRAVELOCITY WHAT IS HAPPENING?? your service has become so unreliable and contacting anyone is pure nightmare. i booked a flight for vietnam and had to get my letter of invitation and visa. the date have to be very specifics. 30 days visa is not 31 days at all. so i booked leaving on 24 from europe arriving on 25 march. i asked for return on 23 april and each time the confirmation said 24 april – that is the date of arrival back in europe. i wrote got no response at all. so i cancelled the flight. rebook the flight same error came back. i rebook a flight again and had to contact the visa office in vietnam to explain the problem. on the itenary and details of flight it shows PLUS ONE DAY. that is good, but when the top of the travel give the date of arrival instead of leaving IT IS WRONG. since it is written on the ticket plus one day.. we all know plus one day means. but when you deal with blind people it will read 24 march 24 april and then you start panicking big time. so this need to be reviewed BIG TIME. ANOTHER MATTER YOU KEEP PUSHING FOR INSURANCE – unless i got very sick or to hospital the advantage is the wave of fee – not such a big deal. since the ticket is never re imbursed. all the advantage is you have one year to rebook your ticket and the rebooking fee is wave. but you still pay for the difference in the airfare. so insurance now?? i think twice. next problem is that i have a french accent and your employees do not understand my accent very well and nor do i understand theirs. they are nice people and very apologetic. why dont you use us people??? cost too much ?? i used to praise travelocity and got my french family and english friend to use your company but anyone who messes up like you do is GETTING ON MY NERVES.
TODAY I changed my flight and did not receive my confirmation – so 3 hours later i had to call and go through the same process. i got really upset. i booked an hotel and as i was booking it flashed 10% off – so i booked the hotel but there was no spot where it would give 10% off. so i paid full price. another matter, when booking hotel i use the one slot where i can cancel – the date was up to the 7th – but on confirmation it says NO CANCELLATION ??? WHAT so i paid more and i cannot cancel? you are misleading people more and more. another company will come along one day and we will all switch because taking customer for granted is not good business. may be soon we can go to amazon for travels. why not?? i am very sad that decade later after being a good customer (i was expedia before and switch but now realized you are the same people) so thanks but no thanks.

I recently had to book a flight at the last minute because my mother was ill. I had my boarding pass and was all set to take my flight. At the last minute, I decided to see if I could change my return flight. I called travelocity to see about making this change. I was fully prepared to pay for the change fee, however, the travelocity agent said since I had booked the flight within 24 hours, I could make a change without being charged be he needed to call American Airlines to make sure. I was on hold about 45 minutes and he returned to the phone and said he could not change the return flight, but that he could cancel the entire flight and rebook because it was within 24 hours and I would not be charged. I said that was fine, but I was in line to board my flight so I need to make sure that the boarding pass I had would work. He assured me that it would. He then asked if I needed him to change the car rental to to reflect the change, and I said yes that would be great. He said he would take care of that, but that I should remain on hold until he could confirm that the change could be made. Again, I was placed on hold. At this point my group boarding number was called and I went to the gate agent to scan my boarding pass. It was rejected and stated that I needed a new boarding pass. I of course was a little put out since I had specifically asked this question, but nonetheless, I left the line and went to get a boarding pass. After about 10-15 minutes of clicking on the computer, the agent told me that I could not get a boarding pass because my ticket had been cancelled. I was still on hold with travelocity (another lengthly hold I might add) and the agent told me they would have to close the gate and that I would not be able to make the flight. The flight left without me. When the agent came back on line, he said he thought he could do what we had discussed, but that the time to rebook me a seat on that flight closed. He didn't bother to tell me this until after my flight had taken off. The best he could do for me is to book me on a red eye out late that night that would get me in to my destination mid day the next day. At this point I took matters into my own hands and used a more trustworthy provider for my ticket. I spent 57 minutes on hold later trying to get a hold of a supervisor to discuss my experience. Incredible. I have probably booked over a 1,000 flights, untold number of hotels and rental cars through travelocity over the years. I have had service problems in the past, but this was unconscionable.

My name is Onasis Rosely, a Ghanaian visitor in the United States of America. I am currently a participant of the Offshore Technology Conference being held in Houston,Texas. As part of my preparing to part-take in the conference for the second time, I booked a hotel by name Frontier Hotel ,also known as Frontier Inn through online agency called Travelocity.com (Travelscape LLC, Tel: 855-201-7820) and itinerary code 7261218424662 was issued. The hotel was booked on 24th April,2017 for the period of Five (5)days , starting 30th April to 5th May for two (2) people being myself and Mrs Joycelyn Akorfa Ochlich. The cost of the hotel was charged against my Visa debit Card at USD 535.84.
We arrived at the facility on 30th April,2017 only to be exposed to awful environment contrary to what was displayed on the internet, the building was all smelling cigarette and unkept environment. I checked into my room 319 only to find a much unkept kitchen and rusty metals. I requested for a password to the internet and I was told it was not functional though the receptionist gladly read the password out. I asked him when the connection would be rectified but never had an answer. I therefore decided to stay for the night in anticipation of a solution to the internet and possible tidy up of my room. Myself and Colleague engaged the receptionist on duty for an update and we were made to believe there was no immediate solution. We then requested to speak to the Hotel manager via phone which we were denied. I called the Travel agency and reported the issue to an agent by name Dawson who first pleaded we allow him resolve the issues with the Hotel Manager as first option by which time hotel manager was in. Dawson made several calls to the front desk which were not answered but I intervened to have the manager speak to Dawson and a decision for refund was agreed.
The manager then instructed me to seek the refund from Travelocity which facilitated and billed my account, a claim which was accepted by Dawson. We were successfully checked out by the Hotel and evidence as acknowledgment was handed us and a promise of refund within 48hours was communicated to us by Dawson.
Unfortunately, Travelocity has not been able to refund the money and has not indicated much seriousness towards a possible refund. The agency has shown gross disregard to the situation rather engaging in flimsy excuses in the comfort of their offices. I badly need the money to enable me respond to other obligations and any further delayance will affect my business and finances in the United States of America.