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  • Orbitz Corporate Office Headquarters

Orbitz Corporate Office Headquarters

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  1. Never book a cancellation policy with orbitz. READ the fine print and you will see that the cancellation policies require an obscene amount of unreasonable paperwork that is denied through loopholes in the end. Even if you purchase the "cancel for any reason policy" there are still loopholes their company uses to get out of refunding you your money. It was awful. I was on the phone being transferred to various different departments for over 6 hours. In the end they said in order to get any kind of refund I had to go to a hospital, get seen by a licensed physician, submit insurance information, and if they decided that it was a "valid reason" by their standards, they would "consider" filing my claim for a refund. Even though I purchased a cancellation for any reason policy. THAT IS JUST RIDICULOUS!

     
  2. the worst booking company ever ,
    they overcharged me when I was booking my vacation ,I asked for cancellation so may times,they cancelled only flight they did not cancelled the hotel, so I had to pay for their mistake,I have been calling them so many times they do not return my money back ,Their customer service his terrible ,
    I am going to sue them

     
  3. WHY CAN NOT I BOOK A CAR IN IZMIR TURKEY AT ENTERPRISE THROUGH ORBITZ? THIS PROBLEM IS GOING ON FOR 6 MONTHS. PLEASE CHECK YOUR SYSTEM. IT ONLY HAPPENS FOR ENTERPRISE CARS IZMIR TURKEY LOCATION. IF YOU, ORBITZ, DO NOT HAVE AN AGREEMENT WITH ENTERPRISE(ADB), THEN REMOVE ALL THOSE ENTERPRISE CAR RENTAL OPTIONS FOR IZMIR TURKEY. PLEASE FIX IT ONE WAY OR THE OTHER. I CONTACTED ORBITZ CUSTOMER SERVICE, WHICH SUGGESTED ME THAT I SHOULD BOOK IT DIRECTLY FROM ENTERPRISE'S OWN WEB PAGE RATHER THAN ORBITZ IF THERE IS A PROBLEM. I'M A ORBITZ CUSTOMER FOR OVER 10 YEARS. ORBITZ, YOU ARE BETTER THAN THIS ANSWER. PLEASE FIX YOUR SYSTEM.

     
  4. I used Orbitz to try and make a flight reservation for three. I have an Orbitz account and have used it successfully in the past for making reservations. This time there was a computer glitch on Orbitz side. They charged my card (via United) seven times for the same tickets, and even then I did not have a reservation of ticket. The credit card is maxed out and I can not use it for any substantial purpose. I called Customer Service multiple times and Orbitz Corporate Headquarters. They said 1. charges would fall off within three days and 2. "No harm, no foul.". Hello? It has been seven days and the card is still blocked with 'hold' charges. Seven charges for the same reservation and there is no reservation. The credit card company said the charges should have been reversed by Orbitz by now. I could have flown the trip seven times by now. I'll keep calling Orbitz until this is eventually resolved, but won't be using them for making reservations in the future. I will contact the airlines directly.

     
  5. I was also a VICTIM from the Orbitz thieves as they stole $300 from me. I needed to change my flight and had no problem with the $300 change fee. Problem was they found a $1500 flight when they were selling for $1000 which meant I had to add another $300 to the fare difference. All you get is overseas call centers as there are no numbers to call here in the United States. From now on I will use CheapOair as that is one of the few companies that Expedia does not own. No more Expedia/Orbitz for me again. And that goes for they other sites like Hotels.com etc.

     
  6. This was my first and will be my last time to utilize Orbitz to book anything. You are not what you advertise yourself to be and do not live up to the reputation you boast about. Over a month ago we booked a stay in a resort area on the east coast directly in path of a hurricane. At the time of our booking there were no thoughts of a hurricane. Our date of travel and arrival to destination was to be tomorrow, September 2, 2016. However, due to inclement weather forecast that was not possible. Today, after speaking with the resorts General Manager he agreed to waive one night due to weather with change in arrival date to 9/3/16. I was instructed to contact Orbitz and have them call the resort to verify and appropriately credit me. I spoke with the Orbitz rep who verified what I said to be true. He verified with the resort and told me that I would be refunded the amount of the stay for that night. My arrival date was set for 9/3/16. All was good until he said that there were no available accommodations at the resort for the dates for which I already had reservations. I told him I was only changing my arrival date as you can do with any credible hotel chain/business for a valid reason. He couldn't seem to grasp the concept that there would be available accommodations because I still had them booked. There was no cancellation. He took my phone number in the event of a disconnect and placed me on hold while he supposedly followed up. After 20 min on hold our call disconnected (not on my end). I awaited a return call to my cell which never came. I called back and encountered the same issue with the 2nd individual I spoke with. He said the previous rep did call me back and I didn't answer which is not true since my cell was right in front of me and I was speaking with him at that time from a landline. There was never a call made to my cell from Orbitz. The 2nd rep also had the same plight. After going back and forth I finally told the 2nd rep I spoke with to forget it since they can't get things right. I again reiterated that I would not be using their service again. As it stands now, I am still paying $147.98 for a night that was waived by a General Manager at the resort all because they, Orbitz, are incompetent to perform their job. I spent approximately 1.5 hours, maybe more, without achieving successful. Need an overhaul to your customer service department. This only a change in arrival date to my destination, not a cancellation. All due to inclement weather forcast for my date of travel/arrival which made conditions for travel unsafe. After reading all other reviews for Orbitz I can't see how you are able to continue working in this industry. There seems to be a common thread of incompetence and lack of concern for your customers.

     
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Corporate Office Headquarters
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