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.Refund due after ending service not processed I inadvertently made 2 payments the end of May for June’s service, but decided to cancel my DISH subscription effective June 1 2024 instead, and requested a refund of both June payments. I was told it would take 7 to 10 days to receive my refund via paper checks. After 2 weeks, I called again, was told refund was processed and wait another 7 to 10 days. Again no refund received. It is now June 29th. I called again this week, and was told first checks were lost in the mail, too wait 2 to 3 weeks for be checks to be mailed. Soooo what was first 7 to 10 busines days, is now taking 2 to 3 weeks? But they sure cut my service off effective June 1st! Bad, bad, customer service DISH!!! This amounts to fraud and theft, you don’t even follow your own company policies!

I needed to make a change to our programming. I called the first time and got nowhere. The person said $10.00 off. I’m paying $153. a month for shit tv. I called back to cancel, spoke to a man who fed me bs. I said one program we wanted was Newsmax. He told me the smaller packages didn’t have it. Today, I looked on my tablet, imagine that, it’s on all packages. Not happy with the programs. He wanted to sell me what I didn’t want. Too bad this company is woke and usless.

While not able to provide me with a bill that I can view, either on line or by mail my service has been suspended for failing to pay my bill. This has been going on for nearly two months. I have received several dates by which time the problem will be corrected, those dates have come and gone and the problem continues.

Boost Mobile customer service is a joke. I have been dealing with them for over a month trying to do an upgrade that I’m eligible for. For some reason payment would not take my card so I tried 3 other payment options still would not work. Well, they told me to go to a local store to purchase the phone. So I went to a store located in Belmont NC. They would not let me purchase just the phone for the upgrade price they wanted an extra 125.00 to transfer and activate the phone. So I decided to order a new SIM card for another phone I purchased from someone and the lady at customer support told me I would have it in 2 days. Well, it never showed up. So I called back and spoke to Carla in management she stated that the other lady had lied to me and that it takes 5 days to get a SIM card

The system you use for technical support and customer service because risk management said it takes 5 days to reply to emails, then they sent me an email pretty much telling me I’m dumb. Saying did you try a different payment option? Duh. I emailed th back and they told me again this time 3 days to reply to emails

Nobody with Boost has helped me or even tried so I have been without my phone for a month. I’m contacting Action Nine Investigative reporter Jason Stoogenke to do a public investigative report on Boost Mobile and Dish. I have been a loyal customer for 4 years. You don’t give me 5 days or 3 days to pay my bill when due. But taking 5 days to respond to emails

Unacceptable. Unreal the way I have been treated after a long relationship that I will be changing as soon as my funds allow me to get 4 phones covered.

I was double charged for a payment I made from my Dish app. They were processed 2 days apart. Both payments came out of my checking account on the same day. I called for a refund, which i told was being processed. I waited a few days for a confirmation email. I call customer service yet again last night and was told that I would not be receiving one that they applied both to the account and i now had a credit… This is illegal, and will be dropping their crappy, over priced service.