Many customers search for the Long John Silver’s corporate office when they need help with a restaurant complaint, wrong order, poor food quality, digital order problem, refund issue, gift card question, rewards account, manager complaint, franchise concern, or a Long John Silver’s experience that was not resolved at the local restaurant.
This page provides Long John Silver’s headquarters and corporate office contact information, the Louisville corporate address, phone number options, customer feedback routes, complaint escalation tips, review themes, and related fast-food and seafood restaurant corporate office resources.
Long John Silver’s Corporate Office and Headquarters Contact Information
- Long John Silver’s Corporate Office Address: Long John Silver’s, LLC, 10350 Ormsby Park Place, Suite 300, Louisville, KY 40223
- Long John Silver’s Corporate Office Phone Number: 1-502-815-6100
- Long John Silver’s Customer Feedback: Use the official Contact page for Customer Feedback, Digital Order issues, General Inquiries, and Press & Media
- Long John Silver’s Official Website: LJSilvers.com
- Long John Silver’s Contact Page: Long John Silver’s Contact Us
- Find a Long John Silver’s Restaurant: Long John Silver’s Locations
- Long John Silver’s Cancellation Policy: Digital Order Cancellation Policy
- Long John Silver’s Careers: Long John Silver’s Careers
- Long John Silver’s Franchising: Long John Silver’s Franchise Information
- Nutrition and Allergen Guide: Use the official Long John Silver’s website footer for current nutrition and allergen information
Long John Silver’s Headquarters Address and Contact Update
The Long John Silver’s corporate office is located at 10350 Ormsby Park Place, Suite 300, Louisville, KY 40223. Customers may search for this as Long John Silvers corporate office, Long John Silver’s corporate office, Long John Silver headquarters, Long John Silver’s corporate, Long John Silver corporate office phone number, or Long John Silver’s corporate office phone number.
The corporate office phone number is 1-502-815-6100. This number should be treated as a corporate headquarters or business office number, not as the first support route for a wrong meal, cold food, digital order, refund request, or local restaurant complaint.
For restaurant feedback, order problems, digital order issues, or general customer complaints, start with the local restaurant and then use Long John Silver’s official Contact page, which provides routes for Customer Feedback, Digital Order, General Inquiries, and Press & Media.
Important Franchise and Local Restaurant Note
Some Long John Silver’s restaurants are company-operated, while others may be operated by franchisees. The company’s careers page notes that benefits listed apply to company-operated restaurants only and that franchise locations are independent businesses with separate benefits.
Because of that structure, complaints about a specific restaurant may need to be reviewed first by the local restaurant manager, franchise owner, area supervisor, or local operator before the matter reaches corporate headquarters.
Choose the Correct Long John Silver’s Support Route
Restaurant Complaints
For complaints about food quality, wrong items, missing items, poor service, restaurant cleanliness, rude management, drive-thru problems, long waits, or employee behavior, start with the local restaurant manager when possible. If the issue is not resolved, submit feedback through the official Long John Silver’s Contact page.
Digital Order Problems
For online orders, app orders, pickup problems, wrong restaurant selection, payment issues, or refund questions, use the Digital Order route on Long John Silver’s Contact page. Include the restaurant location, order number, payment record, and exact problem.
Refunds and Cancellations
Long John Silver’s cancellation policy says that once payment is submitted, an order generally cannot be changed or canceled because preparation begins shortly after the order is confirmed. If you cannot pick up an order or selected the wrong location, contact the restaurant team directly or complete the online survey route.
Receipt Survey and Customer Feedback
If your receipt includes a survey invitation, use the exact survey link and code printed on your receipt. Survey feedback may be shared with the restaurant and can be useful for complaints involving food quality, service, cleanliness, manager behavior, or order accuracy.
Gift Cards and Rewards
For Long John Silver’s gift card, app, Seacret Society Rewards, login, offer, or account issues, use the official website, app, or contact form. Do not post gift card numbers, reward account details, or app screenshots with personal information in public comments.
Careers, HR and Franchise Employment
For job applications, payroll, W-2 forms, scheduling, benefits, or workplace concerns, first determine whether the restaurant is company-operated or franchise-operated. Franchise locations may have separate employment contacts and benefits from company-operated restaurants.
Franchise and Business Inquiries
For franchise opportunities, real estate, development, vendor, media, or business questions, use the official franchising or corporate contact routes instead of the restaurant complaint form.
What to Have Before Contacting Long John Silver’s Corporate Office
- The Long John Silver’s restaurant location, city, and state
- Date and time of your visit, drive-thru order, digital order, pickup, or support contact
- Receipt number, order number, online order confirmation, or survey code
- Photos of wrong, missing, cold, burned, greasy, damaged, or poorly prepared food, if relevant
- Photos of restaurant cleanliness or packaging issues, if relevant and appropriate
- Names of the manager, employee, cashier, drive-thru worker, or support representative, if known
- Copies of emails, app messages, survey confirmations, payment records, or support replies
- The specific resolution you want, such as a refund, replacement meal, manager follow-up, apology, store review, coupon correction, or written response
How to Escalate a Long John Silver’s Complaint
- Start with the restaurant. If the issue happened at a specific location, ask for the manager or contact the restaurant directly.
- Save your receipt and records. Keep the order receipt, photos, digital order confirmation, payment record, and any survey or support confirmation.
- Use the official contact route. Submit the issue through Long John Silver’s Contact page under Customer Feedback, Digital Order, or General Inquiries.
- Ask for restaurant or area follow-up. If the issue involves manager behavior, cleanliness, food safety, or a repeated store problem, request review by the appropriate restaurant or operations leader.
- Use corporate correspondence for unresolved matters. Formal correspondence may be sent to Long John Silver’s, LLC, 10350 Ormsby Park Place, Suite 300, Louisville, KY 40223.
- Use outside resources when appropriate. For serious food safety or sanitation concerns, contact the local health department. For payment disputes, contact your card issuer. For employment matters, use the correct employer, franchise, or labor agency route.
Common Reasons Customers Contact Long John Silver’s Corporate Office
- Wrong orders, missing food, cold food, greasy food, or poor food quality
- Drive-thru problems, long waits, rude service, or manager complaints
- Restaurant cleanliness, sanitation, apron, restroom, or food-handling concerns
- Digital order errors, wrong restaurant selection, pickup problems, or app issues
- Refund requests, payment problems, duplicate charges, or unresolved order issues
- Unavailable menu items, missing sides, limited inventory, or discontinued items
- Receipt survey, customer feedback, or complaint follow-up problems
- Gift card, rewards, app login, offer, or account questions
- Location requests, franchise questions, or restaurant development suggestions
- Employee HR, payroll, W-2, scheduling, benefits, or workplace concerns
Order Accuracy, Food Quality and Manager Complaints
Many Long John Silver’s corporate office reviews involve wrong orders, missing items, food that was not prepared well, or frustration with a manager’s response. If your issue involves a wrong meal, missing side, incorrect chicken or fish order, hard fries, bad food, or a rude manager, document the restaurant location and receipt information before contacting support.
Clear details help the complaint reach the right restaurant. Include what was ordered, what was received, whether you contacted the restaurant, who you spoke with, and what resolution you requested.
Restaurant Cleanliness and Food Safety Complaints
If your complaint involves unsanitary conditions, dirty tables, employee uniforms, food handling, restrooms, pests, spoiled food, undercooked food, or a serious restaurant cleanliness issue, contact the restaurant and submit feedback through Long John Silver’s official route as soon as possible.
For serious food safety, illness, allergen, or sanitation concerns, contact the local health department. If you have a medical emergency or severe allergic reaction, seek medical help immediately.
Digital Order, Pickup and Refund Issues
Long John Silver’s digital order policy says customers should verify details before finalizing payment. If you selected the wrong restaurant, could not pick up the order, or need a refund review, contact the restaurant team or use the online survey or digital order support route.
Refunds are not guaranteed and may depend on the restaurant’s discretion and order status. If a refund is approved, keep the order confirmation, payment record, restaurant name, and support response until the refund appears.
Unavailable Menu Items and Location Requests
Some complaints involve restaurants being out of a specific side, chicken, fish, shrimp, sauces, or promotional item. Availability may vary by location, daypart, supplier, and restaurant inventory. If an item is unavailable, ask the restaurant what substitution or refund options are available before accepting the order.
For location requests, use the official general inquiry or franchising routes. Include the city, neighborhood, nearby traffic centers, and why you think the area would support a Long John Silver’s restaurant.
Gift Card, App and Rewards Issues
If your issue involves a gift card, app login, Seacret Society Rewards account, missing offer, app crash, or order-ahead problem, use the official website, app, or contact form. Keep screenshots of any error messages, but do not post private account details publicly.
Do not share gift card numbers, PINs, full app account details, full phone numbers, or payment information in public comments.
Unfamiliar Long John Silver’s Charges
If you see an unfamiliar Long John Silver’s, LJS, restaurant, app, digital order, gift card, or online food charge, check recent restaurant visits, pickup orders, family card use, app orders, gift card purchases, and pending authorizations first.
For help researching confusing restaurant billing descriptors or unfamiliar card charges, visit ChargeOnMyCard.com. If you believe a charge is unauthorized, contact Long John Silver’s, the restaurant if relevant, and your card issuer promptly.
Scams, Fake Coupons and Fake Support Numbers
Be careful with search results, ads, texts, emails, social media posts, or survey links that claim to provide a special Long John Silver’s refund department, corporate complaint number, free gift card, fake coupon, delivery recovery link, or account unlock service. Use official Long John Silver’s websites and support forms whenever possible.
Never provide your full card number, bank login, one-time passcode, gift card PIN, account password, Social Security number, or identity documents to a number or message you cannot verify. For fake coupons, gift card scams, refund texts, phishing messages, fake survey pages, or fake support numbers, visit ThinkItsAScam.com.
Employee, Payroll and Workplace Issues
Current and former Long John Silver’s employees should first determine whether they worked for a company-operated restaurant, a franchise-owned restaurant, a support center, or another employer. HR, payroll, W-2, scheduling, benefits, and workplace issues usually depend on the actual employer shown on hiring documents or pay records.
Do not post private employment records, Social Security numbers, payroll documents, disciplinary records, medical information, or confidential workplace details in public comments. Use the official employer, franchise, HR, or labor agency route for sensitive employment issues.
Long John Silver’s Corporate Office Reviews and Complaints
Current CorporateOfficeHeadquarters.com review themes for Long John Silver’s include complaints about bad food, greasy or incorrectly prepared meals, wrong orders, unsanitary restaurant conditions, manager behavior, unanswered restaurant calls, unavailable side items, and frustration with local restaurant follow-up. One recent comment also requested a closer Long John Silver’s location in the northwest Houston area.
These reviews are individual customer experiences and may not represent every Long John Silver’s restaurant, franchise owner, manager, employee, or support interaction. If you leave a Long John Silver’s review below, include the restaurant location, date of visit, issue type, whether you contacted the restaurant, whether you used the official Contact page, and what response you received.
About Long John Silver’s
Long John Silver’s is a quick-service seafood and chicken restaurant brand founded in 1969. The brand is known for fish, shrimp, chicken, hushpuppies, fries, sides, seafood platters, family meals, drive-thru service at many restaurants, online ordering, and app-based rewards.
Long John Silver’s is headquartered in Louisville, Kentucky. The company’s official history highlights its 1969 opening in Lexington, Kentucky, expansion to more than 1,000 restaurants in the 1970s, and later growth through remodels and international expansion.
Long John Silver’s Competitors and Related Corporate Office Pages
Long John Silver’s competes with seafood, chicken, fast-food, quick-service, and casual restaurant chains. Related corporate office pages include Captain D’s Corporate Office, McDonald’s Corporate Office, Wendy’s Corporate Office, Burger King Corporate Office, KFC Corporate Office, Popeyes Corporate Office, and Chick-fil-A Corporate Office.
Related Long John Silver’s Resources
- Long John Silver’s Official Contact Page
- Find a Long John Silver’s Restaurant
- Long John Silver’s Cancellation Policy
- Long John Silver’s Official Website
- Long John Silver’s Careers
- Long John Silver’s Franchising
- Long John Silver’s Customer Service Numbers
- Captain D’s Corporate Office
- McDonald’s Corporate Office
- Wendy’s Corporate Office
- Burger King Corporate Office
- Help With Unfamiliar Restaurant Charges
- Scam and Fake Coupon Warnings
Frequently Asked Questions About Long John Silver’s Corporate Office
Where is Long John Silver’s corporate office?
Long John Silver’s corporate office is located at 10350 Ormsby Park Place, Suite 300, Louisville, KY 40223.
What is Long John Silver’s corporate office phone number?
The Long John Silver’s corporate office phone number is 1-502-815-6100. For restaurant complaints, start with the local restaurant and then use the official Long John Silver’s Contact page.
Where is Long John Silver headquarters?
Long John Silver’s headquarters is in Louisville, Kentucky. The headquarters address is 10350 Ormsby Park Place, Suite 300, Louisville, KY 40223.
How do I file a Long John Silver’s complaint?
Start with the manager at the restaurant where the issue happened. If the issue is not resolved, use the official Long John Silver’s Contact page and choose the route for Customer Feedback, Digital Order, or General Inquiries.
What is the Long John Silvers complaint phone number?
Long John Silver’s lists corporate office contact information at 1-502-815-6100, but complaint handling should usually begin with the local restaurant and the official Contact page so the issue can be routed correctly.
How do I complain about a Long John Silver’s online order?
Use the Digital Order route on the official Long John Silver’s Contact page. Include the restaurant location, order number, payment record, pickup time, screenshots, and the resolution you want.
Can I cancel a Long John Silver’s digital order?
Long John Silver’s cancellation policy says that once payment is submitted, the order generally cannot be changed or canceled because preparation begins shortly after confirmation. Contact the restaurant team or use the online survey route if you cannot pick up the order.
Are Long John Silver’s restaurants franchised?
Some restaurants may be company-operated and others may be franchise-operated. Employment, benefits, HR, and local restaurant complaint routes may differ depending on the operator.
What should I do about a food safety complaint?
Contact the local Long John Silver’s restaurant and submit feedback through the official contact route. For serious illness, sanitation, allergen, or food safety concerns, contact the local health department or medical provider as appropriate.
Should I post my receipt or payment details in the comments?
No. Do not post private payment details, full receipt images with card information, gift card numbers, PINs, full addresses, phone numbers, employee personal information, or medical details in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This Long John Silver’s corporate office page is designed to help readers identify the correct headquarters address, corporate office phone number, customer feedback route, digital order support path, and related restaurant resources.
Because restaurant support routes, franchise ownership, app tools, refund rules, phone numbers, store policies, and corporate contact details can change, readers should confirm time-sensitive information directly with Long John Silver’s, the local restaurant, their payment provider, or the appropriate agency before mailing documents or relying on a specific department route.
Page Update Note
This Long John Silver’s corporate office page was updated on June 28, 2026 to verify the Louisville headquarters address and corporate phone number, clarify that restaurant complaints should start with the local restaurant and official contact routes, add digital order and cancellation-policy guidance, remove outdated fax emphasis, improve related internal links, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not officially connected with Long John Silver’s, LLC, any Long John Silver’s restaurant, franchise owner, manager, employee, app provider, gift card provider, customer support vendor, or affiliate. This page is provided for informational purposes and to give readers a place to share general reviews, complaints, corrections, and feedback about their own experiences. This page does not provide legal, employment, medical, food safety, franchise, or financial advice.
Share Your Experience
Have you contacted Long John Silver’s corporate office, Long John Silver’s headquarters, a local restaurant manager, digital order support, customer feedback, or a franchise operator about a complaint? Share your general experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue. Do not post private payment details, full addresses, gift card numbers, PINs, employee personal information, medical details, account passwords, or confidential employment records in public comments.