How to Contact VRBO Corporate Office Headquarters
HomeAway, Inc.
Suite 300 1011 W. Fifth Street
Austin, TX 78703
United States
Corporate Phone Number: 1-512-684-1100
Fax: n/a
Customer Service Number: 1-303-680-9280
Website: VRBO.com
Where is VRBO Corporate Office Headquarters HQ
Paid In Advance VRBO
July 31, 2023
I’ve had twelve cases where I paid in advance for a stay, but arrived to find the condo occupied by someone else. Despite emails and shuttle info, we were left stranded. It’s now July and I’m still waiting for a resolution on my claim. I hope case #12 will be refunded for our first night. It’s hard to relive those devastating days every time I call. Thank you for your help.
Corporate Headquarters VRBO
May 2, 2023
I am writing to you about a refund that is still not in our account our case # is 11558241. We have received one of two refunds. We received that on on April 6th 2023. I have been on the phone so many times to get our 2nd refund. The problem is with your system. We had to cancel our trip due to a medical emergency. We have sent a copy of what we have received. Have been getting a few emails on how sorry this is. And how you understand our situation. But I really do not think you do. I am writing this because I feel we should be compensated for more than the refund we are waiting for. We are in our 70,’s and we are retired. We take 1 trip per year and we had to miss out on our 30th wedding anniversary.
I would hope that you can look into this case and expedite it. I would appreciate an email concerning this matter ASAP.
Thank you for your time.
