Reach Country Inn Corporate Office 

Not up to Country Inn & Suites Standards. We booked 2 rooms at the Country Inn & Suites in Davenport Iowa on 9/15/24 and stayed one night. We arrived at the hotel at 3 p.m. and check in was at 4 but there was no one in the lobby and no other cars in the parking lot so figured we could get our room early. The clerk was very rude and told us check in was 4. We told him that we wanted to watch the Packer Game and so he let us check in early. He did say that we would have to come down later and pick up our own towels. Once we got to our rooms we noticed how disgusting this hotel was. I went to use the toilet and on the seat was a pubic hair and there was most definitely a ring in the toilet. There was no drain plug in the bathtub. There was cracked tile in the bathroom. The carpeting in the room and the hallway and the stairs leading up to the rooms was very stained. We also noticed a red cooler outside our room, odd, we didn’t open it. Opened the refrigerator and there was horrible ice build up in the freezer. The curtains were coming off the track and there was only half of the sheer curtain. There were no cups included with the coffee pot. The deadbolt lock was broken. There were only 3 lightbulbs in the 5 bulb bathroom light. There were stains on the wall, on the headboard. The sink was very dirty and stained. The bath tub had stains. The hook on the bathroom door was barely secure. The wall paper was coming off. There was a blood stain on the comforter. The next day there was no hot breakfast, just cold and there was a dead bug in the eating area. We had previously stayed at this hotel, but quite a few years ago and 5 years ago it was very nice – what you would expect from the name Country Inn & Suites. This hotel should be closed and most definitely not be allowed to use the name. I have more photos to share but couldn’t download any more, but would like to document all of my photos.

My family and I booked a trip to our hometown of Beaufort, SC, and made reservations for the Country Inn and Suites as we had someone bringing their pet. It was reasonably priced, and we could get 4 rooms close together but those were the only positive things about our stay at this hotel. Two of our rooms, (my aunt and my grandmothers) reservations they never had. My aunt had called the day before we arrived and made those reservations and had the confirmation numbers but still wasn’t able to find them. It wasn’t a big deal because they still had availability and checked them in BUT they charged my grandmother 3 TIMES for 2 nights!!!! After they noticed the extra charge, the front desk was rude and not helpful in how to get it removed/resolved. The rooms were DISGUSTING with hair and STAINS on the linens…One of the suites had a pull-out sofa and no bedding was available so when my sister asked for them, they were given linens with what looked like blood stains on them. Watermarks on the walls and ceilings, large chunks of plaster coming off the walls, cracked mirrors, excessive stains on carpets, it was just disgusting. Sounded like a herd of elephants above us from other guests our first night and we had to complain 3 times and threaten to call the cops before the front desk made any attempts to contact those guests!!! Bugs were crawling all over the floor and when we complained about the cleanliness or lack thereof, the housekeeping told us they were late for their other job and didn’t have time to clean it fully. They were booked the night before for Veterans Day or the Marine Corps birthday and were behind cleaning rooms for our reservations is what the front desk told us when we complained about the housekeeping staff. The front desk was also rude and not helpful for any issue. They just kept saying ok sorry that is bothering you, or Sorry you feel that way. They NEVER tried compensating/helping to resolve any problem that came about. I will never again stay at this hotel, nor will I recommend anyone to stay there. My grandmother, mom, sister, and I all grew up in Beaufort, we come to this area quite often, but I would rather pay more and stay somewhere we feel CLEAN AND SAFE!!!! By the looks of other reviews on this site and other sites, we aren’t the only ones complaining. It seems CHOICE HOTELS needs to get their stuff together and provide better facilities for customers to stay. I am attaching only a select few of several pictures I took.

They booked me into a room with a ceiling covered in mold. When I complained at the front desk they confirmed it was mold and wanted to put me in another room. The problem was, that they couldn’t find another room without the same mold issue. Appeared they had no intentions of remediating and were just hoping people wouldn’t notice. They did agree to refund me and I left to find another place to stay.

Not only was the hotel extremely loud, but the hotel had bugs. We didn’t notice them until the morning when we switched the light on in the bathroom. The response I got from the manager was ‘You should have told us last night

Country Inn, Unauthorized entry to room and worker smoked something illegal in guest room. My husband and I along with our adult son booked a three night stay October 10th 11th and 12th at the Country Inn & Suites on Marketview drive in Champaign IL . On October 11th we left the room for a good part of the day and returned in the early evening. On our return our room keys were for no apparent reason deactivated and we could not get back in our room. My husband went down to the front desk where they apologized and reactivated the keys without any explanation on why the keys were deactivated. Upon entering the room our family was overwhelmed by the smell of illegal substance which was clearly coming from our room. Keep in mind we booked a three night stay so there was no room service scheduled for those three nights, and no reason for room service to enter our room. We immediately went down to the front desk and complained to the desk associate who in return went in the back and called out the manager on duty. The manager on duty came up to our room and agreed that someone had entered our room and was smoking. The manager suggested that perhaps we were the ones that maybe the culprit which didn’t make sense because why would we go down to the desk to complain if we were the culprits, not to mention we are seniors and devout Christians and Do Not approve of nor smoke illegal substances…

Something strange was going on, and the fact that our keys were deactivated without cause spoke volumes. The manager changed our room and we moved across the hall…..Our family was severely inconvenienced, and we weren’t even offered a free nights stay or a discount on our bill. I would not recommend staying at this hotel…. Stay away!!! The manager was very unprofessional had a lackadaisical attitude and acted like she could care less…She didn’t even specify whether or not she was going to approach or question her staff. Something very odd is going on at this hotel, and I would not recommend staying there unless you don’t mind having your space severely violated….