Reach Wegmans Corporate Office 

Wegmans, I am writing to express my concern about an incident that occurred at the Manalapan, NJ location on 11/15/24 around 2:30 PM. While using the self-checkout, I felt unfairly singled out by two employees. Although multiple customers were using the self-checkout lanes, these employees specifically focused their attention on me. I had only four items, yet both employees left their positions to stand closely and monitor my every move, while seemingly ignoring other customers nearby. This is not the first time I’ve encountered this type of treatment at this location, but I had not filed a complaint until now. Today, I recorded the incident, which clearly shows the inappropriate behavior by your staff. This experience was upsetting and made me feel unwelcome. I strongly urge Wegmans to address this issue and ensure your staff is trained to provide consistent, respectful treatment to all customers. Thank you.

Rude Employee Approached Me! This afternoon at your Bridgewater New Jersey bakery(I’m not sure she actually worked at the bakery or was another type of employee that was walking around) (I’m sure it’s on video) at approximately 1:30 PM, an employee female, approximately 6foot+ handed me a half a loaf of bread that I changed my mind on purchasing and had placed down. She handed it to me and asked me to please return the product where I originally got it from which was on the other side of the store! Omg, In all my 60 years of shopping, I’ve never had an employee at any supermarket ever do something like this.

If this was a perishable or anything refrigerated, I certainly would’ve walked back and returned the product, but since it was a sealed loaf of bread and I was in a rush, I didn’t think it would be a big deal to leave it with the other bread and somebody else in the store or eventually put it in its right place.

I spend over $10,000 a year at Wegmans. I checked out the small amount of groceries that I had and went to your customer service counter to complain. So they are aware of it hopefully the disgruntled employee improves. Worst off when other employees see and follow her example this is how the quality of customer service plummets.

Just an FYI, I walked several steps away and placed the loaf of bread in the refrigerated fruit area next to the bakery and checked out.

Hi, my husband and I enjoy your Wegmans Sumatra whole-bean coffee. Drinking it for the last couple of years has been a morning pleasure. We have purchased other brands of the Sumatra roast and yours is always the best.

Our issue is with the small bags that are not available. We would like to purchase this in the 32oz bags vs the 10oz.

I had a problem recently with 2 items I had purchased from the Wegman’s in Short Pump located in Richmond, VA! I asked for a manager when I called one night & I was SO very UPSET & (Bryce Wyatt) answered that call & I want to say I have (NEVER)! (EVER)! been SO very, very (IMPRESSED)! with a Manager from Wegman’s in Richmond, VA! This young man’s ONLY CONCERN was to provide me with absolutely (OUTSTANDING)! Customer Service! (Bryce Wyatt) repeatedly asked how I was? & he had nothing but absolutely (GENUINE)! The concern throughout our whole conversation! (Bryce Wyatt) treated me as though I were the absolute ONLY Customer in the Entire WORLD at THAT! MOMENT! & I want to say that your Company is ONLY as GOOD as the Employees that Represent your Company! & I can ONLY? imagine what Wegman’s would BECOME I–F you had MORE (Bryce Wyatt’s) within your Company! & that’s from the very TOP down to your Store levels! (Bryce Wyatt) is an ((ATTRIBUTE))!!! & an ((ASSET))!!! to ANY Store he is in & ANY Manager that he works under! & I just HOPE you really ((APPRECIATE))! him because you have N–O! CLUE what a (G-R-E-A-T)!!! contribution he is to Wegman’s!!! (Signed a very HAPPY but very HUMBLED FOREVER Customer because of (Bryce Wyatt)! & ONLY because of (Bryce Wyatt)! I ASSURE YOU of that there at Wegman’s!

Would like to see a Wegman in Middletown DE