Booking.com global corporate headquarters is located at Oosterdokskade 163, 1011 DL Amsterdam, Netherlands. Its current U.S. regional support office, operated by Booking.com (USA), Inc., is at 350 Fifth Avenue, 66th Floor, New York, NY 10118. Booking.com B.V. operates the Booking.com platform and is part of Booking Holdings Inc., whose parent-company headquarters is in Norwalk, Connecticut. Booking.com does not prominently publish one universal U.S. corporate or customer-service phone number. Travelers needing help with a reservation, cancellation, refund, payment, property complaint, flight, rental car, or account issue should open their booking or use the official Help Center to message Customer Service or obtain the appropriate 24-hour local or international support number.
Booking.com Corporate Office and Headquarters Information
- Brand: Booking.com
- Platform Company: Booking.com B.V.
- Global Headquarters and Registered Address: Oosterdokskade 163, 1011 DL Amsterdam, Netherlands
- Global Postal Address: Booking.com B.V., Postbus 1639, 1000 BP Amsterdam, Netherlands
- Global Headquarters Phone: Booking.com does not prominently publish a general head-office switchboard
- U.S. Support Company: Booking.com (USA), Inc.
- Current Booking.com USA Office Address: 350 Fifth Avenue, 66th Floor, New York, NY 10118, USA
- Dedicated Public USA Corporate Phone: Not prominently published
- Booking.com Customer Service: Access the reservation or official Help Center to message support or view the appropriate local or international telephone number
- Customer Service Availability: Booking.com states that telephone and message assistance is available 24 hours a day
- Parent Company: Booking Holdings Inc.
- Booking Holdings Headquarters: 800 Connecticut Avenue, Norwalk, CT 06854, USA
- Booking Holdings Corporate Phone: 1-203-299-8000
- Booking.com and Booking Holdings Chief Executive Officer: Glenn Fogel
- Parent-Company Stock Symbol: BKNG on Nasdaq
- Official Booking.com Website: Booking.com
- Booking.com Customer Service: Contact Booking.com Customer Service
- Corporate Contact Directory: Booking.com Corporate Contact
- Legal and Headquarters Information: Booking.com Legal Information
- Property Partner Support: Booking.com Partner Help
- Trust and Safety: Booking.com Safety Resource Center
- Careers: Booking.com Careers
- Press Center: Booking.com News and Media
- Parent-Company Website: Booking Holdings
- Investor Relations: Booking Holdings Investor Relations
The New York office and Booking Holdings corporate telephone number should not be confused with Booking.com Customer Service. Booking.com directs travelers to access the specific reservation or Help Center so its system can display the most appropriate support and telephone options for the booking type and country.
Where Is Booking.com Headquarters?
Booking.com headquarters is located at Oosterdokskade 163, 1011 DL Amsterdam, Netherlands. Booking.com B.V. is registered and based at this address and operates the Booking.com online travel platform.
This is the address readers generally need when searching for Booking.com headquarters, Booking.com head office, Booking.com global headquarters, Booking.com corporate address, or the company behind Booking.com.
The former Herengracht 597 address is outdated. Corporate, legal, and headquarters references should now use Oosterdokskade 163 unless Booking.com provides a specialized address for a particular notice or service.
Booking.com USA Office in New York
Booking.com (USA), Inc. maintains its current New York office at 350 Fifth Avenue, 66th Floor, New York, NY 10118, in the Empire State Building. The company moved its New York operation from the former 28 Liberty Street office and opened the newer Fifth Avenue location in 2023.
The U.S. office supports areas such as marketing, legal, strategic partnerships, technology, and other regional operations. However, Booking.com identifies its local companies as support companies rather than the operators of the Booking.com reservation service.
No reservation can be made through the New York corporate office, and it should not be treated as a walk-in traveler-support center, refund counter, hotel operator, airport desk, or reservation-processing location.
Booking.com, Booking.com B.V., and Booking Holdings
Booking.com is a major brand within Booking Holdings Inc. Booking Holdings also owns or operates other travel and restaurant brands, including Priceline, Agoda, KAYAK, Rentalcars.com, and OpenTable.
Booking.com B.V. is the Netherlands-based company responsible for the Booking.com accommodation platform. Booking.com (USA), Inc. is a regional support company and is not the company that generally provides the accommodation-reservation service to travelers.
Booking Holdings Inc. is the publicly traded parent company. Its corporate headquarters is at 800 Connecticut Avenue in Norwalk, Connecticut. The parent-company phone number is intended for Booking Holdings corporate and investor matters, not Booking.com hotel reservations, refunds, flight changes, or property complaints.
Booking.com Corporate Office vs. Customer Service vs. the Property
Booking.com corporate offices handle leadership, platform operations, legal matters, corporate careers, technology, partnerships, media, privacy, governance, and company-wide policy.
Booking.com Customer Service handles reservation access, changes, cancellations, payment questions, refunds, property communication, booking confirmations, complaints, account problems, flights, rental cars, taxis, and other trip-related issues.
The hotel, vacation rental, host, airline, rental-car company, attraction, or transportation provider is usually responsible for delivering the actual travel service. A property generally controls check-in, room condition, amenities, house rules, local charges, and many cancellation or refund decisions.
Booking.com provides the platform but does not own or operate the accommodations listed on the site. Depending on the booking, payment may be collected by the property, Booking.com, or another travel provider.
Choose the Correct Booking.com Support Route
- Existing accommodation booking: Open the reservation through Booking.com or the confirmation email.
- Urgent traveler assistance: Access Customer Service through the booking to obtain the appropriate 24-hour local or international number.
- Property question: Message or call the hotel, host, or property through the reservation page.
- Change of dates or guest details: Use Manage Booking and review whether the property permits the change.
- Cancellation: Review the cancellation terms shown in the confirmation before cancelling.
- Refund question: Identify who collected the payment and whether the property, Booking.com, airline, rental company, or another provider controls the refund.
- Property not as described: Document the concern, notify the property immediately, and contact Booking.com while the stay is active.
- No reservation at arrival: Show the confirmation to the property and contact Booking.com immediately.
- Flight booking: Review the flight confirmation to identify the airline and any third-party ticket provider involved.
- Rental-car booking: Use the rental-booking support information and contact the rental company when the issue involves the vehicle or counter agreement.
- Airport taxi or transportation: Use the contact route connected to that reservation.
- Genius account or login: Sign in and use account-specific Customer Service.
- Property owner or manager: Use the Extranet Inbox and Booking.com Partner Support.
- Employment inquiry: Use the Booking.com Careers website.
- Media inquiry: Use the official Press Center.
- Unresolved company-level matter: Send written correspondence to Booking.com B.V. after documenting the normal booking or partner-support process.
What to Have Before Contacting Booking.com
- The booking confirmation number and PIN, shared only through an official private channel
- The email address used to make the booking
- The traveler or guest name
- The hotel, property, airline, rental company, or transportation provider
- The travel dates and destination
- The cancellation and payment terms shown in the confirmation
- The amount paid, refunded, retained, or disputed
- Messages exchanged with the property or service provider
- Receipts, invoices, bank records, or photographs with private information removed
- The Customer Service case or reference number
- The dates and results of previous calls or messages
- A concise explanation of the problem and requested resolution
Do not post a confirmation number, PIN, passport information, payment-card details, bank information, account password, property access code, home address, email address, phone number, private employee information, or unredacted travel documents in public comments.
How to Escalate a Booking.com Complaint
Begin by opening the reservation and using Booking.com’s official Customer Service process. This connects the complaint with the correct booking, property, payment record, and support region.
When the concern involves the accommodation, contact the property through Booking.com messaging. Keep the communication inside the platform whenever possible so Booking.com can review it later.
Explain the issue clearly and provide the confirmation number through the private support process, the property or service provider, travel dates, payment details, prior contacts, supporting evidence, and requested resolution.
Ask for a case or reference number. Keep records showing the date, representative, promised action, expected response, refund amount, replacement accommodation, or other proposed resolution.
If regular Customer Service does not resolve a substantial concern, request escalation to a supervisor or the team responsible for the booking type. A hotel reservation, flight, rental car, airport taxi, attraction, and Booking.com for Business reservation may be handled by different support teams.
Written company-level correspondence concerning the Booking.com accommodation platform may be sent to:
Booking.com B.V.
Oosterdokskade 163
1011 DL Amsterdam
Netherlands
The postal address is:
Booking.com B.V.
Postbus 1639
1000 BP Amsterdam
Netherlands
Do not send returned merchandise, payment cards, passports, original travel documents, or unnecessary sensitive information. Formal legal notices may be subject to specific terms and delivery requirements.
Common Reasons Travelers Contact Booking.com Corporate
- Finding the current Booking.com headquarters or U.S. office address
- Trying to verify a Booking.com support number
- A property that cannot find the confirmed reservation
- Cancellation penalties or nonrefundable-booking disputes
- Delayed, partial, denied, or missing refunds
- A hotel or vacation rental that differs from the listing
- Cleanliness, safety, maintenance, access, or amenity complaints
- Overbooking, relocation, or no accommodation at arrival
- Unexpected property charges, deposits, taxes, or payment holds
- Flight seating, baggage, schedule, cancellation, or ticketing problems
- Rental-car pricing, deposit, insurance, vehicle, or counter complaints
- Genius discounts, account access, credits, or rewards
- Suspicious payment requests, phishing, or fake support numbers
- Property-partner commissions, reservations, payouts, or account restrictions
Booking.com Reservation, Change, and Cancellation Complaints
Reservation complaints may involve an incorrect room type, dates, guest name, occupancy, meal plan, cancellation terms, bed request, included amenities, confirmation, or special request.
Use Manage Booking to review the exact terms. Whether a booking can be changed or cancelled without a fee depends on the policy accepted at the time of reservation.
A free-cancellation reservation can generally be cancelled without a cancellation fee before its stated deadline. A nonrefundable reservation or one outside the free-cancellation period may remain subject to charges determined by the property or booking terms.
Special requests such as bed type, early check-in, accessibility features, adjoining rooms, parking, or pet accommodation are not necessarily guaranteed unless the property confirms them.
Booking.com Refund and Payment Complaints
Before disputing a refund, determine who processed the original payment. The booking confirmation should indicate whether the property, Booking.com, an airline, a rental company, or another provider collected the funds.
If the property charged the card, it may need to authorize and issue the refund. If Booking.com processed the payment, Booking.com Customer Service may be able to review the payment and refund status directly.
Keep the cancellation confirmation, refund approval, amount, original payment method, and promised processing period. A pending authorization or verification hold is different from a completed charge.
When a refund was approved but has not appeared, ask the issuer to provide the refund date or reference information and then contact the bank or card company.
Property Not as Described, Cleanliness, and Safety Complaints
A property complaint may involve cleanliness, pests, maintenance, heating or air conditioning, missing amenities, inaccurate photographs, room type, location, construction, noise, access, or safety.
Notify the property immediately and allow management an opportunity to inspect or correct the problem when doing so is safe and reasonable. Contact Booking.com while the stay is active rather than waiting until after checkout.
Take photographs or video, retain messages, and document when the issue was reported and what response was offered. Do not publish images showing guests, access codes, passports, payment details, or private addresses.
For fire, violence, unlawful entry, gas, electrical danger, serious structural problems, or another immediate emergency, contact local emergency services or authorities instead of waiting for a corporate response.
Overbooking or Missing Reservation at Check-In
If the property cannot find the reservation, show the confirmation and verify the guest name, dates, property address, and confirmation number. Make sure the traveler has arrived at the correct property and location.
Contact Booking.com immediately through the reservation. Do not cancel the booking yourself unless Booking.com instructs you to do so, because self-cancellation may affect available assistance or refund terms.
Keep receipts for reasonable replacement lodging, transportation, telephone calls, and other expenses. Reimbursement is not automatic, so ask what Booking.com or the property has authorized before incurring major costs.
Booking.com Flight, Rental Car, and Transportation Complaints
Booking.com offers more than accommodation reservations, but different companies may provide flights, rental cars, airport taxis, attractions, and transportation services.
Flight complaints may involve an airline, ticketing partner, baggage policy, seat selection, schedule change, cancellation, or airport service. Review the confirmation to identify the airline and ticket provider responsible for each part of the reservation.
Rental-car bookings may involve Booking.com Transport Limited and the rental company. The counter rental agreement generally controls the vehicle, deposit, insurance, fuel, damage, and local fees.
Transportation and attraction complaints should use the support information attached to that booking. Do not assume a hotel-support representative has access to flight, rental-car, or taxi records.
Booking.com Property-Partner Complaints
Property partners should use the Booking.com Extranet rather than traveler Customer Service. Open the Inbox, select Booking.com Messages, and choose the relevant contact option.
Partner concerns may involve reservations, no-shows, cancellations, commissions, invoices, payments, guest misconduct, property verification, listing content, review disputes, security, or account restrictions.
Keep the reservation number, property ID, invoice, payout information, policy notice, and previous message history. Sensitive guest information should remain inside Booking.com’s secure partner tools.
Booking.com Account, Genius, and Review Complaints
Account concerns may involve login problems, an email address change, duplicated profiles, missing bookings, saved payment methods, Genius status, discounts, travel credits, or security verification.
Sign in using the email address connected to the reservation. A booking made as a guest may need to be linked to an account before all account tools become available.
Property reviews are normally available only after a verified stay or attempted stay. Review publication, editing, removal, and moderation are governed by Booking.com’s content guidelines.
Do not use a public corporate-office comment to post accusations about a named host, guest, property employee, or Customer Service representative. Describe the transaction and response without exposing private information.
Booking.com Scam, Phishing, and Fake Support Warning
Use Booking.com, the official app, the reservation page, or the Help Center before calling any support number found through a search engine, advertisement, social-media post, text message, or unofficial website.
Fraudulent messages may contain convincing reservation details and claim that urgent payment or card verification is required to keep the booking. These messages may arrive through email, text, WhatsApp, telephone, or a compromised property account.
Do not send money by wire transfer, cryptocurrency, gift card, or cash-transfer app. Verify payment requests by opening Booking.com directly rather than following a link in the message.
Never provide a Booking.com password, confirmation PIN, one-time security code, bank login, or remote access to a device to an unexpected caller.
Booking.com Reviews and Complaints
Booking.com experiences vary by property, travel provider, booking type, destination, cancellation policy, payment processor, and support route. Positive feedback may mention extensive accommodation choices, convenient booking tools, verified property reviews, useful messaging, competitive rates, or helpful support.
Commenters on this page have discussed airline-seat discrepancies, cancellation and refund disagreements, confirmed reservations allegedly missing from a property’s system, accommodation-cleanliness problems, disconnected support calls, and difficulty reaching an effective corporate escalation route.
Other complaints may involve overbooking, property descriptions, unexpected charges, Genius discounts, flights, rental cars, account access, scams, refunds, or delays communicating with a travel provider.
When leaving a Booking.com review below, include the booking type, destination, approximate travel dates, general issue, support route used, response time, and whether the complaint was resolved. Do not post the confirmation number, PIN, payment information, passport details, private messages, access instructions, or another traveler’s information.
Booking.com Competitors and Related Corporate Office Pages
Booking.com competes with online travel agencies, accommodation marketplaces, hotel-booking platforms, and vacation-rental companies. Related corporate-office pages include Expedia Corporate Office, Airbnb Corporate Office, and Vrbo Corporate Office.
Priceline, Agoda, KAYAK, Rentalcars.com, and OpenTable are related Booking Holdings brands rather than independent parent companies of Booking.com.
Related Resources
- Official Booking.com Website
- Booking.com Customer Service
- Booking.com Corporate Contact Directory
- Booking.com Headquarters and Legal Information
- How Booking.com Works
- Booking.com Customer Terms
- Booking.com Privacy Statement
- Booking.com Trust and Safety Center
- Booking.com Safety Tips for Travelers
- Booking.com Partner Help
- Booking.com Careers
- Booking.com Press Center
- Booking Holdings Corporate Website
- Booking Holdings Investor Relations
Frequently Asked Questions About Booking.com Corporate Office
Where is Booking.com headquarters?
Booking.com global headquarters is located at Oosterdokskade 163, 1011 DL Amsterdam, Netherlands.
What is Booking.com’s postal address?
The Booking.com B.V. postal address is Postbus 1639, 1000 BP Amsterdam, Netherlands.
Where is the Booking.com USA office?
Booking.com (USA), Inc. is located at 350 Fifth Avenue, 66th Floor, New York, NY 10118, in the Empire State Building.
Is 28 Liberty Street still the Booking.com USA address?
No. Booking.com’s current New York office is at 350 Fifth Avenue. The old 28 Liberty Street office should be treated as a former address.
What is the Booking.com corporate phone number?
Booking.com does not prominently publish a dedicated global or U.S. corporate switchboard. Booking Holdings’ corporate number is 1-203-299-8000, but it is not Booking.com reservation support.
What is the Booking.com customer-service phone number?
Booking.com’s current contact process displays the appropriate local or international number after the traveler accesses the booking or Help Center. Telephone and message support is available 24 hours a day.
Is 1-888-850-3958 the current universal Booking.com support number?
The old page listed that number, but Booking.com’s current general contact page does not promote one universal U.S. telephone number. Use the number displayed through the specific reservation or official Help Center.
Is 1-212-419-2600 the current Booking.com corporate number?
Booking.com’s current official corporate, legal, careers, and Customer Service pages do not identify it as the current New York corporate number.
Who owns Booking.com?
Booking.com is part of Booking Holdings Inc., a publicly traded company listed on Nasdaq under the symbol BKNG.
Who is the CEO of Booking.com?
Glenn Fogel is chief executive officer of Booking.com and chief executive officer and president of Booking Holdings.
How do I complain about a Booking.com reservation?
Access the reservation, contact the property when appropriate, and use Booking.com Customer Service. Request a case number and keep all messages, receipts, cancellation terms, and payment records.
How do I request a Booking.com refund?
Review the confirmation to determine whether Booking.com or the travel provider collected the payment. Contact the party responsible for the charge and use Booking.com Customer Service when additional assistance is needed.
What should I do if the property cannot find my reservation?
Show the confirmation, verify the property and dates, and contact Booking.com immediately through the reservation. Do not cancel the booking unless Customer Service instructs you to do so.
How do property owners contact Booking.com?
Property owners and managers should use the Extranet Inbox, Booking.com Messages, and Partner Support rather than traveler Customer Service or the New York office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, ownership, complaint-route, and review information for travel platforms, hotels, airlines, rental-car companies, retailers, financial institutions, restaurants, and other major organizations. This page is designed to help readers distinguish Booking.com’s Amsterdam headquarters from its New York support office, Booking Holdings headquarters, Customer Service, property providers, Partner Support, and travel-specific support teams.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Booking.com, Booking.com B.V., Booking.com (USA), Inc., Booking Holdings Inc., any hotel, host, airline, rental company, transportation provider, attraction, employee, or Customer Service representative. This page is provided for informational purposes only and is not legal, financial, insurance, cybersecurity, or travel advice.
Addresses, executives, offices, telephone routes, booking terms, cancellation policies, refund eligibility, payment procedures, service providers, Genius benefits, support availability, and complaint processes may change. Visit Booking.com and review the confirmation and terms connected to the specific reservation for current information.
Share Your Experience
Have you contacted Booking.com Customer Service, a hotel or host, Partner Support, Booking Holdings, the New York office, or the Amsterdam headquarters? Share your experience with a reservation, cancellation, refund, payment, missing booking, property condition, overbooking, flight, rental car, taxi, Genius account, partner issue, scam, or corporate escalation below.
Helpful reviews include the booking type, destination, approximate travel dates, general issue, support route used, response time, and whether the complaint was resolved. Please do not post confirmation numbers, PINs, payment information, passport details, account passwords, property access codes, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.
