Old Navy is an apparel and accessories brand owned by Gap Inc. and based at Gap Inc.’s global headquarters at 2 Folsom Street in San Francisco, California. This page provides the verified Old Navy corporate office address, headquarters phone numbers, Customer Service contacts, current leadership, ownership information, return guidance, credit-card support, complaint escalation steps, and reader-review themes.
Old Navy Corporate Office and Headquarters Contact Information
- Brand: Old Navy
- Parent Company: The Gap, Inc.
- Old Navy and Gap Inc. Global Headquarters Address: 2 Folsom Street, San Francisco, CA 94105, USA
- Gap Inc. Global Headquarters Phone Number: 1-800-333-7899
- Gap Inc. Corporate Phone Number Listed in SEC Filings: 1-415-427-0100
- Old Navy Customer Service Number: 1-800-653-6289 (1-800-OLD-NAVY)
- Old Navy Customer Service Mailing Address: 6007 Green Pointe Drive, Groveport, OH 43125, USA
- Old Navy Customer-Service Chat Hours: Daily, 7:00 a.m.–1:00 a.m. Eastern Time
- TDD for Hearing-Impaired Customers: 1-800-449-4253
- Old Navy Encore Credit Card Support: 1-866-621-0532
- Old Navy World Mastercard Support: 1-866-367-1758
- President and CEO of Old Navy: Horacio “Haio” Barbeito
- President and CEO of Gap Inc.: Richard Dickson
- Gap Inc. Stock Symbol: GAP on the New York Stock Exchange
- Old Navy Customer Support: Contact Old Navy
- Old Navy Store Locator: Find an Old Navy Store
- Old Navy Careers: Old Navy Careers
- Official Website: oldnavy.com
Corporate phone correction: Older listings may show 1-415-227-0100. Gap Inc.’s current corporate filings list 1-415-427-0100. The older number contains an incorrect digit and should not be used as the verified corporate-office number.
Customer-service distinction: Customers with an online order, return, refund, store complaint, promotion, rewards, gift-card, product-quality or account issue should normally begin with Old Navy Customer Service at 1-800-653-6289. The headquarters numbers are not guaranteed to provide direct access to an executive, regional manager, legal department or human resources representative.
Human resources note: Old Navy does not publish a general external HR phone number for applicants, current employees or former employees. Applicants should use the official careers portal. Employees should use the internal HR, payroll, benefits, manager or employee-support channel provided by Gap Inc.
Old Navy Headquarters Address and Mailing Address
Old Navy’s corporate operations are based at Gap Inc.’s global headquarters:
Old Navy / Gap Inc.
2 Folsom Street
San Francisco, CA 94105
This is the Old Navy corporate address most appropriate for general headquarters references, executive-office correspondence, corporate inquiries, investor-related context, legal matters involving Gap Inc., and other company-level communications.
Old Navy also publishes a separate customer-service mailing address:
Old Navy Customer Services
6007 Green Pointe Drive
Groveport, OH 43125
The Groveport address is generally more appropriate for ordinary customer-service correspondence involving purchases, online accounts, promotions, marketing preferences and similar consumer matters.
Neither address should automatically be used for merchandise returns, card payments, credit-card disputes, gift-card documentation, partnered-seller returns, employment records or time-sensitive legal notices. Follow the instructions supplied by the applicable Old Navy, Gap Inc., Barclays or retailer department.
Old Navy Headquarters Phone Number
Gap Inc.’s official corporate contact page lists 1-800-333-7899 for its global headquarters at 2 Folsom Street.
Gap Inc.’s current corporate filings list 1-415-427-0100 as the company’s registrant telephone number.
Old Navy does not prominently publish a separate executive-office number that is distinct from Gap Inc. The best contact depends on the purpose of the call:
- Corporate or Global Headquarters: 1-800-333-7899
- Gap Inc. Corporate Line: 1-415-427-0100
- Old Navy Customer Service: 1-800-653-6289
- Old Navy Encore Credit Card: 1-866-621-0532
- Old Navy World Mastercard: 1-866-367-1758
Old Navy Customer Service Number and Chat
Old Navy Customer Service can be reached at 1-800-653-6289, also expressed as 1-800-OLD-NAVY.
Old Navy also offers real-time online chat. Its currently published regular chat hours are daily from 7:00 a.m. to 1:00 a.m. Eastern Time.
Customer Service may assist with:
- Online orders
- Shipping and tracking
- Missing, incorrect or damaged items
- Returns and exchanges
- Refund status
- Store purchases
- Buy online, pick up in store orders
- Promotions and coupon problems
- Super Cash
- Encore rewards and points
- Gift cards
- Website and mobile-app problems
- Account access
- Marketing emails and text messages
- Product-quality concerns
- Store feedback and complaints
Before contacting support, gather the order number, store location, purchase date, item names, tracking information, receipt, payment method, promotion details, screenshots, previous case number and requested resolution.
Do not post that information in a public review. Share it only through a verified Old Navy or Gap Inc. support route.
Old Navy Credit Card Phone Numbers
Old Navy’s current credit-card program includes the Encore Credit Card and World Mastercard. The accounts are issued and serviced through Barclays.
- Encore Credit Card Customer Service: 1-866-621-0532
- World Mastercard Customer Service: 1-866-367-1758
- Pay or Manage an Old Navy Card: Old Navy Barclays Account
The older numbers 1-877-222-6868 and 1-866-450-5294 should not be presented as the current Old Navy card contacts.
Contact Barclays rather than Old Navy retail support for:
- Credit-card payments
- Interest or late fees
- Lost or stolen cards
- Unauthorized card transactions
- Credit limits
- Statements
- Account closure
- Credit reporting
- Card application decisions
- Replacement cards
Old Navy Customer Service may assist when the concern involves retail rewards, linking an Encore membership to a card account, promotional points or an Old Navy purchase. It cannot necessarily change a Barclays billing or credit decision.
Who Owns Old Navy?
Old Navy is owned by The Gap, Inc., commonly known as Gap Inc. It is one of Gap Inc.’s primary apparel brands, along with Gap, Banana Republic and Athleta.
Old Navy is not a separately traded public company. Gap Inc. is publicly traded on the New York Stock Exchange under the stock symbol GAP.
Old Navy’s retail website identifies Old Navy, LLC as the operating brand entity. Corporate ownership, investor reporting, executive governance and public-company filings are handled through Gap Inc.
Who Is the CEO of Old Navy?
Horacio “Haio” Barbeito is President and Chief Executive Officer of Old Navy. He leads the brand’s merchandising, stores, ecommerce, marketing, product, customer experience and international strategy.
Richard Dickson is President and Chief Executive Officer of Gap Inc., Old Navy’s parent company.
Michael Francis became Old Navy’s Chief Customer Officer in May 2026. Zac Posen serves as Chief Creative Officer of Old Navy in addition to his broader creative role at Gap Inc.
Leadership roles can change. Vendors, job applicants, journalists and other corporate correspondents should verify current titles through the Gap Inc. executive leadership page.
About Old Navy
Old Navy opened its first store in Colma, California in March 1994. Gap Inc. developed the brand to provide fashionable family apparel at value-oriented prices.
The company grew rapidly and became the first retailer to reach $1 billion in annual sales within four years of opening. Old Navy now describes its network as more than 1,200 stores.
Old Navy sells:
- Women’s clothing
- Men’s clothing
- Girls’ and boys’ clothing
- Toddler and baby clothing
- Maternity products
- Jeans and casual pants
- Activewear
- Swimwear
- Pajamas and loungewear
- School uniforms
- Shoes and accessories
- Seasonal and licensed merchandise
Products are sold through company-operated stores, OldNavy.com, the Old Navy app, franchise partners and certain marketplace or partnered-seller arrangements.
Common Reasons People Contact Old Navy
- Finding the Old Navy corporate office
- Confirming the Old Navy headquarters address
- Looking for the Old Navy corporate phone number
- Reporting a missing or delayed online order
- Disputing a denied missing-package claim
- Returning or exchanging an item
- Checking a delayed refund
- Reporting damaged or defective clothing
- Questioning a price, sale or promotional code
- Resolving a Super Cash problem
- Correcting missing Encore rewards points
- Reporting a store employee or manager complaint
- Reporting discrimination or an accessibility concern
- Stopping unwanted marketing emails or texts
- Reporting a gift-card problem
- Recovering access to an online account
- Contacting Barclays about an Old Navy credit card
- Applying for a job
How to Escalate an Old Navy Complaint
- Begin with the correct support route. Contact the store involved, Old Navy Customer Service, online chat or Barclays depending on the issue.
- Request a case number. Record the date, time, representative’s name if provided, department and promised response date.
- Save supporting records. Keep receipts, order confirmations, shipping emails, tracking information, return labels, screenshots, promotion terms, photographs and previous correspondence.
- Ask for supervisory review. Request a Customer Service supervisor, store leader, district manager, order-resolution team, rewards team, return team or another appropriate department.
- State the requested resolution. Examples include a refund, replacement, merchandise credit, missing-item review, price correction, points adjustment, apology, employee review or written explanation.
- Follow up in writing. Send a concise summary to Old Navy Customer Services in Groveport or Gap Inc. headquarters in San Francisco, depending on the nature of the concern.
- Protect payment-dispute deadlines. Contact the card issuer or payment provider promptly when an unauthorized, duplicate or unresolved charge remains.
- Use an appropriate outside agency when necessary. Serious discrimination, accessibility, fraud, safety or consumer-law issues may require a public agency or qualified adviser.
Mail copies rather than original receipts or documents. Use a trackable delivery method for important written correspondence and retain proof of delivery.
Old Navy Online Order and Missing-Package Complaints
One Old Navy order may be divided into multiple shipments from different fulfillment locations. Before reporting missing merchandise, compare every item with each tracking number and shipping email.
If an order is marked delivered but cannot be located:
- Confirm the complete shipping address on the order.
- Check porches, side doors, mailrooms, parcel lockers and building offices.
- Ask household members or neighbors whether they accepted the shipment.
- Review all tracking numbers connected with the order.
- Contact the delivery carrier when appropriate.
- Contact Old Navy Customer Service promptly.
- Request a case number and written explanation if a claim is denied.
- Save tracking screenshots before the carrier’s information changes.
A tracking status alone may not establish exactly where a package was left. Provide Old Navy with specific information showing why the delivery record appears inconsistent with the correct address.
Orders placed through a partnered seller may require assistance from that seller rather than Old Navy’s ordinary fulfillment team.
Old Navy Returns, Exchanges and Refunds
Old Navy’s standard return period is generally 30 days from the purchase date for store purchases or delivery date for qualifying online orders.
- Eligible returns are generally free.
- Final-sale merchandise cannot be returned or exchanged.
- Online items can often be returned by mail or to an eligible Old Navy store.
- The order confirmation and original payment card may be required for an in-store online return.
- Items sold and shipped by a partnered seller generally must be returned to that seller by mail.
- Refunds are usually issued to the original payment method when the return meets the applicable terms.
Some higher Encore membership levels may receive extended return periods of up to 45 or 60 days. Returns made after the standard 30-day period generally receive merchandise credit rather than a refund to the original payment method.
Return privileges, membership benefits and exclusions can change. Review the current Old Navy returns and exchanges information before returning an item.
Late Old Navy Returns
A receipt and attached tags do not necessarily require Old Navy to refund the original purchase price after the standard return period has expired.
When requesting an exception:
- Bring the receipt and unused merchandise.
- Explain the circumstances briefly.
- Ask whether an Encore extended-return benefit applies.
- Request a manager review if appropriate.
- Ask whether merchandise credit is available.
- Do not post detailed medical or private personal information publicly.
Old Navy Product-Quality Complaints
Product complaints may involve torn seams, fabric wear, shrinking, fading, broken zippers, missing buttons, fit, inaccurate sizing or an item that differs from its online description.
For a quality concern:
- Keep the item, tags and receipt.
- Photograph the defect and product label.
- Record how often the item was worn and washed.
- Review the care instructions.
- Bring the item to a store or contact Customer Service.
- Ask whether the matter qualifies for a return, exchange or quality review.
Normal wear, accidental damage, improper care and defects are not necessarily treated the same way. Old Navy may review the age and condition of the merchandise before offering a resolution.
Old Navy Super Cash and Encore Rewards Complaints
Old Navy’s loyalty program is currently known as Encore. Members can earn points, receive offers and access promotional benefits across participating Gap Inc. brands.
As of February 28, 2026, Old Navy describes Super Cash as an Encore membership benefit. Customers may need to sign in to the correct Encore account to locate and redeem a code.
For a missing or rejected Super Cash code:
- Confirm the earning and redemption dates.
- Sign in to the Encore account used for the qualifying purchase.
- Review product and promotion exclusions.
- Check whether the code was already redeemed.
- Save the receipt and promotional terms.
- Call 1-800-653-6289 if the code or points remain missing.
Super Cash, promotional codes and rewards generally have specific earning periods, redemption windows, exclusions and account requirements. An expired or ineligible code may not be restored.
Old Navy Store and Employee Complaints
For a concern involving a store employee, fitting room, checkout, return decision, discrimination, accessibility or manager response, document the store location, date, approximate time and department involved.
Begin with the store leader. If the concern involves the store leader or remains unresolved, contact Old Navy Customer Service and request district-level review.
It is generally unnecessary to publish a lower-level employee’s full name. Identify the person by role and allow Old Navy to use scheduling and transaction records to determine who was involved.
Allegations involving discrimination, harassment, threats, violence, disability access or another serious concern should be described factually. Preserve receipts, witness information and written communications without publicly exposing sensitive personal information.
How to Stop Old Navy Marketing Emails and Texts
Customers who no longer want promotional emails should use the unsubscribe link included in the message. Text-message recipients can follow the opt-out instructions in the applicable message.
If messages continue after a reasonable processing period:
- Confirm that the message is genuinely from Old Navy or Gap Inc.
- Save a copy showing the sender and date.
- Use Old Navy’s privacy or communication-preference tools.
- Contact Customer Service at 1-800-653-6289.
- Do not click links in suspicious or unexpected messages.
Transactional messages involving an order, return, card account or security event may continue even after promotional marketing is disabled.
Old Navy Gift Cards and Gift-Card Scam Warning
Old Navy gift cards can generally be used at participating Gap Inc. brands, subject to the current gift-card terms.
Be cautious when anyone demands payment with an Old Navy, Gap, Banana Republic or Athleta gift card. Gift cards are intended for purchases and gifts, not for paying taxes, utility bills, government agencies, technical support, legal settlements or account-security fees.
- Do not provide the card number or PIN to an unexpected caller.
- Do not send photographs of the front and back of a gift card.
- Keep the purchase receipt.
- Contact Customer Service promptly if a balance disappears unexpectedly.
- Report suspected fraud to the payment provider and appropriate authorities.
Old Navy Reviews and Complaints
The current visible reviews on CorporateOfficeHeadquarters.com describe a range of individual experiences.
- Product Quality: One customer reported that women’s mid-rise leggings allegedly tore at a seam after limited use.
- Missing Online Items: A customer reported that four items did not arrive even though tracking showed delivery and that Old Navy later denied the claim.
- Late Return: A customer reported being offered the item’s current value as merchandise credit rather than the original purchase price after returning jeans outside the standard period.
- Marketing Email: One reviewer asked Old Navy to stop sending unwanted promotional emails.
- Store Conduct: A customer alleged discrimination, disrespect and embarrassment at the Dawsonville, Georgia location.
These comments are individual, unverified accounts. They do not establish that every Old Navy product, order, store, employee, return, promotion or customer-support interaction will have the same outcome.
When leaving an Old Navy review, include the store city and state or indicate that the purchase was online, the approximate purchase date, issue type, support route used, response time and whether the complaint was resolved.
Privacy and Impersonation Warning
Retail complaints can involve order information, payment details, loyalty accounts, addresses, disability disclosures, medical circumstances, employee records and other sensitive information.
- Do not post a full order, case, return or tracking number.
- Do not post a credit-card, gift-card or bank-account number.
- Do not post a gift-card PIN, password or verification code.
- Do not post a home address, private email address or personal phone number.
- Do not post detailed medical, disability or employment information.
- Do not upload an unredacted receipt, statement, return label or identification document.
- Do not publish private employee or customer information.
Use OldNavy.com, GapInc.com, the official Old Navy app, Barclays or a verified store page before providing payment or account information. Be cautious with unofficial customer-service numbers, refund offers, job messages and requests to install remote-access software.
Old Navy Related Brands and Competitors
Old Navy is part of Gap Inc.’s portfolio of apparel brands. Related corporate-office pages include:
Old Navy competes with value-oriented apparel chains, international fast-fashion brands, department stores, mass merchants and online clothing retailers.
Other competitors include Uniqlo, Kohl’s, American Eagle, Amazon, Shein, Primark and regional or online apparel retailers.
Frequently Asked Questions About Old Navy Corporate Office
Where is Old Navy headquarters?
Old Navy is based at Gap Inc.’s global headquarters at 2 Folsom Street, San Francisco, CA 94105.
What is the Old Navy corporate address?
The Old Navy corporate address is 2 Folsom Street, San Francisco, CA 94105.
What is the Old Navy headquarters mailing address?
For corporate correspondence, use 2 Folsom Street, San Francisco, CA 94105. Old Navy Customer Services also publishes 6007 Green Pointe Drive, Groveport, OH 43125 for customer-service correspondence.
What is the Old Navy headquarters phone number?
Gap Inc.’s global-headquarters number is 1-800-333-7899. Its SEC-listed corporate telephone number is 1-415-427-0100.
Is 1-415-227-0100 the Old Navy corporate number?
No. The former article contained an incorrect digit. Gap Inc.’s current corporate filings list 1-415-427-0100.
What is the Old Navy Customer Service number?
Old Navy Customer Service can be reached at 1-800-653-6289.
Does Old Navy have live chat?
Yes. Old Navy offers real-time chat through its official contact page. Regular chat hours are currently listed as daily from 7:00 a.m. to 1:00 a.m. Eastern Time.
What is the Old Navy Encore Credit Card phone number?
Encore Credit Card support is available at 1-866-621-0532.
What is the Old Navy World Mastercard phone number?
World Mastercard support is available at 1-866-367-1758.
Who owns Old Navy?
Old Navy is owned by Gap Inc., a publicly traded apparel company listed on the New York Stock Exchange under the symbol GAP.
Who is the CEO of Old Navy?
Horacio “Haio” Barbeito is President and CEO of Old Navy.
Who is the CEO of Gap Inc.?
Richard Dickson is President and CEO of Gap Inc.
How long do I have to return an Old Navy purchase?
The standard return period is generally 30 days for eligible purchases. Certain higher Encore membership levels may provide extended return periods, although returns after 30 days generally receive merchandise credit.
Can final-sale Old Navy items be returned?
No. Final-sale merchandise is generally not eligible for return or exchange.
Can I return an online Old Navy order to a store?
Many qualifying OldNavy.com purchases can be returned to an eligible store with the order confirmation and applicable payment information. Partnered-seller products may need to be returned by mail to the seller.
How do I complain about an Old Navy store?
Start with the store leader, document the store location and issue, and contact Customer Service at 1-800-653-6289. Request a case number and district-level review when necessary.
How do I complain about a missing Old Navy package?
Review every shipment and tracking number, check the delivery location, contact the carrier when appropriate and call Old Navy Customer Service. Request a written explanation if a missing-package claim is denied.
Can I mail a return to Old Navy headquarters?
No, not unless Old Navy specifically instructs you to do so. Use the official return process and authorized shipping label rather than sending merchandise to 2 Folsom Street.
What is Old Navy’s HR phone number?
Old Navy does not publish a general external HR phone number. Applicants should use the official careers portal, while employees should use internal Gap Inc. human-resources channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office addresses, headquarters phone numbers, ownership and leadership information, complaint guidance, related-company resources and a public forum for consumer reviews.
Corporate addresses, executives, telephone numbers, support hours, return policies, reward programs, card issuers and store locations can change. Readers should verify important information through Old Navy, Gap Inc., Barclays or the responsible retailer before mailing merchandise, disputing a payment or sharing personal information.
Page Update Note
This Old Navy corporate-office page was updated on July 23, 2026 to verify the 2 Folsom Street headquarters, correct the corporate phone number from 1-415-227-0100 to 1-415-427-0100, add Gap Inc.’s global-headquarters number, verify Old Navy Customer Service and chat information, distinguish the Groveport customer-service mailing address, replace outdated credit-card numbers with current Barclays contacts, confirm Haio Barbeito and Richard Dickson’s leadership, clarify Gap Inc. ownership, add current return and Encore information, address QueryHunter searches for the headquarters address and phone number, summarize and clean up visible review themes, preserve the existing image, add privacy warnings, and include relevant Gap Inc. and competitor links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by Old Navy, Old Navy LLC, The Gap, Inc., Gap, Banana Republic, Athleta, Barclays, Encore, any Old Navy store, employee, shipping carrier, partnered seller, gift-card provider or payment processor.
This page is provided for informational, corporate-contact, complaint and review purposes only. Addresses, telephone numbers, executives, ownership, store locations, support hours, return terms, reward benefits, credit-card contacts, promotions and dispute procedures may change. Verify important information through the appropriate official source before acting.
Share Your Old Navy Experience
Have you contacted Old Navy about its corporate office, an online order, missing package, return, refund, defective item, promotion, Super Cash, Encore rewards, credit card, store employee, accessibility concern, marketing email or unresolved complaint? Share your first-hand experience below and explain which store, department or support route you used and whether the issue was resolved.
Privacy warning: Do not post your full order number, case number, tracking number, credit-card information, gift-card number or PIN, password, verification code, home address, personal phone number, private email address, medical information, disability information, employee personal information, unredacted receipt, return label or other private identifying information in a public review.
