How To Contact Straight Talk Wireless Corporate Office Headquarters HQ
Official Address:
9700 NW 112th Avenue
Miami, FL 33178
Corporate Phone Number: 1-877-430-2355
Fax Number: n/a
Email Address: custsrv@straighttalk.com
Straight Talk is famous for pay as you go cell and smart phone service. The phone service and phones are sold exclusively at WalMart Stores.
Straight Talk’s toll-free customer service number is 1-877-430-2355. The company does encourage users to use their technical support system and help forums on their website.
Not once but twice they deactivated my phone before renewal date. Straight Talk needs to get people who speaks English and can understand English. Asked to speak to a supervisor and was told they would call me back in 20 mins. We'll see, or I will be getting in touch with Headquarters.
OKAY GOT A PHONE AND SERVICE PLAN THROUGH YALL IT WAS SHIPPED ON THE 9TH MY DAUGHTER HAS NOT BEEN ABLE TO USE IT MAYBE 4 TO 5 DAYS OUT OF THE WHOLE SERVICE PLAN . WE HAVE CALLED I KNOW OF 50 PLUS TIMES . YALL STILL HAVE NOT FIXED THIS ISSUE AND EVERYTIME WE CALL STILL YOU HANG UP ON US . ALL I CAN SAY IS A LAWYER WILL CONTACT YALL ASAP ABOUT THIS ISSUE . I WILL NOT TELL MY WORST ENEMY ABOUT YALLS SERVICE CAUSE IT REALLY SUCKS . I DONE SPOKE WITH A LAWYER ON THIS ISSUES . I AM TAKEN YALL FOR EVERY BIT OF THE MONEY SPENT ON THIS . I ALREADY HAD 4 FAMILY MEMBERS STOP USING YALLS SERVICE CAUSE OF THIS AND GONNA HAVE THE OTHERS STOP YALLS SERVICE TO . IF YOU ASK TO TALK TO A BOSS OR CORP. OFFICE THEY HANG UP ON YOU . I WILL NEVER USE YALLS SERVICE EVER AGAIN . I WOULD GO WITHOUT A PHONE BEFORE THAT HAPPENS . I WILL BE GOING WITH CRICKET WRELESS AS SOON AS POSSIBLE SINCE YALL CAN NOT SEEM TO FIX STUFF AND DO YALLS JOB . IT IS ALLOWS ORENTIAL PEOPLE THAT TALK TO US NEVER A ENGLISH PERSON THAT YOU CAN UNDERSTAND CLEARLY . IF YOU CAN NOT DO YOUR JOB YOU SURE DO NOT NEED IT . YALL NEED TO TRAIN YOUR PEOPLE MORE SO THEY CAN FIX THE PROBLEMS INSTEAD OF JUST HANGING UP ON PEOPLE . I WILL BE SEEING YALL PEOPLE IN COURT FOR MY MONEY BACK . THANK YOU
On Monday, February 21, 2022, My wife brought a Straighttalk SIM card kit for Wal-Mart in Natchez, MS. She was on the phone with Straighttalk trying to get the cellphone SIM activated for 5 hours. They refused to activate the SIM card and refused to refund her money. She could not take it back to Wal-Mart. Tech Support of Straighttalk kept on hanging up on her several times.
She calls back on Tuesday, February 22, 2022, and had the same outcome as Monday but they did send out a new SIM card.
On Wednesday, February 23, 2022, I chatted with Straighttalk tech support to try to get the SIM and the phone working. Both Techs that I talked to did not know how to do anything. They put me on the line with someone else. I called with at least 3 techs on the phone and none of them knew anything about cellphones or SIM calls. I guess when they couldn't fix my problem they hung up on me twice. They refused to fix my problem and refused to give me a refund. I have attached a copy of the chats.
I bought a phone, service plan, and sim card through a Customer Service Representative. He asked me what my shipping address was and I told him 3 times what it was. He repeated it back to me, and he read it back to me correctly. When I checked my account, he entered it correctly on the shipping address, but when he asked me if my shipping address and billing address were the same, I told him that yes it was the same. However, looking at my account, he entered the billing address without the apartment number that I had given him. Through incompetency of the shipping department, they inaccurately shipped my phone, etc., to the inaccurate address that Straight Talk's CSR had entered. FedEx could not deliver my package, because of the inept CSR's foul up of not entering my full address appropriately. So now, I have to wait for my package to be sent back to Straight Talk, get my refund, (I hope), and I was given the option of starting all over. I shouldn't have to start over. They should have called FedEx and given them the right address, since they were at fault. Knowing that FedEx would charge them a reroute fee, for delivering it to the right address, that is the only reason I can think of for Straight Talk not calling them to correct their mistake. This frustrates me sincerely, and I want to sue them for unethical business practices. I now have to use the piece of garbage that I got from them the first time, that takes forever to make my phone calls, doesn't hang up when I want it to, and doesn't allow me to access my text messages. If there is a lawyer reading this, please advise me of my rights, and whether a class action is feasible. I will never use Straight Talk again!!!
Straight Talk are liars. Period. I have had several SIM cards sent to me and then they tell me I will receive a replacement phone, but first I would have to send the defective phone back. Then was told a phone was in shipment and that once I got it, to put my defective hone in it and return it. Neither has happened. This company does not care about customers at all and you can never talk to anyone inside the United States. Screw this company and the panzy people the work for them.