El Super’s corporate office is located at 600 Citadel Drive in Commerce, California. The current El Super corporate office phone number is 1-323-869-7500. This is the corporate and general contact number for Chedraui USA and El Super, not a separate guaranteed customer-service line for every store, refund, online order, employment question, or product complaint.
Customers with a problem at a particular El Super location should normally begin with the store manager and then submit the issue through El Super’s official contact form. This guide provides the current El Super headquarters address, corporate phone number, complaint-escalation steps, ownership, leadership, careers information, privacy contacts, and reader-review themes.
El Super Corporate Office Address and Phone Number
- Brand: El Super
- Operating Company: Chedraui USA, Inc., doing business as El Super
- Corporate Office Address: 600 Citadel Drive, Commerce, CA 90040, USA
- El Super Corporate Office Phone Number: 1-323-869-7500
- Published Corporate Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific
- Official Contact Form: Contact El Super
- Official Website: elsupermarkets.com
- Store Locator: Find an El Super Store
- Online Grocery Shopping: Shop El Super Online
- Careers: El Super Careers
- Privacy Questions: 1-800-730-7627
- Parent Organization: Chedraui USA
- Ultimate Parent Company: Grupo Comercial Chedraui, S.A.B. de C.V.
The former Paramount, California address and the previously listed 562 telephone numbers are outdated. El Super’s current official contact information identifies the Commerce corporate office and 1-323-869-7500.
Where Is El Super Headquarters?
The current El Super headquarters address is:
Chedraui USA / El Super Corporate Office
600 Citadel Drive
Commerce, CA 90040
United States
The Commerce location serves as the corporate headquarters for Chedraui USA and supports El Super, Fiesta Mart, and Smart & Final.
The headquarters should not be treated as a walk-in grocery store, public refund counter, employee payroll office, WIC service center, or online-order pickup location. Customers should use the store or department responsible for the transaction before escalating to headquarters.
What Is the El Super Corporate Office Phone Number?
The current El Super corporate office phone number is 1-323-869-7500.
This number may be appropriate for:
- Corporate-office inquiries
- Business and vendor routing
- General company information
- Questions about the appropriate department
- Unresolved store complaints after local escalation
- Marketing or community inquiries
- Questions involving the Chedraui USA organization
It is not necessarily the best first number for:
- A refund at a specific store
- An incorrect grocery price
- Unreadable receipts
- A WIC or payment issue
- A missing or damaged online order
- Product freshness
- Employee scheduling or payroll
- Checking store inventory
- Store operating hours
For immediate attention to an in-store problem, El Super advises customers to speak with the manager on duty.
Does El Super Have a Customer-Service Phone Number?
El Super does not currently publish a separate nationwide customer-service number on its official contact page. The company publishes 1-323-869-7500 as the Chedraui USA and El Super corporate-office number.
The official customer-feedback route is the El Super Contact Us form.
The form accepts topics including:
- Customer inquiries and issues
- Donations
- New vendors and products
- Marketing inquiries
- Privacy inquiries
- Suggestions for possible store locations
When the concern involves a specific store, include the location, city, date, approximate time, receipt information, and the manager’s response.
How to Make a Complaint to El Super
- Identify the correct store. Record the El Super location, street address, city, or store number.
- Speak with the manager on duty. El Super recommends this for immediate attention to a store-service complaint.
- Keep the receipt and product information. Save the receipt, product packaging, price tag, digital order record, and payment confirmation.
- Explain what happened factually. Include the date, approximate time, department, and employee or manager response without posting unnecessary personal information.
- State the requested resolution. Ask clearly for a refund review, replacement, corrected price, readable receipt, product investigation, apology, or management response.
- Submit the official contact form. Use El Super’s customer-inquiry option and identify the store involved.
- Save the submission record. Keep screenshots, emails, names, dates, receipts, and any reference number.
- Contact the corporate office if necessary. Call 1-323-869-7500 after documenting an unresolved store-level complaint.
A useful corporate complaint should explain what the store was given an opportunity to correct and why the response did not resolve the issue.
What to Include in an El Super Complaint
- The store location and city
- The date and approximate time
- The department or checkout lane involved
- The receipt or transaction date
- The product name and price
- The form of payment, without disclosing account numbers
- The manager or department already contacted
- A concise description of what happened
- Photographs when useful
- The specific resolution requested
Do not send original receipts or irreplaceable documents to the corporate office. Provide copies or photographs through a verified company channel.
El Super Store Complaints
Store-level complaints may involve:
- Employee or manager conduct
- Checkout service
- Unreadable receipts
- Displayed prices
- Sale-price discrepancies
- Produce quality
- Meat, seafood, bakery, or prepared-food concerns
- Store cleanliness
- Fruit flies or other pest concerns
- Restrooms
- Accessibility
- WIC, EBT, or other payment issues
- Long checkout lines
- Parking or cart availability
Begin with the manager on duty while the details can still be reviewed. If the manager cannot resolve the matter, use the corporate contact form and identify the exact location.
Unreadable Receipt or Cash-Register Complaints
A receipt may be needed for returns, expense reimbursement, tax records, WIC questions, product recalls, price disputes, or warranty claims.
If an El Super receipt is faded or unreadable:
- Ask the cashier to reprint it before leaving.
- Speak with the front-end manager if the reprint is also unreadable.
- Photograph the receipt immediately.
- Record the store, register number, date, time, and total.
- Keep the payment-card transaction record when applicable.
- Submit a corporate complaint if the register repeatedly produces unusable receipts.
Do not publish a receipt online without covering payment information, loyalty details, transaction codes, and other identifying data.
El Super Price and Checkout Complaints
For a price discrepancy, compare the shelf label, weekly advertisement, digital offer, and receipt before leaving the store.
Ask the manager to review:
- The exact product size and variety
- The sale dates
- Purchase limits
- Digital coupon requirements
- Loyalty or account requirements
- Whether the displayed label was for another product
- Whether the advertised item was available at that location
Keep photographs of the shelf label and advertisement when safe and permitted. A price difference does not always establish intentional overcharging, but the store should be given the information needed to investigate and correct an error.
WIC, EBT, and Payment Complaints
Customers reporting a problem involving WIC, EBT, or another benefit-payment program should identify whether the issue involved:
- An eligible item being rejected
- A register or card-reader problem
- An incorrect balance
- A cashier or manager interaction
- A transaction being cancelled
- A receipt problem
- Treatment the customer believed was disrespectful or discriminatory
Ask for the manager on duty and keep the receipt or failed-transaction information. When the issue remains unresolved, submit it through El Super’s customer-inquiry form.
A customer may also contact the state or local agency administering the applicable WIC or benefit program when the complaint involves program eligibility, an authorised-product decision, or treatment connected with use of the benefit.
Public comments should not include a WIC card number, EBT card number, benefit balance, household information, children’s names, or other private program information.
Food Quality, Produce, and Cleanliness Complaints
Report concerns about spoiled food, pests, sanitation, or unsafe conditions promptly to the manager.
Keep the following when appropriate:
- The receipt
- The product packaging
- The barcode or product code
- The sell-by, use-by, or best-by date
- The lot or batch number
- Photographs of the product or condition
- The remaining product when it can be stored safely
For a potentially unsafe product, stop consuming or using it. Seek appropriate medical assistance for an illness or emergency rather than waiting for a corporate response.
Food-safety concerns can also be reported to the appropriate local or state health authority. A single complaint should be described as an individual incident unless broader findings are confirmed by a responsible agency.
El Super Returns and Refunds
El Super does not currently publish one detailed chainwide return policy that applies identically to every grocery, prepared-food, fresh-food, alcohol, online, and unreceipted purchase.
For an in-store return or refund request:
- Contact the store where the purchase was made.
- Bring the receipt or other proof of purchase.
- Bring the product and packaging when appropriate.
- Report food-quality concerns promptly.
- Ask the manager to explain the available refund, replacement, or store-credit option.
- Request a written or printed record when a refund is approved.
Refund options can depend on the product, condition, food-safety considerations, proof of purchase, payment method, and applicable law.
If a refund was approved but does not appear, confirm the processing date and allow additional time for the bank or card issuer to post the credit.
El Super Online-Order and Delivery Complaints
El Super’s online grocery service uses Instacart technology. Responsibility for a complaint may depend on whether the issue involved the store, product selection, personal shopper, delivery driver, platform charge, or payment processing.
Online-order complaints may involve:
- Missing items
- Unwanted substitutions
- Damaged groceries
- Poor-quality produce
- A late or missing delivery
- An incorrect address
- Service or delivery fees
- Temporary authorisation charges
- A refund not appearing
- Driver conduct
Begin with the order-support options shown in the online account or receipt. Save the order number, delivery record, photographs, chat transcript, and refund confirmation.
Contact the local store when the problem clearly involves product preparation or store selection. Contact Instacart support when it involves the shopper, driver, platform, delivery tracking, or online account.
El Super Financial Center Complaints
Participating El Super locations may offer services through an El Super Financial Center in partnership with Ria Money Transfer.
Services may include:
- Money transfers
- Bill payments
- Money orders
- Check cashing
- Other financial services
A complaint may need to be handled by El Super, Ria, the bill-payment company, the check issuer, or another financial-service provider.
Keep the transaction receipt and contact information shown on it. Do not publish transfer numbers, recipient information, identification documents, bank details, or security codes.
El Super Privacy Questions and Requests
El Super publishes 1-800-730-7627 for questions about its privacy policy and privacy-rights requests.
Privacy matters may include:
- Requesting access to personal information
- Correcting inaccurate information
- Requesting deletion
- Opting out of certain sales or sharing
- Marketing preferences
- Online tracking and cookies
- An account or loyalty-profile concern
El Super also provides an official Do Not Sell or Share My Data form.
The privacy number is not a general grocery customer-service, return, employment, or online-delivery number.
El Super Human Resources and Careers
El Super does not publish one general Human Resources telephone number for every store employee, applicant, payroll issue, benefit question, scheduling matter, or employment verification request.
Applicants should search and apply through the official El Super Careers page or the Chedraui USA careers system.
Current employees should ordinarily use:
- The store director or department manager
- The local or regional Human Resources contact
- The employee portal
- The payroll or benefits administrator
- Contact information shown on employment documents
The corporate office may be able to route a legitimate employment inquiry, but 1-323-869-7500 should not be described as a dedicated HR, payroll, or employee-relations line.
Employee Scheduling, Pay, and Workplace Complaints
Questions about reduced hours, full-time status, wage rates, department assignments, scheduling, or company policy should begin with management or Human Resources.
Employees should keep private copies of:
- Schedules
- Pay statements
- Time records
- Written policy documents
- Messages about schedule changes
- Requests made to management or HR
A reduction in scheduled hours is not automatically proof of an unlawful practice. The answer may depend on the employee’s classification, location, agreement, company policy, and applicable law.
Employees should not post Social Security numbers, employee identification numbers, payroll documents, coworkers’ wages, manager contact details, medical-leave records, or private allegations in a public comment.
Who Owns El Super?
El Super is operated by Chedraui USA, Inc., which is the current name used for the U.S. grocery organization formerly known as Bodega Latina Corporation.
Chedraui USA’s grocery banners include:
- El Super
- Fiesta Mart
- Smart & Final
Chedraui USA is a subsidiary of Grupo Comercial Chedraui, S.A.B. de C.V., a Mexico-based retail company.
El Super is therefore not an independently traded public company and does not have its own stock symbol.
Is Bodega Latina Corporation Still El Super’s Parent Company?
Bodega Latina Corporation was the former name commonly associated with El Super’s U.S. operations. Current official El Super materials identify the operator as Chedraui USA, Inc., doing business as El Super.
Older receipts, legal records, news articles, directories, and employee documents may still refer to Bodega Latina Corporation. Current consumers should use the Chedraui USA and Commerce, California contact information unless a document concerning a specific historical transaction states otherwise.
Who Is the CEO of El Super?
Carlos Smith is the Chief Executive Officer of Chedraui USA, the company that operates El Super, Fiesta Mart, and Smart & Final.
José Antonio Chedraui Eguía is the Chief Executive Officer of parent company Grupo Comercial Chedraui.
Leadership assignments can change. Confirm current executive details through Chedraui USA or Grupo Comercial Chedraui when the information is needed for legal, investor, employment, or business purposes.
About El Super
El Super opened its first store in South Gate, California, in June 1997.
The chain focuses on grocery products, produce, meat, seafood, bakery items, tortillas, prepared foods, household products, and merchandise serving communities with strong connections to Mexican, Latin American, and local food traditions.
El Super’s current company information reports 64 locations across:
- California
- Arizona
- Nevada
- New Mexico
- Texas
The broader Chedraui USA organization operates hundreds of El Super, Fiesta Mart, and Smart & Final stores across five states.
El Super Reviews, Complaints, and Customer Feedback
Four comments are currently visible on this CorporateOfficeHeadquarters.com page.
Reported concerns include:
- A cash register producing receipts with numbers that were difficult to read
- A customer who reported demeaning treatment while using WIC at a San Fernando store
- A purported employee report about produce condition and fruit flies at a Tucson store
- An employee question involving reduced hours after a wage increase, full-time scheduling, and company policy
No clear positive-review pattern or meaningful aggregate rating is currently visible.
The WIC, receipt, produce, and scheduling comments are individual reports. They do not establish conditions at every El Super location or prove companywide policies.
The reduced-hours submission is primarily an employment and policy question rather than a customer-service review. The produce submission also appears to come from an employee rather than a customer.
El Super Competitors and Related Corporate Offices
El Super competes with Hispanic-focused grocery chains, conventional supermarkets, and regional food retailers. Related corporate-office pages include:
- Fiesta Mart Corporate Office
- Vallarta Supermarkets Corporate Office
- Smart & Final Corporate Office
- Albertsons Corporate Office
- Kroger Corporate Office
- Ralphs Corporate Office
Official El Super and Chedraui USA Resources
- El Super Official Website
- El Super Contact Form
- El Super Store Locator
- El Super Weekly Advertisements
- El Super Online Shopping
- El Super Help and FAQs
- El Super Careers
- El Super Privacy Policy
- El Super Privacy Request Form
- El Super Terms of Use
- El Super Financial Center Information
- Chedraui USA Corporate Website
- Chedraui USA Careers
Frequently Asked Questions About El Super Corporate Office
Where is El Super corporate headquarters?
El Super is headquartered with Chedraui USA at 600 Citadel Drive, Commerce, CA 90040.
What is the El Super corporate office phone number?
The current El Super corporate office phone number is 1-323-869-7500.
Is El Super still headquartered in Paramount, California?
No. The current official corporate-office address is in Commerce, California. The previous Paramount address is outdated.
Is 1-562-345-9000 still El Super’s phone number?
That older number is not shown on El Super’s current official contact page. Use 1-323-869-7500.
What is El Super’s customer-service number?
El Super does not currently publish a separate nationwide customer-service number. It lists 1-323-869-7500 as its corporate and general contact number and provides an official customer-inquiry form.
How do I complain about an El Super store?
Speak with the manager on duty for immediate attention. If the matter remains unresolved, submit the complaint through El Super’s official Contact Us form and identify the store involved.
How do I report a problem involving WIC or EBT?
Ask for the store manager, retain the receipt or failed-transaction information, and submit the complaint through El Super’s contact form. Contact the applicable state or local benefit agency when the issue concerns program eligibility or authorised products.
How do I complain about spoiled food or poor produce?
Contact the store manager promptly. Keep the receipt, packaging, product codes, dates, and photographs when appropriate.
How do I request an El Super refund?
Begin with the store where the purchase was made and provide proof of purchase. Online-order refunds should be requested through the order-support process.
Who handles El Super online grocery orders?
El Super’s online-shopping service uses Instacart technology. The correct contact can depend on whether the problem involved the store, product selection, shopper, driver, or online platform.
Who owns El Super?
El Super is operated by Chedraui USA, a subsidiary of Mexico-based Grupo Comercial Chedraui.
Is Bodega Latina Corporation still the company name?
Bodega Latina Corporation was the former company name associated with El Super’s U.S. operations. Current official materials identify the operator as Chedraui USA, Inc., doing business as El Super.
Who is the CEO of El Super?
Carlos Smith is Chief Executive Officer of Chedraui USA, which operates El Super.
What is El Super’s HR phone number?
El Super does not publish one general HR number for every employee and applicant issue. Applicants should use the official Careers page. Current employees should use their manager, HR contact, or internal employee resources.
What is El Super’s privacy phone number?
El Super publishes 1-800-730-7627 for privacy-policy questions and privacy-rights requests. It is not a general customer-service number.
Can I visit El Super headquarters for a refund?
No. The Commerce headquarters is not a public grocery store or walk-in refund center. Contact the store or online support channel responsible for the purchase.
Can CorporateOfficeHeadquarters.com resolve an El Super complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access transactions, issue refunds, correct receipts, inspect stores, change employee schedules, or require El Super to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish headquarters contacts from local stores, online-order platforms, privacy departments, Human Resources, and financial-service providers.
Corporate addresses, phone numbers, executives, store counts, policies, support routes, and ownership structures can change. Confirm important details through El Super and Chedraui USA before sending personal information, employment documents, merchandise, or payments.
Page Update Note
Last Updated: July 21, 2026
This El Super page was substantially rebuilt to replace the outdated Paramount headquarters address and 562 telephone numbers, identify the current Commerce corporate office and phone number, update the company name from Bodega Latina Corporation to Chedraui USA, add ownership and leadership information, explain customer and employee complaint routes, address online-order and privacy contacts, summarise visible reader comments, and target current corporate-office search queries.
Share Your El Super Experience
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Share the store location, which contact route you used, how long the response took, and whether El Super resolved the matter. Positive experiences are also welcome.
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by El Super, Chedraui USA, Inc., Bodega Latina Corporation, Grupo Comercial Chedraui, Fiesta Mart, Smart & Final, Instacart, Ria Money Transfer, any local store, benefit agency, payment provider, or related organization.
Corporate addresses, telephone numbers, executives, company names, store locations, refund practices, online-order procedures, employment contacts, benefit-payment rules, privacy processes, and ownership arrangements may change. This page does not provide legal, employment, food-safety, financial, privacy, or consumer-rights advice.