Vrbo corporate office and U.S. headquarters information is associated with HomeAway.com, Inc.’s official office at 11920 Alterra Parkway, Austin, TX 78758. HomeAway.com, Inc. operates the Vrbo platform as part of Expedia Group. Vrbo does not currently publish a clearly verified dedicated Austin corporate switchboard, so travelers and hosts should normally contact Vrbo Customer Support at 1-877-202-4291 or use the official online contact and chat routes. Written booking complaints may be addressed to Vrbo Customer Support at the Austin address after the host, property manager, or normal support process has been attempted.
Vrbo Corporate Office and Headquarters Contact Information
- Brand: Vrbo
- Operating Company: HomeAway.com, Inc.
- Parent Company: Expedia Group, Inc.
- Vrbo Corporate and U.S. Office Address: 11920 Alterra Parkway, Austin, TX 78758, USA
- Written Customer-Support Complaints: Attn: Vrbo Customer Support, 11920 Alterra Parkway, Austin, TX 78758
- Verified Dedicated Corporate Switchboard: Not prominently published by Vrbo
- U.S. Customer Support: 1-877-202-4291
- Support From Outside the United States: 1-512-782-0805
- Parent Company CEO: Ariane Gorin
- Expedia Group Stock Symbol: EXPE on Nasdaq
- Official Vrbo Website: Vrbo.com
- Vrbo Customer Service: Contact Vrbo by phone or chat
- Vrbo Help Center: Traveler, host and property-manager help
- Manage Trips: View and manage a Vrbo booking
- Vrbo Trust and Safety: Vrbo Trust and Safety
- VrboCare: Review current VrboCare terms
- Careers: Expedia Group Careers in Austin
- Parent Company Website: Expedia Group
The Vrbo support numbers should not be confused with a dedicated corporate-office phone, an individual host’s telephone number, a property manager, an emergency service, a travel-insurance provider, a financial institution, or Expedia support for a separate Expedia booking.
Where Is Vrbo Headquarters?
For Vrbo corporate-office and headquarters purposes, the current official U.S. address is 11920 Alterra Parkway, Austin, Texas 78758. Vrbo’s legal terms identify HomeAway.com, Inc. at this address as the company that provides the service, and the same address is used for written Vrbo customer-support complaints.
This is the address people are generally looking for when searching for Vrbo headquarters, Vrbo corporate office, Vrbo Austin office, Vrbo HQ, Vrbo corporate address, Vrbo company headquarters, HomeAway headquarters, or 11920 Alterra Parkway in Austin.
Vrbo also operates as part of Expedia Group, whose parent-company headquarters is in Seattle, Washington. The Expedia Group corporate address should not replace Vrbo’s Austin address for ordinary Vrbo booking, host, account, refund, or property complaints.
Vrbo, HomeAway, and Expedia Group Ownership
Vrbo is a vacation-rental marketplace operated by HomeAway.com, Inc., an Expedia Group company. HomeAway is therefore not a current competitor that should be treated as unrelated to Vrbo.
Vrbo connects travelers with property owners and professional property managers offering vacation accommodations. The individual host or property manager generally provides the stay and controls property-specific matters such as access instructions, house rules, amenities, local management, and the cancellation policy attached to the booking.
Vrbo provides the marketplace, account, communication, payment, support, trust-and-safety, and booking tools. Expedia Group provides the broader corporate ownership and technology structure behind Vrbo and other travel brands.
Vrbo Corporate Office vs. Customer Support vs. the Host
Vrbo corporate correspondence is best suited for company-level matters, legal notices, corporate policy, privacy, careers, media, business relationships, or a substantial complaint that remains unresolved after normal support routes have been used.
Vrbo Customer Support handles reservation access, host communication, cancellations, refund status, account problems, property complaints, payments, listing concerns, host tools, and other booking-related issues. Customer-service agents are available through phone and chat.
The host or property manager is usually the first contact for check-in instructions, door codes, missing amenities, maintenance, cleanliness, house rules, local fees, property conditions, noise, parking, heating, cooling, utilities, and other issues involving the actual accommodation.
Vrbo’s role differs from that of a hotel operator because Vrbo generally does not own or manage the vacation property. Some complaints therefore require cooperation from both Vrbo and the travel provider.
Choose the Correct Vrbo Support Route
- Upcoming or active reservation: Sign in to My Trips and review the booking details, host messages, cancellation policy, and contact information.
- Unable to reach the host: Use Vrbo’s secure messaging system and contact Customer Support, especially when check-in is approaching.
- Property not as described: Notify the host immediately, document the conditions, and report the issue to Vrbo promptly.
- Cancellation or refund: Review the cancellation policy attached to the reservation and use My Trips or Customer Support.
- Refund-status question: Open the reservation in My Trips and use the available refund-status or support option.
- Unsafe or uninhabitable property: Contact the host and Vrbo promptly. Use local emergency services when there is immediate danger.
- Payment or unexpected charge: Review the booking confirmation and payment details, then contact Vrbo and the bank or card issuer when appropriate.
- VrboCare request: Review the current program terms, reporting deadlines, required documentation, and eligibility rules.
- Travel-insurance claim: Contact the insurance provider identified in the policy rather than assuming Vrbo corporate processes the claim.
- Host listing, calendar, payout, or account problem: Sign in to the owner dashboard and use the host-specific Help Center route.
- Host cancellation penalty or suspension: Review the current host cancellation rules and request support through the owner account.
- Property-damage claim: Use the host dashboard and current damage-claim process.
- Neighborhood complaint: Use Vrbo’s Stay Neighborly property-concern form.
- Privacy concern: Use Vrbo’s official privacy choices and contact procedures.
- Corporate-level unresolved complaint: Write to Vrbo Customer Support at 11920 Alterra Parkway after documenting previous support efforts.
What to Have Before Contacting Vrbo Corporate or Customer Support
- The reservation or itinerary number, shared only through an official private channel
- The property listing URL and destination
- The travel dates and check-in or check-out time
- The host or property manager’s name
- Copies of messages exchanged through the Vrbo platform
- The booking confirmation and cancellation policy that applied when the reservation was made
- The amount paid, refunded, retained, or disputed
- Photographs or videos of property conditions, with private information removed
- Receipts for reasonable expenses connected to the complaint
- The Vrbo support case or reference number
- A timeline of calls, chats, messages, and promised follow-up
- The specific resolution being requested
Do not publish reservation numbers, door codes, property access instructions, passport information, payment-card details, bank information, One Key account information, passwords, home addresses, phone numbers, email addresses, host personal information, or screenshots containing private data in public comments.
How to Escalate a Vrbo Complaint
Start with the host or property manager when the complaint involves the accommodation itself. Use Vrbo’s secure messaging system so there is a record of the report, response, and requested resolution.
If the host cannot be reached or does not resolve the concern, call Vrbo Customer Support at 1-877-202-4291 or use the official chat route. Explain whether the complaint involves an active stay, upcoming reservation, cancellation, refund, property condition, account problem, payment, or host issue.
Ask for a case number and keep a record of the date, time, representative, promised action, and expected response. Upload requested evidence only through verified Vrbo channels.
If the issue remains unresolved, write to:
Vrbo Customer Support
11920 Alterra Parkway
Austin, TX 78758
Include copies rather than original documents and remove unnecessary identity, payment, access-code, and account information. For formal legal disputes, review the current Vrbo Terms of Service and consider appropriate professional advice rather than relying on a general customer-support mailing alone.
Common Reasons Travelers Contact Vrbo Corporate Office
- Finding the Vrbo headquarters or Austin corporate address
- Trying to reach an effective escalation route after contacting Customer Support
- A host who cannot be reached before or during a stay
- A rental that is materially different from its listing
- Cleanliness, maintenance, safety, access, utility, or amenity complaints
- Host cancellations, traveler cancellations, or rebooking problems
- Delayed, partial, denied, or missing refunds
- Unexpected fees, deposits, payment holds, or disputed transactions
- Property damage or deposit claims
- Accessibility or accommodation concerns
- Account access, One Key, review, or platform problems
- Suspected scams, fake listings, phishing, or off-platform payment demands
Vrbo Property Not as Described or Unsafe Stay Complaints
A property complaint may involve cleanliness, pests, maintenance, missing amenities, inaccurate bedroom information, construction, noise, heating or air-conditioning, utilities, parking, access problems, neighborhood conditions, or differences between the listing photographs and the actual accommodation.
Contact the host as soon as the issue is discovered and give the host an opportunity to address it when doing so is safe and reasonable. Take photographs or video and keep all communication inside the Vrbo platform.
Vrbo advises travelers to report a property that significantly differs from its listing within 24 hours of check-in. Waiting until after checkout may make it more difficult for Vrbo or the host to verify the conditions and offer practical assistance.
Do not remain in a property when there is an immediate threat involving fire, gas, electrical danger, violence, unlawful entry, serious structural conditions, or another emergency. Contact local emergency services or law enforcement as appropriate, then notify Vrbo.
Vrbo Cancellations and Refund Complaints
Vrbo cancellation policies can differ by property. The policy displayed and accepted when the reservation was made generally determines whether a traveler qualifies for a full refund, partial refund, or no refund after cancellation.
Before canceling, review the reservation in My Trips and save a copy of the policy, booking confirmation, payment schedule, and host messages. A change made by the host to a listing’s current cancellation settings does not necessarily alter the terms attached to an older confirmed reservation.
Refund timing can depend on when the host or Vrbo processed the refund, the original payment method, and the bank or card network. Use the refund-status feature in My Trips and keep any cancellation or refund confirmation.
When a medical problem, severe weather event, government restriction, or other unexpected circumstance affects travel, review the current booking policy, travel-insurance policy, Vrbo terms, and any applicable special-event guidance. Do not assume that every emergency automatically overrides the reservation’s cancellation terms.
Vrbo Host, Listing, Payout, and Suspension Complaints
Host complaints may involve listing visibility, calendar problems, account verification, reservation cancellations, temporary suspension, payout delays, refunds, chargebacks, guest reviews, policy warnings, fees, taxes, or difficulty reaching specialized support.
Hosts should sign in to the owner dashboard before contacting support so the representative can identify the listing, reservation, payment, or policy notice involved. Keep screenshots, case numbers, payout details, and copies of platform messages.
Vrbo may apply fees, ranking effects, listing restrictions, or other consequences to certain host-initiated cancellations. Hosts seeking a waiver should use the official support route and review the current deadlines and documentation requirements.
Do not post guest names, contact information, payment details, reservation information, identification documents, or private messages in a public review.
Vrbo Payments, Fees, Deposits, and Charge Complaints
Payment complaints may involve traveler service fees, property charges, taxes, security deposits, damage claims, installment payments, refunds, currency conversion, payment processing, or a transaction the customer does not recognize.
Review the booking confirmation to identify which amounts were charged by Vrbo, the travel provider, an insurer, a financial company, or another party. Some charges or fees may be controlled by the host or a third-party provider rather than Vrbo corporate headquarters.
Contact Vrbo through an official channel before disputing a legitimate but unresolved booking transaction. Contact the bank or card issuer promptly if the payment method may have been used without authorization.
Do not send additional money through wire transfer, cryptocurrency, gift card, cash-transfer app, or another off-platform method because someone claims it is necessary to preserve a Vrbo reservation.
Vrbo Reviews and Complaints
Vrbo reviews vary by property, host, property manager, destination, booking terms, support route, and issue type. Positive feedback may mention spacious accommodations, convenient locations, responsive hosts, accurate listings, family travel, privacy, or successful support during a problem.
Commenters on this page have discussed delayed refunds, unresolved support cases, host cancellation penalties, temporary listing suspension, difficulty reaching an effective escalation route, and questions involving service animals or accessibility. Other complaints may involve inaccurate listings, host communication, property conditions, deposits, fees, account access, reviews, or payment concerns.
When leaving a Vrbo review below, include the destination, approximate travel dates, issue type, whether you were a traveler or host, support route used, response time, and whether the complaint was resolved. Do not identify private individuals unnecessarily or publish confidential booking information.
Vrbo Scam, Fake Listing, and Fake Support Warning
Keep booking communication and payments inside Vrbo’s official platform. Be cautious when a host, supposed Vrbo representative, or travel agent asks you to communicate or pay outside the website before confirming the reservation.
Fraud may involve copied property photographs, fake availability, phishing emails, fake refund messages, unauthorized login pages, urgent requests for banking information, gift-card demands, wire transfers, or unofficial customer-service numbers displayed in advertisements.
Vrbo representatives should not ask for an account password, gift-card payment, or wire transfer through an unsolicited call, text, or email. End the conversation and contact Vrbo through Vrbo.com or the official app when a request appears suspicious.
Vrbo Competitors and Related Corporate Office Pages
Vrbo competes with other vacation-rental, accommodation, and online-travel marketplaces. Related corporate office pages include Expedia Group Corporate Office, Airbnb Corporate Office, and Booking.com Corporate Office.
HomeAway should not be treated as an unrelated competitor because HomeAway.com, Inc. is the company that currently operates the Vrbo service within Expedia Group.
Related Resources
- Official Vrbo Website
- Contact Vrbo Customer Service
- Vrbo Help Center
- Vrbo My Trips
- Vrbo Trust and Safety
- VrboCare Information
- Report a Property Not as Described
- Check Vrbo Refund Status
- Vrbo Off-Platform Booking Policy
- Report a Neighborhood Property Concern
- Vrbo Terms of Service
- Vrbo Privacy Statement
- Expedia Group Austin Careers
- Expedia Group
- Expedia Group Corporate Office
Frequently Asked Questions About Vrbo Corporate Office
Where is Vrbo headquarters?
Vrbo’s current official U.S. office and customer-support mailing address is 11920 Alterra Parkway, Austin, TX 78758.
What is the Vrbo corporate address?
The Vrbo corporate-office address used by HomeAway.com, Inc. is 11920 Alterra Parkway, Austin, Texas 78758.
What is the Vrbo customer-service phone number?
Vrbo’s U.S. customer-support number is 1-877-202-4291. Support from outside the United States is available at 1-512-782-0805.
What is the Vrbo corporate phone number?
Vrbo does not prominently publish a separate current Austin corporate switchboard. Use 1-877-202-4291 for booking, traveler, host, refund, and account support.
Is 1-512-684-1100 still the Vrbo headquarters number?
The number was historically associated with HomeAway’s former corporate office on West Fifth Street. Current Vrbo legal and contact pages do not identify it as the verified Alterra Parkway corporate number.
Is Vrbo owned by Expedia?
Yes. Vrbo is operated by HomeAway.com, Inc. as part of Expedia Group.
Is HomeAway a competitor of Vrbo?
No. HomeAway.com, Inc. is the legal company that currently operates the Vrbo service. HomeAway should not be treated as an unrelated competitor.
How do I file a complaint with Vrbo?
Contact the host first for property-specific concerns, then contact Vrbo Customer Support by phone or chat. Request a case number and keep all booking, payment, message, and refund records. Written complaints may be mailed to Vrbo Customer Support, 11920 Alterra Parkway, Austin, TX 78758.
What should I do if a Vrbo property is not as described?
Notify the host immediately, document the conditions, and report the issue to Vrbo promptly. Vrbo advises travelers to report a significant difference within 24 hours of check-in.
How do I check a Vrbo refund?
Sign in, open My Trips, select the reservation, and use the refund-status or support option. Keep the cancellation confirmation and the policy that applied to the booking.
What should I do if I cannot contact the host?
Use Vrbo’s secure messaging system and contact Customer Support at 1-877-202-4291, especially when check-in is less than 24 hours away.
How do I report a Vrbo property causing neighborhood problems?
Contact the host when appropriate and use Vrbo’s Stay Neighborly property-concern form. Contact local emergency services or authorities when the situation involves immediate danger or possible unlawful activity.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for travel platforms, airlines, hotels, retailers, financial institutions, restaurants, and other major organizations. This page is designed to help readers distinguish Vrbo’s Austin office from Expedia Group headquarters, Customer Support, an individual host, a property manager, travel insurance, financial institutions, and local emergency or regulatory routes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Vrbo, HomeAway.com, Inc., Expedia Group, Expedia, One Key, VrboCare, any host, any property owner, any property manager, any insurer, any payment provider, any employee, or any customer-service representative. This page is provided for informational purposes only and is not legal, financial, insurance, accessibility, safety, or travel advice.
Addresses, phone numbers, ownership structures, executives, support routes, booking terms, cancellation policies, refund eligibility, payment processes, account rules, host policies, VrboCare coverage, insurance terms, property availability, fees, and complaint procedures may change. Visit Vrbo.com and review the terms attached to the specific reservation for current information.
Share Your Experience
Have you contacted Vrbo corporate office, Customer Support, a host, property manager, VrboCare, owner support, the Stay Neighborly team, Expedia Group, or another department? Share your experience with a booking, cancellation, refund, missing host, property condition, payment, deposit, host account, listing suspension, One Key issue, safety concern, accessibility question, or corporate escalation below.
Helpful reviews include the destination, approximate travel dates, whether you were a traveler or host, issue type, support route used, response time, and whether the complaint was resolved. Please do not post reservation numbers, door codes, property access information, payment details, passport information, One Key account details, passwords, home addresses, phone numbers, email addresses, private host or guest information, or screenshots containing personal data.