Contact Travelocity Corporate Office Headquarters HQ - 2022
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Travelocity Corporate Office Headquarters HQ

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Travelocity Corporate Office Headquarters HQ
Official Address:
3150 Sabre Dr.
Southlake, TX 76092 USA
Corporate Phone Number: 1-682-605-1000
Fax Number: n/a
Email Address: info@travelocity.com or info@sabre.com

Travelocity is famous for its travel website: travelocity.com. Travelocity is one of the largest sites to book travel tickets for airlines, hotel reservations, rental cars, and travel packages. Their main competition is Expedia.com.

Travelocity’s toll-free customer support number is 1-888-872-8356. The company does encourage users to use its technical support system and help forums on its website.

136 replies on “Travelocity Corporate Office Headquarters HQ”

TRAVELOCITY WHAT IS HAPPENING?? your service has become so unreliable and contacting anyone is pure nightmare. i booked a flight for vietnam and had to get my letter of invitation and visa. the date have to be very specifics. 30 days visa is not 31 days at all. so i booked leaving on 24 from europe arriving on 25 march. i asked for return on 23 april and each time the confirmation said 24 april – that is the date of arrival back in europe. i wrote got no response at all. so i cancelled the flight. rebook the flight same error came back. i rebook a flight again and had to contact the visa office in vietnam to explain the problem. on the itenary and details of flight it shows PLUS ONE DAY. that is good, but when the top of the travel give the date of arrival instead of leaving IT IS WRONG. since it is written on the ticket plus one day.. we all know plus one day means. but when you deal with blind people it will read 24 march 24 april and then you start panicking big time. so this need to be reviewed BIG TIME. ANOTHER MATTER YOU KEEP PUSHING FOR INSURANCE – unless i got very sick or to hospital the advantage is the wave of fee – not such a big deal. since the ticket is never re imbursed. all the advantage is you have one year to rebook your ticket and the rebooking fee is wave. but you still pay for the difference in the airfare. so insurance now?? i think twice. next problem is that i have a french accent and your employees do not understand my accent very well and nor do i understand theirs. they are nice people and very apologetic. why dont you use us people??? cost too much ?? i used to praise travelocity and got my french family and english friend to use your company but anyone who messes up like you do is GETTING ON MY NERVES.
TODAY I changed my flight and did not receive my confirmation – so 3 hours later i had to call and go through the same process. i got really upset. i booked an hotel and as i was booking it flashed 10% off – so i booked the hotel but there was no spot where it would give 10% off. so i paid full price. another matter, when booking hotel i use the one slot where i can cancel – the date was up to the 7th – but on confirmation it says NO CANCELLATION ??? WHAT so i paid more and i cannot cancel? you are misleading people more and more. another company will come along one day and we will all switch because taking customer for granted is not good business. may be soon we can go to amazon for travels. why not?? i am very sad that decade later after being a good customer (i was expedia before and switch but now realized you are the same people) so thanks but no thanks.

Unfortunately, there is no recourse. I don't think they even care. I always leave comments on their online ads and somehow they disappear. I will never book with them again.

I recently had to book a flight at the last minute because my mother was ill. I had my boarding pass and was all set to take my flight. At the last minute, I decided to see if I could change my return flight. I called travelocity to see about making this change. I was fully prepared to pay for the change fee, however, the travelocity agent said since I had booked the flight within 24 hours, I could make a change without being charged be he needed to call American Airlines to make sure. I was on hold about 45 minutes and he returned to the phone and said he could not change the return flight, but that he could cancel the entire flight and rebook because it was within 24 hours and I would not be charged. I said that was fine, but I was in line to board my flight so I need to make sure that the boarding pass I had would work. He assured me that it would. He then asked if I needed him to change the car rental to to reflect the change, and I said yes that would be great. He said he would take care of that, but that I should remain on hold until he could confirm that the change could be made. Again, I was placed on hold. At this point my group boarding number was called and I went to the gate agent to scan my boarding pass. It was rejected and stated that I needed a new boarding pass. I of course was a little put out since I had specifically asked this question, but nonetheless, I left the line and went to get a boarding pass. After about 10-15 minutes of clicking on the computer, the agent told me that I could not get a boarding pass because my ticket had been cancelled. I was still on hold with travelocity (another lengthly hold I might add) and the agent told me they would have to close the gate and that I would not be able to make the flight. The flight left without me. When the agent came back on line, he said he thought he could do what we had discussed, but that the time to rebook me a seat on that flight closed. He didn't bother to tell me this until after my flight had taken off. The best he could do for me is to book me on a red eye out late that night that would get me in to my destination mid day the next day. At this point I took matters into my own hands and used a more trustworthy provider for my ticket. I spent 57 minutes on hold later trying to get a hold of a supervisor to discuss my experience. Incredible. I have probably booked over a 1,000 flights, untold number of hotels and rental cars through travelocity over the years. I have had service problems in the past, but this was unconscionable.

I wish I would have read these comments before booking with Travelocity. My flight time were changed which in turned added more costs to our trip. Air transit and Travelocity will give no other options. I spoke to customer service at both Air transit and Travelocity they both blame each other and refuse to help. They say that they can legally make any changes and do not have to offer any compensation. The email states they are sorry if the changes cause any problems. Really!!

My name is Onasis Rosely, a Ghanaian visitor in the United States of America. I am currently a participant of the Offshore Technology Conference being held in Houston,Texas. As part of my preparing to part-take in the conference for the second time, I booked a hotel by name Frontier Hotel ,also known as Frontier Inn through online agency called Travelocity.com (Travelscape LLC, Tel: 855-201-7820) and itinerary code 7261218424662 was issued. The hotel was booked on 24th April,2017 for the period of Five (5)days , starting 30th April to 5th May for two (2) people being myself and Mrs Joycelyn Akorfa Ochlich. The cost of the hotel was charged against my Visa debit Card at USD 535.84.
We arrived at the facility on 30th April,2017 only to be exposed to awful environment contrary to what was displayed on the internet, the building was all smelling cigarette and unkept environment. I checked into my room 319 only to find a much unkept kitchen and rusty metals. I requested for a password to the internet and I was told it was not functional though the receptionist gladly read the password out. I asked him when the connection would be rectified but never had an answer. I therefore decided to stay for the night in anticipation of a solution to the internet and possible tidy up of my room. Myself and Colleague engaged the receptionist on duty for an update and we were made to believe there was no immediate solution. We then requested to speak to the Hotel manager via phone which we were denied. I called the Travel agency and reported the issue to an agent by name Dawson who first pleaded we allow him resolve the issues with the Hotel Manager as first option by which time hotel manager was in. Dawson made several calls to the front desk which were not answered but I intervened to have the manager speak to Dawson and a decision for refund was agreed.
The manager then instructed me to seek the refund from Travelocity which facilitated and billed my account, a claim which was accepted by Dawson. We were successfully checked out by the Hotel and evidence as acknowledgment was handed us and a promise of refund within 48hours was communicated to us by Dawson.
Unfortunately, Travelocity has not been able to refund the money and has not indicated much seriousness towards a possible refund. The agency has shown gross disregard to the situation rather engaging in flimsy excuses in the comfort of their offices. I badly need the money to enable me respond to other obligations and any further delayance will affect my business and finances in the United States of America.

Absolutely the worst customer service in the world. "Please let me put you on a brief hold" turns into 10, 20, 30 minutes. I have a major charge on my credit card from Travelocity and no one there can tell me what it is for. Supervisors are no more help than the lowest level agents.

I’m very disappointed that Travelocity doesn’t seem to care about their customers. I was very excited about booking a weekend trip to New York to celebrate our 15th wedding anniversary. I shopped around on several different sites and decided to book with Travelocity because they had a feature that allowed us to cancel or change the reservation up to 48 hours before the trip. I found this to be a huge selling point because we have a young daughter who is our only child and we weren’t sure if we were going to be able to get someone to watch her. Plus she is very co-dependent and has separation anxiety being the only child.

The same day after booking I realized that the hotel we booked wasn’t in Time Square where we intended on staying. No problem the hotel we were wanting to switch it too was about the same price and I added the insurance that had the no fee for canceling or changing the reservation feature. I tried to make the change online, but it kept sending me back to the same screen and would not let me change it. I decided to contact Travelocity directly and that’s where the fun began.

First off, the representative I was connected to was very difficult to understand. I would keep having to repeat things over and over again and even had to spell things out to her. I told her what I was trying to do and she said I could easily do that online. I really wanted her to do this for me because I had already spent time trying to accomplish this and was unsuccessful, but she was almost persistent on me doing it online and seemed put out that she was having to help me in the first place. Okay, I decided to just handle it online and followed the directions she gave me. After about an hour of trying to accomplish this online and getting the same message I previously got 2 hours ago when I initially tried to change this, I contacted customer service again.

This time I got someone I could understand better even though it was still challenging to communicate. I told her what I was trying to do and she quickly said I had to call in and do this and couldn’t do it online. Huh? What about the other rep who told me I could easily do this online? As she was going through the process of making the change she told me that the price has gone up and now I would have to pay $200+ more. I told her 2 ½ ago when I tried to do this the price was about the same and even 10 minutes ago when I was online trying to accomplish this the price was still the same. Obviously I was very frustrated because if the initial rep wouldn’t have given me bad information or would have just done this while I was on the phone I wouldn’t be in the situation. After trying to explain this to her multiple time and her not truly understanding what seemed to be the problem, I asked to speak to the supervisor. This process took about 25 minutes to finally get to speak to someone.

The supervisor (Lewis) came on and pretty much read from the same script everyone else I talked to read from. No one seemed to understand what the problem was and they certainly weren’t going to fix it. The supervisor asked me what I wanted and I told him I wanted exactly what I paid for. I wanted them to honor the price that was on their website and make sure I had the feature to change or cancel within 48 hours of the trip. He said they couldn’t do that because inventory changes and they don’t control the price. Also, because I was just changing the hotel portion on the trip I wasn’t getting the package discount like I had gotten earlier. He was trying to give me a minimal credit that didn’t even come close to paying for the difference and he said he couldn’t add the no change or cancellation feature because it would be a lot more expensive. After about 2 hours on the phone I decided to say mercy and told them I would be contacting corporate tomorrow to get this straightened out.

My name is Onasis Rosely, a Ghanaian visitor in the United States of America. I am currently a participant of the Offshore Technology Conference being held in Houston,Texas. As part of my preparing to part-take in the conference for the second time, I booked a hotel by name Frontier Hotel ,also known as Frontier Inn through online agency called Travelocity.com (Travelscape LLC, Tel: 855-201-7820) and itinerary code 7261218424662 was issued. The hotel was booked on 24th April,2017 for the period of Five (5)days , starting 30th April to 5th May for two (2) people being myself and Mrs Joycelyn Akorfa Ochlich. The cost of the hotel was charged against my Visa debit Card at USD 535.84.
We arrived at the facility on 30th April,2017 only to be exposed to awful environment contrary to what was displayed on the internet, the building was all smelling cigarette and unkept environment. I checked into my room 319 only to find a much unkept kitchen and rusty metals. I requested for a password to the internet and I was told it was not functional though the receptionist gladly read the password out. I asked him when the connection would be rectified but never had an answer. I therefore decided to stay for the night in anticipation of a solution to the internet and possible tidy up of my room. Myself and Colleague engaged the receptionist on duty for an update and we were made to believe there was no immediate solution. We then requested to speak to the Hotel manager via phone which we were denied. I called the Travel agency and reported the issue to an agent by name Dawson who first pleaded we allow him resolve the issues with the Hotel Manager as first option by which time hotel manager was in. Dawson made several calls to the front desk which were not answered but I intervened to have the manager speak to Dawson and a decision for refund was agreed.
The manager then instructed me to seek the refund from Travelocity which facilitated and billed my account, a claim which was accepted by Dawson. We were successfully checked out by the Hotel and evidence as acknowledgment was handed us and a promise of refund within 48hours was communicated to us by Dawson.
Unfortunately, Travelocity has not been able to refund the money and has not indicated much seriousness towards a possible refund. The agency has shown gross disregard to the situation rather engaging in flimsy excuses in the comfort of their offices. I badly need the money to enable me respond to other obligations and any further delayance will affect my business and finances in the United States of America.

Holy cow…I travel all over the country and have never dealt with a worse travel company in 10 years. How can a company operate like this. I hope someone from corporate is reading these so they understand the problems associated with this company and the NON customer service. Some "1st Guarantee"…I would never you this site no matter how many credits they try to give me for their incompetency!!!!!!!!!!

PUT COMMENTS ONLINE AND NOT ON CORPORATE SITE! THEY CANT BE SEEN BY EVERYONE USING GOOGLE! BAD BAD BAD BOOKINGS

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