Reach VRBO Corporate Office 

VRBO, false advertisement, no help from VRBO. I rented a property that was advertised as breakfast included. The host left 1 liter of juice, milk and a bag of cookies for 3 people for 7 days and calls it breakfasts (see the photo). I reported in to the VRBO, but they deemed it as a “minor issue” and refused to provide partial refund to cover my costs. Shame on the company, this is bad business. Do not trust them.

VRBO, INon-return of lodging taxes. had to cancel a reservation. The host returned the prepaid rent. $397 in lodging tax was withheld by VRBO. Even though the property was not rented, and therefore no lodging tax has to be paid to any government authority, I am unable to get VRBO to refund this amount; their robot – the only way to contact them – is not responsive to this issue.

Rented a home through a Kauai vacation rental listed on your website. The home was nothing near the 4.6 rating it was given. It was dirty, rusted outdoor furniture, sofa cushions held together with safety pins. The washing machine did not work. The rating and review we gave the home was 2 stars. The review was posted and then later removed. I am sure it was to keep the 4+ star rating and to keep it rented. This is unfair to prospective clients unless the issues have been corrected. But I just saw a review from Sept 2023 that reflected the same problems. We have rented from VBRO before with great results and reputation. But our experience does create doubt about using this service again.

On 8/21/23, mold in my unit, I talked to VRBO told repeatedly, (even today) that Mold is not part of VRBO standards.

I was offered me to move or a refund by Santiago, have in writing also. Why is my refund being held up?

I had to send photos of the mold before my call escalated to the next level of customer service.

The host writes in his dispute response that his wife went into the unit during my rental time. The host stated there was Mold & an HVAC person came to look at it.

if we all see mold why am I still waiting for my refund.?

Mold is mold, pull your recordings and listen to the conversations between VRBO & myself. This is not right that you are holding up my refund.

Your host, Isaiaha Walker of Old Orchard Beach has a dump, Look at the information and photos that I have submitted several times & his replies.

Make this right.. I have photos but can not share them from this computer. I sent 17 on 8/21/23. and 17 more on 10-16-2023. claim # 118400290. make this right.

I’m EXTREMELY FRUSTRATED!! I’ve been with you ( listing824097) for the past 7 years, but this year you’re not listing me correctly when people search! When prospective renters desire to stay in northeast Wisconsin they search “Northeast Wisconsin” but my listing DOES NOT SHOWUP!! I’ve been trying to correct this situation with you for the past 6 weeks- phone calls, 2 priority letters to Brian Keaster,E-mails-every way I can think of! I’ve even BEGGED you to give me a call 1-920-787-4414-all to no avail! Apparently you don’t really care about owners who have been with you for so many years. On 3/27/23 after Mr. Keaster received my first priority mailing the listing showed up correctly after searching “Northeast Wisconsin” 3 days later it had been dropped and never showed up again!! WHAT IS GOING ON WITH YOU PEOPLE??? I’m losing $ every day because people don’t see my listing! WHY CAN’T YOU UNDERSTAND THAT?? My daughter, Kristi, is the legal owner of the property. I manage her rental business. On 2/22/23 I paid you $599! REFUND MY PAYMENT OR GET ME LISTED CORRECTLY!! Growing so tired of how you’ve been ignoring my easy to solve problem