VRBO Corporate Office Headquarters

REF: Reservation No. HA-W78R6S, Property Id. 35200118ha
We booked this property thru VRBO on 12/5/2022, and paid $3332.60 in advance. On 4/25/2023 we paid the remaining amount of $5018.40. this was accepted and we assumed the booking for our family vacation was confirmed. We were advised that the latest cancellation date was 4/25/2023, however approximately eight days later we received an email from the host advising that our reservation was cancelled. We have tried to get relief through VRBO, but the only answer we can get is "I'm sorry".
The host claims to have sold the house…apparently not advising the buyers that contracts were in place for the last week in June,2023.

We are in an extremely difficult position in trying to find another comparable property for our planned four-family vacation.

Please contact me or my daughter

It's literally impossible to run a rental business with VRBO. I'm a property owner attempting to use VRBO to list and rent my property in my Country Colombia. Now I had my first reservations and the application asks me to fill out a Tax Form as a Business or individual connected with the conduct of a trade or business in the United States that requires a SS, Tax Id, or EIN number.
We have already contacted VRRBO many times to explain we are not residents, citizens, or performing businesses in the USA to be able to have SS, Tax Id, or Ein Number. Also, we talk with the IRS in the USA and they explained we only need to complete a W-8 BEN form but VRBO keeps sending us the incorrect form to be filled.

Dear Sirs,

Please see my case number and follow the updates.
As of today I have waited two rounds of 10 business days to receive my refund and was told to contact you on the 10th business day. Here it is the 10th business day(for the second time, so thats 20 business days) and at this point it is beyond completely unacceptable. I am contacting the Better Business Bureau as soon as I finish writing this email, also the Division of Consumer Affairs, Consumer Business Alliance, Office of the Attorney General, Consumer Protection Bureau, Rip-Off Report, Pissed off Consumer, Google Reviews, Yelp. and several others as well as a private attorney. I should have read the reviews before I dealt with your company…..This is completely unacceptable and I am owed this refund and I am not waiting any longer. Please contact me via phone, I am tired of waiting and being sent emails and nothing is resolved. . Once again I have cc'd several others in your company, as well as outside individuals in positions that I feel could possibly help me. Hoping someone at your company will do something to help me, My refund should have been issued March 24, 2023, it is pathetic and unacceptable that I need to beg you to do your job. I am so frustrated. PLEASE HELP ME!!!

Also below are just a few reviews, I only got through one page of reviews pertaining to refunds being issued, there are 80 more pages and that is just one of the websites. See below……………..there are hundreds of more negative reviews but I honestly was getting very upset reading them because my situation seems hopeless with all the other people who have been deceived by your company so I stopped copying them. I have spent over 7 hours on the phone with your company and writing emails. I keep being told to wait and you will email me back and the issue is resolved. The issue is not resolved until I receive my refund I AM DONE WAITING!!!! PLEASE ADVISE AND RESOLVE IMMEDIATELY!!!!!!!

Update by user Apr 10, 2023
No solution

Original review posted by user Apr 10, 2023
Want it cancelled but without owners permission its not cancelled. YET the almost 5000 is due on my credit card. Very disappointing
User's recommendation: Dont use vrbo.

REQUESTING REFUND
Update by user Apr 03, 2023
HORRIBLE, I CONTACTED VRBO AND WAS UNABLE TO GET A REFUND

Original review posted by user Apr 03, 2023
I WENT ON VRBO TO CHECK Availability AND WAS CHARGED FOR THE HOUSE. REQUESTING A FULL REFUND. THIS WAS MY FIRST TIME USING THE SITE.
User's recommendation: BE CAREFUL WHEN CHECKING Availability.

Until I get my full refund returned to my card card in a timely manner, I can not give an honest review
Original review updated by user Mar 27, 2023
The Airbnb that I reserved in February for April 5 has been cancelled by the property owner. I was asked me to cancel my reservation so I should get my a full refund. The total cost of my Vrbo was $611.13, I have received $243 which leaves a difference of $368.13 owed to me. When can I expect to see this amount credited to my credit card? My credit card company has advised me to file a dispute if I don't get the credit put back on my card soon.
User's recommendation: can't be honest until I get my refund placed back on my credit card.

Horrible company
Did not resolve issue after saying they would after countless phone calls. All calls routed through India. Enough said.
User's recommendation: stay away.

Verified Reviewer New Reviewer
Mar 21, 2023Claudia S Jjg
Need to be refunded and hotel needs to be paid for
Booked a cozy 4bedroom 4 bathroom house in Cable Beach ,Nassau Bahamas.. we arrive at the home in cable Beach 458 w bay street and there was no one there to meet us after flying in from Abaco. After several phone call and text messages and messages to the host got no reply.. about an two hours later I received and email saying that my trip was canceled and my money would be refunded on the day of our arrival to this home.. Mrs Miller who is the host never came to talk to us about why we were able.to book a house that was already rented and payments we made in the sum amount of $ 2700.00 between two payments.. Mrs Miller needs to be taken off vrbo or hotel they we had to now go find to stay in needs to be paid for and someone needs to answer for why Me Nad my family showed up to a home that was not available.. Where do I write a review about this house online ? User's recommendation: Never

Feb 09, 2023PissedConsumer4356883 of Mississauga, Canada
Still waiting for a reply
2.0
Nothing has been done so far about my problem and no one has contacted me so far. The problem is one of my guests is being charged taxes twice so whats the rocket science in it to resolve just cancel the double tax charges by the system mistakenly. This has never happened in last one year and I hope this doesnt happen again. I as a host and my guests should not have to suffer for such a simple problem. I hope the top management in VRBO can look into this problem and resolve it immediately. Thanks
User's recommendation: Small problems like mine should me resolved immediately on the phone, why the long wait and still no response.

Verified Reviewer New Reviewer
Feb 02, 2023Catherine B Qfa

Refund of cancellation charge.
I have discussed this problem with you 10 days ago. It is concerning the booking cancellation of property HA9T6PDJ and I was given the case number 11055****. You said the host was responsible for actioning the refund because it was her who cancelled the booking, but she disputes this. I want this refund of £79 paid to me without delay, this is no way to run a business. Property is in Teguisol apartments Costa Teguise, Lanzarote. Thank you Catherine

Verified Reviewer New Reviewer
Mar 21, 2023
Need to be refunded and hotel needs to be paid for
Booked a cozy 4bedroom 4 bathroom house in Cable Beach ,Nassau Bahamas.. we arrive at the home in cable Beach 458 w bay street and there was no one there to meet us after flying in from Abaco. After several phone call and text messages and messages to the host got no reply.. about an two hours later I received and email saying that my trip was canceled and my money would be refunded on the day of our arrival to this home.. Mrs Miller who is the host never came to talk to us about why we were able.to book a house that was already rented and payments we made in the sum amount of $ 2700.00 between two payments.. Mrs Miller needs to be taken off vrbo or hotel they we had to now go find to stay in needs to be paid for and someone needs to answer for why Me Nad my family showed up to a home that was not available.. Where do I write a review about this house online ? User's recommendation: Never