Reach Booking.com Corporate Office 

We booked Euro B&B in Milan through booking.com, based on photos that looked nice. Our room was HORRIBLE. Rated a 2 Star, shouldn’t have had a star rating. It was nothing less than disgusting. Our room had duct tape covering holes on walls and ceilings, no shower curtain, a shower rail on floor without a shower door, only 2 towels (the front desk was to deliver a 3rd but never did), bathroom door handle falling off (we never fully shut the door for fear we’d be stuck inside), oscillating fan blades thick with dust and grime, lobby stairs dangerously covered with carpet pad that didn’t follow the stairs (the pad acted more like a slide), the twin bed sunk in the middle, the queen bed’s top sheet was a twin, and more. We left after the 1st night requesting early check-out due to the condition and asked we not be invoiced. Have been contacting booking.com since the day of check-in with little result. Over $700 for this dump? Shame on booking.com. This has been going on since September 19, 2023 when we contacted booking.com that 1st night. It’s now Jan 2024.

This hotel shouldn’t be rated any STAR, much less 2 Stars, or $600USD for 3 nights, or…. on booking.com’s website. It was unacceptable and disturbing. We shared the photos with our Italian friends, and discovered this was typical of an Italian hotel rented for prostitution. It wasn’t a surprise as 2 men at the front desk were asking to rent it for “due ore”.

We stated in our earlier communication that we would pay for the 1 night we had to stay, but not the other two nights due to checking out the following morning.

Once you have kindly reviewed all our communication with booking.com and our photos of Euro B&B, please let us know if you would be happy to stay in such a B&B, even at no cost.

We ask that we be credited, preferably in full, as the photos on booking.com was false advertising and in a sketchy part of town

Booking.com, Over Charge on Booking. I changed a name on my reservation, they are charging me $23.60 to do this. Sent and email that I had to pay or my reservation would be cancelled. 2 days so far on the phone with them and countless people who cant speak English. Telling me my reservation is going to be cancelled if I dont pay it. I tried to get in the reservation and pay, I get a system error and can’t even access the reservation at all.

Booking.com, Can’t change my email address. Spent an hour on the phone with Booking.com support trying to change my email address. I was eventually told that they could not change my email address and there was nothing more they could do.

Booking.com, No notice about needing a credit card on file. I booked a room for my daughter on my credit card for an out of state stay. I was informed by Booking.com that all was fine after the card went through. Later my daughter went to the hotel and was told that for her to stay there she needed a credit card on file. My daughter did not have a credit card. Because of this I had to drive out of state to where she was, to give the hotel my credit card. I have called 4 times on this issue and keep getting the run around. My advice is to use another Booking company and stay away from Booking.com.

Booking.com, No customer service! Zero stars. Seven phone calls, 8 to 10 different “Customer Service” agents, no resolution to my issue. Have spent over 6 weeks trying to resolve problem with refund due to natural disaster in area where trip was planned and canceled. Have talked to hotel directly on 4 occasions, they too have had issues getting response from Booking.com. Do not know how a company can operate in this fashion. Will no longer do any travel planning with them.