Consumer Cellular Corporate Office: Address, Phone & Complaints 

Consumer Cellular’s corporate office and headquarters are located at 9363 E. Bahia Drive in Scottsdale, Arizona. The company’s main publicly advertised customer-support number is 1-888-345-5509. Consumer Cellular also operates contact centers in Tempe and North Phoenix, but those locations are not the company’s headquarters or regular retail stores.

Consumer Cellular Corporate Office Address and Phone Number

• Consumer Cellular Corporate Address: 9363 E. Bahia Drive, Scottsdale, AZ 85260
• Consumer Cellular Customer Service and Main Published Phone Number: 1-888-345-5509
• Separate Headquarters Switchboard: Consumer Cellular does not prominently publish a separate corporate-office switchboard on its official contact page.
• Official Contact Page and Live Chat: Contact Consumer Cellular
• My Account: Manage an Account or Pay a Bill
• Support and FAQs: Consumer Cellular Help Center
• Store Locator: Find a Consumer Cellular Store
• Official Website: www.consumercellular.com
• Jobs and Careers: Consumer Cellular Careers

Consumer Cellular Scottsdale, Tempe, and North Phoenix Offices

The commonly published address of 7419 S. Roosevelt Street is not Consumer Cellular’s current corporate address. The company lists 7410 S. Roosevelt Street as its Tempe location, while its headquarters is in Scottsdale. The Tempe and North Phoenix locations are operating or contact-center facilities and should not be treated as retail stores, payment centers, device-return facilities, or guaranteed walk-in complaint offices.

Customers seeking in-person sales or device assistance should use the official Consumer Cellular store locator.

How to Contact Consumer Cellular About a Complaint

1. Contact customer support: Call 1-888-345-5509 or use the company’s official live chat.
2. Identify the issue clearly: Explain whether the complaint involves billing, service, coverage, number transfer, cancellation, a device, a retail store, or account access.
3. State the requested resolution: Specify whether you are requesting a corrected bill, refund, credit, restored service, completed cancellation, number transfer, device replacement, or written explanation.
4. Request a case number: Record the representative’s name, department, date, time, and any case or reference number.
5. Ask for supervisor review: Explain the contacts already made and why the matter remains unresolved.
6. Save written records: Keep bills, receipts, chat transcripts, screenshots, tracking numbers, device information, cancellation confirmations, and previous case numbers.
7. Send appropriate corporate correspondence: Written corporate correspondence may be addressed to Consumer Cellular, Incorporated, 9363 E. Bahia Drive, Scottsdale, AZ 85260. Send copies rather than irreplaceable original documents and retain proof of delivery.

Consumer Cellular Billing Address and Payment Questions

Consumer Cellular’s headquarters is not its general payment-processing address. The company’s official payment instructions list multiple check-payment lockboxes, so customers should use the payment address printed on their current invoice or displayed in My Account.

Before mailing a payment, review Consumer Cellular’s current payment instructions. Include the account number as instructed and retain a copy of the check and mailing record.

For a billing complaint:

• Compare the current bill with previous invoices.
• Identify the exact charge, fee, tax, credit, or payment in dispute.
• Save cancellation confirmations and proof of previous payments.
• Ask the representative to explain each disputed charge.
• Request a case number and written confirmation of any promised adjustment.
• Review the next bill to confirm that the credit, refund, cancellation, or correction was completed.

A promised credit or cancellation should not be considered complete until it appears correctly on the account or final invoice.

Does Consumer Cellular Have a Customer Service Email Address?

Consumer Cellular’s current official contact page does not prominently publish a general customer-service email address for ordinary billing, device, coverage, cancellation, or account complaints. Customers are directed to telephone support, live chat, My Account, and the online Help Center.

Avoid sending private account information to email addresses found on unofficial websites or in old articles. Use the company’s official contact page to reach a support specialist.

Consumer Cellular Business and Customer Support Hours

Consumer Cellular’s contact page currently publishes live-chat hours of 6:00 a.m. to 5:00 p.m. Pacific Time. Telephone availability may differ, and specialized departments may operate on narrower schedules.

The company does not publish regular public walk-in hours for its Scottsdale headquarters or its Tempe and North Phoenix contact centers. Retail-store hours vary by location and should be confirmed through the official store locator before visiting.

Service, Coverage, Number Transfer, and Device Complaints

Consumer Cellular complaints may involve:

• Weak or unavailable wireless coverage
• Calls, messages, or mobile data not working
• SIM or eSIM activation
• Number transfers or porting delays
• Device setup, exchange, warranty, or return questions
• Unexpected plan, line, activation, or device charges
• Cancellation or final-bill disputes
• Account access and password problems
• Retail-store promises that do not appear on the account

For a service complaint, record the affected telephone line, device model, location, dates, error messages, and troubleshooting already completed. For a number-transfer complaint, keep the account numbers, transfer PINs, dates, confirmation messages, and case numbers from both providers.

Device-return instructions may depend on where the phone was purchased. A device bought from Consumer Cellular may follow different procedures from one purchased through a retail partner. Contact support before shipping a phone and retain the return authorization, shipping receipt, tracking number, and photographs of the device and packaging.

FCC and Other Consumer Complaint Options

If Consumer Cellular does not resolve a wireless billing, equipment, coverage, unlocking, or number-porting problem, customers may submit an informal complaint through the FCC Consumer Inquiries and Complaints Center.

Contact Consumer Cellular first when practical and include relevant case numbers when submitting an outside complaint. The FCC complaint center covers telephone issues including billing, equipment, coverage, number porting, and unlocking.

About Consumer Cellular

Consumer Cellular was founded in October 1995 by John Marick and Greg Pryor. The company operates as a postpaid mobile virtual network operator, offering wireless plans, smartphones, basic phones, accessories, and related services without owning a separate nationwide cellular network.

Consumer Cellular primarily markets its services to adults age 50 and older, although its plans are available to customers of different ages. The company reports serving more than four million customers nationwide.

Private equity firm GTCR acquired Consumer Cellular in December 2020. Ed Evans became chief executive officer following the acquisition. Additional leadership information is available on Consumer Cellular’s executive-team page, while the company’s founding history is described on its Our Story page.

Consumer Cellular Competitors

Consumer Cellular competes with major national wireless carriers including AT&T, Verizon, and T-Mobile.

Competitors in the value-oriented and prepaid wireless market include TracFone, Metro by T-Mobile, and Boost Mobile. Consumer Cellular distinguishes itself through its focus on older adults, no-long-term-contract service plans, U.S.-based support, and simplified device and plan options.

Consumer Cellular Reviews and Complaints

Comments visible on this page describe individual allegations involving unexpected charges, continued billing after cancellation, repeated contacts without resolution, disconnected calls, printed-bill fees, and difficulty obtaining device-setup assistance. One comment also described confusion involving an AARP membership-renewal message.

These comments represent individual, unverified reader experiences and allegations. They are not findings of fact, do not represent every Consumer Cellular customer, and should not be treated as an aggregate rating of the company.

Frequently Asked Questions About Consumer Cellular

Where is Consumer Cellular located?

Consumer Cellular’s corporate headquarters is located at 9363 E. Bahia Drive, Scottsdale, AZ 85260. The company has additional contact centers, operating facilities, and retail stores in other locations.

Is the Consumer Cellular Tempe office its headquarters?

No. The Tempe office at 7410 S. Roosevelt Street is a contact-center location. Consumer Cellular’s corporate headquarters is in Scottsdale.

What is Consumer Cellular’s corporate office phone number?

Consumer Cellular’s main publicly advertised customer-support number is 1-888-345-5509. The official contact page does not prominently identify a separate headquarters switchboard for customer complaints.

What is Consumer Cellular’s billing address?

Consumer Cellular uses multiple payment-processing addresses. Customers should mail payments only to the address printed on their current invoice or confirmed through My Account or the company’s official payment instructions. Do not send bill payments to the Scottsdale headquarters unless Consumer Cellular specifically directs you to do so.

What is Consumer Cellular’s mailing address?

For appropriate general corporate correspondence, the headquarters mailing address is Consumer Cellular, Incorporated, 9363 E. Bahia Drive, Scottsdale, AZ 85260. Payment, device-return, legal, and other specialized correspondence may require different addresses.

What are Consumer Cellular’s business hours?

The official contact page publishes live-chat hours of 6:00 a.m. to 5:00 p.m. Pacific Time. Telephone, retail-store, and specialized-department hours may differ. The company does not advertise its Scottsdale headquarters as a regular public walk-in customer-service location.

What is Consumer Cellular’s customer service email address?

Consumer Cellular does not prominently publish a general customer-service email on its current official contact page. Customers are directed to call 1-888-345-5509, use live chat, sign in to My Account, or consult the online Help Center.

What is the Consumer Cellular North Phoenix office?

The location at 17500 N. Black Canyon Highway in Phoenix is identified as a company contact-center or operating location. It is not the corporate headquarters and should not be assumed to provide retail, payment, device-return, or walk-in complaint services.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, contact routes, company information, and an open forum where readers can describe firsthand experiences. Readers should confirm time-sensitive payment, return, support-hour, and account instructions through the official company resources linked above.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Consumer Cellular, Incorporated, GTCR, or any related company. This page is provided for informational, review, and complaint purposes. Do not post confidential account, identity, device, or payment information in the public comment section.

Consumer Cellular Corporate Office Complaints, Reviews, and Feedback

Customers may use the comment section below to share firsthand experiences involving Consumer Cellular’s billing, wireless service, devices, retail stores, customer support, cancellations, number transfers, and complaint handling. Include enough non-confidential detail to help other readers understand the issue and how Consumer Cellular responded.