Reach Consumer Cellular Corporate Office 

Why would you hurt your customers? I’m just out right oblivious to the fact that you took my money for a new iPhone 15 pro max 1tb, and also a Apple Ultra2 watch alongside of me signing a purchase contract for two devices to only tell me later that you made a mistake. This mistake was me not being with your company long enough so I needed to wait an additional six months before acquiring there payment plan and that they canceled my order and refunded the money back to my debit card. I spent four hours on the phone ordering the phone and watch to wake up the next morning and hearing that your order has been canceled. Then I called to rectify the situation with several employees and managers / supervisors to only be told sorry can’t help you as though they hadn’t made any mistakes. I feel like this is so unfair and unprofessional.

Account access hassle! I’ve always had good service except for this past weekend. On May 30th I attempted to access my account via app. The fingerprint login on suddenly disappeared and it asked me for a password which I forgot. So I followed the process to get a temporary password. The system wouldn’t send me one via text, so I called tech support (twice). Neither time could they help me. Still can’t reset my password and don’t have access to my account. Very frustrated! What is the issue?

After 10 years with consumer cellular I’m switching to Verizon! I’ve been a faithful Consumer Cellular customer with 3 phones for my family for 10 years. My Motorola broke. I can’t possibly go into all of it because this has been ongoing for 3 weeks. I have been without a working phone for 3 weeks. The short version. My Motorola phone broke. I had insurance through Square Trade. They sent me a Nokia instead of a Motorola so I returned it. Consumer Cellular sent me a refurbished Motorola. It did not work. They then sent me another, same model Motorola, same problem , did not work. Third Motorola same issue. Three weeks with no phone service. Meanwhile I’m paying postage for the defective phones. Next, I decided to buy a Samsung and paid for expedited delivery $25.00. 1-2 days delivery. USPS tracking says label created. I ordered it yesterday and no one at Consumer Cellular can tell me why it’s not in transit. I have everything set up with Verizon. I just have to push the button to switch to them. I hate to leave Consumer C ellular but I am out of patience. This should have been resolved. I had surgery and am unable to set to a Target store.

International Cellphone Service Prices! NEVER use their International Service. I went overseas during the last week of December 2023 and returned on January 23rd, 2024, and received a billing of $366 dollars in Data Charges, of which I NEVER USED my Internet service, social media, or Facebook during this time away. And if I did use my data, how could the charges come to again $366? I could not EVEN use my service once we were on land during this 17-day Cruise. Once I was able to reach and contact the billing department after my return, I was informed, that there was NO Way my data usage could be verified, and I was responsible for these charges. If there is no way to confirm the user’s usage when traveling internationally, then this should not be offered if the customer questions the charges being billed. NEVER AGAIN, and I am considering ending my service with Consumer Cellular. Billing nor Customer Service were willing to resolve or compromise to reach an agreement that was satisfactory to me as a customer. Excellent Customer, what a joke. Seniors Beware of this International Service Plan while traveling could cost you your monthly check. Buyer beware. What you hear is not always what you get.

bought 2 new Iris phones for my wife and myself mine works great hers was replaced twice so bought her an upgrde it works great cannot get credit on the other phone ba hum bug