QFC, short for Quality Food Centers, is a regional supermarket chain operating primarily in western Washington and the Portland, Oregon, area. The company is headquartered in Bellevue, Washington, and operates as a division of The Kroger Co.
Consumers commonly search for the QFC corporate office address or phone number when they need help with a store complaint, pharmacy concern, digital coupon, pickup or delivery order, refund, Boost membership, fuel points, product-quality problem, employee interaction, or another unresolved customer-service issue.
How to Contact QFC Corporate Office
QFC provides separate contact options for its Bellevue division office, national customer care, pharmacies, digital accounts, pickup and delivery orders, product recalls, and local stores.
- Legal Company Name: Quality Food Centers, Inc.
- Brand Name: QFC
- QFC Corporate Office Address: 10116 NE 8th Street, Bellevue, WA 98004
- QFC Corporate Office Phone Number: 1-425-455-3761
- QFC Customer Care: 1-800-576-4377 (1-800-KRO-GERS)
- Downtown Bellevue QFC Store Phone: 1-425-455-0870
- Customer Service and Live Chat: Contact QFC Customer Care
- Customer Help Center: QFC Help Center
- Official Website: QFC.com
- Store Locator: Find a QFC Store
- Pharmacy Services: QFC Pharmacy
- Freshness Guarantee: QFC Fresh and Quality Guarantee
- Product Recalls: QFC Recall Alerts
- Careers: QFC and Kroger Family Careers
- Parent Company: The Kroger Co.
- Parent Company Stock Symbol: NYSE: KR
QFC Customer Service Hours
- Monday through Friday: 7:00 a.m. to midnight Eastern Time
- Saturday and Sunday: 7:00 a.m. to 9:30 p.m. Eastern Time
The QFC division office and the downtown Bellevue QFC store are listed at the same street address. However, they use different phone numbers. The corporate division number is 1-425-455-3761, while 1-425-455-0870 connects to the grocery store.
Customers with routine order, refund, rewards, digital coupon, or account questions should generally begin with QFC customer care rather than calling the Bellevue corporate office.
How to Escalate a QFC Complaint
The correct escalation process depends on whether the concern involves a store purchase, pharmacy, employee, delivery order, refund, digital coupon, fuel points, Boost membership, food safety, or product recall.
- Begin with the customer-service desk or department manager at the QFC location involved.
- If the issue is not resolved, ask to speak with the store manager.
- Keep the receipt, store address, purchase date, approximate time, product packaging, digital coupon, order number, photographs, and names of employees involved.
- Clearly explain what occurred and state the resolution you are requesting, such as a refund, replacement, price adjustment, rewards correction, delivery credit, or management response.
- Call QFC customer care at 1-800-576-4377 or use live chat through the official QFC contact page.
- Ask for a case or reference number and keep notes showing the date, representative’s name, and promised next step.
- For an unresolved division-level matter, contact the QFC office at 1-425-455-3761.
- If necessary, mail a concise written complaint and copies of supporting documents to Quality Food Centers, 10116 NE 8th Street, Bellevue, WA 98004.
If the concern involves pickup or delivery, review the order details to determine whether QFC, Kroger Delivery, Instacart, or another delivery provider processed the charge and delivered the order. More than one company may need to be contacted.
For a food-quality or food-safety concern, retain the package, receipt, UPC, lot number, expiration date, photographs, and manufacturer information when it is safe to do so.
Do not publish complete payment-card numbers, pharmacy records, prescription information, account passwords, home addresses, or other sensitive personal information in a public review.
About QFC
Quality Food Centers was founded in the Seattle area in 1955. The regional supermarket business expanded throughout the Puget Sound region by opening new stores and acquiring smaller grocery companies.
QFC was acquired by Fred Meyer in the late 1990s. Kroger then acquired Fred Meyer through a major merger completed in 1999, bringing QFC into the Kroger family of supermarket brands.
- Full Name: Quality Food Centers
- Common Name: QFC
- Founded: 1955
- Headquarters: Bellevue, Washington
- Parent Company: The Kroger Co.
- Parent Company CEO: Greg Foran
- Business Type: Regional supermarket division of a publicly traded parent company
- Current Store Count: 58 grocery stores
- Washington Stores: 54
- Oregon Stores: Four
- Primary Markets: Western Washington and Portland, Oregon
- Primary Products: Groceries, produce, meat, seafood, deli foods, bakery products, pharmacy services, household products, and health and beauty merchandise
Who Owns QFC?
QFC is owned by The Kroger Co., one of the largest grocery retailers in the United States.
Kroger operates QFC as one of its regional supermarket banners. Other Kroger-owned grocery brands include Fred Meyer, Ralphs, Fry’s, King Soopers, Smith’s, Harris Teeter, Food 4 Less, Mariano’s, and Pick ’n Save.
QFC is not separately traded on the stock market. Kroger is publicly traded on the New York Stock Exchange under the symbol KR.
Consumers looking for information about the parent company can visit the Kroger Corporate Office page.
Who Is the CEO of QFC?
QFC’s official consumer website does not prominently identify a separate QFC chief executive officer.
Greg Foran is the chief executive officer of QFC’s parent company, The Kroger Co. He became Kroger CEO in February 2026 after previously leading Air New Zealand and Walmart U.S.
QFC also operates through Kroger’s retail-division management structure, which includes regional and division leaders responsible for stores, merchandising, operations, employees, pharmacies, and customer service.
How Many QFC Stores Are There?
QFC’s official store directory currently lists 58 grocery stores across two states.
- Washington: 54 stores across 29 cities
- Oregon: Four stores, all in the Portland area
Seattle has the largest concentration of QFC locations, while the company also serves communities including Bellevue, Kirkland, Redmond, Tacoma, Everett, Issaquah, Port Hadlock, North Bend, Vancouver, and several other western Washington cities.
The number of stores may change as locations open, close, relocate, or are remodeled. Customers should verify current locations and operating hours through QFC’s official store locator.
QFC Products and Store Services
Departments and services vary by location, but participating QFC stores may offer:
- Fresh produce
- Meat and seafood departments
- Bakery and deli items
- Prepared meals and party trays
- Organic and natural products
- Kroger, Simple Truth, and Private Selection products
- Pharmacy services
- Vaccinations and health screenings
- Floral departments
- Beer, wine, and spirits where permitted
- Money orders and money services
- Gift cards
- Fuel points
- Digital coupons
- Pickup and delivery
- SNAP and EBT acceptance
- Starbucks counters at selected stores
- Electric-vehicle charging at selected locations
Not every department or service is available at every QFC. Customers should review the individual store page or call the location directly when a particular service is important.
QFC Pickup and Delivery
QFC offers online grocery ordering for pickup and delivery at participating locations. Delivery may be provided through Kroger systems, Instacart, or another service depending on the address and available delivery window.
Before placing an order, customers should review:
- Pickup or delivery fees
- Minimum order requirements
- Substitution preferences
- Tip and service charges
- Delivery provider
- Coupon and promotion eligibility
- SNAP or EBT restrictions
- Refund procedures
For missing, damaged, substituted, or incorrectly priced items, open the order in the QFC website or app and review the purchase details. Eligible pickup and delivery items may allow an online refund request.
QFC Refunds and Freshness Guarantee
QFC participates in Kroger’s Fresh and Quality Guarantee. The company states that customers who are dissatisfied with an eligible product may request a replacement or refund.
Customers can seek assistance in several ways:
- Bring an eligible item and receipt to the store’s customer-service desk.
- Open the pickup or delivery order in Purchase History and choose the refund option for the item.
- Contact QFC customer care by telephone or live chat.
QFC states that a confirmed refund generally takes five to seven business days to appear, depending on the payment method and how the order was placed.
Online refunds are primarily available for pickup and delivery purchases. In-store purchases may require a visit to the store to return the money to the original payment method.
Alcohol, gift cards, taxes, and fees are generally excluded from the Freshness Guarantee refund process. EBT purchases may also require customer-service assistance.
QFC Digital Coupons and Loyalty Accounts
QFC customers can create a digital account and link it to a loyalty card or alternate identification number. The account may be used for:
- Digital coupons
- Personalized offers
- Fuel points
- Purchase history
- Pickup and delivery orders
- Weekly advertisements
- Lists and saved products
- Pharmacy account access
- Boost membership benefits
Customers experiencing a missing coupon, incorrect price, unavailable reward, account-lockout problem, or duplicate account should retain screenshots and the receipt and contact customer care.
Price-adjustment refunds may not be available through the automated online refund tool. QFC directs customers to live chat or 1-800-576-4377 for assistance with an incorrect sale price.
QFC Fuel Points
Customers may earn fuel points on qualifying purchases made with a linked loyalty account. Fuel points can be redeemed at participating Kroger-family fuel centers and selected partner locations.
Eligibility, expiration dates, redemption limits, gift-card promotions, pharmacy rewards, and exclusions can change. Customers should review the current program terms before making a purchase primarily to earn points.
For missing fuel points, keep the receipt and contact customer care with the transaction date, store number, amount, and loyalty-account information.
QFC Boost Membership
QFC participates in Kroger’s Boost membership program. Depending on the plan selected, members may receive benefits such as:
- Free grocery delivery on qualifying orders
- Additional fuel points
- Member-only digital offers
- Specialty-brand savings
- Selected streaming benefits with annual plans
Boost is a paid membership that may renew automatically. Customers should review the enrollment fee, renewal date, delivery minimum, exclusions, cancellation process, and benefit terms before joining.
Questions about a Boost charge, renewal, benefit, or cancellation should be directed to QFC customer care.
QFC Pharmacy Services
Many QFC locations include pharmacies offering prescription filling, transfers, refills, vaccinations, and other health services.
For a routine prescription question, contact the pharmacy at the specific store. The local pharmacy number is available through QFC’s pharmacy locator.
QFC also directs general pharmacy customer-service inquiries to 1-800-576-4377 during the same published customer-care hours.
Patients and prescribers experiencing difficulty reaching a pharmacy should document the location, date, time, phone-menu path, and length of the hold. Urgent medical questions should be directed to an appropriate healthcare professional rather than a public review site.
Never post prescription names, medical conditions, birth dates, insurance numbers, or other protected health information in the public comment section.
QFC Product Recalls
QFC publishes current product-recall notices through its official website. Notices may identify the affected product, package size, UPC, lot information, recall reason, and store divisions involved.
Customers who believe they purchased a recalled product should:
- Stop using or consuming the product.
- Review the official recall notice.
- Check the UPC, package size, lot number, and expiration date.
- Follow instructions regarding disposal or return.
- Contact the store, manufacturer, or appropriate government agency with questions.
Customers who use their loyalty account when shopping may receive automated notifications about certain recalled products they purchased.
QFC Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe concerns involving individual QFC stores, pharmacies, staffing, store conditions, employee safety, product displays, and complaint handling.
Recent complaint themes have included:
- Difficulty reaching a pharmacy: A healthcare provider described becoming stuck in an automated phone system while attempting to call in a prescription.
- Non-service animals in stores: A customer raised concerns about dogs inside a QFC and the effect on shoppers with pet allergies.
- Store fixtures and employee safety: One reviewer alleged that a damaged checkout surface created splinters and possible injury risks for employees.
- Staffing levels: A submission described long checkout lines and employees who appeared overworked because too few cashiers were scheduled.
- Employee treatment: A reviewer alleged inconsistent scheduling and preferential treatment among employees at a particular store.
- Packaging and waste: One customer criticized the use of disposable cardboard displays that appeared to wear out quickly.
These comments represent individual experiences and allegations involving particular stores. They do not establish conditions throughout QFC’s entire 58-store network.
Store management, staffing, building condition, pharmacy operations, inventory, employee relations, and customer service can vary by location.
As more reviews are submitted, this section can be updated to identify broader trends involving pickup, delivery, pharmacy access, refunds, digital coupons, staffing, food quality, and management responses.
QFC’s Competitive Landscape
QFC competes in the Pacific Northwest grocery market on price, convenience, produce quality, prepared foods, pharmacy access, pickup and delivery, digital coupons, fuel points, and loyalty benefits.
Three of QFC’s largest competitors include:
- Safeway Corporate Office – Safeway competes through a large regional store network, pharmacies, loyalty offers, weekly promotions, pickup, and delivery.
- Whole Foods Market Corporate Office – Whole Foods competes in natural and organic groceries, prepared foods, premium products, delivery, and Amazon-linked benefits.
- Trader Joe’s Corporate Office – Trader Joe’s competes through private-label products, specialty foods, smaller stores, and value-oriented pricing.
QFC also competes with regional and value-focused grocery retailers, including:
- WinCo Foods Corporate Office – WinCo competes through low prices, bulk foods, employee ownership, and warehouse-style stores.
- Fred Meyer Corporate Office – Fred Meyer is also owned by Kroger but competes for many of the same customers through larger stores offering groceries, clothing, home goods, electronics, fuel, and pharmacy services.
Other regional competitors include PCC Community Markets, Metropolitan Market, New Seasons Market, Costco, Walmart, Target, Grocery Outlet, Amazon Fresh, and local independent supermarkets.
Related Grocery and Washington Corporate Office Pages
- Kroger Corporate Office
- Fred Meyer Corporate Office
- Safeway Corporate Office
- Albertsons Corporate Office
- Whole Foods Market Corporate Office
- Trader Joe’s Corporate Office
- WinCo Foods Corporate Office
- Walmart Corporate Office
- Costco Corporate Office
- Corporate Offices Located in Washington State
Additional QFC Customer Resources
A related CustomerServiceNumbers.com link can be added here after a QFC customer-service listing has been created or revised.
- Contact QFC Customer Service by Phone or Chat
- Find a QFC Store and Local Phone Number
- Review QFC’s Freshness and Refund Guarantee
- Find a QFC Pharmacy
- Check QFC Product Recall Alerts
- Review QFC Boost Membership Benefits
- QFC Grocery Delivery Information
- Visit the Official QFC Website
Frequently Asked Questions About QFC
Where is the QFC corporate office?
QFC is headquartered at 10116 NE 8th Street, Bellevue, WA 98004.
What is the QFC corporate office phone number?
Kroger’s official division directory lists the QFC office phone number as 1-425-455-3761.
What is the 1-425-455-0870 QFC number?
1-425-455-0870 is the local telephone number for the downtown Bellevue QFC grocery store located at 10116 NE 8th Street. It is not the primary corporate-office number.
What is QFC’s customer-service phone number?
QFC customer care can be reached at 1-800-576-4377, also written as 1-800-KRO-GERS.
What are QFC’s customer-service hours?
Customer care is normally available Monday through Friday from 7:00 a.m. to midnight Eastern Time and Saturday through Sunday from 7:00 a.m. to 9:30 p.m. Eastern Time.
How do I file a complaint with QFC corporate?
Begin with the department manager or store manager. If the issue is not resolved, contact QFC customer care and request a case number. Division-level correspondence may be directed to the Bellevue office.
Who owns QFC?
QFC is owned by The Kroger Co.
Who is the CEO of QFC?
QFC does not prominently identify a separate brand CEO. Greg Foran is the chief executive officer of parent company Kroger.
How many QFC stores are there?
QFC’s official store directory currently lists 58 stores: 54 in Washington and four in Oregon.
Does QFC operate outside Washington?
Yes. QFC operates four stores in the Portland, Oregon, area.
How do I request a QFC refund?
Visit the store’s customer-service desk, open an eligible pickup or delivery order in Purchase History, or call customer care. Keep the receipt and order information.
How long does a QFC refund take?
QFC states that a confirmed refund generally takes five to seven business days, depending on the payment method and transaction type.
How do I report an incorrect QFC sale price?
Speak with the store’s customer-service desk or contact QFC through live chat or 1-800-576-4377. Keep the receipt and a photograph or screenshot of the advertised price.
How do I contact a QFC pharmacy?
Use QFC’s pharmacy locator to find the local pharmacy’s direct number. General pharmacy customer-service questions may also be directed to 1-800-576-4377.
How do I report a recalled QFC product?
Review QFC’s official recall page, stop using the product, and contact the store or manufacturer. Keep the UPC, package, receipt, lot number, and expiration date.
How do I report missing QFC fuel points?
Contact customer care and provide the receipt, transaction date, store number, purchase amount, and loyalty-account information.
How do I contact QFC about a pickup or delivery order?
Open the order in the QFC website or app or call customer care. If Instacart or another company completed the delivery, that provider may also need to be contacted.
How do I apply for a job at QFC?
Use the careers link available through QFC’s official website or Kroger’s family-of-companies careers portal to search for store, pharmacy, management, warehouse, and administrative positions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns and show how experiences differ among stores, pharmacies, managers, employees, departments, and locations.
Corporate addresses, phone numbers, store locations, policies, and leadership positions can change. Visitors should verify important information through QFC or Kroger before mailing documents, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Quality Food Centers, QFC, The Kroger Co., or any individual QFC store.
QFC, Kroger, Boost, Simple Truth, Private Selection, Kroger Pay, and related names and logos are trademarks of their respective owners. Corporate and store information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your QFC Experience
Have you contacted QFC customer care, worked with a store manager, used a QFC pharmacy, requested a refund, placed a pickup or delivery order, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the store location, approximate date, department involved, type of purchase or service, customer-support channel used, whether QFC responded, and whether the concern was resolved.
Do not include payment-card numbers, passwords, complete order numbers, pharmacy records, prescription information, home addresses, or other sensitive personal information.